Only if you want to experience the Worst customer ever then go to this salon! Susan is the rudest person I've ever come across. They will get mad at you if they are running late and will lie on your face and make you reschedule. And then make your haircut a hell and misbehave when it's their fault. read more

They are always very professional and courteous. Always satisfied with their work. Salon is very welcoming and clean.

Chase is really sweet and he is really good with highlights. He will give realistic advice and gives a lot of styling tips!! I highly recommend Chase!! The owners are also really sweet and kind. I had a great experience with them. read more

LOVE THEM!! My mom, sister and I have been going to them for a few years now and they're great. We've gone for balayages, hair cutting, root touch ups, and more and they've always left us with smiles. This business is owned by Susan and Sam, a lovely couple, who always remember me when I walk in. I couldn't recommend them enough!! They do get a bit busy, looks like Susan's the only one that does the services so it might take a while to get a hold of them on the phone. I still recommend calling and booking an appointment because they usually turn away walk-ins. read more

Susan, who cut my wife's hair, began by telling her she shouldn't have come. Rather, my wife should have gone and found Amanda, a woman who used to work there, and whom my wife had enjoyed working with before. Susan cut my wife's hair aggressively, pulling hard on her hair while scolding her about entitlement throughout, such as when my wife made an adjustment on the way Susan made the part. At one point Susan abruptly stopped the haircut and said "the artist in me can't continue - the vibe is off." My wife begged her to continue rather than leave half her hair shorter than the rest. She asked my wife's age, and then scoffed that this "is typical of millennials." I called the establishment and said I wanted to talk it through with the manager rather than write a review. He replied that "you can write whatever you want," before abruptly hanging up. They haven't picked up any further calls, yesterday or today. A haircut is supposed to make you feel good about yourself. My wife felt humiliated and insulted, and was in tears when she unbelievably had to beg Susan to continue the haircut halfway. I've never heard of a business with this kind of disdain for their customers, indifference to feedback, and arrogance. We won't ever be back, but I wish I had been there to help my wife exit the situation. I hope this helps others. read more

Susan and Sam are the best. I can get a cut and color for reasonable price, it's such a friendly and relaxed place. They really provide amazing service and great hair cut. read more

After leaving several messages and/or the voicemail box being "full and not accepting messages," I finally tried texting to make an appointmen, and finally received a call from Sam. He is the husband of Susan, the hairdresser, and was very curt with me when I told him how many times I tried to reach them to make an appointment. After much discussion with Susan and showing her an actual color picture of the color and highlights I wanted, she brought over a large book with color swatches and told ME to pick! I'm NOT the hairdresser! I know what I want and showed her the color in the picture, so SHE should know what color would achieve that look. After 3 hours and almost $200+, I emerged with very, very dark brown hair with lines of what looks like grey about every 3"! I think I was in shock! When I got home, I texted and said it's not even close to the warm brown with blond highlights that I showed Susan, and would they PLEASE fix it!?!. Sam called me and after a 5 minute tirade blaming me, I asked if they would fix it and he said "No!". I said, "you're kidding me?" He said "No, I not kidding you!" I hung up the phone. This guy is like a bouncer at a night club. You can never talk directly to Susan, the actual hairdresser! Now I have to go find someone who can fix their mess! For another $200+ no doubt. My advice: STAY AWAY!!!!!!! read more

Pro Image Salon - Does this look like a warm brown with blonde highlights to anybody??? - Hair Salons Near Me - Irving, Texas

Just got a cut and color that I'm totally in love with. Thanks to Amanda. She was fantastic! I didn't have to wait. They got me right in. They were very nice. It's a husband and wife running it. I was very happy. read more

Pro Image Salon - Hair Salons Near Me - Irving, Texas

Yesterday I went to get my extensions taken out at Ulta and they said they couldn't take out my extensions so I went to pro image salon and don't get me wrong yes they were nice but had no idea what they were doing. The man at the front Sam came over with a wrench to help take my extensions out. The lady was very kind and knew what she was doing but Sam pulled and ripped my hair out. I saw him trying to pull down my extension and a piece of my hair was stuck in the bead and he decided just to rip it out..... I did not notice any of the bald spots until this morning when I came to work at the salon I work at in southlake and my coworkers said Grace.... you have all these bald spots. I paid 75 dollars to be in pain and bald. I called Sam back a couple minutes ago explaining what happened and he got very angry and when I asked for a refund he said I will not give you a refund you can dispute it with your bank but I'm not giving it back to you. This man Sam knows he's in the wrong because of how defensive he was. Here's a picture of my hair now. WORST SALON EVER!!!!!!!!! read more

Pro Image Salon - Hair Salons Near Me - Irving, Texas

I've come here a number of times and the haircut has always been decent hardly worth the cost but close to my house. This time however they gave me their junior stylist and she destroyed my hair. I look like a German lesbian so avoid this place if you can. read more

I thought I would try some place new for a haircut to save time and money. This was a very bad idea. My barber cut my hair way way too short after I only requested that it be off my ears. Then, she kept trying to justify herself after the haircut was over rather than apologizing for taking way too much off. During the cut, she was socializing with the other hair dressers rather than paying attention to what she was doing. So, the trimmer may have just gotten away from her. I have never had my hair this short and am not happy about it. Never again. I'm going back to Floyd's. Don't risk it. read more

Nice haircut by Claudia. The wait time was less, started immediately on my scheduled appointment time. Overall good. Normal charges. read more

Pro Image Salon - Nice haircut by Claudia - Hair Salons Near Me - Irving, Texas

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I went in for a trim, to keep the style layers that I had and walked out with a completely different shape and style of hair cut. My hair was styled before I left, but I am unable to mimic what the stylist did. So I couldn't tell right away the changes that were made. I have styled it the ways that I normally would and the shortest layers make a shelf over my shoulders and give the illusion of having 2 different hair cuts. They aren't blended into eachother. My stylist was a joy to chat with and I honestly felt welcomed when I walked in. I am just upset that I will have to pay for Another haircut and get more length taken off to fix this hairstyle. read more

Make sure you get the price confirmed up front. A process I previously paid 160 for cost me 200 yesterday. Tried to tell me an all over color was 100! Also, before they teased my hair before they put it in the foil... to say the least.... it was solid knots that needed to be combed out. She was cutting someone else's hair while I was in the dryer with the foil and to no surprise... my ends were frayed. read more

Sam and Susan were super friendly. This was my first time there but they treated me like I've been going there for years. Susan did a fantastic job on my cut! I love it and will definitely go back. read more

My girlfriend went in to get a haircut because she needed to remove the dead ends. The girl ended up cutting off about 6 inches instead of 3. My girlfriend left with a long bob. Definitely won't be returning but everyone was nice, just make sure you're RIDICULOUSLY clear in what you want. read more

When my hairdresser retired, I was a bit scared to try someone new, two weeks before our son's wedding. I found this salon on Hackberry Nextdoor and it was highly recommended. I couldn't be happier! Susan did an absolutely fabulous job with my cut, color, highlights and style! Both she and Sam were a joy to get to know and I will be back for sure! 11/14/16 Just returned for another great color, cut and highlights from Susan! The other fantastic thing about this salon is there now have a fantastic manicurist, Lena, who did a great job! 1/30/18 Returned for another great cut, root touch up and highlights by Susan. If you want consistently great service, come here. Every 5-6 weeks, they are on my calendar. Thanks for always making me feel like a million bucks! read more

I just moved in from Mumbai and was looking for decent hair salon in this area to cater all my hair needs ...one of my friend referred me to Pro Image ...and what I experienced I was left speechless...the experience the way I was attended was phenomenal just like some big chains of JCB. I went for Hair color with Susan ..she is absolutely fabulous in her work be it the hair cut or be it hair color...she has more than 30 years of experience and completely understand the Asian skin tone and advices accordingly... mine was Virgin black hair and you can see the picture how beautiful is the hair cut and natural subtle color she gave me ... However my husband wanted more highlights and since I was going for vacation the owner of Salon Sam accommodated me after two weeks and arranged for more lighted highlights credit to Susan ofcourse for brilliant work . I am happy satisfied and smiling loyal client to them and will suggest you all to consider this before you go anywhere. read more

Pro Image Salon - Hair Salons Near Me - Irving, Texas

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I love this place. They can usually squeeze us in when we need last minute appointments, too. We have had men and women, adult and teen haircuts and coloring, which were all very professional and nice looking. Friendly owner and nice assortment of products to take with you. read more

Please be aware I use to go there when Mary Ellen use to work there and absolutely loved her. I call about a month ago and there pretending that Mary Ellen hasn't been "showing up" to work and it turned out she doesn't even work there anymore!! Absolutely ridiculous!! I was searching for other hair salons when I surprisingly stumble on to Hightower Salon and found Mary Ellen's contact information ! If you are trying to find quality and someone who knows hair contact Mary Ellen at 315-539-8850. You can find her on yelp under "Hightower Salon" in Irving! All my pictures of my hair color and style have been done by her! read more

Basically it is Super Cut hairstylists in a salon that are over charging! They do not listen to what you want. I went in for consultation about what I wanted.... the owner said they could do it. He calls me back to ask if I could send a picture of what I wanted and I did. He calls me back and said he had the perfect person to do it. I go in and we discuss the picture again,. He has to tell the hairstylist what colors to use and she has to coached on how to do the highlights. I realized after some color was on that she was being coached otherwise I would have left then and there! My hair came out brown with some blonde highlights and definitely not like my picture! Another hairstylist said it wasn't golden like my picture, so even she agreed it wasn't my picture! The owner basically told her to be quiet when she said that. They gave all kinds of excuses but it was not close to my picture! Don't go here! read more

Pro Image Salon - Color I wanted - Hair Salons Near Me - Irving, Texas

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I recommend this salon and have been a customer since they first opened. The staff is very friendly and they go out of there way to make you feel comfortable. I'm not one to leave comments but today after getting a hair cut I felt it was time to let my neighbors know how great Sam and his staff are. They work together as a team to ensure your taken care of. I have always received top quality service. Please give them a try. You will not be disappointed. read more

Great salon in the area for a variety of services - cut, style, color, perm, etc! I personally came here to get my hair styled (curled) for a wedding and couldn't have been more satisfied! Susan did a great job and made sure that my hair looked full / voluminous with loose curls that stayed the entire night! And on the plus side, this is probably one of the cleanest and well managed salons that I've been to! Definitely a must try hair salon in Dallas! read more

The stylists that work here are very sweet and professional. They show to love what they do and they do it with care. They work hard and are willing to stay past their time in order to make sure the customer walks out looking their best. The only reason, I'm giving this 4 out of 5 stars is due to the Manager that works there. He is the Asian guy that is mentioned multiple times in reviews below this one. I just found out today that he didn't give the stylist, that took care of my hair last time I went, her complete tip that I requested him to give to her. I brought it to his attention today and his excuse is that he has to take 30% out of a tip that is more than $20 due to he needs to reported to the IRS come tax season. He has been taking money from tips that belong to his stylists, which really isn't fair. I hope someday he gets reported to wage and hour and that he pays the stylists that work for him all that he owes them. read more

Unless you're a regular customer you won't get the red carpet treatment. My friend suggested this place and a specific hairstylist, so I made an appointment. When I arrived he was running 15-20 min behind which makes me believe he took another client. I was pushed to try another stylist and I am not happy with the results. I won't be back. read more

I give this Salon one star because of the owners. They steel the stylists tips and commissions as well as overcharge the customers. My stylist quoted me $100 for color before I came in. When I checked out, the owner attempted to charge me $140. I was told this is routine. They play favorites as far as assigning new customers to stylists as well. DO NOT TRUST THE OWNERS! There has been mass exodus of stylists as a result over the last few months. If I could give a rating on stylists alone, I would give 5 stars. I only go there for Haley; however, I bring cash for her tip as I know it will be stolen if I don't. read more

5 stars all around! Love this place and the service! And Susan and Sam are the BEST!! HI've been a client for a year (when I moved back to Dallas) but Susan has been the hairstylist for my extended family for 25+ years. Super nice, professional, very experienced, on trend, very clean salon and sell great products too. Highly recommend this salon. read more

Mary Ellen is absolutely great at styling, coloring and gives the best recommendations in keeping your hair happy and healthy. I moved to Texas 8 months ago from New York and I'm super pick so the hardest thing for me to find was someone I trusted with my color and hair ( my previous stylist was my stylist for over 10 years) but when I finally tried Pro Image and had Mary Ellen color, cut and blow dry my hair I was absolutely in love with how she managed my thick frizzy hair and stubborn roots. She truly listens to what you are looking for, answers all your questions and helps with recommendations. Now I'm planning on going back in a couple of weeks to get the Brazilian blowout treatment and I'm super excited. read more

I started going to see Sue and Sam about 15 years ago when i was working near by. Just a close place to get my hair cut. Ive been going back since because they treat me well and Sue always does a good job on my hair. I can get my mostly bald head cut elsewhere for less, but I go to Sue because she knows what I like and i don't have to explain it to her. The negative reviews below are amusing, one referred to the employees as a barber, you dont go to a "salon" to see a "barber" - Go to sportclips for a barber. The other review with racist comments was equally inappropriate. read more

Great! I was looking for new salon and was very happy . Toy did a great job! Also they sell the entire home olaplex treatment so I'm thrilled and don't have to buy it online anymore . read more

I have been a regular here since a year now and I always get my haircut done from Jade Li . She is really awesome and have always given me a haircut as per my expectations . She is kind and very sweet . I recommend Pro image and you should definitely give it a try once. I have also heard about Jake and he is good too . Me and my wife both are regular here . Ask for JP when you are here . He is the best read more

Please do not go here if you have naturally red hair. You will come out with purple red hair that won't wash ou for anything!

I'm so glad I made an appointment here. I went in about two weeks ago and met with Sam and Susan. I had overgrown highlights and due to the pandemic I definitely wanted to avoid keeping up with higher maintenance hair colors. Therefore, I desperately needed and wanted a layered cut and wanted to have my hair dyed darker. I had found a photo on Yelp from a couple of years ago from Pro Image Salon. I was thrilled to find out that Susan was actually the one that had cut and colored that lady's hair. I knew my hair wouldn't look exactly the same, but at least I had a generally idea of what I wanted my hair to look like. I was so surprised to see how much hair Susan cut, yet the overall length wasn't altered too much. All in all, I love my darker hair color and layered cut. I've gotten so many compliments from others. I know where to return once my slightly darker roots and grays start showing again. Thank you, Susan! read more

I've been coming here for years and I have never left unhappy. Lately I've been getting my hair cut by JP and he's honest w what my hair can do, what colors would and would not work, and how to style it best. I also like how they take walk-ins since I'm more of a spur of the moment haircut girl. read more

Came here because my friend recommended the place. I'm so pleased. I had super long waist length hair and decided to take a leap of faith and go super short! They did an incredible job styling and I'm ecstatic with the result!! If you ever go, request J P, he did my hair and it turned out amazing. read more

Pro Image Salon - Before the haircut - Hair Salons Near Me - Irving, Texas

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I can't begin to explain how incredible this salon is!!!! Susan and Sam are beyond amazing, welcoming, and accomodating!!! Susan always makes sure she cuts and styles your hair to perfection and if there are ever any issues, she will always let you come back to fix it! Kajab(I think that's her name) has done my Brazilian Blowout twice now and she has done incredible work both times!!! I am obsessed and don't ever want to be without it, my hair is soooo soft and shiny! She takes her time to make sure it's done correctly and I am so thankful to have her do them! I love this place!!! read more

Have been coming to this salon since over 4 years. My stylist is AWESOME. However, Sam, and his wife are unethical in pricing. THey will give you a different price for every visit. I had a braziian blowout done in 2014 and was charged $200. For the SAME service a year later, I was then charged $100 more! - $300!! (WHO CHARGES $300 for a brazilian blowout??) And this time it didn't include a haircut & shampoo. So a $100 upcharge, for lesser services. Because I know his shady pricing tactics, I made him give me a price via phone and was told $200. Of course, story changed when it was time to pay.When I argued that he was being unfair and unethical, he fought it. I even have bank statements to prove the pricing that I've held onto as proof. He doesn't care. Also - found out that he wasnt giving my stylist the full tip I was leaving. TIP: When it's time to tip your stylist, GET THE CASH and hand deliver. My poor stylist! My advice - dont go here. But if you have to, get YOUR COST IN WRITING PRIOR TO SERVICE. Sytlists are awesome but I will NEVER go back. Very unethical practices here. Sadly, I will miss my stylist because of this shady pricing practice. But hey, who cares about customers? read more

Got my hair shampooed and trimmed by Chase. I know it's only a trim with long layers which is pretty simple but he did a wonderful job. We also had great conversation! I really enjoyed my experience. read more

I got my hair cut by Money today...LOVE IT!!! I moved here from Houston and had not found anyone I liked. She did an awesome job on my cut and did exactly what I asked for! read more

A customer should be able to explain amd expect a certain style. Staff are rude and dont like to be told the truth or that their "opinion" or style is wrong. Customer is always right amd when it comes to hair, the customer knows their thick, thin and coarse areas. Listen to them! read more