Owner came to my house after being dispatched via home warranty program. He came to fix my gas range, identified the issue, then said he would contact me in a day or two once the part was ordered to set up a time to come back and complete the repair. 2 weeks later, I had to call him to get an update. He said, oh, yeah that part just came in, we scheduled the service time and a few days later he came out to repair the range.
After he installed the part, it still didn't work. He kept troubleshooting and found another problem that he had missed the first time. Ok, no big deal, it happens. He told me he would order the part and let me know when it came in to schedule a time to install it.
Another 2 weeks and I called, and like magic, the part again, just came in! Ok, coincidences happen, odd as my timing may be. He came out again, installed the part and it fixed part of the problem. He then said that I needed another part, that he would have to order...
I asked him if he could perform a full diagnostic, to ensure that this doesn't keep happening. He reluctantly agreed and found that instead of one ignitor, he needed to order 6!
I was glad I had asked him to check, because I had been without a stove and range for 2 months at this point. Same story, I'll call when the parts come in to schedule a repair time.
2 weeks later I called, and like had happened before, my timing was absolutely incredible, in that the part had JUST COME IN! I also told him that last time he was there he scratched my wood floor by carelessly dragging my stove across it.
He reluctantly agreed to repair the floor on his next visit, but made it clear that he wasn't very happy about it.
He came out, made the repair to the range, ad said he didn't have time to fix the floor, but he would come back. I haven't seen him since, and he now refuses to pick up the phone when I call and won't return my calls.
The repairs were mediocre, as I had to walk him through the idea of conducting a diagnostic, then he damaged my floor and refused to fix it. He also never called to schedule, and miraculously every time I followed up with him, he said my part had just come in.
I would have given him a 1 star, but he did finally, after almost 3 months, fixed my range. The service was terrible, and his skill level was sub par at best, and he still damaged my floor and refused to take responsibility and repair it. I absolutely would NOT recommend anyone use this guy if there was any other option. read more