This is the first time I am ever writing a review, but based on my horrible experience I felt others should read this and take their business elsewhere. I was a former customer of the Victory Boulevard location of Mother Mousse, who will never use this bakery again nor recommend to anyone else.
I was recommended to use this bakery by my mother who was a customer for many years. She used them for many of our family occasions and I decided to use them for two formal occasions for my daughter, 5 months apart and ordered 2 specialty cakes $480 and above.
They were plain rude the first time around but I convinced my husband that we should give them another chance for the second occasion. However, they are very unprofessional and only care about how much they charge for their cakes and getting paid. Both Teri and Joan have no class when dealing with their customers and do not care about customer service.
I gave them a second chance for the second occasion and learned my lesson. Sometimes how you are treated as a customer far outweighs how something tastes.
I wrote them an email the day after my event to let them know how unhappy I was because the top crown was falling down. Upon arriving at my event I had to get the restaurant to put small shot glasses to hold up the crown that were clearly visible and the whole cake was not as I had wanted it to look. My whole back and forth experience regarding both cakes for both events in general was highly unprofessional.
Although I did say I would no longer be a customer in my email, they still did not care to even write back or call me showing that they actually have some compassion. Until my mother reached out to the owner to confirm that she got my email and Teri's response was "Well she said she was no longer a customer so I didn't feel the need to write back." She denied that the crown could not have been ruined because they make their cakes a week in advance and also denied being at fault for the cake not looking the way we discussed.
And only at that point she then offered a $50 gift certificate since their main focus and mind frame is only about the money; however I wasn't looking for FREE cookies and cake. I was looking for some ACKKNOWLEDGMENT that I was an UNHAPPY customer and that they RUINED an important aspect of my daughter's event. Without a follow up phone call they could have cared less; they had their overpriced $500 plus $50 delivery fee in their pocket and didn't care about me. The point is there are many other bakeries to use that are much more professional, actually care about their customers, their reputation and make good cakes.
After reading how they got their start this is a prime example of not remembering how you got your start or where you came from.
The place is old and horrible. The staff are rude!! read more