My Toyota has been to this location four times & I've been there three times. I had Advisor Nicole two times & she is an absolute gem! If I could deal with her & only her each time I took my car in, I'd be extremely happy. She is a 5 Advisor through & through. Unfortunately, I was unable to honestly take the advisor survey, because the advisors are unfairly graded based on how EVERYTHING in the ENTIRE dealership is. Yes, the advisors are graded on how the manicurist did your nails & how clean the bathroom is. It's a horrid reality how the surveys are used. I can't give the dealership a ten because that's a lie & she deserves a spotless review. Based on my overall rating & experience, Nicole excluded, it's been pretty miserable going to this dealership. First terrible experience: I came to the dealership with paint chipping all over the body of my 2016 Corolla, the staff was great until a blind (yes, he said he couldn't see), geriatric Ken doll (Service Manager, perhaps) came out & pushed his finger all over the chipping areas making the chipped areas larger. I couldn't believe my eyes! There is zero excuse why someone would do such a thing. They were unable to help with the chipping, stating that it's not a factory issue. I feel geriatric Ken should hand paint my car after that experience since he made the problem worse. Second terrible experience: I came in with a couple of odd issues with the radio & lights. I was in the waiting room having a very informative conversation about the new Toyota's with the gentleman who checked my car in when I first arrived. I don't recall his name, but he was polite & should be selling cars. As we're chatting, another employee (possible car salesman) came up as if he was going to join the conversation, however he didn't say a word. He repeatedly looked me up & down head to toe in the most disgusting fashion I've ever experienced and that's hard to beat after I'd been in the bar industry for nearly two decades & have encountered some utterly slimy creeps. I quickly concluded my conversation with the gentleman, walked away for a few minutes & was yelled at from across the waiting room by the slimy creep. He yelled, "You lookin' for me?", I looked at him & said, "No! How dare you approach me in this way, how dare you approach anyone in this way, how dare you look at people the way you do, do you look at 16yr olds this way, etc. He froze in shock. I then walked outside & the GM followed. He asked what had happened, I told him & he didn't seem surprised at all. The GM of a company, ANY company should not allow a member of their staff to knowingly stare at crotches of customers, make them feel like a piece of meat & NO ONE should be subjected to such vulgar disrespect EVER! The GM stated that he has daughters & said it's unacceptable, however, why would you continually allow this creep to eat people alive with their eyes. However, he didn't just use his eyes. His body language was equally as vile. He did the crouch down & stare move & did the lip gesture, too. With this being said, I'd like to conclude that the female staff opened their mouths about him, too. He's obviously a problem. I was told one story & wanted to call the police on him for the staff member that had to deal with that incident. I feel terrible for the female staff that have to deal with him daily, female customers who may be too timid or uncomfortable to say anything & the advisors that receive bad survey scores for something the creep may had done. Correct the problems, GM. It's easy. My business was lost & I hope this extremely long, yet informative review is used for female customers in the future. read more

Horrible Experience. Servicing is too slow. I was told to wait 1.30 hour but my car came out after 2.30 hour just for safety inspection and tire rotation.. Its really not good in terms of service. Please do it outside and save time. read more

As I sit here yet again (for over 2 hours) waiting for an oil change I am reminded of why I hate this place. I have never left this dealership happy with the service I have received and today is no different. Whether it be the fact that they always cut corners or that they overfill their service schedule and still promise you the wait will be short yet it never is (WITH an appointment no doubt) I swear this is the last time I will come here. This dealership and its service department are clearly about quantity and not quality. Go somewhere else.....Anywhere else. And if you just HAVE to come here always confirm that they did indeed change your oil, didn't over tighten your lug nuts, reset your service light and used genuine Toyota parts. I've (repeatedly) had to learn the hard way. If you value the paint and finish on your car you need to know that they attach plastic magnetic cones to your hood leaving behind small scratches. Majority of the staff can't drive a manual transmission. They went through 3 employees before they found someone who could even pull our car out of the check in bay. Ridiculous. They tell you free oil changes for life if you buy from them but at some point you have to ask yourself what your time and patience is worth. read more

Where to begin . If there was a way to not put a star at all .. that's exactly what they would receive . If you are thinking about purchasing a car from here , DON'T! I came here with my friend to purchase a car and it was by far the worst experience I have ever had in VA. Managers and Sales reps are unprofessional . The staff just stands around and don't greet customers . My sales rep kept contacting MY FRIEND with updates after I had told her multiple times to contact me directly . The rep kept giving me excuses why things weren't going right on their end . Oh it doesn't stop there , went to go see cars and ofcourse the battery was dead from a previous person test driving it . Smh . If you are looking for a great experience , reasonable pricing , and good customer service skills .. Save your time from coming here . I wish I didn't travel here ! read more

My first experience here was not the best but when I went again and met Eddie James my experience was much better. He and Aaron the sales manager made me feel very comfortable and that I was their number one priority. I would highly recommend them to anyone looking for a new or used car. read more

Priority Toyota Springfield - Car Dealers Near Me - Springfield, Virginia

I'm gonna be honest - I love my car, my complaint is with the used car department and their lack of customer service. I bought a used car. A $18,000 used car that had no floor mats. I was told they would be ordered and I'd get a call. After 2 weeks I texted - no reply. I called and "he'd check on them" I went in and he was busy but would get them. Go in again and am told "don't know what happened - I'll order now and they'll be here in an hour ". He disappeared and 2 hours later I had nothing. It's been 4 months of texts, unreturned calls, and 4 visits to the dealer that is not near me. All because I feel a $18,000 car should come with floor mats. I want factory mats that fit the car. I don't think it's too much to ask. Customer service in the used car department is seriously lacking. Buyer beware. read more

Great service department at this dealership. Quick check in and work was incredibly fast. Also provides a nice place to get some work done.

My very first service visit after buying a car here and I have been waiting almost 2 hours for a simple shuttle ride. I can see two shuttle vans just sitting there for the past 20 minutes and now one of them just left. Without me. No one I speak to seems to have any sense of urgency, whatsoever. If this is what one may consider "Priorities for Life" just kill me now. If you are in the market for a new car, don't come here expecting good after-sale service and support. If you have a car you want serviced, save yourself the frustration and go elsewhere. read more

Very disappointed in the unprofessional behavior of the sales manager Ibrahim. We were promised a final price for the vehicle over email before coming in, but were surprised with a duplicate freight fee when we came in. Even after admitting that the MSRP already included this fee, the manager falsely claimed they never promised us a final price. If you're not going to honor the price given, don't give false price to lure in customers and bully them. read more

Took my car in for its first (6-month) service. Wow. I easily made an appointment online. When I arrived, the staff members were well organized and efficient.... I was driving away 35 minutes later with oil and filter changed, fluids topped off and even a complimentary car wash. read more

Took the car in for service. They kept calling me to remind me of the appointment. So while I was there I asked the Service Adviser to remove me from any future phone calls and wondered how I was getting called in the first place. When I got home I had yet another phone call wanting me to rate the service. Needless to say the rating was not good when they promised me no more phone calls but kept calling. read more

Just purchased a new Highlander at Priority. One thing that I noticed immediately, is that they are very professional compared to other Toyota dealerships. I had a very good experience with them and this place has business for Toyota vehicles moving forward. Sales person Alex was amazing! read more

After conversation with service advisor with Ali Nawfal9901 in priority Toyota Springfield . I just want to leave a bad reviews with their price as a rip off when apply coupon. My appointment at 1:30pm time so someone else checked me in, I showed coupon with oil change 24.95 for conventional oil change. The lady wrote down . When picked up the car the price at 45.03 I called Ali and he first said the coupon did not apply , then I asked him why ? Then he said he already applied but big pump from 24.95 to 45.03 , I felt like this dealer hired not honest service advisor . Will not come again for all my cars service . They really ripped off for price . read more

I was contacted my the General Manager after my review, and I was shocked to hear his explanation as to the conduct of very unscrupulous business practice. This is how Priority Toyota operates, according to the GM: As an example, a used car is advertised at $17,000, you like the car and start negotiating on a price, you go back and forth, and you settle on a price, both sides are in agreement, for example, $15,700. Priority Toyota will then take that negotiated discount of $1,300 and put it back into the cost of the car as a "reconditioning" charge along with $700 to sign over the title. All done after settling on a purchase price, they clandestinly put $3,500 back into the purchase to pad their profits. I can't believe how this dealer stays in business! read more

I had an oil change and radiator hose replacement completed here over an almost 4 hour period of time. A little over a month later we had to take the car into a different shop due to a burning smell. The other mechanic said it appeared the radiator hose replacement had been done incorrectly and my car was still leaking significant amounts of coolant. I'm very unhappy with the wait time and quality of service and will not return. read more

This is the worst Toyota dealership I have ever been to. Everything seemed great when I was purchasing the vehicle, but once they got my money, they showed their true colors. I had to register my vehicle in NC. It has almost been six months, and I have still not received my registration. I have to come back here every month to renew my registration and it is extremely inconvenient. They do not care about their customers at all and do not bother to follow up in the status of people's tags. Supposedly two different people who were supposed to be processing my tags have quit over the past five months. The customer service here is terrible. Do not purchase a vehicle from here. read more

Thanks Susan for taking care of my car so quickly. My experience was truly exceptional. See you in a few months.

Terrible experience - service took forever, the issue with my having to wait so long wasn't resolved, I found a part in my car and had to go back in to find out what that was - that took quite long, the service desk person came back and told me and then handed it to me!! I asked "do I want this?" he then says no, it shouldn't have been left in my car. The questionnaire after is horrible - it doesn't work in either FF or I.E. - the phone review is worthless, although I gave the lowest options, I never heard from the dealership. I will NEVER take the car there again if I can help it. Here were are, 4/19/18 and I've still not been contacted at all. read more

I purchased my vehicle from Priority Toyota in 2015. I have a Toyota Highlander XLE. Since the day one Miss DANA has assisted me for each and every service that I have requested. Today was not anything different. As it is summer even on the Wednesday the service center was jam packed. I did not have any appointment for my 40K service. I was lucky enough to see miss DANA on duty today. She has checked me right away and kept me up to date via text alert while my car was there. DANA is very professional, attentive and kind enough to take care of all her clients. A solid 5 star for her help from day 1 and more in the future. read more

Went in to buy my first new car and so glad I went to Priority Springfield! My sales rep, Carlos Ayala, was very knowledgeable and I felt like he had my best interest in mind. The whole experience was very positive. It's a very busy dealership but I felt like a VIP. read more

If I could leave a negative star I would! - February 2018 I was told I bought a limited Toyota Avalon but in actuality it was an XLS. I received this information from another Toyota dealership while purchasing parts. When attempting to contact Priority Toyota Springfield all of their managers refused to speak with me. When finally getting in contact with customer service a young lady said verbatim " it's just a used car, so what". I have never experienced such horrendous customer service! My tags were recently renewed a month ago and transferable however I was charged and have not received anything back as of yet. They operate under such fraudulent behavior and should not be trusted. If you have experienced similar problems please respond so something can be done about how business is conducted at this deceptive dealership. read more

Scheduled appointment at 8:30 am Saturday December 2nd,2017. Drop of vehicle the night before. Pretending doing his job, Ronald Martin called around 12:15 pm, 2:30 and again at 6:19 pm to let me know I could not pick up my vehicle till Sunday. Very disappointing that I have to change my schedule on both days Saturday and Sunday because of the slow service, lack of customer care service from Priority Toyota mechanic and Service advisor. It is unacceptable. read more

My service manager Jason was fantastic. He kept me updated and made suggestions not pushy for items not necessary.

My wife and I shopped here for a new car. Idriss Alison-Konteh was ready with our car, even in the rain. He was wonderful. He was knowledgeable, cordial, professional and very helpful, especially with all of the new electronic apps, etc.. He respected our process and did not pressure us. We also met his manager, Aaron, who could not have been more helpful and also not pushy. We eventually bought our car here and they made a stressful project as pleasant as possible. I am looking forward to being a Priority customer. read more

My RAV4 was taken here for extensive mechanical repairs after a car accident. They allowed a technician to take my car home overnight and I have screenshots from the app Toyota gave me when I purchased the car showing it was taken to multiple locations that night. The windows were opened and doors unlocked multiple times, all while it should of been secure at Toyota. The manager Susan said "they needed to test drive it". They never notified me if was going to be taken home overnight. Nobody was ever able to show me a policy saying this was allowed. Multiple people I talked to from Toyota said this should have never happened. I called the corporate 1800 number twice and was told someone would get back to me, but nobody did. Only staff from Priority called me back and they were rude and unprofessional. Susan even hung up on my father when he tried calling on my behalf. The experience was so bad, I will be selling my car so I do not ever have to deal with Toyota ever again. read more

A big thank you to Springfield Prority Toyota for taking care of our new car buying needs. Their prices, vast vehicle selection and unparalleled customer service exceeded my expectations. To be frank, the process was stress-free, easy, streamlined and could not have been better without the help of Chris Doss, Katherine Aldana, Idrissa Conteh & Mo Abdelhamid! You guys ROCK! Shout out to this dream team. You will not be disappointed! read more

I needed to get my oil changed by a Toyota dealer and I was thoroughly impressed by their service. Especially during a pandemic. It was easy to schedule and drop off my vehicle. They communicated quickly and finished so fast. I could have honestly just waited for the vehicle. The price was also not through the roof as I expected. They have earned my business! read more

I went in for my scheduled appointment at 1 pm on Saturday for emission and safety inspection. It took FOUR hours. Cashier and employees was way too clingy. Don't waste your time going here. I'll never come back again. read more

Customer Service = impersonal Service Prices = higher compared to other local dealerships Wait Times = long I've been going to this dealership for some repairs and oil changes since it opened and initially gave them a pass for customer service and wait times. However, when I had an expensive repair earlier in the year I checked with another local dealership which gave me a much lower repair charge for the same work. Other routine work I had done in the past (timing belt and water pump) seemed higher when quoted. Interestingly at this dealership, from one visit to another you can stand for a while by the service desks and no one asks if you need help. They all continue talking, going about their work, phones or lunch as if you're not there. If you need help you need to be the one to initiate the dialogue and even then you are at times treated as if you're an interruption or "you're not the customer that's been assigned to them". Also, when the service person quotes the price on car repairs it is done so as if I'm back at the BMW dealership (when I had a BMW) - big dollar amounts thrown at you and they want a decision now so that they can go do other tasks. Compared to the other local area dealership there is little customer service personnel to customer relationship that I've seen and I've intentionally tried various service personnel. Because the repair costs are higher at this dealership I have acquiesced to going in for just oil changes since it is closer to home; for repairs it is worth going to another local dealership. Even this is negative experience as time after time I have to wait long periods after paying to receive the car. The last straw came during the most recent visit when I waited 20 minutes after paying and that required being a nuisance and elevating the issue to the next in line manager. When I finally received the car, the 4 wheel drive system of the 4Runner had been placed in four wheel drive low and driven. For those that don't know about 4wd Low it is not for pavement driving and in fact there is a warning label on the sunvisor advising the driver not to drive in 4wd low on pavement bc damage to the drivetrain can occur. Anyone who has ever accidentally done that knows the "binding" that begins as the wheel is turned and the car is driven - and knows to stop the car immediately. I cringe to think my vehicle was driven from the parking space, around the lot and delivered to the service bay while in 4wd low. This dealership does not function or offer the customer experience like the typical Toyota care I'm used to and hope they'll improve. One star for consistent low standard of customer service, higher prices and especially not knowing their product to the extent they drive my vehicle in a setting that is damaging to the drivetrain. read more

To be clear, this is a review for 0 stars.To make a long story short, this dealership made my mom's experience of being a first time car buyer a complete nightmare. The employees here are rude and incompetent. Finance department can not work with numbers, and couldn't explain to us how our balance increased by 2 grand. We realized they did fraudulent activity on a tire warranty my mom never directly signed for. When they tried to fix it, they tried to blame it on us and wrote it off as "customer did not want this warranty". We made sure to have them change it to "dealership error"! Jen, the finance manager, is so rude and unprofessional. She also held my mother's tags after she already put down a large down payment and then after my mom had already came in to the dealership multiple times, we realized the tags we finally did get did not match the registration! And when she did finally make it in again for the fourth time to address this, they all ignored her and purposely avoided her. They told us Jen was busy with customers, but she wasn't as we clearly saw her in the office speaking to our salesman Mike, most likely about our situation.Complete chaos here. When I tried calling to fix this issue asap, the operator kept transferring me to other departments who would then transfer me back to the same operator. My brother had to make an excel sheet and tell the salesman Mike how to do his job properly because clearly they do not know how to do finances or tell a customer where the numbers are coming from. This whole store needs retraining in their jobs and their customer service. I judge customer service based on how the customer is treated AFTER a purchase, but it is seriously lacking at this dealership. There were many other factors that made this experience complete hell, but we will never come back here again nor recommend this place to anyone. Just look and see how many negative reviews they have had in the past month or two.Avoid this place and use your money elsewhere!!! Buying such a large purchase like a car should be an enjoyable experience with a dealership that is at least competent and ethical, and trust me this is NOT the place where you will get treated like you matter. read more

I have gone to this place, Saturday@10/17/2020, reporting my Toyota Camry 2016 white painting starts peeling and the whole painting has small black dots because painting defects. And they just told me to wait till major part of the car to peel so that they can fix it. I don't know if they are telling the company's stand or their own personal opinion. Its a shame for such a successful company to have this kind of customer service. read more

After taking my concerns to the general manager, my concerns were addressed in a very prompt and professional manner. I appreciate the assistance received over the last ten days. Original post below for context. Unfortunately, I have to agree with the other reviews stating that customers are no longer a priority after the sale. The sales staff was fine, but the financing and tag/title staff are horrible to deal with. It has taken over four months for my registration to be complete. I've called the county where my truck is being registered and they have repeatedly given the dealership the necessary information to complete the process, but no one has done anything with it. I have tried calling and emailing the tag/title department but cannot get anyone to speak with. They really just don't care about their customers after the sale. read more

Great car! Great sales staff! If you need a car get with James Hibbert. Great sales guy and very knowledgeable.

I am not one to leave reviews but after my experience with the Service department at Priority it has made me re-evaluate where to service my car (for the future). My 2007 Toyota Camry has been at the dealership since July 15, 2016. It is now October 13th, three months since my Camry has been sitting at Priority. I believe I have the right to be a bit annoyed (probably worse) that I have received no update since September 12th. The only reason I even received an update in September is because I had to go to the dealership due to the loaner having an issue with one of the tires. My Camry was recalled due to excessive oil consumption. It was seen in May and I was told by my service adviser that the parts to the engine were going to be ordered. I was going to get a call once the parts were in so I can bring in my car. I never received a call. I had to call Priority and yes, the parts did come in so I took my car in July 15th. At that time I was informed that it was going to be at least seven days before my car was ready. I was given a loaner at their expense. It was all fine. Until the following week, Wednesday, July 20th, it all started to go downhill from there. My radiator broke. I will not go into details in regards to the radiator but I provided a new radiator for the car. It seemed that once I provided the radiator that my car was finally going to be fixed. No. I found out later that my engine had to be shipped out. At this point, I don't know if my engine has been shipped back or what condition my car is in. I was told back in September that my engine was on its way back and the latest I would get my car would be the following week. It is now October 13 and nothing. I even called yesterday and left a message with Mayra to please have the adviser give me a call with an update. Even if the update is "no change" would be the polite thing to do. I am tired of having to put on a smile and give an excuse as to why after three months I am still without my Camry. I understand that I am not the only one in this condition but three months is a bit ridiculous, or so I have been told my brother and cousin who currently work for a Volkswagen and Ford Dealership. This experience has made me reconsider ever bringing my Camry (if I ever get back) to Priority. I find the lack of communication distasteful. read more

First off, i would like to state that, my goal in writing this preliminary review is to only highlight my experience and not to undermine or place a negative light on the Priority Dealership. Furthermore, I hope Priority Toyota will use my experience as a lessons learned to help enhance customer satisfaction and the Priority Enterprise. I am an out-of-state buyer that just purchased a certified used 2014 FJ Cruiser Trail Teams Ultimate edition from this dealership. So far my experience has been so-so and I am starting to have more concerns after reading some of the negative comments left by others, which have similarities to my own experience, who have purchased from this dealership. My main concern is a perceived lack of communication between dealer/personnel and the customer. My experience so far has been a constant requirement to probe/fish for updates on status throughout the buying process. I have already paid for the vehicle in full and am still waiting for the dealership to schedule a transport service (which was prepaid and agreed upon in writing) for delivery of the vehicle to my out-of-state residence. Furthermore, it has been a week and a-half since I paid for the vehicle and sent back the final paperwork(FedEx overnight) in which no one ever responded positive receipt. I emailed and called finance officer 28 Dec 2017 (name left out) but did not receive return email or call back. Likewise, I called my salesperson to confirm and was told they would check with finance and have them call me back (no response). Again, I contacted my salesperson (who will remain anonymous) on Friday 29 Dec to ask about transport. I was told that the vehicle should be picked up by dealers go-to transport company by mid-week (1-5 Jan 2018). So, I waited until Thursday 4 Jan 2018, with no provided updates or communication, to again probe/fish via text for information. I was then told that they were waiting on transport company response. So, I asked for transport company name and phone number to open my own communication channel. Quickly, I received a text that stated "I will get it as soon as they receive it". This gave me the impression that no one had attempted schedule the transport in the first place. During the previous communication I was also informed that I would receive a pick up date by Friday afternoon, Jan 5 2018. Now, its Friday 5 Jan 2018 around 2:30 P.M CT- 3:30 P.M Priority Toyota time and again I have to probe/fish for an update via text. I am now told that all transport agents are booked and they will try to get someone this weekend 6-7 Jan 2018. So, to recap, it has been about 10 days since I negotiated, bought, paid for, signed and sent back paperwork, and not to mention, sold my own vehicle to my local Nissan dealership and I am still waiting for my vehicle delivery to be scheduled. I understand that the Holiday's and weather can affect timing but the overall feeling I get is that now that I have bought the vehicle I am out of sight/out of mind. Bottom line, if the dealership/personnel would have provided timely updates, without the need for probing/fishing, then I would have been content in the understanding that at Priority Toyota the customer is "Our Priority". With that said, I will hold my final opinion and rating, in the hopes that Priority Toyota will take the High Road to enhance my personal experience and rebuild the bridge of trust, confidence and customer satisfaction. read more

GREAT DEAL-GREAT PRICE. I just purchased my 2015 Toyota Tundra from Springfield Toyota. First off the new facility is beautiful. However what got me the most was my salesman, Ricardo. He was outstanding! He knew all the products like the back of his hand. He also knew all the the offers and angles to get you the best deal. Before I purchased, I went to several dealerships in Maryland and Virginia with many trying to sell me the car they had on site, where Ricardo found the car I wanted and brought it on site to me. I was so pleased with him, that I came back with my son and girlfriend and purchased their 2015 Toyota Corolla from Ricardo at Springfield Toyota. read more

Priority Toyota Springfield - 2015 Toyota Tundra from Springfield Toyota - Car Dealers Near Me - Springfield, Virginia

I want to start off by saying that I did not buy my vehicle from Springfield Toyota and this was the first time I went to this car dealership. I scheduled a 9:00 a.m. appointment for my vehicle for its 10,000 mile required maintenance. This includes an oil change, topping off of all fluids, rotating the tires, etc. The customer service representative with whom my appointment was scheduled was late to work that morning. Someone else had to get me checked into the service department because I arrived early. I waited at the dealership while my vehicle was being serviced and it took approximately an hour and a half. I liked that they washed my vehicle after they serviced it. They also provide complimentary coffee for its customers. What I found disappointing when I returned home was that one of the hubcaps looked like it was going to fall off. Luckily I was able to push it back into place. read more

Stay away from here at all cost. It has been nothing but a nightmare. Started with the finance department lying, then car titled to the wrong name and 2 1/2 hour oil changes. I may buy a Toyota again but never from here. I hope you stay away for your own good. It's to late for me. read more

Great service and special thanks to Maria Kafee. She was very helpful and she give me a great deal

This place impressed me when it first opened up. Since then it's really gone downhill. I needed to bring my car in to make several recall repairs. It was a real headache. Seven !! phone calls just to make an appointment. Disconnected calls, confused employees, no call backs as promised. When I was finally able to bring the car in, the employees in the service bay area were standing or roaming around like zombies, no one appeared to be doing any work. Every employee looked confused, directionless and pissed off. Finally after I stood there for ten minutes, with not a single idle employee making eye contact or checking me in, I was able to get signed in and leave the keys. After I left I realized they didn't even give me a receipt for my car. When I went to pick up the car the next day the service bay scene was ever worse. Every employee in the service bay was either arguing with a fellow employee or a customer. What kind of company does that? One employee was browbeating a lady so badly I wondered if I should call the cops. When I intervened and I suggested he back off (she had elected not to have a 70,000 mile checkup at that time because she was going out of town, technician refused to accept this and was yelling at her and berating her for like 10 minutes, lady was practically in tears), he started yelling at ME! Lady turned to thank me since she was at her wits end with him. This place is the pits! Stay away. Service department management needs to be replaced - it is awful. read more