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    Problem Baker

    4.8 (31 reviews)
    Closed • 10:00 am - 9:00 pm
    Updated 1 month ago

    Order Problem Baker Takeout or Delivery

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    PROBLEM BAKER ATMOSPHERE

    What's the vibe?
    Moderate noise
    Outdoor seating
    Dogs allowed

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    Recommended Reviews - Problem Baker

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    Ube,  chocolate chip and matcha
    David G.

    Pulled up and noticed there was parking in the back which was great. Very convenient. The inside of the place look very bougie and the vibe was chill. The service was quick, one of the girls was already greeting me and asking if I needed assistance when I got through the door (mind you there was other people there too). Okay so on to the cookies. BROOOOOOO THESE ARE THE BEST COOKIES! Lollll I'm obsessed. I'd usually go to the city to get levain but I don't think I'd need to do that anymore. This my go to cookie shop and it's right here on the island. Definitely recommend this spot!

    Dana O.

    Holy cow these cookies were DELIcIOUS! Worth the hype. Had the keep, red velvet Oreo, and sprinkle. All were amazing. Soft and just the right texture. Will def be back.

    Ube Cookies
    Miranda M.

    A quick and easy pick up from their stall at Philippines Fest's Ubeland! My friend and I enjoyed a classic Ube cookie from here which came individually packaged, as the Ube Dubai Chocolate cookies were already sold out. It was moist and delicious. The perfect sweet treat on this rainy day. I was very impressed with the sheer variety and volume of Ube flavored cookies. They had prepared for the special food festival and would love to see them at another event in New York City soon!

    Top row left to right: chocolate chip sea salt, brownie, M&M Bottom row left to right: reesces PB, pistachio knafa, reesces PB
    Lynnsey O.

    Upon arrival at problem baker, I was greeted right away. I had such a hard time choosing which cookie I wanted because they all looked delicious. I got a pack of 6 for my fiancé & I since we were undecided. The chocolate chip sea salt was the perfect combo of sweet & salty. The pistachio knafa was the most delicious cookie I've ever had in my life. They explained to me what "knafa" is because I asked. I'm glad I decided to try it because it's amazing and I would recommend it to anyone! We personally were not a fan of the reesces PB cookie. The brownie and the m&m cookie were also tasty but there was no "wow" factor compared to the chocolate chip sea salt & pistachio knafa. I will definitely be coming back to try more flavors!!

    Dubai chocolate
    Tracey W.

    This cute little shop located in the north shore of Staten Island, is definitely a hit. My mom wanted to try it and honestly it didn't disappoint. They had about 20 cookies to choose from my mom got the Dubai Chocolate cookie which was the perfect crispy edge and soft and delicious in the middle. The coffee was strong and tasty and the service was great and attentive. Just make sure you're ready to spend $20 for one cookie and 2 coffees although it is high in price, if stays consistent it's worthy. I wish them luck and will be back try the other flavors.

    Inside decor is simple and cute.
    Marlene M.

    Service was excellent, the front staff are friendly and helpful, parking was easy peasy, it wasn't crowded when I was there. I ordered the sea salt chocolate chip cookie. It was delicious. I will say the chocolate was mostly a big gooey chuck in the middle. It basically melted cause I asked for it to be warmed up. I wish it was spread evenly throughout the cookie. I ended up not eating the center due to this. Overall, great fix for my chocolate chip cookie craving.

    Monique J.

    New fave spot. I'll update once I taste the cookies. Super friendly, clean space. Bonus places to sit inside and outside (no pic)

    Shipping box and cookies

    They used to be located in CA but moved to NY, so I followed them and order online. I order monthly Birthday Cookies for my team of 150 staff so my order size changes monthly. Everybody loves them and can't wait for their month! We've tried them all. Customer service is excellent and for shipping cross country, they package extremely well and no cookie has come broken. Impressive and great quality product!

    Rachel A.

    First time coming in there the cookies are delicious. Took a little while to make my boyfriend's drink. The staff that we had he was by himself while there were people coming in the store. But i will definitely come back again

    amy n.

    Been waiting for this new cookie shop to open up. They have a large variety of unique flavors. Size wise they're huge like Crumbl. The service was great. The girl who helped us was super friendly in suggesting her favorites. My kids and are all agree we like it better than Crumbl. Our favorite was the Smores. The marshmallow atop the cookie was so satisfying to pull apart.

    Problem baker coffee and  cookies  Absolutely amazing .

    The staff was amazing and accommodating. The coffee and the cookies were amazing but most importantly was the love I was embraced with as a customer made me feel like family . I'm definitely coming back.

    Left to right: choc oatmeal, choc chip sea salt, oatmeal cran walnut

    Had been wanting to try them for a while and glad i did ! Owner (male) was extremely professional friendly and helpful. Did a great job explaining his company +purpose and loved that it aligned with my own values / things i look for in a dessert company which is integrity /good quality ingredients he was not kidding ! These cookies tasted like they were homemade in the best way ! Perfectly Gourmet not overly sweet like other companies and great flavor ! I got three cookies and would recommend each one 10/10 looking forward to coming again and trying the other flavors ! Definitely going to be a staple for me. Definitely check them out

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    1 year ago

    Business owner information

    Photo of Bilal R.

    Bilal R.

    Thank you so much for stopping by. Hope to see you soon!!

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    Business owner information

    Photo of Bilal R.

    Bilal R.

    Thanks so much!! It was a pleasure talking cookies with you :)

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    1 year ago

    I love these cookies! So soft well baked and filled with chocolate and candy. Friendly staff fast service and open 7 days a week.

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    1 year ago

    The cookies were so yummy and the coffee was amazing as well. Definitely would come back and recommend to whoever I know!

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    1 year ago

    Absolute Bangers! 10/10 cookies, drinks. Service is impeccable! Clean, smells delightful and the people are all gorgeous!

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    Ask the Community - Problem Baker

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    Cold Stone Creamery

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    I came in the Monday after the 4th of July for a birthday cake and was nervous there wouldn't be a…read morelarge selection of cakes to choose from after the Holiday. To my surprise the freezer was fully stocked and was overwhelmed with how many choices there were to choose from. The young man behind the counter noticed me browsing and asked if I had any questions or needed help selecting a cake depending on allergy or preference which I found to be exceptionally kind. The cake was a HIT! The ice cream was amazing and cake was perfectly moist! We've come in a few times over the last few years for ice cream but we will definitely be purchasing our ice cream cakes from Cold Stone in the future!

    I feel cheated and robbed from cold Stone creamery by the store manager, Anna…read more The first week of January 2026 I went to discuss and possibly order a cake for a birthday on Jan 31. I wanted an image put on top of the cake. There was no way to tell how this image would look on the cake because the store isn't equipped with the kind of technology that can drop and drag a photo so that you can see what it would look like on the square cake. I was very apprehensive Anna Constantly told me to trust her trust her trust her. I kept telling her that I need for her to understand what I want, it seemed to me that she was yessing me to death. And I kind of felt rushed and pressured into placing the order. And reluctantly, I did place the order but 24 hours later I changed my mind and I realized that she had no clue as to what I wanted. I didn't feel confident that she was going to make the cake the way that I wanted it and I know that I'm in my timeframe to cancel since there was three weeks to go before I needed the cake. Upon arriving to the store to cancel the cake, I was taken by surprise by Anna and her other colleagues that they did not know how to process a refund you would think you simply hand your debit card over and they reverse the transaction, but this was much too complicated for anyone inside of cold Stone creamery to even comprehend how it was done. My refund of $111.14 had to go to the corporate office, I asked Anna to give me a receipt, some sort of trust and faith that we mutually understood one another that my $111.14 refund was indeed coming back to me. She offered me no receipt she offered me no confidence whatsoever Ave other than her word alone that I will be getting a refund she told me to trust her. So 3 weeks later today is January 23, 2026. I still have not received my refund. When I called the store any one of the employees tell me that they are not educated or understand understand the refund process. So therefore I'm still waiting for my refund of $111.14 which I believe I am never going to receive. I feel cheated. I feel robbed. I will never trust this ice cream shop ever again. I am very disappointed in this whole entire process. I have never experienced something like this before and I think other people should also be warned when you shop in cold Stone creamery. They may or may not understand what you want and when you decide, you don't want the product because you don't feel confident that they could actually make what you want I think they get insulted and they try to give you a hard time to prevent you from taking your money back. I am going to fight with these people every single day until I get my money back.

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    Island Cafe

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    4.4(39 reviews)
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    Must say, I love the Timaruse and Avocado Sushi. We stopped here for some healthy gourmei type of…read morefancy restaurant. Felt like family when we had a warm welcome inside. Pizza was good here. Nothing beats a real New York Pizza. Never had Avocado Sushi, it was delicious. Nice waiter served us. Good selection of drinks here. Nothing is really bad on the pricey side. So please come visit Island Cafe. You might like what you see and taste.

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    Problem Baker - bakeries - Updated September 2026

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