Update: After this review was posted, the company offered us an additional $100 if we would confirm the matter was 'resolved.' We declined. We would rather leave it up as an honest assessment and warning to others in the vulnerable position of moving.
Original post:
Absolutely do not hire this company.
We hired them for a full pack-and-move for a move that was only about 0.3 miles away, and it still took nearly 11 hours. They also showed up two hours late. The entire day was chaotic, disorganized, and incredibly stressful.
From the beginning, the crew seemed overwhelmed and inexperienced. They kept banging our furniture into things. Midway through the move, the crew lead left due to an emergency, communication fell apart completely, and the rest of the team seemed to have no idea how to manage the job.
Anyone who has been through a move knows how hard it is to pull the plug once a moving company is already on-site: you've paid a deposit, your lease or move-out deadline is looming, and your entire day depends on them. In retrospect, I wish I had sent them home.
The first major red flag was when they refused to move our piano unless we paid more money, even though we had already disclosed the piano to the company in advance. Last-minute upcharges continued from there.
Although we paid (significant) additional money for packing services, the crew complained the entire time about having to pack. They failed to label boxes even after being explicitly told to do so, packed liquids upside down and without caps, ruined items by letting those liquids leak all over other belongings, and packed plants upside down in boxes (???).
At the new house, they left furniture disassembled and scattered throughout the house. (They created an unsafe situation in our children's room with unsecured bookcases and a bed left in pieces. We ended up having to sleep on the floor until we could pay someone else to reassemble the bed and make the room safe.)
They also broke multiple pieces of furniture, including our dining table, our new sofa, and three bookcases, along with smaller household items. They left items behind at our original house and left a huge amount of packing debris and trash for us to deal with afterward, even though it was their own material. It cost us about $150 to have that hauled away.
The most upsetting part was at the end of the move. They would not unload our belongings from the truck until we signed paperwork late at night, before we had any chance to inspect the condition of our furniture, saying that everything was fine. By that point it was around 9 PM, my kids were screaming, and after an exhausting day I felt like I had no choice but to sign whatever they put in front of me just to get our belongings off the truck.
After that, their services were even worse. As they moved our stuff in, they banged into doorways, walls, etc., and continued complaining about the house, the furniture, and the scope of the work (even though this was a move of a 1,700-square-foot house only six blocks away! For comparison, we previously moved out of a 3,000-square-foot house, over 15 miles, with two stops, and that entire move took about 10 hours total).
In the end, we paid over $3,000 for a move of six blocks -- way more than what they quoted us on the phone -- and were left with damaged furniture, missing parts, extra costs, and a huge amount of stress. The company eventually paid a small claim of $249, but only because their contract limits compensation to 60 cents per pound of damaged furniture. That's a lot of pounds of damaged furniture! And the reparations did not come close to covering the actual damage and disruption. Our losses added up to well over $5,000.
Based on our experience, I would strongly recommend hiring someone else. This was by far the worst moving experience we have ever had. read more