I'm updating my review. If the store makes it right and they fix a rude employer . I'm all up for changing my review. It's fair. All companies have good and bad sometimes good sometimes bad.. I finally dealt with somebody reasonable. His name is Robert. He's a manager. I Told him my problem he took care it . They should make this guy a store manager or at least H an assistant manager. After dealing with terrible customer service for years, it seems like this guy cares maybe he can change. It. read more

The guy at harbor freight was very cool! The rest of them were like patients in the labor wing needing an epidural really bad! The weirdest, most unfriendly bunch of creepy crawlers anywhere! read more

Not greeted when I came in. Employee on his phone. I had to wait for him to get off his phone so that he could ring me up. No exit greeting. Call me old fashion but that is not very professional. Harbor Frieght you need to talk to your employees about being professional. They do represent your company. Improve customer service. read more

Came here to purchase an item with the 25% coupon. Immediately the cashier said that the item might not be eligible to use with the coupon. She then told me that it can't be used with the coupon. Then checked again and said it works. She then told me that I needed the Inside Track Club membership to get the discount. She also told the person I was with (without even checking the system) that her item would not be eligible for use with the coupon. I left without getting the item that I wanted to use the coupon with, because I thought that the fine print might have excluded it. Read the coupon again and nowhere did it say that it was excluded. Went back to the store for clarification and the lady made some excuse that the item was part of some Christmas sale and so it couldn't be used with the coupon. I checked online and my email and there were no other coupons for this item. I believe this lady just wanted me to get the ITC membership which is why she told me I couldn't use the coupon on the item. This is shady and I will never shop at this Harbor Freight again. I ended up having to drive all the way to Turlock to purchase my items with the 25% coupon. The associate in Turlock had no issues applying the coupon to my item. Lesson learned, do not shop at the Harbor Freight in Merced. read more

Great store to find affordable options on tools and other household needs. Customer service is so much better than most other tool stores!

Good place to buy cheap tools that you may need once or twice sometimes you only need it once and spending $$$ for a once every 3 or 4 years this is your place buy read more

Large selection of tools and accessories at a very low price. Very courteous crew members, and very helpful. I found a lot of items at significantly lower prices than surrounding hardware stores. read more

Harbor Freight Tools - Hardware Stores Near Me - Merced, California

I asked a employee for advice and when said I said youtube said this could work to. He got offended changed attitude. Go ahead try it there way. And then walked off. Other then that good store. Just that guy think his way is the way to go. read more

Quality of tools typically junk as reflected in the low prices. Demographics of the few customers is not middle class nor the type you would find at a Lowe's or Home Depot shopped by contractors and home owners. Low income do it yourself renters shop Harbor Freight. Customers don't practice social distancing. read more

I bought deals on a backpack sprayer and a feral trap over the last 2 months. The staff are friendly !! read more

Might not be the tool you want but for the diy handy person it's the tool you need. Why pay crazy prices for the name brand tools you're only gonna need once or twice. If you ain't at Harbor where the funk you at! read more

Went to this store 7-31-17 about 430pm. Seemed to be only 2 employees and about 5 customers. A Hispanic girl was helping customers find items in the store and directing others , in Spanish. Matt was manning the register. I found the store to be very clean, abundantly full and well organized. I knew what I wanted but I just had to check out other tools too. While I did, the store was over run with another 15 or so customers. I figured I best get out before that huge line. Matt held his own, sending 3 customers on with their goods before getting to me. Extremely pleasant, directed other customers to items or where to place heavy items while they waited in line. I was very impressed with the store and its employees. read more

I'm a DeWalt and Stanley tool man. HF has slowly transitioned me to the Pittsburgh brand tools. I'm not a mechanic, but I still like to work on my car when I can. I've yet to break a Pittsburgh tool and if that day comes I know it will be replaced no questions asked. Thank you HF. Customer service has always been top notch. read more

This store went above and beyond for me - management was overly gracious to me as I needed to return something past the return window. I was willing to receive cost for the item, but the manager (I forget his name) gave me a full refund. Everyone has always been so nice to me at this store - much better than Lowe's nearby. It has a family hardware store vibe. There are also cool gadgets that are always tempting to buy at the checkouts - they have great deals for holidays and make sure to give your address so you can get the coupon flyers which have great deals. read more

Had a wonderful experience today went to go get a tool box and Matt made process very easy and went above and beyond to help me out even got the warranty excellent customer service will definitely be coming back to shop read more

The store sells a bit of this and a bit of that but has no sharpies that does not sell sharpies

I normally love this place.. Great deals n customer service.. But I got to say, today was awful and literally wanted to drop kick the mouthy rude cashier idiot ( Tyler) I was blown away how many customers he argued with not wanting warranties telling them that the power tools sold there are bad poor or cheap quality and your wasting your money if you don't get protection.. One man got upset telling him he didn't want it and that he's had that power tool for years and wants another because he liked it.. Tyler continued to have a smart mouth.. The guy left upset.. The next guy tyler was acting like he owned the store acting hyper n rude.. When people asked questions he'd awnser rudely like they were stupid and wouldn't help and would give them a rude snarky look . Another man left because the jackA**did the same thing about the warranty pitch n such and the man walked out without buying his stuff.. When we check out Tyler started arguing with us because I didn't want to give him my phone # and he treated that if we don't check in to the store weekly and input our # in the system, we will loose all coupons n adds.. We told him he no and he got more more and pushy.. I have to say, if it wasn't illegal I would of drug him outside.. He was the most unprofessional idiot I've ever seen working at the merced store.. read more

Happy to finally have a Harbor Freight here in Merced. I got tired of going to Fresno or Modesto when I needed some quick and cheap tools or hardware items. I'm not enthralled with the store for some reason. One reason is that upon checking out, I tried to redeem my free item coupon. The gal at the register told me that I needed to bring the item up. This has never happened to me at a Harbor Freight. Usually they have big boxes under the counter or by the register that contain the free items. I also found her a little rude and condescending. So, a mixed experience. read more

This store is great !!! Has a large selection of tools that you can purchase for cheap price. I have purchased several tools there and they have worked great. Their return policy is good if you have an issue with a purchase. You can't go wrong with the discount coupons they send via email. read more

I do enjoy the store and all it sales! Was in the Merced, CA location today and got some of the worst customer service at the register in my life! The young man named "Manual" was mad and very rude. I made sure to tell him so, too. I am in customer service, and if I treated a customer the way he did, I would be fired. So if you wnat the product, you may have to deal with lousy service from this location. read more

I have been shopping at this Merced riotously since they opened. The crew has always been kind and helpful as can be expected.The management on the other hand needs some serious people skills training! I came in to talk to him about a my cellphone i accidentally left at the check out counter and was treated like dung! Extremely rude to say the least!! So bad i will think twice about entering this store every time i pass by! This explains the single star. read more

Omg I have just received quite possibly the worst customer service I've ever had, anywhere, period. The manager has just about the worst attitude I've ever come across, he neither listened to what I was saying ( I told him it wasn't a welding table, he took me to the welding tables. I told him the stand I was looking for was made out of metal, he then asked me was it made out of wood -__- ) nor as it appears, does he know his inventory. He tells me - the customer, to find the part number and come up front, so he can put it into the computer to tell him where in the store the item is located. I did as I was 'told' ( remember, I'm the customer ) only to find when I got to the front he wasn't there. So I waited while the only checkout in operation cleared, and explained to the person what his boss had told me to do, I must add at this point that even in a place like harbor freight, it is very unprofessional to be ferociously chewing gum with an open mouth. He obviously didn't know what to do, nor did he want to deal with it, so he tells me to wait while he served the people behind me. At this point I left read more

awesome place!!! robin was amazing!! this woman deserves a raise!!! she went way above & rrrr for us!!!

I am shocked. The employees we met were nothing like in the other reviews. The people working at this store were very unprofessional. It took 2 employees working together to ring up our purchase, they couldn't focus and when we asking questions about a product they were belching and very rude. Next time we drive to Modesto. read more