Move Details:
Distance -- 10 miles
2 bd apartment to 2 bd townhouse
TLDR: Movers got everything from A to B, but took their time to extend number of hours worked and left numerous damages in my new home and some belongings.
It took me a few days to write this review, as I am a busy parent of a small child who is dealing with all the things most people are experiencing nowadays. I wanted to be fair and make sure I checked all of my belongings, home condition, and assessed my overall impression of my experience with All In Moving Services before writing this thorough review.
The initial consultation phone call and day-of correspondence was very professional and made me feel at ease. The three movers I had (Junior, Chino, and Mariachi) were all wearing masks in the beginning and went straight to work within 5 minutes of meeting them which I was very pleased with.
Prior to the moving day, I had 90% of my belongings packed in boxes which were stacked and ready to dolly out -- easy peasy. The other 10% were large items (fridge, TV, dressers). I did my best on my end to ensure a smooth and efficient move to minimize the number of hours I would be charged for the service.
30 minutes into the service, I walked out to the street just to see how much space the moving truck had and to check out the loading process (I was the only set of eyes, as my wife and child were at our new home). One of the workers was already taking a break in the park while the other two were chatting and joking around inside the truck. They quickly went back to work after one of them noticed me.
The loading time took 3 hours, which was way longer than I had anticipated considering the fact that nothing had to be disassembled and there were very few stairs to maneuver through. Some of that excess time was due to a lack of professional strategy as to how things should be wrapped and loaded. For example, I was disassembling a bed frame but one of the workers told me it would be easier to leave it as is. I explained to him that it will be easier to move into the new home, but he resisted. Eventually the lead worker took a look and agreed with me that disassembling would be best; this ate up a lot of extra time.
Speaking of which, I personally volunteered to help out with moving several of the furniture and boxes into and out of the truck because I found the service to be very slow. Since the workers get paid by the hour, they have no incentive to complete their job efficiently. They let me help them without reserve, which probably meant they moved even slower to neutralize my efforts.
By the way, the distance between my old home and new home is 10 miles yet it took the moving truck just over 1 hour to arrive (it was early afternoon, not rush hour). I called about 45 minutes into the transit and asked if they were close -- the worker said they were 10-12 minutes away. I waited outside the entire time because I needed to show them where to park the truck, but they arrived about 20 minutes after the expected time.
I know they stopped by somewhere and took a break because their seating arrangement was different from when they got into the truck at my old home. I'm all for workers taking breaks, especially because it is a physically demanding service, but I don't think customers should have to pay for an indefinite length of break time because every minute counts.
At my new home, the move started off slow even though now they had 2 sets of eyes helping to guide them. There were many visible/structural damages done to our walls, floors, and even one cabinet door handle. I noticed these damages after the workers had already left -- it would have been nice to be informed of the obvious damages that they were aware of themselves, but instead they chose to be hush about it which is not an honest move on their part.
When the clock was nearing the end of the hour, I heard the lead worker announce to the other workers that they would be wrapping up soon. I noticed right away the speed and effort levels shifted dramatically, as the workers moved a lot quicker but still were not careful about how my belongings were placed in my home.
All in all the entire move took 6 hours when I reasonably felt like it should have taken 3-4 hours. I couldn't afford to pay for more than 6 hours, so I asked them to just drop off all the boxes in my garage since I know they would have taken their sweet time carrying boxes up the stairs.
I understand this was a super long review! but I hope that it provides helpful insight into your decision whether or not to hire this company. My experience was not satisfactory, but I truly believe the moving service relies 100% on the people you happen to get on your moving day.
I hope you get lucky with honest and hard-working movers, good luck with your move! read more