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I write this as an impassioned plea to anyone considering using Pro Movers, urging you to reconsider for a better service. This was our first time using a moving service to move from Culver City to DTLA. It's just myself and my girflriend and with a bad back, there's no way I could move in the alloted time. But we wanted to be fair to the movers so we took what we could in our studio apartment and made it easy as possible for them to move in the alloted 3-hour minimum. Fred (at the time) and Deonte were pleasant, expressing gratitude for the assistance and being receptive and thanking us for being pleasant customers. Even when there were accidents during the move (broken plastic bins) because the dolleys were overloaded with items. They took off the gas deposit of $30 to reimburse for damages. We can get more at Target so it wasn't a big deal. What is a big deal, and what prompted me writing this in the first place, was that a day later when we got our bed set up and ready to sit down for dinner, come to find out that our 65" TV had been irreperably damaged. Photo attached. Clearly there was an item or something leaning on the top part of the screen during the move. The screen itself isn't cracked so the problem is underneath on the TV itself. We contacted Pro Movers on their website but got a call from Fred (Who Isn't Even the Foreman or Manager) saying that he would have a friend see if he could fix the TV, which is just about the most LA thing you could say for a resolution. And when given the choice to do the right thing vs. not, there was pushback of them saying that we "sIgNeD tHe cOnTrAcT" and to basically kick rocks. A quite frankly disgusting bottom-barrell response to abdicate responsibility and weasel out of treating your customers with decency and respect. They wanted 0.60 PER POUND, which would've added up to be $500 or so in addition to the $500 and the previous deposits, rent, storage costs, etc., Pro Movers decides to slap on additional fees in the likely circumstance that the items will be damaged upon arrival. And in a situation that most folks are vulnerable and already paying through the nose. My girlfriend and I have already re-purchased a new TV to avoid more contact with Fred, Custom P. and Pro Movers and Packers in general, because in dealing with Fred (WHO AGAIN ISN'T AN OFFICE ADMIN OR SUPERVISOR), he has raised his voice at my girlfriend and lamenting about his own home and work. While he has my sympathy, as we all have things causing stress especially now, adding onto ours frankly leaves me numb to the pleas. They asked us for a five star review before the job was even done and we complied, foolishly. I ignored the one-stars as people who may have been unreasonable in their expectations. Items get damaged in the moving process, and that's to be expected, but to dance around and kick the can as they are is unquestionably and objectively wrong when the items were damaged due to their own negligence. Hiding behind insurance policies and not making those clear from the get-go is wrong. Response to Custom P.: TV wasn't cracked but was damaged underneath. Calling us the liars is hilarious. Get a real job that isn't trolling Yelp reviews to gaslight and lie to people. I can see your red nose and shoes and polka dot suit from here, bud.
I didn't hire movers at first during my move but realized we could not get my favorite couch up through our stairs. It also did not fit through our outdoor stairs so had no idea what to do. I called this company who had the best rates and they said they could hoist it up through the balcony at no extra charge other than we needed to hire 3 people. They also honored our time we signed up for since they originally tried to take up outside stairs. We were so happy when they hoisted it up!! They also moved my roomates belongings in an efficient manner. Highly recommend as they have the best rates and can get it all done!
Used this guys for a move into the house. The price quote was very reasonable, response from the managers quick and informative. The Desi and Mono showed up with the big truck and we're able to pack everything quickly and efficiently. Wrapping service was free and we took advantage of it. Overall I liked the service. I would recommend this guys to my friends and will use them again. Thanks!
On Sunday, we had two movers help me move from a one bedroom apartment to another across town. We had two movers, one was named Ghalib, and another one whose name I didn't catch. They were amazing highly recommend. They handled our items with care. They also had to carry our items up a flight of stairs since our apartment was located on the second floor with no elevator. I requested items to be wrapped, expecting only the TV to be wrapped.... however, come to my surprise they also wrapped my dining table, the chairs, my glass, bookshelf, my bed frame, and my mattress. They went above and beyond to make sure that my items were taken care of, they had really good ideas to move items effectively (they lifted the king mattress between the ground floor and the 2nd floor, since stairs were tricky) The booking was $89 an hour for two movers, and they offered to bring their dolly, plastic wrap, and a super large truck. This truck was larger than the typical U-Haul so overall a really great value and high-quality work, highly recommend. Ghalib was amazing and so thoughtful!!!! It was a super hot day so we provided ice waters/cold drinks for them to access- lots of hard work. Total time for our move was 4.5 hours. Communication upon booking was pretty sparse, I did not get a confirmation email after I paid the deposit so I was a little sketched out. OK after I texted the number and was able to confirm with Jack the details of our move. On the morning of I got a text at around 830 saying that the movers were 27 minutes away and we arrive promptly at around 9:15. If we move again, we will definitely be using them!
They left my stuff outside! Didnt return to help me take it up. Even though ibgave them benefit of the doubt and they said theyd come back after another job. They also broke part of my bookcase and took in their truck the top glass to my living room table. A lot of my legs and edges of items were dent. They also dont carry enough boxes, blankets, and didnt pack my glassware as I had mentioned I needed help with. I ended up packing my glass is basic bags. They were also 2 hrs late. Their window was 9-10:30 and they arrived at 11AM. A nightmare of an experience! They seem to get a wakeup call and no one mentions to them what the person needs, if they have enough material, etc. They were surprised of my location and arrived really late. Seems like employees dont communicate the needs of the job at all.
Please read before you book there services. I booked this company because they had good reviews and also because we have very heavy expensive furniture so my husband and I did not want to damage our furniture moving ourselves. I first reached out to the company on July 22, 2021 and spoke to the owner. He asked me how many bedrooms moving so I told him 3 and he said all you need is 3 guys. I told him I called multiple companies and all of them told me I need 4 guys he said they are just trying over charge you I am not in the industry so I did not question him. July 29, 2021 was our move date 3 guys showed up at 10:50 when I was told they would be at my property at 9-10:30am I was understanding let it go. One of the guys did not even work for the company the boss was going to send 2 guys and the lead mover went and picked up his brother to help them so unprofessional. However what concerned me the most was the fact that they were not able to drive the truck into my drive way and almost broke the gate and that their eyes were bloodshot (I caught them vaping so I'm assuming they were smoking marijuana). Yes this should have been enough for me to call the owner but it was way to late to get another company to come out so I let it go and hoped for the best. Couple of days later I reached out to the owner explaining to him that my furniture was damaged very badly and that I need his insurance information so I can claim the damages. I was told that he would ask his movers and get back to me this is the text I got back from him with a picture. "I'm just speaking to movers. They don't accept any of the picture damages you claiming. Also from the pictures it looks all old damages. They wrapped all furniture with blankets. We have pictures of wrapped furniture. Also that paint crack Damage is not moving damage at all. Also you have to claim any damage right away before movers close the contract. Maximum you have 24 hours." As you can see from my pictures the damages were done with the blade they used to cut open the furniture and they fact that they did not actually left the furniture they dragged them and left damages. One of my pieces still has the fabric from the cloth fibers embedded into the furniture. When it came time to pay we wanted to pay with a credit card he upped the price so much so that we would pay with cash. Now I understand why so you will not be able to get your money back when they damage your furniture. Also I will mention that they tried to charge me for longer hours saying we got to your property at 10am I said no you showed up late he fixed it. Also they did not give me the 30 dollar deposit I already paid to just book them. Please be aware of this before you decide to hire the so called pro movers. If you don't care about your furniture then hire guys from home depot parking lot you will save money and maybe have better service. I am left with expensive damaged furniture and no help from the owner of the company.
Good guys came with huge truck and wrap up all my furniture. Reservation online and book movers, it was very easy. They definitely made my life easy and forget about sentimental moving feeling with joking around! 100% reccomend. good guys wrap stuff good easy to book / no complicated questions good deal! Paid around $280 ($30 gas) for 3 hours, studio size they were late 1 hour but always answer phone
UPDATE. I HAVE RECEIVED A MESSAGE AND A TEXT THAT SEEMS TO SUGGEST A THREAT. ---------------- This is purely for the lack of customer service, and honestly I think I dodged a bullet. I reached out last week for a quote via Yelp. I get a response almost immediately and was setting up a day and time to move. I paid the refundable $50 deposit and never received any type of confirmation but I luckily took a photo of the confirmation number before I closed out of the screen. I sent it to them just so there can be some type of paper trail. They confirmed, again almost immediately. A day or two later I no longer needed the service and reached out requesting a refund of my deposit since I am very much in the window of getting it back. October 26th was the first email. Nothing. October 27th, second email asking for a response and receipt of refund. Nothing. I called the number and it went to voicemail. I submitted another "request for a quote" using Yelp and guess what? I got a response. How ridiculous that I have to go through the process just to get a reply? I request for a receipt of refund and he said it was emailed. There was nothing emailed. I checked my entire inbox and there was nothing sent. I emailed using the same thread this morning and I got a response immediately again claiming than an there was an email that is automatically sent of the refund and to check my spam/junk folder. Obviously I had already checked and there is no email. There is absolutely no reason why this process should be like pulling teeth. I know I could easily check my bank account but you work in the customer service industry, moving is already incredibly stressful so for your team to add more stress is not a good look. I wonder where all of your 5 star reviews came from - my only guess is that there's been a change in management to offer some type of excuse but 100% will never recommend just for this ridiculous exchange and email attempts. read more
1 year ago
4 years ago
Thank you for helping us move to our new place! All three movers were so helpful, easy to work with and came with all the equipment we needed. Everything was handled with care, they worked quickly and they knew exactly what to do when it came to taking apart furniture/ tv. Would definitely recommend them and will be using them again for our next move! Thank you SO much! read more
4 years ago
I write this as an impassioned plea to anyone considering using Pro Movers, urging you to reconsider for a better service. This was our first time using a moving service to move from Culver City to DTLA. It's just myself and my girflriend and with a bad back, there's no way I could move in the alloted time. But we wanted to be fair to the movers so we took what we could in our studio apartment and made it easy as possible for them to move in the alloted 3-hour minimum. Fred (at the time) and Deonte were pleasant, expressing gratitude for the assistance and being receptive and thanking us for being pleasant customers. Even when there were accidents during the move (broken plastic bins) because the dolleys were overloaded with items. They took off the gas deposit of $30 to reimburse for damages. We can get more at Target so it wasn't a big deal. What is a big deal, and what prompted me writing this in the first place, was that a day later when we got our bed set up and ready to sit down for dinner, come to find out that our 65" TV had been irreperably damaged. Photo attached. Clearly there was an item or something leaning on the top part of the screen during the move. The screen itself isn't cracked so the problem is underneath on the TV itself. We contacted Pro Movers on their website but got a call from Fred (Who Isn't Even the Foreman or Manager) saying that he would have a friend see if he could fix the TV, which is just about the most LA thing you could say for a resolution. And when given the choice to do the right thing vs. not, there was pushback of them saying that we "sIgNeD tHe cOnTrAcT" and to basically kick rocks. A quite frankly disgusting bottom-barrell response to abdicate responsibility and weasel out of treating your customers with decency and respect. They wanted 0.60 PER POUND, which would've added up to be $500 or so in addition to the $500 and the previous deposits, rent, storage costs, etc., Pro Movers decides to slap on additional fees in the likely circumstance that the items will be damaged upon arrival. And in a situation that most folks are vulnerable and already paying through the nose. My girlfriend and I have already re-purchased a new TV to avoid more contact with Fred, Custom P. and Pro Movers and Packers in general, because in dealing with Fred (WHO AGAIN ISN'T AN OFFICE ADMIN OR SUPERVISOR), he has raised his voice at my girlfriend and lamenting about his own home and work. While he has my sympathy, as we all have things causing stress especially now, adding onto ours frankly leaves me numb to the pleas. They asked us for a five star review before the job was even done and we complied, foolishly. I ignored the one-stars as people who may have been unreasonable in their expectations. Items get damaged in the moving process, and that's to be expected, but to dance around and kick the can as they are is unquestionably and objectively wrong when the items were damaged due to their own negligence. Hiding behind insurance policies and not making those clear from the get-go is wrong. Response to Custom P.: TV wasn't cracked but was damaged underneath. Calling us the liars is hilarious. Get a real job that isn't trolling Yelp reviews to gaslight and lie to people. I can see your red nose and shoes and polka dot suit from here, bud. read more
Business owner information
Custom P.
We fully wrapped the TV with protective materials when we did moving.…
5 years ago
I didn't hire movers at first during my move but realized we could not get my favorite couch up through our stairs. It also did not fit through our outdoor stairs so had no idea what to do. I called this company who had the best rates and they said they could hoist it up through the balcony at no extra charge other than we needed to hire 3 people. They also honored our time we signed up for since they originally tried to take up outside stairs. We were so happy when they hoisted it up!! They also moved my roomates belongings in an efficient manner. Highly recommend as they have the best rates and can get it all done! read more
5 years ago
Used this guys for a move into the house. The price quote was very reasonable, response from the managers quick and informative. The Desi and Mono showed up with the big truck and we're able to pack everything quickly and efficiently. Wrapping service was free and we took advantage of it. Overall I liked the service. I would recommend this guys to my friends and will use them again. Thanks! read more
Business owner information
Custom P.
Thank you very much for choosing us.
3 years ago
On Sunday, we had two movers help me move from a one bedroom apartment to another across town. We had two movers, one was named Ghalib, and another one whose name I didn't catch. They were amazing highly recommend. They handled our items with care. They also had to carry our items up a flight of stairs since our apartment was located on the second floor with no elevator. I requested items to be wrapped, expecting only the TV to be wrapped.... however, come to my surprise they also wrapped my dining table, the chairs, my glass, bookshelf, my bed frame, and my mattress. They went above and beyond to make sure that my items were taken care of, they had really good ideas to move items effectively (they lifted the king mattress between the ground floor and the 2nd floor, since stairs were tricky) The booking was $89 an hour for two movers, and they offered to bring their dolly, plastic wrap, and a super large truck. This truck was larger than the typical U-Haul so overall a really great value and high-quality work, highly recommend. Ghalib was amazing and so thoughtful!!!! It was a super hot day so we provided ice waters/cold drinks for them to access- lots of hard work. Total time for our move was 4.5 hours. Communication upon booking was pretty sparse, I did not get a confirmation email after I paid the deposit so I was a little sketched out. OK after I texted the number and was able to confirm with Jack the details of our move. On the morning of I got a text at around 830 saying that the movers were 27 minutes away and we arrive promptly at around 9:15. If we move again, we will definitely be using them! read more
4 years ago
They left my stuff outside! Didnt return to help me take it up. Even though ibgave them benefit of the doubt and they said theyd come back after another job. They also broke part of my bookcase and took in their truck the top glass to my living room table. A lot of my legs and edges of items were dent. They also dont carry enough boxes, blankets, and didnt pack my glassware as I had mentioned I needed help with. I ended up packing my glass is basic bags. They were also 2 hrs late. Their window was 9-10:30 and they arrived at 11AM. A nightmare of an experience! They seem to get a wakeup call and no one mentions to them what the person needs, if they have enough material, etc. They were surprised of my location and arrived really late. Seems like employees dont communicate the needs of the job at all. read more
4 years ago
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Please read before you book there services. I booked this company because they had good reviews and also because we have very heavy expensive furniture so my husband and I did not want to damage our furniture moving ourselves. I first reached out to the company on July 22, 2021 and spoke to the owner. He asked me how many bedrooms moving so I told him 3 and he said all you need is 3 guys. I told him I called multiple companies and all of them told me I need 4 guys he said they are just trying over charge you I am not in the industry so I did not question him. July 29, 2021 was our move date 3 guys showed up at 10:50 when I was told they would be at my property at 9-10:30am I was understanding let it go. One of the guys did not even work for the company the boss was going to send 2 guys and the lead mover went and picked up his brother to help them so unprofessional. However what concerned me the most was the fact that they were not able to drive the truck into my drive way and almost broke the gate and that their eyes were bloodshot (I caught them vaping so I'm assuming they were smoking marijuana). Yes this should have been enough for me to call the owner but it was way to late to get another company to come out so I let it go and hoped for the best. Couple of days later I reached out to the owner explaining to him that my furniture was damaged very badly and that I need his insurance information so I can claim the damages. I was told that he would ask his movers and get back to me this is the text I got back from him with a picture. "I'm just speaking to movers. They don't accept any of the picture damages you claiming. Also from the pictures it looks all old damages. They wrapped all furniture with blankets. We have pictures of wrapped furniture. Also that paint crack Damage is not moving damage at all. Also you have to claim any damage right away before movers close the contract. Maximum you have 24 hours." As you can see from my pictures the damages were done with the blade they used to cut open the furniture and they fact that they did not actually left the furniture they dragged them and left damages. One of my pieces still has the fabric from the cloth fibers embedded into the furniture. When it came time to pay we wanted to pay with a credit card he upped the price so much so that we would pay with cash. Now I understand why so you will not be able to get your money back when they damage your furniture. Also I will mention that they tried to charge me for longer hours saying we got to your property at 10am I said no you showed up late he fixed it. Also they did not give me the 30 dollar deposit I already paid to just book them. Please be aware of this before you decide to hire the so called pro movers. If you don't care about your furniture then hire guys from home depot parking lot you will save money and maybe have better service. I am left with expensive damaged furniture and no help from the owner of the company. read more
5 years ago
Good guys came with huge truck and wrap up all my furniture. Reservation online and book movers, it was very easy. They definitely made my life easy and forget about sentimental moving feeling with joking around! 100% reccomend. good guys wrap stuff good easy to book / no complicated questions good deal! Paid around $280 ($30 gas) for 3 hours, studio size they were late 1 hour but always answer phone read more
4 years ago
The movers completely broke my brand new TV I just bought a couple months ago, it's completely unusable and irreparable. When I called them to let them know, I was told I'd get a call back but I haven't heard from anyone from management and instead got a call from one of the movers trying to convince me that I am at fault. Now my messages and calls are being ignored, even though I can see that my message was read. They also left new stains on my couch and scuffed up my walls in the new place which honestly didn't even bother me that much, but the lack of response on their end is extremely frustrating. Still waiting on them to resolve this, this is a $700 TV I just purchased this summer. Do right by your customers and resolve this. read more
Business owner information
Custom P.
Customer is approaching us after 4 days that their tv is broken. And…
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Great guys, would highly recommend them. Super fast and efficient, and chatty/friendly. Absolutely no problems at all. Really happy with the move! read more
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Pro Movers and Packers - movers - Updated June 2026
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