So the movers didn't show up to the first location (storage unit) so I could only take what I could in my car. When asked for a discount this is what I was told So this is my discount. Don't the movers supply plastic wrap and packing tape. How did double drive get waived when they didn't show up to the storage unit at all. Don't use this company read more

GXL Moving Services - Movers Near Me

Verbally agreed upon a price. Told them I did not need a truck or equipment. It was furniture at the house that needed to be moved. Agreed $109 per hour 2 guys. Put together an electrical bed a few parts were missing. Anyway things were going well then at 4 pm I told them they could leave. I did not want to get charged for extra time. In the mean time I get the final invoice and he charged me for $99 extra for truck and extras like tools and supplies. i told him that is not what we agreed upon. He did send a moving contract over the day before. I told him I could hardly read it. It was jumping around and not very usuer friendly. He said it was a standard conact no worries. Anyway as a professional I was shocked when he called me a liar yes those words. Then I realized the 2 workers had not left and then I get a new invoice with 30 extra minutes of timetl. i could not help the fact the workers decided to stay when My daughter and I both told them to leave at 4 pm. Then the worst thing that happened when we told them to leave the first time the man in charge super fast hugged my daughter and myself. It is like he did it so fast we did not have time to say anything. But he kept coming up to our door bugging us after we said to leave so technically they were trespassing. Should have called the cops. I wrote a text late that evening going through everything but the one thing we did not know til it calmed down they had scratched the floor when they moved the refrigerator. My daughter asked them not to scoot it towards the blanket but they did it anyway. She finally talked them into her red moving bands but the damage was done but there was so much confusion once the boss sent the first invoice it was not seen til later. I honestly never saw anything with the extra $99 on it because I woukd not have signed it. It was a simple move and no need for a truck. My daughter even lent them the bands to move the refrigerator. I noticed a lot of the contract was n pale orange print which made me think that it was all done on purpose so they could get more money, especially because the guys had no reason to stay. But someone who would hug customers has some issues. You don't do that. So I would not use these guys. i waited a week before I did this. I was hoping to get it worked out. Of course court was mentioned. I did not figure he wanted the hug story to get out. I don't like doing this. Good luck to all those who need a mover I advise you not to use them. read more

HORRIBLE. DO NOT HIRE THEM, I went out of my way to hire them because the owner used to be in my business networking group. He arrived at 7:45 AM with three young men who were very polite, but clearly had no experience. By the late afternoon, the truck still wasn't loaded. He called and said he was going to add an additional person because they were running behind. To my great surprise a 60 something-year-old woman knocked on my door. She was very kind but I was confused why she was there. She said that she knew the owner from church and she was here to help me move! He charged $50 an hour extra to have a mature woman from his church help me move. None of them had much experience if any and items were damaged. At midnight, my neighbors called the police (picture attached) as they were making too much noise. I text him and he said well you've been doing it for the last couple hours. Can't you just quietly keep going, I said you should have known as an owner of a moving company. He didn't care and then said, " do you want us to finish the move? You're already $3000 more than what we quoted.!" I put him on an email with my attorney. He completely ignored the attorneys email, didn't finish the move and then ran my credit card for $3000 more than the quote said. My attorney is now taking over this, but I'm sharing this as no one should hire these guys. read more

GXL Moving Services - Movers Near Me

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I recently requested a quote because I thought I would need movers. They texted/called/emailed multiple times, a bit overwhelming as I was trying to figure out our moving details. I said I didn't need movers anymore and they texted me asking me to pay a cancellation fee (our move was a week away...) I never signed anything or continued with booking...I called because I was confused and the guy was incredibly rude and yelled at me and called me a bitch. Don't book with this company, awful customer service. PURE TRASH of a company. read more

We had to hired moving be a as we got closer to our move, our household was hit with COVID! The pictures are of my bathroom items that were just tossed in a box and not checked to see if they might leak or open up. And of course that is EXACTLY WHAT HAPPENED. I am injured due to a worker's compensation accident so I am still unpacking. I had to be brought to Las Vegas because I had Covid for three weeks and the packers wouldn't come in with me there. I had no choice in this. They don't know how to pack professionally. I own a restoration company and can pack better than this!!! Also things got lost in our move as well and I am not done unpacking yet! read more

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Hired GXL this past July for a move from Cerritos to La Mirada. Frantwan and his staff were great to work with and very courteous and professional, both before in planning and on the day of the move. I want to preface this by stating that I took our bed frames apart the day before and my wife and I boxed our belongings ourselves to save time and thus $. This was my second move in two years (thanks for that pandemic!) so we knew how to optimize the move. I also moved my electronics myself (I prefer to do this for peace of mind). That out of the way, we had a three-bedroom house we had to move and the GXL staff showed up early, wrapped all necessary furniture, moved it all into the truck (including two couches, one of which was a rollaway bed) with our boxes and unloaded at new location. Took about 4.5 hours which is what I expected. What was great was that the lead on the crew worked with me to load furniture last so it all could be taken out first at the new location. I had odd circumstances in that our new house was in the process of being remodeled and unfortunately I had to have the furniture placed around the house on finished flooring (all boxes went in the garage). Key point here is the GXL staff took direction from me without complaint and got the move done efficiently. They are licensed and bonded with insurance also. Highly recommended. read more

GXL Moving Services - Movers Near Me

I needed movers for the next day. The guys came and moved my stuff and were great. When I was texting to get service, I was quoted a flat fee of $150 (very small move) and GXL was kind enough to allow me only 1 hour ( usual 3 hours). I was charged $250. There was a $100 truck/travel fee. I was told it was in the contract that I signed. It may have been listed in the contract but I felt scammed. The truck/travel fee should have been told to me, not buried in the contract. Movers are great but make sure you know the TOTAL price before signing the contract. read more

*** TLDR: Absolutely awful customer service from AJ, made MANY last minute changes to the move including changing from a 2man to 3man move the DAY of, were 4 hours behind, did not honor discount from Yelp, and tried to charge me for an hour of drive time even though that was never listed or brought up in our confirmation *** I want to preface this with the fact that the movers, themselves, were totally fine. However, my experience with GXL's moving supervisor/coordinator AJ was ABSOLUTELY AWFUL. I had initially requested a morning move--when confirming my appointment, the supervisor, AJ, asked if I could do Wednesday afternoon instead. I agreed because I wanted to be accommodating, as well. He initially told me around 3-3:30pm. I paid the $100 deposit to secure the move and was booked in for a 2 person move at $99/hr with a 3 hour minimum. The day of the move, I get a text from AJ stating that he's now going to be sending 3 guys and the rate will be $129/hr. As I had communicated with him, I didn't have a ton of stuff to take over to my new place--no beds, no couches, no table, etc.. Even with two people, this move would take 2 hours to complete because it was only 10 minutes from my current location and, again, not a ton to move. I'm slightly irritated at this point because this would have been better communicated to me prior to rather than the day of my move when I have no other options -- an extra $100 is not just spare change and, again, this move ended up taking a total of two hours. So, not only would I be paying for an extra hour of work, I would be paying $100 more than what I was initially told I'd be paying. Because I felt I had no other choice, I accepted this. I mentioned the Yelp discount and he said I'd get 10% off. At 3:38pm, AJ texts me saying that the movers were running behind and now the ETA Is 5-5:30pm but maybe sooner. At 5:28pm, AJ confirms the drivers are on their way but their ETA is now 7:17pm. Throughout this, there's been no acknowledgement of how this is kind of inconvenient in terms of my schedule. I understand wiggle room if a previous move goes late but this is literally 4 hours later than what I had been told. When the movers arrive, there are only TWO gentlemen and they proceed to take the majority of my items down. AJ finally arrives--no apology or acknowledgement of them running behind or anything--and then tries to take control of the situation when the two guys have already finished the move ON THEIR OWN. As we're about to head to the destination, I bring up that only two guys moved my things and even if they showed up now, I don't think I should pay for a third person. He shrugs it off and says, "Oh, yeah, I won't charge you for that." AJ then confirms that the price to be Venmo'd to me will be for three hours AND an hour of drive time. This was NEVER brought up in our confirmation nor was it listed in the emailed agreement. He insists that it was so I proceed to check my email and, what do you know, it's NOT stated. Again, no acknowledgement of this mistake or anything...he just says, "Oh, well it should have been there. But if it's not there, I guess we won't charge you for that." When they arrive, he sends me the Venmo payment for $230. Now, mind you, if there is tax...that should be $227. I'm not trying to nitpick but, honestly, at this point, I have such an awful taste in my mouth that it isn't about 3 dollars. AJ is just blatantly trying to squeeze as much money out of me as possible. *** I DID NOT RECEIVE THE 10% DISCOUNT THAT HE SAID I WOULD GET *** Overall, just a truly GARBAGE customer service experience. I work 2 jobs dealing with people from morning to night...I get that it can be annoying but, ya know what, appeasing the customer comes with the territory. At the VERY LEAST, you could have just said "Hey, sorry that this is taking a little longer than usual. We had a bigger move that's going later than expected." Make your customers feel like you actually value their business rather than looking at them like a walking money bag that you can just pull one over on and treating them like trash. read more

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This company is a joke, from the owner to the 2 kids that he brought with him to do the move. Bunch of unprofessional movers. Do yourself a favor and hire a real moving company. You're better off having a family member help you or even some guys outside of Home Depot will do a much better job than these clowns. They have equipment with them that they have no idea how to use. 3 guys stood around my refrigerator for more than 30 minutes trying to figure out how to undo a simple water hose. 1 of the guys said he needed a "special tool" to undo the hose. I ended up taking the Alan wrench from his hand and simply unscrewed the water hose. -No special tool needed. Then it took them over an hour measuring the fridge then measuring the door to see if it would fit. Only to have to drop the fridge down again to ultimately remove the doors. Over an hour wasted on just the refrigerator! Next these guys said my moms bed was "glued together" and there fore couldn't be taken apart. I came and simple popped off the rails with out a single tool needed and undid my moms bed myself! Clearly they have 0 experience taking any furniture apart. First red flag for me was when he got there he tried to get me to pay for 8 hours of service upfront. I've moved before with out a moving company and it took me no more than 8 hours. I thought since I was hiring a "professional moving company" this move shouldn't have taken more than 6 hours. These guys were moving super slow. 8 hours later still they haven't finished loading the truck. I'm in disbelief at this point . I called the owner to complain and he agreed to stop the clock. I wasn't going to pay for more than 8 hours. Not only did the move take them a total of 16 hours- Yes 16 hours. (They finished unloading at my new house at around 2:00am) - but they also damaged my furniture. They dropped my dresser and broke it. Then the next day I hooked up my 65" tv only to find out they had broken it. My refrigerator also had a couple of dents. We had to file a claim for the damages and received a settlement check that was less than just my tv cost. Over all not worth the headache dealing with these guys .. DO Yourself a favor and Hire a real moving company. read more

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In the middle of our moving storm, GXL was a true God send. I cannot thank them enough for their professionalism, care for our items and their genuine kindness. We had to move our 5 bedroom house in the crazy rain and in a time crunch and AJ and his team were serious miracle workers. In a time where stress was at an all time high, they provided comfort and reassurance and even some good laughs. I highly recommend GXL for your next move. read more

I called GXL at the last minute and was very impressed how prompt and fast they were. They did an amazing job and took care of all of my furniture and was very careful with all my belongings. The customer service that AJ gave was amazing and I would highly recommend there services! Warm Wishes, Dawn W. read more

Unfortunately they did not complete the job. I booked them a week in advance and Was given an arrival window of 1-3p. but on the day of, they were really behind and was given a possible time of after 5pm they might show up. They did not communicate with me properly. At 1:30 was called to let me know they were behind and they would call me back in an hour to give me a better arrival time. Never got a call. I had to call them at 3:30 to get an update. Their prices are reasonable but I do not recommend them if you need to get things done within a certain amount of time. I would Have understood if I was a last minute add on but I specifically said I had pets and kids in school that day and needed to get moved while they were not home. An after 5pm time doesn't work if I can't be home because I have to pick up my kids and pets to bring them back. read more

GXL Moving Services - An confirmed time a day that they we not able to complete - Movers Near Me

We contracted them to help with a very large move. The crew that was sent were very hospitable, with great communication skills, good attitudes, and strong backs! The move took the estimated amount of time. Well no move is ever perfect, the one issue that we had was rectified promptly and to our satisfaction. I would highly recommend them to anybody making a local move like we did. read more

GXL Moving Services is the way to go if you're moving! AJ and his entire team are extremely professional and easy to work with. Every single one of my movers were conscientious and hard-working. When an issue arose during my move, AJ was immediately on top of it and committed to finding a fair solution. If you're looking for licensed and bonded movers worth your money, GXL Moving Services is absolutely the way to go. read more

DO NOT USE!! AJ/GXL Moving Services ripped me off. I've had the same furniture for 20+ years and have paid moving companies for my moves. I've never paid more than $600. My last move 4 years ago was $495 and was a further move. This time around I left my couch for someone else to pick up, so they didn't even have to pack it. AJ charged me $2100 for this move!!! He didn't even get approval before he charged me! I thought it was sketchy that he wanted my credit card info sent in an email. I didn't want to do that so I called him and gave him the info. I've never had to do this before. He said he would charge $159 to my card up front but said he will deduct that from the payment. When I looked on my credit card statement after my move he had charged me $159 and instead of crediting that amount back, he charged it again! He also charged $1749 which I did NOT approve. I called and text him to talk about his and he did not answer back. DO NOT USE THIS SERVICE! read more

GXL Moving Services - Charges to my credit card - Movers Near Me

I just had a fabulous move! Aj as very timely and very thorough with making sure that my move was completed during a holiday weekend. GXL is highly recommended and I will use them again in the near future! Best Wishes, Kandace B. read more

GXL were simply amazing. They were wrap and protective all my furniture before puting it onto the truck. I would for sure recommend them to everyone who is looking for a moving company that cares. There customer service was Awsome. Thanks again GXL! Best Regards, Kathy V. read more

Excellent customer service, help my clients move cross country.. I excellent customer service, arrive on time, update clients on their status throughout their move.. A reference worth having.. read more

MOVERS BEWARE!! This company will damage all your furniture and floors, and charge you thousands of dollars for it. I took a chance on them because the owner was persistent and they had a few good reviews. I now suspect those reviews were from friends and family. I normally don't like to write negative reviews because I am a strong supporter of small businesses. I gave this company every opportunity to make things right but they do not operate with integrity and take responsibility for their actions. My chief complaints are below: Damages- in the thousands of dollars. I was moving into a newly remodeled home. -They scratched up my newly refurbished hardwood floors in multiple locations. Deep big scratches. These floors cost me thousands of dollars to refurbish. Cost to repair damages is still unknown. -They scratched up my newly refurbished kitchen pantry door. Cost is $1K to fix. -They broke my living room window. -They tore up the cloth on my $1,000 couch. -There was a deep scratch right in the center of my bedroom dresser which was never there. -There were scratches on almost every piece of furniture I own that were not there prior to the move. Whole pieces of furniture fell off. Fraudulent billing practices: They charge by the hour. A move that would have been completed by professional movers in 6-8 hours was done 14 hours later. My team of 3 movers consisted of two 16-19 year old kids and someone's grandpa who has a day job somewhere else and was just helping the owner out. I've worked with professional movers in the past who uninstalled my bedroom furniture in 5 minutes. This company took hours to do the same thing. No power tools were used by this company. It was all slow and manual. Installation of my furniture by professional movers took a few minutes. This company took hours and installed the furniture incorrectly. They installed my baby's crib backwards. They had no plan. Even though I told them exactly what stairway and elevator to use at my condo complex, they wandered the hallways at my condo complex for hours carrying heavy furniture from one side of my hallways to the other. At each incorrect stairway, they spent about 20 minutes discussing how they would take the furniture down those winding stairways. I caught them doing this twice. My neighbor caught them a few times and later asked me what was up with the world's slowest movers in the world. They lost my couch legs for a day. My couch is worth $1,300. They couldn't get my couch in the room. I later had to pay extra to have professional movers get this couch in the room. It was hard to find movers because they generally have a 3 hour minimum. Luckily I found an app called lugg for this. Their response was that moving was stressful and that I was packing while they were moving us out. I was packing a few boxes that were meant to go in a UHaul I rented specifically for these boxes. They were not waiting for us to finish packing. Please save yourself the headache and go with a more reputable company. I now have to take them to small claims court and file multiple complaints. Edit: Again, you are not taking any responsibility AND you lie! No settlement was offered. I saw your workers scratch my newly refurbished hardwood floors. We had new windows put in. My husband saw them scuff my newly painted cabinet when they moved my refrigerator in. We are not inflating the damages your crew caused. They were moving things into a newly remodeled home. They lost my couch legs for a day, they were slow, and I had to pay lugg to move in the couch your crew could not move in. You fail to reimburse us for the time your crew wasted wandering my condo hallways. Hours were lost by their incompetence. My only regret is that my husband paid you to get you out of our house. I would not have paid you that second half until damages were assessed. I'm filing claims and gathering invoices for all the damages. A full refund would not have covered all damages and added stress. I was willing to take a loss if you were but you were unwilling to meet us in the middle. 2nd edit: not replying to my email and text message is not being open to communication in my book. read more

AVOID THIS BUSINESS!!!!!!!! Needed movers last minute and I was so happy they were able to help out but now I wish they didn't. I was told there would be 3 movers but only 1 (a Hispanic tall guy) did the entire job. The other I assumed only drove and the other black guy just kept complaining about how tired he was and how much stuff I had (I barely filled up my studio apartment). He got off the truck hollering and then had the audacity to ask my 15 year old brother for a beer. My step ladder and a brand new pair of ray ban sunglasses went missing. They broke my vanity mirror, the leg of my sofa and the ceiling light from my apartment. I went back to my apartment to check out how it was left and they left their own trash and some of my items were still there that I ended up having to take myself. I messaged the supervisor about my missing item and broken ceiling light. He said he'd get back to me the next day. I texted him the next day and never got a response. If you want to pay $700 for someone to break or steal your things, then by all means hire these guys. Moving out is stressful as it is and these guys just added even more to it. Believe the reviews. (Except the one that supervisor wrote for himself)...I really wish I did... literally cried in my empty apartment after seeing that broken ceiling light and my money going down the drain... I put nothing but good faith in these guys and this is what I got... :( UPDATE: owner didn't respond because he blocked me right after he said he'd get back to me NEWEST UPDATE: company would only fix their mistakes in exchange for me to remove this review. Lol! No. Im keeping this post to warn all of you reading this. He's sketchy and he knows it. he was even worried I was "recording" him. Just Run from this business... I'm done from this nightmare. read more

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I reached out for a quote to get movers to help unload my truck at the very last minute. They were quick to respond and offered a great price. If my new neighbors didn't offer to help, I would definitely have scheduled. read more

Very responsive and maintained great communication from inquiry to completion of move. Movers arrived ahead of schedule and were incredibly patient throughout. We had some major delays on our end of things and they remained helpful and understanding. I'd gladly recommend their services! read more

Love these guys... all of them. They came to move two items from storage, one did not fit up my stairs when they arrived at my home some 25 miles away, they tried five different ways, in the heat. Had to return the items to storage, no problems, no complaints, just great hard working guys with a positive attitude. Will hire them again. read more

Great, Fast, Efficient, and Reliable Service! Would definitely use again! They had no problem moving me from California to Las Vegas. I highly recommend! read more

I recently used GXL Movers to get me into my new house. AJ was very responsive and a pleasure to work with. His staff was friendly and professional and I'd highly recommend them for your next move, big or small. read more

My Dad hired GXL to move to his new apartment, they showed up on time and were very accommodating and professional. All 3 guys were incredibly friendly and we truly felt that his things were safe with them. When I move soon I will definitely hire them. read more

We took a chance to go with GXL for our cross-town move and I'm very glad we did! The crew was great, very professional and it was an enjoyable experience. All of our items were well wrapped and left undamaged. LeBlanc went above and beyond and took a look a few days before, brought us some wardrobe boxes, and suggested we add another set of hands after seeing our insane amount of stuff. It did take longer than expected, but that was 99% because we had waaay too much stuff for a 2 bedroom apartment. And the other 1% because we couldn't get the truck closer to our old place! All-in-all, good outfit! read more

I was in need of movers for my great-mother-in-law to move from the AV to Los Angeles. I requested services for the next day and AJ's company responded quickly with his company's services. Requested a down payment and was lis via Venmo. The remainder was paid cash in the LA location. Services rendered were great, professional, and done quickly. The movers also happened to speak Spanish which allowed my great-mother-in-law to better communicate with her. All in all, a great owner, workers, and experience. read more

I had an excellent experience with GXL Movers. I needed to move a few pieces of furniture locally, as well as a larger quantity of fragile items to the Bay Area. Frantwan was easy to work with and immediately responsive to phone calls and texts. The movers arrived on time and were careful with the items they moved. They were respecful of my requests, and clearly knew what they were doing with some of the trickier items. I would definitely use them again. read more

They got back to me in a reasonable time great customer service .Aj was very nice gave me quotes that are reasonable

Amazing is an understatement!! 5 stars is not enough! My original movers canceled two hours AFTER they were scheduled to be there. I was supposed to be out the day before and kept getting rescheduled so i knew the next tenant of the house would be moving in as i was moving out! Crazy!! I called at 6:15 am and talked to AJ, we did a virtual inventory of what needed to be moved and Aj and his crew were there within a few hours. They worked fast and they were masters of tetris loading up the truck!! Mid way through the 150 mile drive I found out the house wasn't ready just yet, had to find a storage unit asap! Everyone stayed in touch through all the changes and made the most stressful situation so much easier! It was 100+ degrees and the guys didn't skip a beat! Everything was handled with care! Professional! Reliable! I can't thank y'all enough for coming to the rescue! I got nothing but love for all you guys!! read more

Thank you guys, excellent work, me and my wife are thankful and appreciate the last minute accommodations. Very reliable friendly and you worked fast. Thanks again!!!!! read more

I needed to move someone from an apartment into a bedroom with short notice. The gentlemen from GXL were prompt, and packed things with care. They eased the burden of moving. I would hire them again. Thank you for your work. read more

Leblanc was very courteous, helpful and professional. He went the extra mile to help my disabled client get moved. Great, personal service I'm recommending to ALL of my friends! read more

GXL did an excellent job with my move. AJ and his staff arrived on time and were very personable. They took the time to handle my furniture with care while loading and unloading the moving truck. Great service at a reasonable price! read more