I called Pro App. Paid $140 in advance to get a diagnostic evaluation, went out , text saying it needed a couple things, $240 , wow now I'm in it $380, called and told me can't fix it, do I get my $240 back, nope, told me I now have a credit at there Store, read more

They installed our washer/ dryer on pedestals and did a wonderful job. They were prompt and courteous., and the price was very good. read more

Pro Appliance - They installed our washer/ dryer pedestals and did a wonderful job. - Appliances & Repair Near Me - Merced, California

Everyone here is very nice and helpful. Their delivery person Jeremy was friendly and patient. He made sure that my fridge was not wobbly as the floors are uneven. read more

Pro Appliance - Frigidaire Refrigerator - Appliances & Repair Near Me - Merced, California

Technicians are knowledgeable, helpful, pleasant and very professional. I've had experience with two of the technicians, Dan and Kevin, and both were outstanding. Gloria C. read more

These folks are not professionals. They mis-diagnosed my dryer saying it had a bad motor. Came to replace it but said it now has a bad circuit board. They wanted to charge extra now. I asked just to order me a new unit instead and they won't without me walking into store saying there is fraud everywhere. This is 2026 for god sakes. I just have a feel this is a money grabby place. Never doing business with them again. 0 stars. read more

Arrived on time, technicians were professional & friendly, didn't take long to fix my issue, and knew what they were doing. Well done.

Service is 100% This is the place you can guarantee they have or will order what you are looking for

Just wanted to shout out that they came out fixed our fridge did an amazing job have great customer service order. The part came out handled the business. We're very accurate very quick very friendly. Great service highly recommend recommended. read more

Honest assessment and friendly communication Recommend a new washer as this one to repair would not be cost effective read more

Great customer, service, honest, and reasonable pricing. We will continue to use them and refer them business.

Used this guy for a home warranty. He was very accommodating. I really appreciated not having a four hour window. I can't say how much he charges because I don't know. With our Warantee one price to call a guy out. read more

Great service, friendly, and on time! I'm sorry I didn't call sooner as I haven't had an oven in a month.

Professional service. Quick responses. Explains everything clearly. Honest feedback. Very reliable.

Went thru the home warranty and Pro Appliance quickly scheduled a service appt to come out to fix my dishwasher problem. Danny was friendly and knowledgeable and was able to quickly access and fix the issue. read more

Friendly and helpful. They are very knowledgeable. The delivery was on time as scheduled.

I just have to say that every time I call, I am greeted and I am provided with such great customer service. A huge thank you to Linda for always helping and going above and beyond to work around my schedule and seeing the importance of doing so. thank you so much. I appreciate you. read more

If I could give them a 0 or less then that I would .I purchased a speed queen dryer and washer. If you're familiar with speed queen, you know that they're extremely pricey. I decided to go with the best because I do laundry basically every day. On the third day of receiving my washer and dryer the dryer went out. I called pro appliance they sent someone out. The person that came out to address the dryer issue could not figure out what was wrong with the dryer. The main issue with the dryer is that it would not turn off on its own one day when I woke up at 4 AM it was still running. Pro appliance again sent someone out again they couldn't figure it out. I called the manager and asked her if she could replace it since it only been three days that I had it. She said no, but she called the manufacturer to ask if that was possible they said no. So I ended up calling the manufacturer explained everything they wanted to send out a different service person but this time they wanted to charge me for the service, obviously I said no why am I paying for something that I just bought? I just wanted to exchange it for another dryer. They said no needless to say this is a fire hazard and I could not continue to use it . At this point no one was willing to help me. I decided to take them to court It was totally ridiculous that having a dryer for just three days that has such a big issue that no one was able to exchange it for me or help me out. So when we get to court the mediator tries to get pro appliance to work with me , the mediator asked the owner if he was willing to work with me and work something out. To my surprise, he said no in a very cold manner. We aren't talking about a cheap dryer. We're talking about a $1500 dryer. So obviously, we had to go in front of the judge because he wasn't interested in coming to an agreement. We went before the judge . I WON the case got my money back. ALWAYS FIGHT FOR WHATS RIGHT read more

Again, they saved my day. A tad late, but Edgar could not help previous appointments took longer than expected. (I had to change out of sleep clothes, tee hee) - very knowledgeable, polite, sweet, thorough, good guy, can't go wrong with this company. read more

Pro Appliance is what the names says. They are professional!! I walked in on Dec. 4th and made an appointment for the following day. Kevin came out diagnosed the problem almost immediately. He informed me of my options on how to go about to get the Frigidaire working again. I hope I don't need to call them again, but if I do need repairs on my appliances, I'm calling them first. Thank you Pro Appliance!! read more

Great communication and on time service. Kevin, the tech explained all that was checked on the unit, made the adjustments and explained my choices going forward. My unit is running again and I recommend Pro Appliance for my Merced neighbors. read more

Pro Appliance was able to repair our washer the next day. So happy that we didn't have to buy a new washer!

The purchase was easy for 50% off dinged unit. They set the delivery and were able to deliver and set up the frig a day in advance!!! Technicians were very friendly and courteous. If you need of household appliance this the place to start and end your search. Thank you!!! read more

Cody always delivers on-time with a good attitude. Always pleasant, friendly and professional! I got my Speed Queen washer, deep freezer, and a cute Electrolux rechargeable vacuum. Yes they have vacuums too! It so cool I can vacuums not only my rug, but also my kitchen floor, patios, and my cars. The small detachable piece stays charged on the base and can go to my driveway to vacuums my cars. Best of all it's lightweight. Best purchase in a long time, I even got these washer tablets that clean i eternal components of the stench that accumulated after long use. Thank you Pro Appliance for having courteous knowledgeable employees like the salesperson Belen and the technician Cody. Ya'll made my day! read more

Beware!!Retaliation from business if you question their punctuality.My fridge ice maker stopped working so I used my home warranty and Pro Appliance inc. was the business which came out to give me a diagnostic. My scheduled time frame for a technician to come to my house was from 9:00 am to 10:00am. Well, 10:00 came around and no one had showed up. So I decided to call the business and asked if technician was coming, I was told by them that he was in Clovis which is a town 40 minutes away from where I live. When I asked why would they schedule an appointment frame time if they weren't going to show up the lady was defensive and said the technician was on his way. Finally technician showed up and said that a few things were wrong with my fridge. Later on the day I get a call from my home warranty stating that my fridge wasn't going to be covered because it was still under manufacture warranty . Weird because my fridge is 9 yr plus older model. Mind you this is on a Friday. So now I have call whirlpool trying to figure out if my fridge was under manufacture warranty. Well they are on eastern time and their department was closed. I had to wait until Monday to call. On Monday I called whirlpool and I was told by a representative that indeed my fridge was Not covered because is an older model. So now I'm scrambling to find answers because my food is in ice chests. I called my home warranty and explained that I called whirlpool and was told that my fridge wasn't under manufacture warranty. I was told by my home warranty that the service provider (Pro Appliance Inc)is the one in charge of finding out that information. So I called Pro Appliance Inc and spoke to Linda, I explained to her that I had called whirlpool and was told that it wasn't under manufacture warranty. Linda proceeded to tell me that My home warranty was the one that told them that my fridge was under warranty. So now I'm extremely upset because both parties are shifting responsibility to one to another. I then Again, call my home warranty and once again they told me that Pro Appliance is responsible for finding out if my unit is under manufacture warranty. They proceeded to call pro appliance and guess what? I get a call from Tiffany from pro appliance saying that indeed my fridge was Not under manufacture warranty. No explanation as to why they lied about the warranty and no apology.She just proceeded to tell me that they were going to order the parts for my fridge and that it was going to take 5-10 business days to get the parts. All this time Tiffany and Linda lied about my fridge having extended warranty which caused a delay of my fridge being repaired and by now some of my food has spoiled. On 3/23/26 one of their technician came out to do the repairs, hopefully my fridge is fixed and will not have to deal with this poor unprofessional business. And I have proof of Everything. read more

I will definitely be keeping this company's business card. I was also very impressed with the office staff and their efficiency and willingness to exceed customer expectations. That never happens in this day and age! I have been absolutely delighted. The technicians that came to my home clearly knew what they were doing and got to work right away and were very hands-on with their examination and installation of new parts. I had three other companies come out, none of which helped resolve the problem. But it took All Pro no time at all to identify the issue with my ice machine and replace it in my LG fridge! The diagnostic technician, Kevin, was clearly very knowledgeable and listened to me explain my issue. The install tech, Cameron, is a highly capable and highly professional technician. He had great communication today regarding his arrival time and even recommendations for a new refrigerator for our rental property. I will recommend them to anyone who needs assistance with appliance repairs. read more

Great service. í high recomen. Service Parts. Also punctuality. On. Well organized. Explain very clearly.

Edgar was great! Thank you Edgar for you expertise and super customer service. I highly recommend this company for any of your appliance needs. Great customer service and timely response time. read more

I had someone come out to do diagnostic on my stove which is vintage. 2 burners were not working and 1 only works if you turn it on along with the other burner. The electrician told me only 1 needed to be replaced and he would call the next day after researching parts. Over a week later I received a call and informed them that indeed 3 are not working and I was told they would send out another repair man to do a diagnostic free of charge and would call back later that day. 5 days passed and they finally called to close out the work order and informed me I would need to pay another $140 for diagnostic even though it was not properly done the first time. I do not recommend this company at all. read more

I can recommend Pro Appliance without hesitation based on our experience with washer repair. We are happy that we followed other reviewers to try Pro Appliance, since we had no local knowledge. read more

Great quick service. Quick response Very polite young man, came in and went rt to work, informed us of warrenty before he left. read more

I called to get information on the drive belt for my washer. The person was professinal and called me back with details on the drive belt that will fit in my washer. They were out of it and she gave me names of two other appliance repair companies who may have in stock. One had it. Thanks! read more

They fixed our washer on the second visit. Their company policy is to charge you for the first visit and they reiterate that policy on the phone before they send their mechanic out. Personally, it felt that we were getting gauged for that first visit. A reputable company would have credited the amount paid to our bill. After all, the JOB was not completed. Secondly, I asked the two mechanics if I could clean under the washer before they reassembled the dryer back on top. We are senior citizens and doing that for ourselves is difficult. The one mechanic said he couldn't because it was too heavy. A little kindness goes a long way. read more

My refrigerator went out and they referred me to pro appliance. Belen help me out and pick out a refrigerator. I was able to purchase after I received my home insurance company. She is very pleasant and know her job very well. read more

Technician was very knowledgeable my fridge was Freezing up, and there was so much ice built up he steamed for a while but found the problem the censor was bad had to order one but he assured it would work until part came in . Thank you read more

Thank you for fixing my fridge today - Danny came & was very pleasant, professional & knowledgeable. I would recommend this place!( as they were highly recommended by someone but moved to Nevada) read more

Sorry to see a few bad reviews on here, my experience with Pro Appliance and Victor in particular has been outstanding, he has helped me with several major appliance fixes, and one time even told me the expensive fix was not in my best interest, and I should just buy a new unit, which turned out to be great advice! Edgar was out today to fix my dryer which Danny had diagnosed last week, and really went the extra mile for me. Victor, Danny and Edgar - You guys Rock! I appreciate you! read more

Pro Appliance - Appliances & Repair Near Me - Merced, California

very good customer service Edgar was a great technician , and wonderful prices thanks pro appliance!!

I recommend Pro Appliance in Merced. They were sent to me by AMS to install my dishwasher. The Customer Service Person from Pro who coirdinated the service went above and beyond to help me. I recommend them to friends and family living in Central Valley California. read more

The technician John was very thorough and found the problem with my 13 month old washer. Unfortunately the insurer of the product is delinquent in resolving the issue but John was very professional and honest! read more

Pro Appliance always timely, great repair experience. Dispatch always does their best to schedule to accommodate the consumer.