Extremely unresponsive and possibly out of business? I booked with this moving company for the second time a few weeks back and put down a $50 deposit. I haven't received any confirmation. They are supposed to come at 9am today but all their phone lines are disconnected read more

UPDATE. I HAVE RECEIVED A MESSAGE AND A TEXT THAT SEEMS TO SUGGEST A THREAT. ---------------- This is purely for the lack of customer service, and honestly I think I dodged a bullet. I reached out last week for a quote via Yelp. I get a response almost immediately and was setting up a day and time to move. I paid the refundable $50 deposit and never received any type of confirmation but I luckily took a photo of the confirmation number before I closed out of the screen. I sent it to them just so there can be some type of paper trail. They confirmed, again almost immediately. A day or two later I no longer needed the service and reached out requesting a refund of my deposit since I am very much in the window of getting it back. October 26th was the first email. Nothing. October 27th, second email asking for a response and receipt of refund. Nothing. I called the number and it went to voicemail. I submitted another "request for a quote" using Yelp and guess what? I got a response. How ridiculous that I have to go through the process just to get a reply? I request for a receipt of refund and he said it was emailed. There was nothing emailed. I checked my entire inbox and there was nothing sent. I emailed using the same thread this morning and I got a response immediately again claiming than an there was an email that is automatically sent of the refund and to check my spam/junk folder. Obviously I had already checked and there is no email. There is absolutely no reason why this process should be like pulling teeth. I know I could easily check my bank account but you work in the customer service industry, moving is already incredibly stressful so for your team to add more stress is not a good look. I wonder where all of your 5 star reviews came from - my only guess is that there's been a change in management to offer some type of excuse but 100% will never recommend just for this ridiculous exchange and email attempts. read more

Pro Movers and Packers - UPDATE. I get this message via Yelp and a text with my address? Sounds like a threat to me. - Movers Near Me - Pacoima , California

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Thank you for helping us move to our new place! All three movers were so helpful, easy to work with and came with all the equipment we needed. Everything was handled with care, they worked quickly and they knew exactly what to do when it came to taking apart furniture/ tv. Would definitely recommend them and will be using them again for our next move! Thank you SO much! read more

Pro Movers and Packers - Movers Near Me - Pacoima , California

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I write this as an impassioned plea to anyone considering using Pro Movers, urging you to reconsider for a better service. This was our first time using a moving service to move from Culver City to DTLA. It's just myself and my girflriend and with a bad back, there's no way I could move in the alloted time. But we wanted to be fair to the movers so we took what we could in our studio apartment and made it easy as possible for them to move in the alloted 3-hour minimum. Fred (at the time) and Deonte were pleasant, expressing gratitude for the assistance and being receptive and thanking us for being pleasant customers. Even when there were accidents during the move (broken plastic bins) because the dolleys were overloaded with items. They took off the gas deposit of $30 to reimburse for damages. We can get more at Target so it wasn't a big deal. What is a big deal, and what prompted me writing this in the first place, was that a day later when we got our bed set up and ready to sit down for dinner, come to find out that our 65" TV had been irreperably damaged. Photo attached. Clearly there was an item or something leaning on the top part of the screen during the move. The screen itself isn't cracked so the problem is underneath on the TV itself. We contacted Pro Movers on their website but got a call from Fred (Who Isn't Even the Foreman or Manager) saying that he would have a friend see if he could fix the TV, which is just about the most LA thing you could say for a resolution. And when given the choice to do the right thing vs. not, there was pushback of them saying that we "sIgNeD tHe cOnTrAcT" and to basically kick rocks. A quite frankly disgusting bottom-barrell response to abdicate responsibility and weasel out of treating your customers with decency and respect. They wanted 0.60 PER POUND, which would've added up to be $500 or so in addition to the $500 and the previous deposits, rent, storage costs, etc., Pro Movers decides to slap on additional fees in the likely circumstance that the items will be damaged upon arrival. And in a situation that most folks are vulnerable and already paying through the nose. My girlfriend and I have already re-purchased a new TV to avoid more contact with Fred, Custom P. and Pro Movers and Packers in general, because in dealing with Fred (WHO AGAIN ISN'T AN OFFICE ADMIN OR SUPERVISOR), he has raised his voice at my girlfriend and lamenting about his own home and work. While he has my sympathy, as we all have things causing stress especially now, adding onto ours frankly leaves me numb to the pleas. They asked us for a five star review before the job was even done and we complied, foolishly. I ignored the one-stars as people who may have been unreasonable in their expectations. Items get damaged in the moving process, and that's to be expected, but to dance around and kick the can as they are is unquestionably and objectively wrong when the items were damaged due to their own negligence. Hiding behind insurance policies and not making those clear from the get-go is wrong. Response to Custom P.: TV wasn't cracked but was damaged underneath. Calling us the liars is hilarious. Get a real job that isn't trolling Yelp reviews to gaslight and lie to people. I can see your red nose and shoes and polka dot suit from here, bud. read more

Pro Movers and Packers - Movers Near Me - Pacoima , California

I didn't hire movers at first during my move but realized we could not get my favorite couch up through our stairs. It also did not fit through our outdoor stairs so had no idea what to do. I called this company who had the best rates and they said they could hoist it up through the balcony at no extra charge other than we needed to hire 3 people. They also honored our time we signed up for since they originally tried to take up outside stairs. We were so happy when they hoisted it up!! They also moved my roomates belongings in an efficient manner. Highly recommend as they have the best rates and can get it all done! read more

Pro Movers and Packers - Hoisting our couch that would not fit through the balcony - Movers Near Me - Pacoima , California

Used this guys for a move into the house. The price quote was very reasonable, response from the managers quick and informative. The Desi and Mono showed up with the big truck and we're able to pack everything quickly and efficiently. Wrapping service was free and we took advantage of it. Overall I liked the service. I would recommend this guys to my friends and will use them again. Thanks! read more

Pro Movers and Packers - Movers Near Me - Pacoima , California

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On Sunday, we had two movers help me move from a one bedroom apartment to another across town. We had two movers, one was named Ghalib, and another one whose name I didn't catch. They were amazing highly recommend. They handled our items with care. They also had to carry our items up a flight of stairs since our apartment was located on the second floor with no elevator. I requested items to be wrapped, expecting only the TV to be wrapped.... however, come to my surprise they also wrapped my dining table, the chairs, my glass, bookshelf, my bed frame, and my mattress. They went above and beyond to make sure that my items were taken care of, they had really good ideas to move items effectively (they lifted the king mattress between the ground floor and the 2nd floor, since stairs were tricky) The booking was $89 an hour for two movers, and they offered to bring their dolly, plastic wrap, and a super large truck. This truck was larger than the typical U-Haul so overall a really great value and high-quality work, highly recommend. Ghalib was amazing and so thoughtful!!!! It was a super hot day so we provided ice waters/cold drinks for them to access- lots of hard work. Total time for our move was 4.5 hours. Communication upon booking was pretty sparse, I did not get a confirmation email after I paid the deposit so I was a little sketched out. OK after I texted the number and was able to confirm with Jack the details of our move. On the morning of I got a text at around 830 saying that the movers were 27 minutes away and we arrive promptly at around 9:15. If we move again, we will definitely be using them! read more

Pro Movers and Packers - Movers Near Me - Pacoima , California

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They left my stuff outside! Didnt return to help me take it up. Even though ibgave them benefit of the doubt and they said theyd come back after another job. They also broke part of my bookcase and took in their truck the top glass to my living room table. A lot of my legs and edges of items were dent. They also dont carry enough boxes, blankets, and didnt pack my glassware as I had mentioned I needed help with. I ended up packing my glass is basic bags. They were also 2 hrs late. Their window was 9-10:30 and they arrived at 11AM. A nightmare of an experience! They seem to get a wakeup call and no one mentions to them what the person needs, if they have enough material, etc. They were surprised of my location and arrived really late. Seems like employees dont communicate the needs of the job at all. read more

Pro Movers and Packers - Broke my bookcase. Disnt even remove the shelves while moving it. Like, duh, the shelves will slide off! - Movers Near Me - Pacoima , California

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I just had the fastest move ever! These guys really put in the work! Omar and Deionte were very nice and they were super helpful during my moving process. If you're ever wanting to move in LA, move with this company. you won't regret it! :)) read more

100% would recommend Pro Movers. Deonte and Omar were great. Friendly, Super efficient and moved furniture and items with care. No damages. Fragile items (artwork, mirror, tv) were wrapped and no cracks or anything. Honestly the faster movers I've used too. Had our entire apartment packed onto the truck in 2 & 1/2 hours. When their truck battery died, they didn't charge us the extra time for them to get the jump. Great guys, great company. Would book their services again! read more

3 days with no response and the telephone number on their website goes to a number that has no message and may or may not actually be recording a message. I am super concerned they will not show up and if they do they will not have the necessary info. read more

We had a long day of moving (10 + hours) and TONS of stairs and they did an amazing job! We had 2 movers - and both were really nice and efficient. Didn't complain once even with us being in a 3-story unit! Special shout out to Chris for going above and beyond for us - if you're looking for movers I highly recommend them! read more

Please read before you book there services. I booked this company because they had good reviews and also because we have very heavy expensive furniture so my husband and I did not want to damage our furniture moving ourselves. I first reached out to the company on July 22, 2021 and spoke to the owner. He asked me how many bedrooms moving so I told him 3 and he said all you need is 3 guys. I told him I called multiple companies and all of them told me I need 4 guys he said they are just trying over charge you I am not in the industry so I did not question him. July 29, 2021 was our move date 3 guys showed up at 10:50 when I was told they would be at my property at 9-10:30am I was understanding let it go. One of the guys did not even work for the company the boss was going to send 2 guys and the lead mover went and picked up his brother to help them so unprofessional. However what concerned me the most was the fact that they were not able to drive the truck into my drive way and almost broke the gate and that their eyes were bloodshot (I caught them vaping so I'm assuming they were smoking marijuana). Yes this should have been enough for me to call the owner but it was way to late to get another company to come out so I let it go and hoped for the best. Couple of days later I reached out to the owner explaining to him that my furniture was damaged very badly and that I need his insurance information so I can claim the damages. I was told that he would ask his movers and get back to me this is the text I got back from him with a picture. "I'm just speaking to movers. They don't accept any of the picture damages you claiming. Also from the pictures it looks all old damages. They wrapped all furniture with blankets. We have pictures of wrapped furniture. Also that paint crack Damage is not moving damage at all. Also you have to claim any damage right away before movers close the contract. Maximum you have 24 hours." As you can see from my pictures the damages were done with the blade they used to cut open the furniture and they fact that they did not actually left the furniture they dragged them and left damages. One of my pieces still has the fabric from the cloth fibers embedded into the furniture. When it came time to pay we wanted to pay with a credit card he upped the price so much so that we would pay with cash. Now I understand why so you will not be able to get your money back when they damage your furniture. Also I will mention that they tried to charge me for longer hours saying we got to your property at 10am I said no you showed up late he fixed it. Also they did not give me the 30 dollar deposit I already paid to just book them. Please be aware of this before you decide to hire the so called pro movers. If you don't care about your furniture then hire guys from home depot parking lot you will save money and maybe have better service. I am left with expensive damaged furniture and no help from the owner of the company. read more

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Good guys came with huge truck and wrap up all my furniture. Reservation online and book movers, it was very easy. They definitely made my life easy and forget about sentimental moving feeling with joking around! 100% reccomend. good guys wrap stuff good easy to book / no complicated questions good deal! Paid around $280 ($30 gas) for 3 hours, studio size they were late 1 hour but always answer phone read more

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The movers completely broke my brand new TV I just bought a couple months ago, it's completely unusable and irreparable. When I called them to let them know, I was told I'd get a call back but I haven't heard from anyone from management and instead got a call from one of the movers trying to convince me that I am at fault. Now my messages and calls are being ignored, even though I can see that my message was read. They also left new stains on my couch and scuffed up my walls in the new place which honestly didn't even bother me that much, but the lack of response on their end is extremely frustrating. Still waiting on them to resolve this, this is a $700 TV I just purchased this summer. Do right by your customers and resolve this. read more

Pro Movers and Packers - This is what my TV screen looks like when turned on now. No visible external damage, all internal. - Movers Near Me - Pacoima , California

This company is such a scam. Daniel cancelled on us without any notice. My gf then writes a terrible review and he responds to her review on yelp claiming we were asking too much, yet he agreed to everything we asked. He ghosted us the morning of our move and sent the deposit back without answering any form of communication. Now our bank no longer has the reversal of deposit payment. He is stealing our money. They did not show up to the job and they are trying to keep our deposit money. We will be contacting the FMCSA and filing a complaint/ providing them with his information to further look into this matter read more

Loved the experience, these guys were excellent with the packing process (since you know, moving sucks) super friendly and respectful. On top of that they were very flexible with the times and always looked out for their clients. I would definitely recommend these guys to anybody looking to move! read more

They did an amazing job! Fast, careful, efficient! I have already told my friends about them and know when we are moving next time we will be calling them again! read more

Great team, fair rate, and got the job completed on a hot day with no complaints. Communication was sparse leading up to moving day, but all expectations were met, and the move was completed on time without any damages to belongings or property. read more

I needed to move to a new apartment on the 3rd floor without a elevator, pro movers provided me with fast and professional service in a very competitive price! Definitely recommended! read more

I needed a refrigerator moved quickly and Pro Movers made it happen. They wrapped and delivered the fridge across town without a scratch! They connected the water line to the new fridge and even moved my old fridge into the garage. I'm thrilled! Thank you! read more

Dionte, Kevin and Zein made our first move in LA a stress free one. They are professional, organized, and handled our stuff with utmost care. Highly recommended. read more

Chris and Zane were amazing. They were fast and efficient while taking good care of my stuff. Thank you guys for making my move so easy!

These guys were great. Prompt and did a great job! Both Deionte and Charles are stellar guys and very cool. Both did a great job for me and would absolutely use them again without question. Good guys and good move! read more

Had a couch and marble coffee table, two expensive items to be moved. Did not wrap or package items properly and did not bring enough materials to secure them so they wouldn't be damaged. Was quoted one price and then they tried to up the price. No insurance was provided when I asked 3 times for insurance information. My marble coffee table is damaged in 4 places and they have still not given me any information to resolve this matter. Not professional, would not use them again. Did not even come with proper masks, which in this day and age is a must. Took 5 hours to move two items. Next time I will be using more professional company with much more experience. Very upset and disappointed. read more

Excellent movers. Prompt, professional and affordable. Very highly rated!

This is by far the WORST moving company you could possibly use. I previously gave this business a good review because its owner required me to do so upon delivery of the new tv they had to give me because they broke my brand new flat screen during the move. This company broke pretty much everything I own, they couldn't have been more unprofessional and arrived 5 hours late. If you are reading this, DO NOT USE THIS COMPANY. they are terrible. it's worth it to pay more, trust me!!! read more

Scheduled a Saturday move with Pro Movers and Packers and I was very satisfied with the service. We originally asked for 3 movers but only 2 were able to show up. That was a bit of a bummer but Chris and Zane were really great during the move that it made me forget about the issue. Everything arrived in good condition and they moved quick despite having a long walk to the apartment from the truck. Highly recommended and a great value for the service. read more

They were very disorganized and slow. I ended up paying $4400 for 4 bedroom house and got missing and broken items. The owner doesn't even want to take any responsibility, just ignores read more

Awesome moving experience! These guys are totally pro! Could not have been a smoother day. Desi and Diaonte were efficient, professional, and totally fun to be around. Would totally recommend. read more

Great guys, would highly recommend them. Super fast and efficient, and chatty/friendly. Absolutely no problems at all. Really happy with the move! read more

Pro Movers and Packers - Movers Near Me - Pacoima , California

Chris and Zane did an incredible job today!!! They were able to come and help us with our move last minute and were so organized! Moving can be so stressful, and they made it such an amazing experience!! read more

Responsive, safe w belongings, and cost efficient. Great value. Thanks Chris and Anthony

Fred was absolutely incredible!! He moved me between apartments BY HIMSELF and had a smile on his face the entire time. He's the absolute best. He deserves DOUBLE whatever he gets paid! The best service I've ever received. Highly recommend!! Made my move so quick and easy. Everything was moved quick and safely. Thank you Fred!!! read more

I had the pleasure of having Deonte and Omar help me with my move. They showed up on time and were so well coordinated throughout the move. They were both so professional and handled my belongings so delicately. Nothing, and I mean nothing was damaged. In fact, I had a bed frame that was incredibly heavy and they still managed to move it in to the second floor of my apartment building without any issues. Additionally, they offer the best moving rates in the entire area. I highly recommended booking with Deonte and Omar. Best customer service ever! read more

The movers were very nice and friendly, and they accommodated our time schedule, however the pricing was a bit tricky, double time should be from the point where we were moving from to where we were moving to (and then doubled). However, we were charged from their place to the storage and then to our moving location. We started the actual moving at 1:15pm, but they told us they started counting since 12:30pm. This caused us to have to add an extra hour that we were not planning for, and paid the extra on credit card, which was also doubled for some reason.. Not to happy with that system to be honest. read more

Excellent service and affordable! Was moved by Anthony and Omar, who were extremely helpful. Highly recommend!

We've used pro movers twice now. Once for a residential move and another for a commercial move. They were efficient and reliable. Their staff was very helpful. Also after searching so many moving companies and speaking with hundreds of them Promovers gives you the best value for your money. The movers were very respectful and quick. They moved our entire apartment in 6 hrs and that's already including travel time. They also moved our whole office in the same amount of time even though our office was bigger and had more things to be moved. I really liked their service so much I keep recommending them to anyone who needs movers. Also their online booking was easy to use. read more

Had reserved 2 movers for a 1bedroom move out going to 2 separate drop offs. Omar and Anthony arrived within the designated time slot and were diligent and careful in packing all our belongings. Communication was clear before and during our reservation. Would definitely reserve again for future moving. read more

Marcus and his crew were extremely helpful, efficient and kind. This was the first time I have hired movers to help me and they really made the process quick and easy. Definetly going to book them again for my next move! Thanks so much guys! read more