Save your time and money do not sell your shoes here they will low ball you, and shoes are way over priced. Customer service is horrible I had to force the employee to speak after I greeted him first twice. When it came to selling the shoes he wanted to give me a store credit of 400 for 3 pairs of shoes. This particular employee had no knowledge of how to buy and sell shoes, he had to contact his boss to confirm what he could offer. Listen to the other bad reviews they are true! Update: the owner decided to message me after I left my review. Please do yourself a favor and spend your time and hard earned money anywhere but here read more

Prized Kicks - Here is a perfect example of how great their customer service is. Here is the message I received after I left my review ‍ - Shoe Stores Near Me - Plano, Texas

this is not the first time this has happened to me. This is now the second time they say they open at 11 I got there at 11:30 exact to sell some shoes and the door is locked. The lights are turned off. Don't say you open at 11 if you're not gonna be open this is horrible customer reviews two stars on their website show you call their number to ask them and it just goes to voicemail. Do not waste your time going here. This is a horribly run establishment prices are too high and they'll scam you and don't waste your time going here. This will be the last time I go there. Or try to. read more

Shady business!! I have been a couple of times for my sons basketball shoes. Customer service is awful!!! We went December 26 and 27 and store is not open. Even though website and instagram says it is. Sons friend went same day and found store closed. No signs in the window staying they are closed. Voice mail is full. We won't be going back. read more

I waited 45 min for this store to open, finally left. What a waste of my time! Sign on the door and Instagram page say they open at 11am. Left at 11:45 and store still was not open. read more

Saw some off white 5s sail on their instagram. Drove an hour to go buy from downtown Fort Worth. Probably the worst experience I've ever had in a retail store. I walk in, and the set up is very nice and everything looks well done. Decor is off the charts. There's two girls. That are completely worthless. When I say worthless I'm not exaggerating. No greet or anything. First girl never bats an eye off her phone. Other girl glances before looking back down. No one else is in the store at the time. So I figured great, looks like imma have to hunt through thousands of shoes to find these suckers. After about 7 laps around the entire store looking up and down every little display... and walking by them over and over again... (again without any form of acknowledgment) I'm about to give up. My gf tells me to just ask the girls... which is when the service sucks even more... I'm not sure how it's possible to get that bad, but these two girls found a way to suck even more. I walk up near the display they're sitting behind, and stand in front of the girl (who never looked up from earlier.) She's glued on her phone. I stand there for a while before saying I need help finding something. Hoping she looks up off her phone... nope. Nothing. So I pull up the post on instagram and ask again, and she slowly looks up confused, like she doesn't work there...I ask again, I need help finding these and show the post on instagram... not only does she make no noise like she's a mute, but just stares... Finally, incoming second girl. She walks up, and I repeat again... I need help finding these (and show her the post)... she doesn't seem to know what or where they are. I show her again, and she is not sure again.... Then she asks me when was it posted on instagram... and I tell her a few days ago. Now finally she says "oh yeah we sold those already, they would have been in the display case." As she is saying that final sentence she's half way back on her ass to her seat. No form of empathy, sorry, or is there anything else you wanted/looking for. As I look back again she's back on her phone talking to the other girl. So unless you play for the Dallas Cowboys or Mavericks... find another more humble reseller. PS; yes I was looking for another pair. I would of purchased the off white 5s in black. read more

If you care about customer service, do not come here. As we walked in, we were not even acknowledged. As we browsed the mediocre selection, we were still yet to be addressed. It truly was a shame, as we had high hopes for this establishment. Please do better. read more

I had passed this store on the street a few times and decided to stop in to check out the store as my child and I are basketball shoe fans. Wow ! Prized Kicks has a great selection of shoes for shoe fanatics...Nike, Jordans, Adidas, Yeezys, Converses, high tops low tops, mids...what an awesome variety of shoes that may not always be the easiest to find! The lowest price shoe I saw was $129...highest was over $800. The customer service wasn't pushy or overbearing. They allowed you to look around without being followed. The store also had a nice selection of shirts and shorts at fairly reasonable to high priced. The location of the store is conveniently located and is easy to find near the shops at Legacy. I recommend the location if you are looking for shoes that may not be in stock at stores or may cost more money online. read more

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Horrible Customer Service!!!! The employee was a tall guy with glasses. I have shopped at this store numerous times in the past with no problems and spent lots of money. Over Christmas I purchased for my son a pair of shoes, shirt and Sweat Shirt. Spent $700. Me and my son came into the store and he told me what he liked. He tried on a Sweat Shirt which cost $240 and a size large. I came in the store the following day to purchase it and noticed that the Sweat Shirt was labeled as a large but the actual label was an extra large which was deceiving. After noticing the label difference I approached the employee who said that it was strange. He pulled a few of the large sweat shirts off the rack and measured them for me and they all seemed to be different sizes in length. He said he remembers my son and said no way would he need an extra large so I got the large which I tried on myself. He said since there was confusion of the size labeling that I could bring it back in after Christmas and change it which they they normally dont do. Christmas Day my son was very excited with the Sweat Shirt but it was too small. It was evident that we got the wrong size due to their labeling error. When I went back in the same employee said that he remembered me but never agreed to change it. He had to talk with his boss who was out of town. He took my number and would call me back. I never heard back and continued to come in weekly for 3 weeks and it was always the same with this employee. He could not do anything and needed to talk with his boss. He kept putting me off and then said that I washed it and it shrunk. He called me a Liar and said I needed to leave the store because he was busy. He said if I wanted to change shirt size that I should shop Walmart lol. What a piece of sh....t this guy. I have never been talked so poorly and disrespected by a store employee over their error on labeling a piece of clothing incorrectly, called a liar and thrown out of the store. The proper thing to do would have been to apologize and recognize it was their fault and switched the Sweat Shirt out to the proper size that my son tried on. After all it was a Christmas present that I spent $240 on. I will never shop this store again. There are too many other similar stores in the DFW area. Be warned of this employee and his supposed boss. read more

I'm a 20 year sneakerhead and this is the worst store I've ever been to. Offered me extreme lowball $150 for 4 pairs of vnds jordans and one pair was Jordan 1 mochas. Rude unfriendly staff. Will not be coming back read more

Saw some off white 5s sail on their instagram. Drove an hour to go buy from downtown Fort Worth. Probably the worst experience I've ever had in a retail store. I walk in, and the set up is very nice and everything looks well done. Decor is off the charts. There's two girls. That are completely worthless. When I say worthless I'm not exaggerating. No greet or anything. First girl never bats an eye off her phone. Other girl glances before looking back down. No one else is in the store at the time. So I figured great, looks like imma have to hunt through thousands of shoes to find these suckers. After about 7 laps around the entire store looking up and down every little display... and walking by them over and over again... (again without any form of acknowledgment) I'm about to give up. My gf tells me to just ask the girls... which is when the service sucks even more... I'm not sure how it's possible to get that bad, but these two girls found a way to suck even more. I walk up near the display they're sitting behind, and stand in front of the girl (who never looked up from earlier.) She's glued on her phone. I stand there for a while before saying I need help finding something. Hoping she looks up off her phone... nope. Nothing. So I pull up the post on instagram and ask again, and she slowly looks up confused, like she doesn't work there...I ask again, I need help finding these and show the post on instagram... not only does she make no noise like she's a mute, but just stares... Finally, incoming second girl. She walks up, and I repeat again... I need help finding these (and show her the post)... she doesn't seem to know what or where they are. I show her again, and she is not sure again.... Then she asks me when was it posted on instagram... and I tell her a few days ago. Now finally she says "oh yeah we sold those already, they would have been in the display case." As she is saying that final sentence she's half way back on her ass to her seat. No form of empathy, sorry, or is there anything else you wanted/looking for. As I look back again she's back on her phone talking to the other girl. So unless you play for the Dallas Cowboys or Mavericks... find another more humble reseller. PS; yes I was looking for another pair. I would of purchased the off white 5s in black. read more

What is y'all's refund policy I saw some women dunks for 120 something on instagram and they charged me 220 in stores When I try and call them, it'll always go straight to voice mail . I've been trying for 3 days and I still can't get in contact with a live person I'm going to take it up with my bank cause I give up read more

This store has the worst customer service. A young girl that works there doesn't greet any customers or assist with shoes unless you ask for help and even then she moves like she really don't want to help. She is definitely losing this shoe store business. Please retrain on customer service. read more

Terrible customer service. Have tried to contact them about shoes and politely asked them what the price was on instagram about shoes, and they deleted the comment nor responded to the question. Insanely high priced shoes, and honestly surprised they are still open. After reading their past reviews, seems like they really don't care for their customers due to the responses they give and how they've treated me here. Smh Don't shop here, take your business to a shoe shop with some class. Lmao read more

Great selection and reasonable price. Definitely recommend!! I enjoyed my experience there and was provided great customer service.

Low ball when they buy and mark up 20x when they sell... definitely would not recommend.

best variety in DFW and some of the best prices! very friendly staff, I'll be back for sure

Horrible HORRIBLE service at this store. Customer service is awful. Workers claim they know about sneakers just because they work there, & to top it off they are not even dressed up to par. Will never recommend this store to anyone. TRAP BOUTIQUE AT Willow Bend & THE LABORATORY on lower Greenville ARE THE PLACES TO SHOP FOR SNEAKERS. read more

Offered almost $500 for used Travis Scott Jordan 6's when I can order them brand new for less than that. When I asked for a better price the person working the desk said "it's gonna be one of those days" lol read more

horrible I was selling my shoes and didn't specify the deal and they had me in there for 2 hours and then proc to tell me I had to pay to get my shoes back and not to mention they lowballed the crap out of me. DO NOT GO HERE 0/10 read more

It had pretty good customer service. The down part is that on my shoes it had a little red mark on my white laces and I bought the crease protecters but he gave me the wrong size. read more

I don't understand all these bad reviews, Prizedkicks always has the best prices in town. Asia always helping me out with good customer service and the best buyout services. read more

Horrific customer service at Prized Kicked. Stopped in as I was passing by due to selection. Picked up a pair of shoes and had questions. Only to be met by a rude, disrespectful, and disgruntled young girl working there. I walked off to continue to look after being made feel like I shouldn't ask questions. Next another gentleman came in wanting to potentially sales shoes and was met with the same off putting attitude. Told the guy, that was literally just standing and waiting on her, that he creeped out another customer and they left because of him. He began to ask her why she would say that and she starts in again with major attitude. I call her out on everything and her response was "I don't have to change how I am for anyone". I would never have someone like that represent my business. Terrible. read more

I always have a great experience when shopping at PrizedKicks . The selection is the best in the DFW . Everyone always is always so helpful and knowledgeable . I never leave without buying something . read more

It is very surprising to see a lot of negative reviews because I had a pleasant experience even though I did not purchase anything. I was in Plano to run some errands and happened to stop by unplanned with the wife and baby. We were greeted and felt welcomed. One of the staff members was patient, asked if I was looking for anything specific and gave me the blessing to try on anything that caught my eye without the expectation that I have to buy something. read more

DO NOT SHOP HERE!!! Bought a pair of shoes for my daughter. Got to the hotel and realized the sizes they put on my box did not match. Went back to the store with my receipt the next morning and they they did NOTHING about it. $300 pair shoes. They are a scam! Do not buy from them! Horrible service! Horrible people! Have video online to prove it. read more

Came in too look around and buy a pair of 4s no one was in the store and the lady working there wasn't very friendly and was put out when I asked if they had a certain shoe. When they finally found the shoe I asked the price and it was so over priced it was hilarious there prices make flight club look like a bargain I was also the only one in the store so don't understand what the issue was lol read more

Went to go sell some Jordan's but the employee took forever to get back with me an offer. I was literally the only one in the store and all he was doing was printing stickers for the shoes. After waiting 30 mins I just left. Usually they let me know how much they want to buy my shoes for but now it's been pretty bad service read more

Absolute great store! Store was BEYOND busy but the level of customer service is unmatched. After checking the market I quickly saw how competitively priced their inventory was and had to take advantage of the HOT deals. S/O Salma for the hook up!! read more

Purchased a shoe from here for a Christmas gift and realized after we got them home that we had 2 different shoe sizes. Took them back and they could not find the other one. Picked out another pair and same issue, 2 different sizes but they were able to call the customer to get them back (thankfully). Once they got the shoe back in the store I went to pick them up but did not get full credit for my original purchase, store policy is they don't refund the tax. So 3 trips, not due to my fault, and I get screwed out of money. Will not be back. read more

They have a huge selection of shoes!! New quality and their customer service is awesome

STAY AWAY!!!!!! I bought two t-shirts and a pair of shorts for a present and asked for their return policy - I was told exchanges as long as everything is new - everything fit too small - went to exchange two days later and I was then told all sales are final!!! Absolutely ridiculous read more

Just try reaching them by any means, good luck. Seems to be just toxic/stuck up attitude by posting social media every 10 minutes all day long, but won't respond nor answer phone, ever. read more

It's a good place if you are looking for a popular shoe. There is not a whole lot of options.

DO NOT SHOP HERE !!!! DO NOT SHOP HERE!!! DO NOT SHOP HERE!!!! My teenage son went shopping alone and asked for a certain size shoe. The lady brought out the shoes and she did NOT have him try it on, just checked him out quickly. My son went to his car and realized they gave him the wrong size. 2 sizes TOO small. He went right back in and told the lady she made a mistake and the the lady was RUDE, and said no refunds and that they only do store exchange, but that those shoes didn't come in his size!!! Unfortunately, he left the shoes at the counter because they didn't fit and we thought we could dispute the charges, and now were out the money and the shoes. He should have taken the shoes, our mistake! I tried calling and no one answers! WILL NEVER SHOP HERE read more

Friendly staff but crazy overpriced looked at some Jordan 1s and were double the price that you can find on Goat

Worst scam shoe store ever. Horrible customer service. Had similar situation to reviews already listed. They sold me mismarked sized shoes and would not stand behind them when I asked for my money back or matching shoe sizes. Absolutely horrible!!!! read more

I went with a few friends and was welcomed but a minute later we were kicked out for no reason. We weren't even told why and to add everything is so overpriced. Some new balances were like 4 bands. Don't go here... EVER!!! read more

The worst shoe store. I was shopping for shoes and he said I was in there for too long. I was just trying to buy a shoe but wanted to make sure it was worth it. Never come to this shoe store! Waste of time! read more

i came in with a pair of shoes. customer service was very rude and she rolled her eyes at me multiple times and lied about how much the shoes where worth i checked goat and stockx after. read more

Customer service is awful. My wife and I felt that the girl working there makes you feel as if we are bothering her. Weird. I been in the game way before the employees were born, so I don't get the attitude as if it's some exclusive stuff. Like my dudes, sneaker boutiques are everywhere now, so they should lose the "I'm too good to greet" type attitude. Not attractive whatsoever. Go elsewhere imo .. Galleria has a good sneaker spot and so does lower Greenville. read more