I thought long and hard before posting this because our work was done some time ago. I decided to do it after living with and cringing over their work for several years.
I do not recommend this company.
1) installation tile work has not held up to normal wear and tear over time
2) overall workmanship was not "finish" level---many rough or uneven "join" areas to surrounding structures, "bullnosed" edges (paid extra for) were uneven and left rough around sink, tile surfaces not leveled, and they left me with two unsafe sharp areas (especially for small children and pets) that I had to have them come back and correct after many calls to and fro
3) the workmen were obviously juggling more than one job (not on time, taking excessive phone calls, other workers stopping by and causing interruptions, changing staff or leaving site)---I never knew the names of several of these folks because they came and went so often. Safety wise that is simply not acceptable to not know who is on your property
4) the site supervisor was not interested in listening and in fact tried to cut me off and speak over me when I called him and made him come out to meet with me about #2 and #3 (too many regular complaints and "over it?")
5) did not finish the job in a reasonably timely manner
6) wasteful of my products--even after ordering the standard % tile overage THEY calculated we needed, we had to order and pick up more near the end of the job, and were still left with zero product for making repairs as needed
7) One good experience: my credit card (used for the deposit earlier) was charged before any figures were authorized or finalized. I notified the store manager and to his credit he confessed he'd done it, he reversed the charges immediately, and he made a small financial adjustment on the final bill for the inconvenience this had caused
This company was recommended to me by three people so even doing your homework doesn't always pay. Living with the regrets in my kitchen every day read more