I posted online a request for servicing a NuVision television in the beginnng of November 2017. I received a call that day from All Video. I had someone come out to the house two days later. They informed me that my existing television, a Nuvision, was no longer being made and that there weren't any parts to repair what was going on with my television. Essentially, the screen kept going to orange or green when you turned on the set. You had to turn it on and off multiple times and then the picture would stabilize. I was told by Mark, the rep, that it was only a matter of time before the screen died. He also told me that the receiver and controler we had were only for NuVision and that I would need to purchase a new television, receiver, and controller. I also showed him the monsterously old television we had upstairs. He told me he would get a bid to me, which he did by that afternoon. He called everyday at least 5 times a day while I was thinking about the cost--a whopping $4,676.41. I finally agreed to purchasing the equipment on 11/17/17. He charged my card immediately and told me that I would have the sets the week after Thanksgiving. I never heard from anyone. I called the first week of December and was told that I would have the installers call to set up an appointment. No one did. Finally, I called the office and complained and said that I was going to cancel the order. I was told that someone had passed away and that was the delay. I was very sorry and said as much. The guy died suddently. However, this was almost the end of December and I had been told the televisions would be installed in November "the monday after Thanksgiving". Mark contacted me and then said he would have the installers call the next day. He offered a 10% discount back on the order. I said I didn't think that was enough and he said fine, 20% "he would explain to his project manager. The televisions were finally installed December 29. The one upstairs is lovely. The one downstairs was mounted on existing mounts. It was crooked and offcentered. The speakers behind the couch, which never had a problem, did not work. I sent a picture and Mark showed to the project manager and they agreed there was a "slight" problem. The engineers came out and said they couldn't fix the set because of the mount. Why the sales rep did not put together the right package is inexcusable. They also did not come out with a sound engineer and so the speakers are still not working. I was given a call and they said they would "check with the engineers as to which mount to get". That was a week ago. I have not heard back. I also have not heard any word AT ALL about the 20% discount. I had a tech friend of mine come over because the apple TV which we have, was no longer showing the NETFLIX and HULU on the remote. It turns out, that when the original installers left with the old remotes, they took the working and needed remote to the Apple TV with them. I would not recommend this company to ANYONE... Period. read more

Such a wonderful experience! Everything went smoothly, on time and within budget. The look is very clean and the folks worked around our business' schedule and even came back to make sure we were properly trained on how to use our new system. We would totally use them again for our home and will be telling our family & friends about them! Such a nice experience! read more

I had a holiday party on dec 18th at my house. My Hitachi HDTV projection tv had a serious convergence problem which was getting worse. I wanted to get it fixed because I didn't have $ for new tv just yet. I called another company out to see what the matter was and they charged $150 without even opening up the tv. They wanted another $650 k to fix it. I didn't. I called All Video and they sent someone out on friday but the tech got held up on another appt so they rescheduled for saturday morning. The tech arrived on time. he worked on the TV for a couple of hours trying different parts, but to no avail. the TV kept blowing the resistors so other repairs were just not cost effective. All Video charged $95 for the visit, nothing extra for a saturday appt, and will credit the $95 towards a new TV and will even take away our old one. They said they don't repair them because no one wants the big bulky heavy TV projection tv's anymore... The Hitachi gave us 10 years of faithful tv service, but now it's time for a 3d experience! read more

I was searching for someone to mount a 46" flat screen tv over the bedroom fireplace. the cable outlet was on a far wall and, with a cathedral ceiling, there was no way to conveniently get power and cable to the location. I decided to go with All Video due to price and the expertise of Mark who came out to provide a quote. The installation tech, Raphael, did a fantastic job of getting power and cable to the location with a minimum of disruption to the wall. He was fast, efficient, clean and a pleasure to work with. I highly recommend Mark, Rafael and All Video Repair for any installation job. They are pros! read more

I cannot say enough good about the entire staff at All Video. I hired them to assist with my move. They were so helpful, so knowledgeable and went out of their way at every step to assure my service was perfect I had a 50" plasma mounted above my fireplace and a 40" LED installed in a home office in a master suite. I tell everyone what a terrific place this is. If you do not hire them to meet your video needs, you will be missing the best of the best. read more

Woohoo is right! I phoned All Video and explained that the speakers would need to be installed soon as they were a gift. The Sales Rep. came out that day and designed the system. They also arranged for us to hear the speakers in a beautiful backyard setting -- which sealed the deal. The All Video team was quickly scheduled for the install and we are extremely happy with Sonos and our outdoor speakers and the staff at All Video. They are very professional and delivered very high quality sound as promised. We are actually blown away by the quality of the sound -- It's incredible!! We highly recommend All Video! read more

There is very few time in life that a service goes above and beyond to make the customer to have 100% satisfaction and happy about the experience. Well I just had one with Mark Benson and his team at All Video Repair! It all started with my old home theater projector went out of service and I sent to All Video Repair to have it diagnosed and repaired. However, the shop had an accident with their water pipe and flooded part of their shops. A number of repair items were affected including mine. This could have been a terrible thing to handle normally. Not with All Video Repair, to my complete pleasant surprise, Mark Benson reached out and completely understand my pain, provided a cash credit equivalent to the fair value of my old projector, free mounting kit, and free installation of any new projector. I then through research and with help from Mark, purchased the Epson 5030UB 3D projector through Mark with the best price I can find on the Internet. Once the projector arrived, Jon and Cameron from Mark's team came to our house and did the installation. Again they were totally professional, and did an outstanding job in setting up everything. The customization of the remote control was really slick and special. They made our default usage with the blueray-projector-receiver-motorized projector screen a one touch joy! And other media UI controls are also added in a wonderful and easy to use way. The family are amazed by the video quality from the projector and now are enjoying it every day. We have gone through more movies in two weeks than we did in two months before this new projector! All in all, I can't be more happy with the service provided by All Video and will not hesitate to recommend Mark Benson and his team to anyone who needs repairs and home theater installation! read more

All Video Solutions installed a new home theater in our house (TV over fireplace, in ceiling speakers, universal remote, etc). We bought all the equipment from them as we found their prices to be the same or better than other places. What sets them apart is the personalized service and excellent follow up. Bill, Jeff, and all the folks that we worked with actually seem to like talking with customers and went out of their way to make sure that all our questions were answered. While their business started off years ago as a repair shop, I wouldn't hesitate to recommend them as a full service one-stop home theater solution. read more

This place is amazing, their technicians really know what they are doing and do it fast. they can program remotes, wire, pretty much anything electronic you could want done. Home theater work ask for Jesse Portillo. Everytime comcast touches something I need these guys to fix my system - thank goodness they exist. read more

I had a Sony TV issue. Sony ID'd All Video as a designated repair source. We dealt with Robbie who helped us with trying to decide to deal with warranty, or pay out of pocket. He followed up multiple times with us and kept us updated on what All Video could help with as well as the factory. We really appreciated their help and they were out to us within 24 hours of requesting a house call. Good stuff!!! read more

These guys were awesome. We had a very difficul problem with our flat screen and they came out multiple times to fix it (not their fault...the "mother board" or "power thingy" was fried.) They were courteous and patient. We'd definitely use them again! read more

These guys are very professional. They carefully listened to my needs. Provided me with multiple options, did not push the most expensive one. Provided initial quote, work turned out to be more complicated, they stood by their original price. Came on time, didn't leave until problem was 100% solved. John, the technician, is very customer oriented and extremely knowledgeable. Will work with them again. read more

Had a very good experience working with this company. My outdoor rock speakers were not working and my universal remote control had to be replaced. I had Andy and Stefan come to my house from All Video Repair. Found them to be very friendly, courteous, helpful and knowledgeable. I was thinking that I might need new rock speakers for my backyard but they found out that it was a connection issue. They hooked up my new DVD and programmed the new remote. Will definitely use their services in the future. Received a follow up call from Mark a day later asking me if everything went OK. Thanks Andy, Stefan and Mark. read more

I wanted to mount my 50" TV on the wall with the wires hidden. I called a couple of places for estimates and both were around $500. I called All Video Repair last and spoke with the owner Bill. The estimate was higher, however in speaking with Bill he was extremely honest in that this estimate included items that may or may not be needed, but he wanted me to be prepared if those items were in fact needed. What I found and soon realized was that the other two companies had given me estimates if I lived in a perfect world where I did not need any additional cables, didnt need a power outlet hooked up, etc. I chose All Video. They did an awesome job and the price was exactly what I expected. The other companies seem to quote one price, then when they get there and start working, they inform you that there are addtional costs that you weren't expecting. read more

Our HD TV died, and my husband was convinced that was the end of the story. I couldn't face the sticker shock of a new TV, so yelp'd TV repair. Based on the review, I called John. He diagnosed the problem over the telephone, told me how to order the new part, even looked up the part number for me. My TV now works again. Honest and kind - a winning combination. read more

Updated: My initial experience has been updated when the owner called to follow-up and help me push Sony to address the problem with my 52 inch LCD television. Looks like they really care about their customers! read more

when we initially purchased our home theater system from another source, we experienced a continuous cycle of non-existent service, unanswered phone calls, misinformation, buggy components and an uncompleted installation. pro home systems not only were the only ones willing to rise to the occasion but, reprogrammed and reset the various units to factory standards. from the beginning, they were and are more than professional in their product knowledge, the definition of competency to source out a problem and as well as being more than reasonable in their pricing. and, when it became obvious that the existing system was subject to questionable performance due to the odd and quirky power lines than service our house, the guys at pro home systems were articulate as to what a clear and reasonable solution would be as well as what would rectify an on going problem. boy, were they right. they made it work for our budget, provided efficient set up, clearly answered any question asked and, best of all, enhanced what we had to a level that is totally breath taking. i am not given normally to this amount of praise, but, trust me: the results of their work and access to the right product for the customers needs has me struggling for adjectives that would adequately describe my satisfaction with pro home systems. read more

I had them come out and mount my new flat screen over the fireplace. Darrin was the installer. He was great, very professional, and knowledgeable. They were a little pricey but he did such a good job its worth it. I highly recommend. read more

All Video installed a "mini home theater" for us and we couldn't be more pleased with the experience. Mark, Andy & Steffan were all very helpful in making sure that we were happy with every choice we made. They are very professional and the help provided to us in making decisions was always helpful. They were very competitive with their pricing. And the end result is awesome. We are especially appreciative with the audio. Mark's recommendations for the audio equipment were perfect. We are "older" and sometimes have difficulty in hearing what is said in the audio portion of the TV broadcast. We took his advice and are very happy with the results. They were always on time and were meticulous about cleaning up after they were finished. Only wish that more businesses were as professional and dedicated to their business as ALL VIDEO! R. Jones, Orinda read more

I'm writing this review while sitting on my back deck enjoying my new outdoor speakers that were installed today by the guys at All Video. In addition to the 4 outdoor speakers with a Sonos amp, I had existing wall speakers wired up to Sonos, a new TV wall mounted and setup with Sonos surround (playbar, sub, surrounds) and DirecTV installed to 3 TVs. I'm so happy with the work that the guys did over the last two days. The team of 5 guys that were in my home was fantastic - friendly, very hard working through heat and challenging wiring scenarios, and they left the house spotless. They were literally crawling through crawl spaces and hot attics in 90 degree heat and still very courteous throughout the project. I'm pretty handy and generally do my home projects myself, but this project would have taken me weeks, and the AV team completed it in just a day and a half. Definitely money well spent IMO. I definitely recommend All Video to others and I'll be using them in the future for my A/V needs. read more

These guys were great when fixing my tv. They are very knowledgeable and do everything possible in getting your tv back to you. They also get back to you in a timely manner!! read more

This team is great - they did excellent work, gave good advice, and saved us so much trouble. It is really great to have a shop with knowledgeable, helpful, and competent people in the area. Would definitely go there again. read more

These guys were amazing. I have never mounted a TV to the wall before and these guys explained everything to me and provided a lot of knowledge transfer. Bill and Mark did a fantastic job of walking me thru the sales process and how everything broke down and made suggestions to me since I was mounting the TV over the fireplace. Their installers, Jeff and Joaquin arrived on time, had everything they needed ready, and took their shoes off before entering my home. They arrived clean, they did the job efficiently and very well and left cleaning up all their mess. They took the time to show me how my wall mount works and maneuvers, how to clean it, and they showed me how to clean my TV screen with a product they sell. They showed me how to use all the devices etc. They even took the time to share some exciting other products and features (ie Sound bars, subwoofers) that would add some extra umph to my home theatre experience. I am a customer for life and will recommend All Video Repair to all my family and friends for their entertainment needs....Kudos to your organization Bill - I am very very impressed! read more

After waiting half the afternoon on Monday, I waited most of this Thursday for a service repair technician who never came and never called to say he would not be coming. The next available service day is Monday as the repair technician only works Monday and Thursday. They offered to charge only 1/2 the service rate to compensate me, however, this seemed silly since it is applied to the repair bill if I choose to repair the TV or a new TV if a repair is not my choice. Very disappointed. read more

A couple of years ago, it was becoming very clear to me that my home entertainment company could no longer provide us with adequate service and so I had the daunting task of trying to find another company who could work on our system. We have a very sophisticated set up so it was even more important that I find a company who can handle the complexity of it all. I took a chance with Pro Home and it has been such a relief! Dave helped me with the transfer of all of my files (not an easy task) and his team has been out several times to work on misc things that have come up with my programming/hardware. Doug, one of the technicians, is awesome. He is a great troubleshooter and has a deep well of knowledge to pull from. Dave works hard to find the most cost effective solutions to fix our issues. Between Dave's excellent communication skills/work ethic and Doug's expertise I feel like I have a great team working for me whenever my system decides to act up. Great company all around. read more

I believe Bob has a bad memory it seems. He says he remembers saying that the bulb in question may not be the problem. Hmm, I remember quote, " this bulbs needs to be replaced", meaning to me as a consumer that the bulb was bad. Bob also said that I said all the shops I had called also told me I could not return the bulb . This a total lie by the owner of this establishment. That conservation never happened and I never asked any of the 4 shops I contacted about returning a bulb. Mr. Owner, this is not the way to try save your credibility by not telling the truth. This all started with a phone call to them telling them what my problem was. After Rob had told me to bring the bulb in and he could tell me if it was bad or not. So I did what he said and unfortunitly he was off that day. When Bob came out and looked at the bulb he said in 2 seconds, It needs to be replaced. Now maybe there was comunication confussion here but when the owners says it needs to be replaced and not that it may have to be replaced is 2 different things to me. Oh I may have been to alittle harsh on Bob and his company but I heard what I heard. read more

we bought 5 year insurance coverage on our recently purchased plazma TV. when the TV broke, we contacted the warranty group, and they directed us to their service provider nearest us, which was All Video Repari in Dublin. Of course our TV broker over the Christmas holiday, but to my surprise, All Video Repair called us back the next day, and agreed to send a tech. They had a tech out within 2 days, and the technician was here when he said he would be. He discovered the problem, and ordered the part, and told me someone from their office would call me. I truly was surprized when someone called the next day just to check in with me. I have never worked with a repair company that called when they said they would, and got the repair worked when they said. It has been a wonderful experience. All their staff are really well trained and they treat their clients as good as I have ever been treated by any service provider.t I can highly recommend this company. read more

All video repair is one of the most professionally run companies i've ever had an experience working with. I had a simple led tv mount job over a fireplace that needed to get done to open up the living room for our baby to crawl, I had originally scheduled an install with another company named customplasmainstalls, but after they ditched my install for a another job at the same time they had scheduled mine, I was left at home in a lurch on a Saturday with my baby's toy sets all packed in boxes and set aside along with some heavy furniture. I helplessly called around to different installation companies I found on Yelp and landed on All Video Repair. Mark and Robbie were up front about everything, the pricing, what parts I would require for mounting. After all that, they informed me that they were booked out two weeks, which was disappointing, but then Mark told me to hold on and he gave one of their technicians a call to see if he could fit in my job on a rather busy Saturday for them. He then said they could fit in our job and sent their technician Joaquin over to do our install at the end of his day. Joaquin and his partner did a great mounting job over our fireplace with pinpoint measurements as well as ensuring the new tv was symmetrically mounted in unison to the layout of our fireplace and living room. Within a span of a few hours i had gone from an incredibly frustrated and angry consumer to one who had gone through one of the better customer service experiences in his lifetime. I will recommend All Video Repair for anyone looking for home theater work to be done in their homes from this point forward. Thanks Guys! read more

We hired All-Video when we were doing a remodel on our house in 2013. A few months after installation, we began to run into problems with our video system. I first contacted them in April 2014. I had to contact them again in May, July, September and November. They always sent someone out to work on the system (and we paid for service visits). In September I appealed to Bill, the owner, with a full recap of all the contact I'd had with his company and the many thousands of dollars we'd spent. I never heard from Bill - only his service scheduler for another charged service call. Again, they failed to fix the problem. In November, I emailed Bill again to tell him I was hiring someone else to fix the system they installed since All-Video could not get it to run consistently. I asked him to refund the money I'd spent with All-Video on service visits. Again, radio silence from Bill and All-Video. I brought in another company, and they solved all my problems in under 90 minutes. read more