I called Apex on a Friday afternoon after my AC started blowing hot air. John made it out in under…read morean hour and had my problem fixed soon after. I appreciated him not trying to hard sell and would recommend Apex to anyone looking for an honest technician.

The Good Apex deserves credit for their emergency…read moreavailability and quick response time. When my A/C failed at 2AM on a Sunday, they were the only company able to come out immediately (I called at least 5 others). The technician arrived promptly, diagnosed the problem efficiently (faulty fan motor on my Carrier unit), and completed the repair within a couple hours, including a trip to source the part from their vendor. The Concerning The final cost was $2,303.60 for what I've since learned should typically cost $700-$1,000 (that is including emergency service fees). While I understand emergency calls command premium pricing, this felt excessive. Additionally, the quoted price increased from $2,000 to $2,303.60 when it was time to pay without clear explanation of the additional charges. My Takeaway Apex delivers on availability and technical competence when you're in a crisis. However, I'd strongly recommend getting multiple quotes if time permits, as their emergency pricing appears significantly above market rate. The convenience of immediate service came at a steep premium that I wasn't prepared for. Would I use them again? Only in a true emergency where no other options exist, and I'd request detailed pricing breakdowns upfront. For future customers: Get clear, written estimates before work begins, and ask about all potential additional fees.

We had an excellent experience with Jeremiah at Service Wizard. Our AC stopped working when it was…read morearound 100 degrees outside, and Service Wizard was able to get Jeremiah out to us on an emergency basis. What made the experience particularly notable is that we had been service members with Radiant for the past four years. When we called them, the earliest prioritized appointment they could offer us was two weeks away, despite having no working AC in 100 degree weather. That experience prompted us to call Service Wizard instead, and I am very glad we did. Jeremiah was friendly, professional, knowledgeable, and thorough. He took the time to explain what he was checking and what he found, without trying to sell us repairs or services we did not need. He also discovered that during a previous service visit, Radiant had installed the condensation shutoff on the secondary drain line rather than the primary line, where it should have been installed. I really appreciated Jeremiah catching and explaining that issue. Between the emergency availability, Jeremiah's knowledge and professionalism, and the overall experience, I was impressed enough to sign up for Service Wizard's membership before he left. After four years with another company's service plan, that says quite a bit. I feel much more confident knowing we have Service Wizard to call going forward. Highly recommend Jeremiah and Service Wizard!

**1/5 Stars - Big Waste of Time (and almost a lot of money)**…read moreI wanted to like Service Wizard, but my experience with them was incredibly frustrating. My AC condensation pipe was completely backed up and needed to be flushed. Their tech arrived on time and seemed very professional, spending about an hour and a half working on the unit and inspecting everything inside and out. However, he couldn't find where the evaporator line exited the house. His solution? Install an external pump and run a whole new drain line. The rough estimate for that was, well, a hell of a lot more than the $15 fee they charged me just to come out and take a look. When he left, I still had the exact same broken AC, was stressing over an exorbitant bill to fix it, and somehow found out I'd been signed up for a $15-a-month service plan that entitled me to another check-up in six months just in time for winter. Hoping to just get it resolved, I reached out to Service Wizard via Yelp later that evening to see if they could come back today to do the work the tech recommended. I never got a response. Frustrated, I called a different AC company. They actually answered the phone, sent technicians out right on time today, and those guys spent **five minutes** at my house before finding the external line, repairing it, and flushing my system. Problem completely solved in under five minutes, and the fee was incredibly cheap compared to the massive quote I got from Service Wizard. I will definitely be canceling my $15-a-month contract with Service Wizard and won't be recommending them going forward. Save yourself the headache and call someone else!

Came out, serviced the AC, at a good price. No complaints. I will now write out more words because…read moreyelp demands it.

Thank you to Frank and team for the prompt and great service to get our A/C fixed. Frank responded…read morethe same day on a 90+ degree summer day in Austin and came through and fixed the issue within 20 minutes. He and his team were quick, courteous and efficient. I would hire them again in a heartbeat!

On time, good communication and service. Explained what he was doing to correct the mini-split…read moredripping issue and what to do to prevent in the future.

Yusuan gave me a fair and detailed quote to replace my old HVAC system. He and his guys came out…read moreyesterday to replace the furnace initially. They worked tirelessly all day, in the sweltering heat, and managed to replace the unit in my tiny attic. They did a great & thorough job and were very friendly with me and my pup the entire time. Happy to recommend his company.

Prompt response time, good service with warranty for 3 months if something breaks. Would recommend.read more

***Update*** I failed to mention the best part of our…read moreexperience. We contacted them on a Saturday morning, and they were able to visit us the same day. That exceeded my expectations. Unfortunately, we have had a lot of difficulties with our Samsung washer and dryer and have had to have both repaired, several times, over the past 4-5 years. A few months ago, Greentek repaired our dryer, and most recently, they came out to assess a persistent annoying problem we've had with our washer. Greentek advised us the cost to repair the washer was higher than what we wanted to pay. (The amount of the repair and the amount we put into repairing it in the past was going to exceed the cost of a new washer.) So, we declined to have Greentek repair the washer and decided to buy a new washer. (Not a Samsung!) Both experiences were positive and we have no complaints with Greentek. They are prompt, professional, offer reasonable prices and do everything as agreed. Call them.

Airco came to the rescue when our 12-yr old HVAC had a line back up with a lot of water damage to a…read morehouse right before our move-in day. It happened at 4:30 on a Friday in July and with all the 100+ temps that week, the three other companies I called in a panic were too busy to come out. A local friend of mine said she'd had two years of good service from Airco, so I tried them next and they got us some help in just a few hours. Ernie the technician was AMAZING, friendly and professional and a relief to work with. Later on during the water damage mitigation process with TX Dry Out & Restoration, we ended up needing to replace the old out-of-code HVAC, and had a great experience with Airco. Brandon was extremely helpful and happy to coordinate with TX Dry Out to get our new unit installed on schedule amid all the restoration work. Both Ernie and Brandon went above and beyond for us during a very stressful time, and I'm so grateful! Thank you, Airco!

A technician came to fix my AC and then claimed I had a bad capacitor that looked as if it had been…read morereplaced by someone. He sold me the more expensive capacitor claiming it had a 5 year warranty, but he never provided a receipt or warranty information. He offered other services that would end up costing me thousands of dollars. It is unscrupulous to take advantage of others. I at least want the receipt and warranty for the work completed and paid for. A follow up would also be good business practice. I'll give two stars since my AC unit is fixed, but 1 star for customer service.

Hottest day of the year and our AC unit was struggling to keep up. The Quick Cooling team were able…read moreto get here and get everything fixed up. The guys are awesome to work with and honest and trustworthy! Tanner, our tech is great. We have worked with them for years!

Fast service! Been using this company since 2018 and they are super responsive. Tanner has been my…read moretech for the last 2 years and you couldn't ask for a more polite, friendly fellow. I recommend them to all of my friends and will look forward to doing business with them in the future!

I wanted to share my experience with A-US Air Cond of Texas so others know what to expect…read more My AC went out on Thursday, and American Home Shield assigned A-US Air Cond of Texas to my service request. I was told I would hear from the contractor within 24 hours. Late Friday evening, I received a text from the technician asking if a Saturday appointment window of 10:00 AM-1:00 PM would work, and I confirmed immediately. Saturday came and went with no arrival, no call, and no update. By 2:00 PM, I had attempted to contact the technician several times before finally receiving a response that he was still on another job. He ultimately arrived around 3:00 PM and completed the visit. I understand that delays happen, especially in the HVAC industry during busy seasons. My frustration wasn't that the technician was running behind--it was the lack of communication throughout the day. A quick text letting customers know you're running late can go a long way and helps people plan their day accordingly. The service itself ended up being fine, but the communication and customer experience could definitely use improvement. Hopefully this feedback helps future customers and encourages better communication when schedules change.

I will help pile onto this awful company…read more AHS, not sure why they still use A-US at this point, just read these reviews! I called AHS a few weeks back about my AC being out. A-US showed up the next day, replaced a capacitor, and rolled out before testing anything. I called AHS because the unit still was not cooling after replacement. they sent them back out, the guy that showed up second seemed really helpful. he tried to add freon and the pressures wouldnt change. he went to the attic and found a massive leak in the unit. he told AHS I needed a new indoor and outdoor unit. a WEEK later, they were out to replace the unit. it didnt go well. the tech spent about 3 hours trying to get this fancy unit to connect to the fancy thermostat. glad they upsold me on junk. after that, he gave up, left a note that the thermostat needed replaced. fast forward to the next morning, new tech shows up, troubleshoots it to a bad thermostat, LEAVES TO GO GET A THERMOSTAT!!! 3 hours later, shows up, replaces it, it connects, AC starts working finally. the note said it was a bad thermostat and he wasted 5 hours because he didnt bring one with him. Also, my thermostat is still just hanging by the wires today, a week and a half later, because they didnt have a backplate. Now, less than a week later, it can't connect to the unit again, and my upstairs is over 90 degrees inside. called on Wednesday, they hoped to be out Thursday, but made an appointment Friday just in case. These guys have the nerve to send a text Thursday late (5:15pm) when they close at 5, telling me they have to cancel my appointment and move me to Monday. They absolutely suck. First would be dont get AHS, but if you do, try to have them use someone else for AC before A-US. this has been an awful awful awful experience. A-US doesnt deserve the 1.8 stars it has on yelp.

My two experiences with AAA have been worthy of every bit of the five start ratings I have given…read morethem. In August, 2026, with the temperatures in the 100s, my Carrier had a coolant leak that made the unit unusable. AAA sent out Sonny to evaluate the problem. Sonny deserves every cent they pay him for both expertise and customer service. On that Thursday we were told that it would be the following Tuesday before they could get a coil and crew together. While we were debating what to do, Sonny told us that the office people had found a crew and coil and that they could do the work the next day, Friday. Jason, the company owner, had apparently become involved and had also come up with a temporary fix for the AC that would allow us to stay overnight at our house with the AC working. The repair crew headed by Eliezer arrived right on time on Friday, and they were done by noon. Again, I was greatly impressed by the AAA team. Sometimes things work out. Sometimes the right vendor makes the extra effort to insure that things work out. I am sure that there are many good AC vendors around. However, for my money, Alamo Austin is at the top of the list. tb

Overall Alamo was responsive, good service, and fixed the issue. They showed up within 15 minutes…read moreof when they said, which is hard to find these days. I basically knew what the issue was, (a bad capacitor), but they did their due diligence and checked both the indoor and outdoor unit anyway to make sure nothing else was going on. They were able to swap out the capacitor and were in and out of the visit in less than an hour. The only negative I'd cite is the price. Every business needs to make money which is great, but I found their pricing to be higher than most, so keep that in mind as you are looking at options. The capacitor I had changed was ~80$ part and they charged $500 to swap it, so essentially 400/hour for labor. I also had them quote me replacement for a $200 fan and they quoted $950, so you get the idea. If you are looking for someone competent who can do the job right I think Alamo is solid. If you are more cost conscious and don't mind shopping around you can get things done a lot more reasonably IMO.

AC goes out Saturday night, Labor Day weekend. I can tell it's the condenser fan motor that has…read morefinally given up after 16 years. I get to work calling companies that claim 24 hour service, armed with my naive diagnosis of the problem with the specs of the motor to make sure they have a tech that either has access to one quickly, or one on the truck. I called all the big names that you see commercials for, they all use answering services, nobody can answer my questions, I have to wait for a handful of drivers to call me, only to not commit to having the part and wanting to do an inspection first, or saying they won't have access to one until Tuesday These guys however.... they had a legitimate employee to talk to, he called his tech to verify he had the part, then worked with me on the perfect time for both of us to get this done. I felt respected as a customer because they didn't just blow me off, they committed to getting this resolved based off what I told them. Frank came out and was polite and had it fixed very quickly. No secrets about price, everything was explained and signed off on by me before they began working. Definitely recommend.

This company is truly amazing. They work hard to resolve issues and troubleshoot way beyond the…read morenormal "oh I think it's a freon leak so replace it". I love their dedication to the skill and craftsmanship of HVAC related work. These guys and gals are the best there is!