I went in there to go buy a TV. I was literally waiting 20 to 30 minutes just standing there and nobody even engaged with me. Everybody was just talking with each other laughing not even engaging with any customer. I'd recommend if you're gonna buy any electronics just go to Costco. read more

Terrible customer service. I bought a laptop online with Best Buy, came with wrong charger and the store would not help. I had to return the whole laptop to be exchanged due to the charger. Best Buy offered for me to buy a new charger for $60. We were never able to start the laptop, when the geek squad used a more powerful charger the laptop started right up. Supervisor said it was easier to return the whole laptop. Easier for them or for the customer. ********BAD CUSTOMER SERVICE.********** read more

They changed me a restocking fee for a free return, never was I ever told there will be a restocking fee. Deleted bestbuy app, will never buy again from bestbuy. read more

Ryan in appliances was able to locate a near impossible automatic defrost mini refrigerator. read more

Best Buy - Hard to find frost free mini refrigerator freezer. - Electronics Near Me - Merced, California

I ordered a ring doorbell to be installed, Best Buy sent me a text that the technician would arrive between 7:00 AM and 7:00 PM. After waiting all day, no one showed up, and they wouldn't cancel my order because it " was out for delivery". I will not buy anything from Best Buy again. read more

Erica has one of the best customer service I have ever encountered. I ask management to please keep more of Erica around. We need more people like her. When we came in, everyone is very courteous and professional from the greeter all the way to checkout. Love Best Buy. read more

Poor customer service, I went in specifically asking for a apple watch SE 40mm midnight. She took forever to find it. I asked to see the box to make sure she grabbed the right product but she wouldn't let me see it. She scanned the wrong product I told her I didn't want that one. She said she thought I asked for a 45mm. They don't even make SE models in 45mm SMH. read more

The old Best Buy that closed down was good. The new Best Buy is not. I've been there half a dozen times and haven't been able to buy anything because: 1. They didn't have what I wanted. 2. Couldn't get anyone to help me. 3. It was overpriced. Once I almost bought a micro-SD card, but I got tired of waiting in line, so I left it there and went somewhere else. read more

Hard to do business with a company when they won't even answer the phone. Called 5 times, got run around their automated system, and then a busy signal. You guys are in one building. Is it that hard to have someone answer the phone? read more

Great service and good deals on electronics. We came here looking for one thing and managed to leave with something else. Don't you hate when that happens? Tv selections were great and the salesperson was super helpful and friendly. Make sure to ask them to give you demos on the surround systems and sound bars. Your ears will sing with delight! read more

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Please do not go to the best buy in merced! They will send there employees outside to try and fight you! The worst experience ever. Merced best buy is a hazard to go to.. Mite get beat up if they don't like what you say to them! read more

Best Buy - Employees trying to fight me! - Electronics Near Me - Merced, California

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They sent used toy today . It is for the baby but now not even for my dogs. Will never shop from Best Buy no more thanks . read more

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I don't even know where to start but on April 26 ontrac claim to have deliver my package and didn't even bother to knock the door press ring bell or requested a signature around 1pm by the time I got home 5or 6pm package was not there. My wife was home all day with my kids and could of easily gone outside to pick up my package but she never heard a door knocked or ring. Anyways I notify best buy and worse experience of my life they had me waiting 48 to 72 hours to investigate for them to give me a refund or replacement and told me not to worries all lies later after waiting they said they are waiting for a police report but never didn't the previous person told me to file once a file a police report they told me not to worrie to wait 24 to 48 hours for an email and to wait 7 to 10 business days for the refund to process into my card. After waiting I never got an email with my refund I was told they are waiting for the cops to call them so they can get the police report I told them why are you asking me for a police report when they don't want it from me after talking to Cesar and having to explain everything all over again he said it was declined and that they shouldn't had told me this so they just wasted my time for nothing and under there eyes order was complete and there was nothing they can do. This is so unprofessional, unpleasant and I will never shop at best buy ever again read more

Having been in this Best Buy a couple of times, I think it's not too bad but you can't depend on anyone having a lot of product knowledge. That's generally a Best Buy trait. You do your research before you enter the building. Things weren't thrown about the store but it didn't seem to have a lot of selection, partly because it's a small store. I found some music I wanted and it was on sale. The cashier was friendly and the sale price was correct. read more

I am giving this place 1 star. I think I need to address the dishonesty of the customer service Returns & Exchange department at Best Buy. First of all, they do not honor the Holiday Return and Exchange program. We wanted to return our TV and possibly exchange it for a bigger size. However, we could not because a spacer and screws were missing. If that were true. We had packed all accessories and components back, and they had the audacity to tamper with our parts so they did not need to restock our TV. And I know that in the exchange, even if accessories were missing we would be liable for it and had deductions to our return price. This is just towards customer service's Returns department. Most likely we will not be doing business with this Best Buy. read more

Alex with the Geek Squad department helped us an did an outstanding and informative job! Thanks again.

I was in dire need of a CAT-6 ethernet coupler, I am from out of town. The person I spoke to on the phone sounded inebriated. I asked her if she had the aforementioned product in stock, she obliged and said that they did. Upon my arrival the product in question was nowhere to be found. If it wasn't for staples I would have wasted a trip. If I could rate these kids that work in their store, I would rate them a -10. read more

I could employees but somehow they could not see me. I stood there without being helped for 15 minutes, then I walked out and ordered a gaming computer from Amazon. $4900 sale missed because inattentive employees. Won't be back. It is a shame--Merced needs an electronics store. read more

Purchased a laptop on their website from a third party? ...well alright...the thing kept booting me out, bought the Microsoft bundle and downloaded their virus protection. We'll called the third party as indicated, the computer was delayed twice making it past the return date. The third party wanted me to pay for return shipping. Lucky (maybe) bought the totaltech. Took the laptop back to store, now this ended up being almost a month later after delays. Was charged $23+ for virus software that came with old laptop??!! What?! I never used that laptop. Drove 40 miles twice to deal with this. Asked bestbuy to send me the same computer. Uggg ...the new one came...had no internet software!!?? What??!! Brought it in can't get refunded $23...why?? They made a geek squad appointment for 7:20pm! What a long freakn day!! Only one tech helping all the appointments, bouncing back and forth between customers. It's 8pm now waiting for them to download Internet software.... Let's go back to Amazon. No Wonder why these stores are going out of business. I'm not going to even mention the hassle returning my defective smartwatch!! No one from totaltech would come out to speak to me, they suggested... just returning the watch!! I paid for the service to be told to forget my issue, just get another watch... This is why I do all my business with Amazon, easy & fast returns. I wish I could support our local business, but for this kind of customer service??? read more

Went into the store after Christmas so my son can buy a monitor for his PC. One girl helped, by going into the back to look for us. And when she came out she was already helping someone else and we are standing there still without a monitor. Wren we asked to see a manager there was no apparent apology of the crappy customer service. The only time I'll go back to the Merced location is if Wal-Mart or Target closes. read more

This is a good Best Buy. It's always fun in here. They let you test anything before you buy it (just as long as it is in stock). This store is always Clean, Consistent in prices of products and has courteous and helpful employees. They may not always have things in stock but they can order the item(s) for u and have it shipped to your home free of charge, or they will call you when it arrives and u can pick it up from the store. I got ordered my wife a new laptop and it arrived at our home in just 2 days. The salesman was very knowledgeable and answered all my questions. He wasn't pushy on any warranties or insurance. He simply offered them and proceeded after my first decline. read more

I had an appointment with GeekSquad and was helped by Alex T.. I don't know much about technology, so I was relieved at how well he explains everything and by his tolerance toward my lack of knowledge. He walks you through everything, expressing his thought processes as he pursues different courses of action in the troubleshooting process. The customer service was professional, focused, respectful, and personable. I would recommend their services. read more

DO NOT buy appliances here!! Especially SAMSUNG!! We purchased a Samsung top loader machine, went on vacation and when we got home and started using it found out it's total JUNK!! Best Buy would not exchange it, Samsung is just as bad!! I finally got a repair man out and was informed that it was not designed to do small loads or bathroom rugs!!! Go right next door to LOWES!! They always guarantee their products and will do whatever necessary to make sure you are happy with your large appliances!!! We just purchased all new appliances from LOWES. I give BEST BUY a very negative rating!!! read more

Best Buy just lost my business forever! I was given the option to return my gear unit to the store. When I got there they refused to do a refund. I was told it was beyond 2 weeks! I will never make another purchase from Best Buy, I've never had a problem with any return from Amazon! So much for shopping local...never again! Close my elite member account! read more

First of all l was looking for a TV. Went into the store with my husband and nobody helped us for 20 minutes. One guy walked by and said did we need help and just kept walking. Then we got help from someone l thought was knowledgeable but we weren't ready to purchase. Went back in a week to see what the sales were and the same thing. No help. Finally hunted someone down and then we got help. Armando was great. Very helpful and honest. I wanted the sale to go to him. Went back the next day. Paid $3000 for the TV and the geek squad to come and deliver it and hook it up . Delivery was suppose to be between 12-8. We camped out waiting for the TV to be delivered. My husband called the store about 7:20 to check the delivery status. He was told we were scheduled between 12-8! No delivery....no phone call! It's 8:45 PM and no delivery! Not happy with Best Buy! Maybe change your name to BAD BUY!!! read more

I went there the other day to go but some appliances and a young man Armando H., was more than happy to help me out! He had such a positive attitude and very clear in explaining how the payment/shipping process would be handled. My encounter with him made the whole experience so much easier. read more

Do not shop here. My brother got a sound bar from Best Buy and when he opened the box to install it he found out it was broken. We went to return it and they had to test it first. The girl that helped us even said it seemed quiet like something was wrong with it. Then after one of the Best Buy nerds banged it around for 20 minutes he decided it worked and would not give us a replacement. We ended up getting our money back and leaving. Horrible service. Horrible policy. Horrible store. Do not shop here. read more

Their prices tend to be higher in comparison with Fry's or Amazon for electronics and home goods, but the quality of their inventory is always top notch. They carry many brands throughout their shelves and wall displays, ranging from Sony and LG to Bang & Olufsen. They offer many different types of warranties and guarantees on a wide variety of items and for certain products they also provide professional installation and repair services for an additional fee. read more

We are boycotting Best Buy!!! We got majorly screwed by them despite us purchasing an extended warranty on a receiver. Just to warn anyone who purchases the extended warranty they push you to get as you're checking out, they will not exchange the item for a new one, but rather will tell you they need to ship it out for repair. If it cannot be repaired, only then will they replace it, which is not what we were told when we made the purchase! They will tell you anything to get you to pay for that worthless warranty. Who wants to wait six weeks to see if something can be repaired?? Ridiculous! Oh, and by the way, when they run their "test," in the store, if they can't duplicate the problem, then it doesn't qualify to even be shipped out for repair and you're just screwed altogether! The manager was no help at all and didn't seem to care how upset we were. Her attitude was basically shrugging her shoulders and saying, "Well, it was in the Geek Squad agreement that was sent to you." We are done with Best Buy. We will never buy anything from there again, and we will tell everyone we know about the poor customer service and the fact that they rip people off. Buy your electronics there at your own risk. Just know that if you buy something buy and expensive like a smart TV, and it stops working, you've just flushed thousands of dollars down the toilet. read more

MERCED BEST BUY advertized GEEK SQUAD service contract to include installation of operating systems, which I knew I needed and requested because I was getting missing file notices. I paid them $200- for the service contract and was called 1 day later and told that I had to obtain the original operating system before they could install it. They knew I had no operating system before I agreed. I told 2 Geeks that I wanted my money back since They could not perform as agreed and they said, they could not return my monies because they had performed other diagnostics which I had not requested. They were adamant about NOT refunding my money, despite my NOT receiving services that I did request, on the grounds that they performed services that I DID NOT request. This is classic bait and switch fraudulent misrepresentation. Further, at that same visit, I was looking to buy a new laptop as i noticed 3 "affordable" computers online AND also displayed in the store, BUT none were "in stock." I witnessed 2 other buyers being upsold to more expensive computers while I was waiting. These two experiences caused me to make this report. Based on my information and belief the Management in MERCED BEST BUY uses misleading practices as a policy to make their revenue goals. The public should know. read more

The best place with the most knowledgeable staff to buy electronics. I do have to admit the service is slow at times and it can get hard to find an employee to help you. But once you do you get knowledgeable, courteous service. I just made a large purchase and I asked a lot of questions and what if's. The associate that helped me was patient, and knowldgable, and answered all of my questions. Also I have to say unless you get an item on sale, you are going to see fairly high prices compared to the discount big box stores. But the quality of the item will be superior to what you get at the discount store. Before you make a purchase on a TV, computer, or other electronic item check here first. You'll discover the quality of the items is higher and worth the little extra. But if you insist on buying at a discount box store, go to Best Buy ask all you questions, then go there well informed. read more

It's been nothing but bad experiences for anything more than a quick sale. I've called to check in stock items on just regular days of the week, to be told its ther and they will hold it for an hour.... go in 15 minutes later then find out they never even had the item!! On returns and exchanges, you can always almost forget it if it's something different than a quick unopened item return (and even then!!). I rarely buy anything I don't intend to keep and use. I had bought a video card (with cash) for a Christmas present and while in a Black Friday rush... accidentally got the wrong type for his motherboard. It was brand new and sealed and when I went to return it a few days later... they gave me a problem because it was a different type... even though the sale was the same price on both agp and pci cards for that card, they wanted to charge me $40.00 more! Their pricing in their computers was screwed up.. I had to finally get a manager who went ahead and did the exchange, 20 minutes later after trying to explain the only difference was the type! A couple months back I couldn't return an unopened, sealed video game because I didn't have the card used to purchase it. It was a gift from someone who lives out of the area, I didn't have a gift receipt but come on. I was exchanging it for a better different version of the item and paying the difference. I can understand some store policies.... The main issue was I had called prior to talk to an associate there. She had spoken to the manager and I was told that I could exchange it, etc... Of course when I went in this wasn't the case. The manager had the nerve to even raise his voice even though I was being polite, calm and professional. He was extremely rude, condescending and unprofessional and he even walked off in the middle of the conversation. That's not even the end of it. I normally don't like shopping for anything big here, but if it's quick, a good steal for the price or something to that effect it's about the same as any store. There have been plenty of nice employees... I even called their managers to let them know how great they were.. but many of them have been bad apples and really have no idea of what they are talking about. Most times I do my research before purchasing anything so that isn't the big deal. When they can't locate an item that is in stock and aren't willing to look for it.. or when you need help and you can see a batch of them talking at the front of the store.. There are so many discrepancies and problems here I can't count them anymore. read more

Very irritated. Spoke to a representative at my local modesto best buy location seeking a PS5 for the instore event today and I was told this merced location had some in stock for purchase. So called to confirm and I was told there was some avaliable for purchase. So I headed out to pick one up. Driving about 50 minutes away and even called again when on the way and confirmed still had some in store. I got to the store then was told that they were for black Friday sale. Then left the store and then dawned on me to call again and when I spoke to a representative on phone they did once again confirm they were available to purchase in store. I was then transferred on the phone to this location to confirm and I was disconnected. I then call back and sit on hold and get a different representative and I told him the situation and he even thought it was odd. He then transferred me an call was disconnected. I am very irritated about this situation and after the run around they should save one so I can go and pick up. read more

Really knowledgeable installers. Custom dash work was super fast and looks incredible! Great work ! read more

Best Buy - Electronics Near Me - Merced, California

Iv'e been here a couple dozen times over the years. Never had an issue with a return, never really had an issue with anything here. Service is generally what you expect it to be. Over all satisfactory place to shop. all these one star reviews probb because this best buy doesn't pay yelp to monitor bad reviews read more

This place sucks don't go here, you will in some way regret it. I've been unsatisfied with this place so many times in so many ways it's hard to keep track. Shop here only as a last resort. Bad people, bad store, terrible everything. read more

Overall my shopping experience at best buy have been great. Even though their employees tries very hard to sell, to the point where it get annoying, they are still very knowledgeable. It will be very hard to go in without being noticed, and you will be helped. All of their employees are nice, happy, and knowledgeable. The store is also extremely clean, compared to a lot of the best buy's in LA. Everything was so organized that it was extremely easy to find. However, I feel like the collection of products have decreased over the years. They also do not carry as much of a variety of products compared to other best buy. Every time I want to buy something more specific this best buy will not carry it, but rather in another store location. Overall my experience have been good with this store thus far. read more

Stopped here to purchase an iPad screen protector while on a business trip. When I arrived at my destination and opened the package, it was obvious someone had tried to install the glass previously and failed. The manufacturers wipes were even opened and loose in the box. When I contacted the store, staff was rude. Won't be returning to this location. Will stick to buying my screen protectors from Amazon from now on... read more

Ok, so I know that big box stores always get a bad wrap, but I have always been so impressed by employees willingness to help whenever possible. I can be pretty demanding and at the same time indecisive (bad combination dueling characteristics) yet the BestBuy employees have always been so patient and helpful despite these weaknesses. I feel that they have helped me make great decisions and save $$$ whenever possible. Kudos to Merced BestBuy employees. Keep up the good work. read more

Our washer and dryer took a shit and my husband and I ran in here last minute to buy a set. Ty (I think that's his name) the guy with the dreads, is so fucking helpful. Dude knows his shit. It was almost closing time and he helped us pick out the best washer/dryer set for our family. We're typical last minute people and we walked in right before closing but Ty didn't mind. We are currently looking to buy a tv and we came back here looking for him. He previously sold us a sound-bar which we loved (again, last minute buy). Anyway, if you're looking to buy any electronic ranging from washer dryers to tv and sounds bars ask for Ty. read more