We have been avid shoppers of home Depot across California and I have to say the Merced home Depot by far has the worst customer service, especially one woman on the elderly side with heavy eyeliner has to be one of the rudest sales people I've ever encountered. I can't imagine how she was even hired by the this company, we live in Atwater and we will be driving to Turlock or Modesto to shop at a home Depot, we will drive the extra distance to avoid shopping at this home Depot which is sad because we like home Depot but the customer service at that particular store is horrendous. read more

Black Friday 2024, I back ordered this LG 20 in. W. 6 cu. ft. Single Door Upright Freezer with Direct Cooling in Platinum Silver. 2/11/2025, this freezer arrived with Home Depot contractors. There was no damage to the box so I accepted delivery. 2/13/2025, the freezer is working as it should and I shall transfer some frozen items from inside house freezer this weekend. read more

See all

A very tall employee with a dark ponytail was very patient and professional with my paint request right before closing last night. My cashier was nice as well. Many employees greeted me on my way in. read more

WOW, the people here are super nice. I need help with a home project, and I was directed to this metal head looking guy, named Judas I think. He helped me get all the right tools, and actually pointed out a hack that is going to save me hours. Great customer service! read more

This place is a hit or miss, especially in customer service. Which is strange as they advertise to the diy crowd. I went to the Home Depot in Merced CA. I went straight to the paint department and asked if I gave them the paint number if they could match it. Unfortunately for me the person at the paint department was filling in until the paint person came back from lunch. I was asked if I could wait 20 minutes so then I asked if a manager was available? The manager was paged three times by the employee and this person never returned the page. I thanked the employee for her time and returned the items I was set to purchase. I drove to Lowe's spent about five dollars more but I got what I needed. Got the job done and time for the next project. The four peg wall hook went from white to canyon trail, Thank you Lowe's and thank you lady at the paint department at Home Depot. read more

The Home Depot - Hardware Stores Near Me - Merced, California

See all

If a customer has an appointment, don't cancel on the customer's behalf. Not ok to keep the customer waiting, to later find out your appointment is canceled by Home Depot employee. read more

Wow, my wife and I we went to Home Depot last night to bay a home decorator for flooring. we were confused but thanks God, we find this gentleman John he was so professional and knowledgeable about flooring and expertise. He explains everything by detail . HOME DEPOT THIS MEN NEED A PROMOTION. read more

The Home Depot - Hardware Stores Near Me - Merced, California

See all

So update on the flooring issue: months later (6 months to be exact), we had the flooring installation scheduled and on the day of the install, their contracting company (Romanoff) was not organized and the job was not completed. It was painful but I went to the store in person to talk to the front desk and they were really friendly and helpful. I don't fault Home Depot because after visiting the store, I realized that all of the issues are with the Romanoff folks and less so Home Depot themselves -- well, other than them partnering with a really crappy contractor. We managed to get a refund though at times, it was not a given because they wanted all of their materials back; the install guy brought some of it to our job site but some of it was missing (Aka the vinyl flooring) so he was released from the job. After many calls back and forth, it thankfully worked out for me. But I've read on the Romanoff Yelp page that this isn't always the case so be warned because any flooring installation you pick is going to be completed by them. I gave 4 stars this follow up because the Home Depot staff was helpful and they were able to come up with a resolution that didn't leave me stranded and out of my full payment. I appreciated that. read more

We hired Home Depot to remodel our kitchen. Most of the separate contractors were very nice but the job hasn't been completed yet. It's been about two months now since they started and there are many problems with the remodel. Where do I start? The tile is not done properly. The pantry doors are supposed to be replaced due to strange holes on both sides. A part of the molding needs to be replaced with one piece not two. The drawers in front of the sink didn't fit because I wanted a white sink, not the stainless steel one they had delivered. Well I got my white quartz sink but the drawers in front had to be removed because of the hinges. They were to large. Now the drawers are sitting in a corner waiting for Home Depot to send out a contractor to either glue them on or possibly something else. We were informed that it could take up to 14 weeks to come finish or correct the issues I have stated in this review. All we get when trying to contact them is the run around. I would not recommend Home Depot for any remodeling projects. I have pics that I can share later on. After writing this review I'm to tired to post them now. Will post them later if need be but I believe my review is self explanatory. Frustrated in Merced! read more

I came in to purchase a fridge and Anthony V. Was super helpful and respectful and very humble. He took his time to show me and my daughter a few options, and he made it easy for me to decide which one to purchase. Keep up the great customer service, Anthony. read more

The gentlemen were great and polite. The woman who sets out the grills in the morning was extremely rude. The store opens at 7 and I arrived at 6:59. Doors were open so I walked in. She rudely told me and other people who were also walking to wait outside for 30 more seconds. What's the big deal? Get over yourself read more

Finally had in-home est prep: very thorough but quite expensive with limits on moving mirror & min size of 25 sq ft per order. Found sim quartz counter at Prime in Atwater for half the price. read more

So I drove down here from Mariposa to purchase 3 space heaters for the upcoming winter. I had one particular that I wanted. I looked them up on the app and saw they had 10 of them in stock, perfect. Once i got there i noticed that they were no where to be found. I asked a worker about it and informed him I had driven an hour down just for those he informed me they're still on a pallet in the back and not yet taken down, I asked if he could do so and the response I got was "Wait right here". So i did, for over 30 minutes. And not a single other worker asked if I needed help. So I ended up leaving my cart with all my other items there and left, luckily this provided me the time I needed to to download the Lowes app, create and account, and discover that they had the same space heater I was looking for but $40 cheaper per unit. Should have gone there to begin with because I was in and out of their store in less than 5 minutes with what I needed. read more

Loved this place! A very kind associated named Wei went further and beyond to help me with an item. Even though he was just a cashier, he still managed to know his stuff about the store. read more

Ok Home depot has a great wonderful employee.She is helpful professional and nice.She helped me with my order and rental in a timely prompt way .Thank you Tigger and Wes he helped a bit but she stood out. read more

I was at home Depot and looking for lighting and this very kind and helpful associate helped me find what I was looking for. He was patient and very knowledgeable. His name was Vince and he made it a pleasant experience. read more

Always helpful customer service when I need it..gotta few summer projects in the midst so all tips and ideas are great when at Home Depot... read more

The Home Depot - I luv to smoke... - Hardware Stores Near Me - Merced, California

Don't even bother asking anyone here for help, it won't come and if it does they'll help someone else that just got there, not you that has been asking multiple times for the last 15 minutes for help. The Turlock one is good but if you avoid the one in Merced. read more

Recently visited. Looked and looked. Couldn't find. Finally asked Randy. Told me the aisle. Looked and looked. Didn't find. As I'm leaving Randy was standing there. Asked if I'd found what I wanted. Upon my No, he showed me. Discussed my options plus more and when I left I knew where what I wanted was. Thanks Randy. 10 stars if I could. read more

Every time I call Home Depot I never get through. It rings and rings. I constantly get transferred to another department and then placed on terminal hold. Even to the point of the call being disconnected. Very disappointing because we spend a lot of money here. Two stars because we got a really good deal on flooring. I really want to buy an appliance package but I don't know if they will deliver.... read more

I love Home Dept. However this one location needs some assistance. I am from out of town and was in town helping my son move as he is a UC Merced student and was surprised to experience this stores lack of consistency with the Home adept brand. A couple of things I noticed. 1. many items with no price point. 2.needed help in the tool dept and no one working to help. 3. wanted to buy a Ring but employee was unaware of stock inventory due to missing tags. 4. employee acted like we were going to run off with item. I would suggest management address price point with Met team Manager... inspect what you expect. Also, I understand this store is not in the best neighborhood however treat your customers with respect and service until you have a customer not deserve it. I look forward to going back hopefully someone from the store reads this. read more

Very nice place everything under the sun That you could want or need indoor lumber yard . Huge selection of plants healthy Plants employees are very helpful can't beat their prices!! Lots of parking read more

The Home Depot - Nice - Hardware Stores Near Me - Merced, California

Staff helps out better than Lowe's in my opinion but not so much better that I would go out of my way to go here when Lowe's is the home improvement store closer to where I live. Prices are not too different either but if you're working on a big project I would suggest doing a price comparison because those differences in price will add up. read more

Zero stars. Have been waiting 30 min for help in plumbing and the manager. Complete waste of time. People standing around doing nothing but no plumbing or manager to help. Will avoid this store from now on. read more

Okay, so 24 hours later, I need to update this review. Other than my frustration with the automated telephone system, I am 100% satisfied with this purchase. The manager of the Home Depot in Merced, Caesar, called me yesterday and allowed me to vent about the telephone system. Big points for stepping up and calling me the same day. Today the refrigerator was delivered on time and damage free by a professional delivery team. Milton and Juan were polite and did the installation without any fuss. They delivered the fridge early in the time frame I was given and called me 20 minutes beforehand. Nice recovery Home Depot. read more

So I'm not a fan of big box stores, BUT there are not a whole lot of options in Merced, and I'm a home-owner trying to fix my place up a bit. Here's the deal: Lowe's is WAY more conveniently located, so we end up going there a lot. However, when making big purchases, we've gone to both places, and at Home Depot, I can vouch for... Haywood. He works in the appliance department, and he is a friendly guy who knows his stuff. Also, I have found that the employees at Lowe's (at least here in Merced) appear to be less knowledgable, less eager to help customers, etc etc. Of course, there is one stand-out employee over there, but overall, I tend to see employees congregate at Lowe's, ignoring the customer asking for help, and even giving the wrong advice!!!! Also, every once and a while, Home Depot sells floor model stuff on HUGE sales-- great way to score a cute lamp or ceiling fan!! read more

Terrible customer service!!!! This manager needs to hire people who actually want to be here to help others. All employees seem to be very avoiding towards customers with any questions. I asked your employee named Cyndi for some help looking for door knobs and she was SUPER rude. Did not want to help look around for what we needed even after we were very clear as to what we were looking for. She was laughing at us for asking and said that all that they had was on the floor, so I told her if she didn't want to help us to leave. Thanked her for not helping and told her to leave. Made me want to punch her in the throat! Turns out she has also "helped" my father in the past also with a VERY negative and demeaning attitude. If anyone needs something for their home, just go to Lowe's. Home Depot in Merced is so ghetto. read more

This was my 1st experience using the "buy online and pickup at store" feature on the Home Depot website. Bought a patio door online. When the contractor I designated to pick it up went to get it, the screen door had a small dent and a couple scuff/scratch marks on it. They told the contractor it was the last and only door in stock, and that I could get a new screen when more doors came in. They wrote a note on my receipt with the contact as Tonya ext 130 (mill works dept mgr). I called immediately when he arrived with the damaged screen. I waited on hold for 9 minutes on my phone timer. Tonya said she would check for an upgraded screen in stock that would be compatible. She called me back and said "some doors just came in" and that there was a new screen "in the back" ready to be picked up- that I should send the contractor back over to get it..... So much time wasted because they tried to pawn off a damaged product on us...... And I will be charged by the contractor for his time, so I'm out another $60 thanks to the low standards and poor customer service experienced today at the Merced Home Depot. 1st Tonya said it would be 2 weeks until more came in, but when she called me back she had one in stock now. We had to take the damaged screen off of the door, take it back over to the store, wait, explain, wait some more, and finally swap it out. Some kind of apology would have been appropriate, although not one sorry, nothing. What a hassle and waste of time. And costs me more money! read more

This is in the bad part of town. Like another reviewer, I had a mess of a run-in while in the men's restroom with a guy who looked down on his luck (I am assuming this) as he was completely naked, smelly and farting in the bathroom while talking loudly to himself. I am just glad he ignored me as I was urinating and I took off, with barely enough time to wash my hands before he started on another rant really loudly. This is a Home Depot- so expect what you can from their giant chain. The folks here are really nice and helpful for sure, I appreciate that highly- but the exterior parking lot is a breeding ground for a Walking Dead scene and the surrounding area is probably not safe at night. read more

Extremely helpful and contradictory to the general experience at other Home Depot establishments i've been to. The employee's are eager to help and get you what you want in a timely manner. read more

The Home Depot - Hardware Stores Near Me - Merced, California

I dont know how Home depot do it! Try ask any staff and they know where to direct you! Kudos home depot!

This place has really turned around in the way of service. The last couple of times I have been here the employees have all greeted me with friendly good days and offered their help in a non-intrusive manner. Also, I have had more luck recently finding what I need here rather than at Lowes. Just wish this place was located next door to Lowes. Now that would make things really handy. read more

Every time we go to this Home Depot, the service is so bad it's maddening. You can't find people to help, their attitudes at the check out are nowhere near even good customer service, and after tonight, we aren't going back. We've had nothing but bad service in every department! Flooring and nursery specifically and Home Depot people should load heavy stuff but NOPE, WE can load the 10 bags of ROCK we just purchased because the salesgirl has called for someone twice and no one is coming. It's 6:PM. Is that too tough? Service at 6?? The #1 reason the store should load your merchandise is that if THEY drop it THEY will replace it. If YOU drop it, they don't. We're going to LOWE'S from now on. read more

We bought a stove from Home Depot and it was delivered yesterday at the appointed time! I met the driver and helper at home address and they proceeded to unload stove into the house. Asked me if I wanted the stove taken out of the carton and where I wanted it placed. Very professional and courteous. Will do business with them again in the near future. read more

Customer service sucks. When I call no one answers the phone. When I walk in there isn't anyone to help you ,you have to search for someone and wait a long time. read more

My experiences at Home Depot have always been a pleasant one. However the reason why they deserve 5 stars in this case is because the staff members helped us move over 60 pavers into our truck. It was very nice for them to help us out, especially since it's probably not required of them! read more

Horrible customer service. You have to find an associate, the associate doesn't find you!

October 7, 2020 I am writing in regard to order #. I am in the process of remodeling my kitchen and had applied for a Home Depot credit card as well as purchased 4 pantry kitchen cabinets on 07/09/2020. After several weeks my cabinets came in, however 1 cabinet was damaged. Please see picture #1. At that point I returned the cabinet and ordered a replacement on August 15, 2020. I had requested that one be sent directly to my home, free of delivery charge since I had already paid for delivery the first time. The clerk stated this was impossible and told if I wanted it delivered I would have to pay for it. So, because my kitchen remodel was now at a stand still pending the delivery of this cabinet, I ordered another one to be delivered to the Merced, CA Home Depot. After waiting several more weeks due to the cabinet being "lost in transit", I received another call on September 10, 2020 from the Merced store saying the cabinet was in but was damaged and they were returning it. I again went in and reordered this same cabinet. At this point I had contacted Cheyenne at homedepot.com and explained the situation and my frustration over what had happened. She was very helpful and told me that once I received the new cabinet to have the help desk at the store issue a 25% credit on my credit card to compensate for my trouble. She explained that it should not be an issue because she will write it in the notes of my account and all the sales clerk at Home Depot has to do is look it up and issue the refund. On October 2, 2020 my order came in. I did exactly as Cheyenne had stated and requested the clerk at Home Depot return desk review the notes in my file and issue a refund in the amount of $123.68 which was 25% of the order total. Tulenni, the clerk at the Merced store, called her manager who stated that she was confused and didn't understand the notes that were in my account, Tulenni read the notes verbatim and attempted to explain the situation in her own words. The manager still did not understand and said that she had to contact her supervisor. Her supervisor understood the situation but said that he could only give a 15% refund, not 25%. Tulenni had to relay all messages on the phone between the supervisor and I because the supervisor was unwilling to talk to me directly on the phone or in person. I told him that I was promised 25% and was not leaving the store until I get what I was promised. He then said he could give be 20%. I still refused. After standing at the help desk for two hours negotiating with this manager, he finally agreed to refund the 25%. Obviously after spending $2000+ it was not about the money. It was the principal of the situation. I was promised a 25% refund and I should receive a 25% refund. To add insult to injury when I got the cabinet home and took it out of the box, it was again damaged. The whole top of the cabinet had been smashed in. See pictures #2-5. I'm sure you can understand my frustration. After 3 months and $2000 I have a cabinet that is nothing more than a piece of junk. I am appalled by the treatment I received from the managers at the Merced Home Depot and I am horrified that such an enormous retailer like you would produce such junk. Whether it is the fault of the delivery drivers or the employees that work in the loading dock, someone is doing a disgrace to your corporation. Needless to say, I have many projects planned for the next few months and had planned on spending my money at Home Depot for these projects. Not anymore! Your company is a disgrace to our community. I will never spend another penny in that store again and I will tell my story to whoever will listen. I am not looking nor am I expecting a response to this email because I know that a multi-million dollar corporation such as Home Deport could care less about their consumers, however I just wanted to let it be known that the way you treat your patrons is disgraceful and will not be tolerated! read more

This place has gone to the dogs. The shelves are bare of basic lumber and plywood. Many carts sit in the aisles and disarray abounds. The employees complain to me about management and each other. No knowledgeable help is available for assistance. I could go on but you get the picture. Don't waste your time just go to Turlock HD. It's much better there. read more

Way to go Home Depot ! Every experience is a pleasant one especially the young ladies in flooring ! They do better of a job than the men