I have a 2001 Lexus and this winter while driving on 97 a rock cracked my front windshield. I tried…read moreto contact chip and the phone went to voicemail and told me the voice mailbox was full. I sent a message through yelp and got a response the next day that it would be $350. He then said that before proceeding he would have to inspect the vehicle because it was over 20 years old and asked for my address, so I gave it to him. Four days later he tells me he can't do it because it wasn't a running vehicle. Funny enough I was driving the vehicle back from the store when I got the text. It has been 5 days of run around and poor communication and now I am back to square one to find someone to replace my cracked window. Chips mobile Glass Repair was a giant waste of my time. REPLY to his response: I contacted you about a 2001 Lexus. I gave you my phone number! My most charitable guess is that you came to my house when I wasn't home, without contacting me first, and saw a 1982 Toyota Land Cruiser project sitting by my shop and somehow could not tell the difference between the two cars and still wouldn't call or ask any questions. If you answered your phone or called anyone back this could have been sorted out in 2 minutes! This has been a ridiculously frustrating experience and very unprofessional behavior. I called him to sort it out and he cussed and yelled at me and wouldn't listen to a thing I said. This was shockingly horrible behavior.

There are some fantastic auto glass businesses in Bend but this is very convenient if you want…read moresomeone for chip repair to show up on time, do a solid job and do the repair in your driveway. Nice gentleman too...

They give you the option to mobile install, or bring it to their shop. To avoid any weather…read morecancellation, I took it to the shop. Was done in amazingly quick time. couldn't be happier!

Value $70 for a small chip fill done at the store location. Seems high for a job that took less…read morethan 10 minutes.

Friendly customer service, and spent the time while fixing our windshield to explain to us what he…read more(Tod) was doing and why. Did an awesome job on repairing the rock chip on a brand new windshield and you can barely see where the chip was located. I would highly recommend their services. Thank you!!

From the owner: Professional service available for all automotive glass and repairs needed.We offer a wide range of…read moreauto glass services including windshield replacement, chip repair, and window tinting. Our technicians use only the highest quality materials and the latest technology to ensure your vehicle is in good hands.

Fast and easy drop off and pick up. Their price was almost $100 less than others…read more I would totally recommend them and wish I had it replaced sooner if I knew it would be so easy and reasonable price

Quick response, timely appointment, great service, easy communication, priced right! Four days from…read moreinitial communication, our new windshield was installed. Thank you Victor!

What a scam! I called this company because they have paid ads on Google so they showed up first. It…read morewas a simple stone chip. They showed up on time, filled the chip but some of it was still visible. I have had this done many times and usually had to be shown where the repair was made because it usually just about disappears. The employee said it was guaranteed not to crack or your money back. It cracked above and below the repair so I called them up for reimbursement and they said, "no problem, as long as you get a new windshield from us"...they left that part out when discussing it with me in person. I should have read the fine print. NEVER AGAIN! Update; The owner of the company called and apologized for the misunderstanding and refunded my money. It's refreshing that this company actually cared enough to call me back and make things right. Thank you!!

Five stars! Old guy…read moreneeds a replacement for his van's badly cracked windshield, grumble grumble. Made an appointment. When I showed up they were waiting for me (in a good way ). They were very polite and friendly. Took about 30 minutes, start to finish. Sat in their comfortable lobby surfing on my phone, watching them work, drinking Keurig French roast umm hmm good. Installation was very professional. Cost was exactly what they told me over the phone. Would use Act Fast again in a heartbeat. Completely happy and satisfied!

Chip was able to fix my windshield the same day I called. He was responsive and made the double…read morechip in my window look so much better. Thanks for your help, Chip!

Same day service and did an amazing job! I called thinking there was no way he would be able to do…read moreit right away, especially on a Saturday! But he made time!! Thanks Chip!

Fast, professional service. He went out of his way to fit me in when I needed a chip repair prior…read moreto a road trip. Good local business. He will even come directly to your house.

We picked up a couple of rock chips on a recent road trip; we contacted Mitch at The Ugly Chip as…read moresoon as we got home. He worked with our insurance company re: authorization, and kept me informed re: the status; in the meantime, we set up an appointment. He was prompt in arriving for our appointment, even texting me when he was on his way. He did a great job in repairing the chips! We will not hesitate to call on him again should the need arise. Bill & Sarah T., Bend, OR

Went to Break Away Glass for a bypass shower door to match the master shower they installed in our…read morehome (builder choice). They answered the phone quickly, came out the next day to measure and the new door was installed Monday. The whole process took 3 business days. Happy with the result and quick service! Also found the price to be fair and reasonable.

Fast, professional, friendly service…read more This is the first shop I considered because it's really close to where I work. I called on a Friday at the end of the day. An actual friendly human being answered the phone, not a robot switchboard operator. They got my windshield in-stock by Monday scheduled me for an appt. on Tuesday. That's basically TWO business days, they got it done. Installed while I waited. 35-40 minutes maybe. Easy. I actually made an appointment with another auto glass shop first (rhymes with Kaskade Otto Glass) because my buddy recommended them. Once I foughty my way through their robot switchboard hell, they told me they couldn't get to me for another SEVEN business days, and they weren't shy about being annoyed when I asked for an appointment in the afternoon. (I work for a living, I guess that inconveniences THEM). Once I confirmed Break Away could do it sooner. I cancelled this original appointment (they didn't even ask why, and didn't seem to care). It's reallly hard to get friendly, personal service nowadays. I'm glad I went with Break Away.

Well the dreaded Rock Chip occurred on a road trip from Redding to Bend! I quickly called two…read morelocal shops who both recommended the Glasstronaut. Russ promptly returned my call and schedule an appointment for the next morning, on a Saturday no less! It's refreshing to deal with such a professional and polite business owner. He's definitely the Captain of his craft, provides excellent top notch service, is priced very reasonable, and is super honest. A pleasure to deal with, highly recommend!

Russ who is the owner came over to fix my windshield (he also fixed the rock chip on my husband's…read moretruck). My car had a rock chip along with a elongated cracked. He spent an hour working on it. He could not repair the rock chip but it looks so much better, you can't really tell. No charge. I couldn't believe it. Russ is personable, very skilled, professional and his customer service is impeccable.

Nothing but good things to say here…read more - Timely, both in showing up and in scheduling an appointment. - Professional competence. I'm not a 'glass man' but I know something of cars and being an engineer, I have an idea how a lot of things work and how they show be repaired. - Courtesy. Anyone who puts up with my hovering gets top marks. (I do try to stay out of the way.) This was an insurance windshield replacement, so I can't speak to their prices but the fact that they're the company USAA uses in Bend speaks volumes. Recommended.

Excellent customer service. Quik, affordable and reliable. Rock hit our windshield and they were…read morethere to fix the rock chip. No charge. Arrived when they said they would and perfect when they were done.