First off, the service was excellent. The staff made me feel wanted and excited to engage. They listened and made recommendations and the whole time with what felt like a genuine smile. Cookies as one expects. There's a great variety. I can speak to 6. Lemon lavender. Not my favorite. Flavor was focused in the middle and outer edge was underwhelming. Birthday cake. Very simple, what you expect a kid will enjoy. Light flavor and sprinkles bring a little texture M and m kid favorite for color and burst of chocolate. It is laden with what you expect. No surprises. Red velvet. Cake cookie very airy. Center was a touch doughy which was fun. Flavor isn't as rich as I would have expected but had a different texture. Salted caramel - chewey center quality chocolate and a good balance. This was a good cookie. Sea salt chocolate chip, on point. This cookie was above expectations, chocolate was high quality. Dubai pistachio - the nuts brought great texture with multiple chocolate bursts. By far my favorite cookie we tried. Get this one if you stop in and like chocolate. read more

Great flavor selection of really big cookies. They are nicely laid out in the display so you can take your time reviewing, and the flavors go from good old chocolate chip to more unique flavors like ube. I tried the toffee chocolate chip which was a delightful twist on the tried-and-true formula. It was definitely loaded with toffee. The cookies are pretty big and cost about $5 per cookie, so it was hard to justify trying more than 1 flavor. The taste is good, but I wish they were a little smaller/cheaper to justify the indulgence. There was also a menu board slide show where I briefly saw an image of a sundae, but it never came back around, so I didn't end up ordering it. There was a pretty extensive drink menu as well. There wasn't really a lot of seating, but they pack up well to go. I would come back to try some of the other flavors and menu options. read more

Problem Baker - Bakeries Near Me - Staten Island, New York

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Been wanting to try them. Walked in the other night. The minute I got inside a nice young man greeted me. I was taken aback as literally just walked in the door. He told me they would be right with me. The a nice lady caked me up. It was my first time so I asked for a choc chip and an Oreo. She asked if I wanted it heated you. I said just the Choc chip. I also ordered a drink for my cousin. Now the cookie. OMG! So good, soft and melts in your mouth. I made only got one. I am going back so. They won me over. read more

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Service was excellent, the front staff are friendly and helpful, parking was easy peasy, it wasn't crowded when I was there. I ordered the sea salt chocolate chip cookie. It was delicious. I will say the chocolate was mostly a big gooey chuck in the middle. It basically melted cause I asked for it to be warmed up. I wish it was spread evenly throughout the cookie. I ended up not eating the center due to this. Overall, great fix for my chocolate chip cookie craving. read more

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Pulled up and noticed there was parking in the back which was great. Very convenient. The inside of the place look very bougie and the vibe was chill. The service was quick, one of the girls was already greeting me and asking if I needed assistance when I got through the door (mind you there was other people there too). Okay so on to the cookies. BROOOOOOO THESE ARE THE BEST COOKIES! Lollll I'm obsessed. I'd usually go to the city to get levain but I don't think I'd need to do that anymore. This my go to cookie shop and it's right here on the island. Definitely recommend this spot! read more

Problem Baker - Ube, chocolate chip and matcha - Bakeries Near Me - Staten Island, New York

They used to be located in CA but moved to NY, so I followed them and order online. I order monthly Birthday Cookies for my team of 150 staff so my order size changes monthly. Everybody loves them and can't wait for their month! We've tried them all. Customer service is excellent and for shipping cross country, they package extremely well and no cookie has come broken. Impressive and great quality product! read more

Problem Baker - Shipping box and cookies - Bakeries Near Me - Staten Island, New York

Holy cow these cookies were DELIcIOUS! Worth the hype. Had the keep, red velvet Oreo, and sprinkle. All were amazing. Soft and just the right texture. Will def be back. read more

Problem Baker - Bakeries Near Me - Staten Island, New York

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Upon arrival at problem baker, I was greeted right away. I had such a hard time choosing which cookie I wanted because they all looked delicious. I got a pack of 6 for my fiancé & I since we were undecided. The chocolate chip sea salt was the perfect combo of sweet & salty. The pistachio knafa was the most delicious cookie I've ever had in my life. They explained to me what "knafa" is because I asked. I'm glad I decided to try it because it's amazing and I would recommend it to anyone! We personally were not a fan of the reesces PB cookie. The brownie and the m&m cookie were also tasty but there was no "wow" factor compared to the chocolate chip sea salt & pistachio knafa. I will definitely be coming back to try more flavors!! read more

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A quick and easy pick up from their stall at Philippines Fest's Ubeland! My friend and I enjoyed a classic Ube cookie from here which came individually packaged, as the Ube Dubai Chocolate cookies were already sold out. It was moist and delicious. The perfect sweet treat on this rainy day. I was very impressed with the sheer variety and volume of Ube flavored cookies. They had prepared for the special food festival and would love to see them at another event in New York City soon! read more

Problem Baker - Ube Cookies - Bakeries Near Me - Staten Island, New York

This cute little shop located in the north shore of Staten Island, is definitely a hit. My mom wanted to try it and honestly it didn't disappoint. They had about 20 cookies to choose from my mom got the Dubai Chocolate cookie which was the perfect crispy edge and soft and delicious in the middle. The coffee was strong and tasty and the service was great and attentive. Just make sure you're ready to spend $20 for one cookie and 2 coffees although it is high in price, if stays consistent it's worthy. I wish them luck and will be back try the other flavors. read more

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A little gem that we stumbled upon. The store is simple and so is the menu. They offer fresh cookies and drinks. The oatmeal chocolate chip is so good. Hot and chewy. read more

First time coming in there the cookies are delicious. Took a little while to make my boyfriend's drink. The staff that we had he was by himself while there were people coming in the store. But i will definitely come back again read more

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I visited there recently, I asked the lady to give me 6 cookies, to try and I can tell you the cookies all have the same taste and loads of sugar, that's it, sugar. I didn't care for most of them. And the drink was .....ok, that's it, just iiaight. The lady was nice, even though she messed up my selection of cookies that I chose. read more

Been waiting for this new cookie shop to open up. They have a large variety of unique flavors. Size wise they're huge like Crumbl. The service was great. The girl who helped us was super friendly in suggesting her favorites. My kids and are all agree we like it better than Crumbl. Our favorite was the Smores. The marshmallow atop the cookie was so satisfying to pull apart. read more

Problem Baker - Bakeries Near Me - Staten Island, New York

New fave spot. I'll update once I taste the cookies. Super friendly, clean space. Bonus places to sit inside and outside (no pic) read more

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The staff was amazing and accommodating. The coffee and the cookies were amazing but most importantly was the love I was embraced with as a customer made me feel like family . I'm definitely coming back. read more

Problem Baker - Problem baker coffee and cookies Absolutely amazing . - Bakeries Near Me - Staten Island, New York

Had been wanting to try them for a while and glad i did ! Owner (male) was extremely professional friendly and helpful. Did a great job explaining his company +purpose and loved that it aligned with my own values / things i look for in a dessert company which is integrity /good quality ingredients he was not kidding ! These cookies tasted like they were homemade in the best way ! Perfectly Gourmet not overly sweet like other companies and great flavor ! I got three cookies and would recommend each one 10/10 looking forward to coming again and trying the other flavors ! Definitely going to be a staple for me. Definitely check them out read more

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Came here tor the second time and it was as good as the first! We only wanted 2 cookies but couldn't decide so ended up with 6. So many choices. The young man that served us was well versed and gladly helped us. He even reminded us to warm them up in the oven for 3 minutes for the best cookie experience. So glad we have this bakery in our neighborhood! The best cookies on the island ! read more

These cookies taste like an even better version of a homemade one. Amazing flavors. Service was great. I came back 2 weeks in a row. Way better than those pink box cookies. read more

Soft, delicious cookies to rival my obsession with Gideons in Disney Springs (IYKYK). Owner was super chill and very friendly. I will definitely be back and hope to see a South Shore location soon read more

The cookies here are delicious and have a good variety. They are extremely friendly and help you find the perfect cookie to match your taste. read more

This is the best iced coffee I've ever had, and I drink coffee black. Stopped in to get myself a black iced coffee and my wife a pumpkin spice shaken latte and we both couldn't believe how great the coffee was. The flavor was amazing. Unfortunately we live on the other side of the island but at the same time if we lived close I would be worried about how much money I'd be spending on iced coffees every day!! read more

I came here with my fiancé and we got a box of 6 cookies for my family. We all enjoyed the cookies. There aren't too sweet which we like. I came back here with my friend a week later. My friend and her family also enjoyed it. I also tried their crème brûlée latte and it was good. I would recommend it. The service was good. The workers were very nice. read more

Amazing cookies, amazing service, highly recommended! Will definitely be going back - Staten Island needed this! read more

Problem Baker - Bakeries Near Me - Staten Island, New York

I love these cookies! So soft well baked and filled with chocolate and candy. Friendly staff fast service and open 7 days a week.

Delicious iced shaken espresso- one of my favorite on the island! Oh and there cookies are delicious too- personally I like the classic chocolate chip the best. Owner is friendly and pays attention to customer experience. read more

This place is incredible. Not only are the cookies delicious and top quality, they also have milks to go with it. Regular, chocolate, strawberry, blueberry and banana and possibly others. The best part is the employees are extremely nice and totally helpful, unlike some other cookie places in the area where the employees don't care and mess around. I can truly say this place is amazing and will be coming back here probably more often than I should would highly recommend to anyone that will listen!!! read more

The cookies were so yummy and the coffee was amazing as well. Definitely would come back and recommend to whoever I know!

Absolute Bangers! 10/10 cookies, drinks. Service is impeccable! Clean, smells delightful and the people are all gorgeous!

tried the ube cookie and the date cinnamon latte and everything was great! upon walking in, was immediately greeted by the friendliest youngest worker I've seen lol all in all will def be coming back to try other cookies. read more