Make an appointment, wait 2 hours for an oil change, walk ins, wait two hours for an oil change. They offer oil changes for life if you buy a new vehicle here. I guess thats why it always take forever to get any services completed. This place needs to understand that people make appointments so they don't have to wait and wait. What a horribly ran service department! read more

We were at Priority Toyota on Monday July 28 because of the light on regarding my tire. We got in right away. In the afternoon we returned because one of our tires got nail. The service manager Susan and the mechanic ( cant remember his name) took us in even it 5 minutes to close time. We were so appreciate for their dedication- The price for a tire( Michelin tire ) was good price-service was great We like Priority Toyota at Springfield so convenient, quick to get appointment- reliable; expert; facility so clean Staff are so professional ; courtesy and good work This is a place you can sit and relax to get service I told my friends to go here for buying cars and get service Thanks you so much for all service staff I do not usually write review but I got to because you deserve and want to express my thank you Priority Toyota in Springfield is the best Nancy T read more

Leased a Vehicle in 2019 was offered lease document with fraudulent signature and false lease terms. I have informed VA state attorney of bad business practice. BUYER BEWARE read more

saw ad in autotrader for used 4runner at priority. Went there, met Hector Amaya who showed me the car. We test drove it I(it had just been received, hadn't been detailed, checked out or yet, they had just gotten it) . Hector took me through the whole process, he and I went over the car to see what all was necessary to be done to it. he and Al listed out everything they would do to fix some minor issues, al finding things we missed. While they had the car, Hector would call and keep me informed on the progress as did Al. When done, I had hector test drive it and let me know what he though because by then I had confidence in his integrity and honesty and trusted his opinion. Picked it up, it was as he and Al said, fixed up and really nice. If I buy another toyota from them, I won' t deal with anyone other than Hector, I consider him a new friend. Highly recommended...thanks Hector! read more

I purchased my Acura from Priority Acura Chesapeake and this is the closet Priority dealership to my house. I had an AWFUL first experience here. I brought my TLX here for service they broke my glove box looking for the key to the tires and pretty much rummaged through my car looking for the key to the tire when it was there the entire time. The Service Manager tried taking to me calming me down but I was beyond pissed about the level of service. On Monday Jan 11 I told my MDX there for a tire issue. One year after the TLX issue...I figured I'd give them a second chance since the dealership is under COVID restrictions and would not be so crowded. My appointment was with Dewayne. He was awesome. I told him about my past issue with Priority Toyota of Springfield. He told me that he was going to take extra special care of me and he appreciated me giving them a second chance. The atmosphere in the dealership was totally different this time. Not so crowded much cleaner and calmer. I appreciate the level of quality that Dewayne did to help me. The lady beside him Charlye was awesome too. She assisted me in Dewaynes absence. Much better experience. read more

I was told that the service would take an hour for the 40000 mile checkup. Get here they say I need 45000 because I am 43000 , which I told the person on the phone the mileage. Now it's going to take 3 and half hours. The price is double what I was told. Not happy I made plans to meet friends and had to cancel, Not happy!! read more

this source is steal business, and from your credit history, the muslims are stealing in this business as managers, i have experience, even they do not register the car you buy from them read more

My wife and I just recently purchased a Toyota Highlander from Priority Toyota in Springfield. Overall, we had positive experience and just wanted to share it with anyone who might be considering purchasing from this dealership. We are the type of people who do their homework. Before visiting, we did research on the price we could expect to pay and also collected a series of competitive bids for the same car. We planned to work with the dealer who presented the best initial offer. Priority Springfield came in with the lowest quote, however, we had already test driven at another dealership. We went back to the original dealership and gave them the opportunity to match Priority Springfield's quote. They would not, and the feeling we got from the sales person we worked with at this other dealership was about what we expected from the stereotypical car sales persona. The next day we made an appointment with Kirk at Priority Toyota in Springfield. We brought a lot of questions with us and he proved to be extremely patient in answering all of them. If he did not know the answer, he researched and found it. When he had the opportunity to give us the "ideal" answer, he also proved to be honest and gave us the real one. We are careful shoppers, not quick to make a decision when it comes to such a big purchase, and Kirk did not rush us one bit. He was polite, courteous, and personable, and it truly felt like he had our best interests in mind rather than trying to make a quick sale whatever it took. Before our test drive, we noticed that the car was on empty, so Kirk went and filled it up with a FULL tank of gas. When we finally sat down to discuss price, we presented the quote we had been given over email. At first review, he was surprised at how low it was (the original person who gave us the quote was out that day), but he spoke to his manager and they quickly agreed to honor it, even though they claimed it was missing a few fees that should have been included. We appreciated this display of integrity. While we were not able to negotiate any more off of that amount, we felt fairly confident that we were getting a good deal. The process did take longer than we were hoping, but in the end we drove away satisfied with a beautiful new car. read more

Priority for Life. I get inspections and oul changes for the life of my car. I can show up without an appointment, and they will immediately fill my tires to the correct pressure. Priority loads its records to CarFax. Manicures and coffee while you wait. Comfortable chairs. Free shuttle to your house or the metro - anywhere within 5 miles. Very friendly staff - they explain what they are doing and do not upsell unneeded service. I know that it is more expensive than Pete's Garage, but I do like the convenience and atmosphere. read more

I recently purchased my Highlander, about 2 months ago ... So my biggest concern is the car starter that I purchased by this dealership- it not cheap for a starter $799 but because the sale man recommended and it will keep my new car under warranty of the company... But the stater only work about 80 feet distance and ...Since then I never have a single Morning starting my car from my apartment building to the parking lot about 400ft ... So the only way to start my car is walk real close to it and it will start and as soon as I open the door it'll automatic off and I have to hop inside start it and sit in this kind cold and wait .. I had been come to the store and as for an instruction book or manual to finger how to make it work right . But the answer is no book or other ways !!!! I Now need to pay the company $200 extra to install an "after market " and replace the Toyota brand!??? I came a gain ...and have a manager called back and said that everyone who purchased this product had the same problem and they all have to pay to install a different one after market!!!? Are you kidding? Instead of the Toyota one I could have a much better stater which the same price or cheaper that can start from the smart phone. I will not accept this problem and suffering with my car for the whole life ..I will need a refund of this product. Other than that I had a bad experience with the car wash too, the fisrt one is great from the gentleman of my team service. The next one free wash from the dealer was Shock me ... feel Like some one through a bucket of water to the car and not even do anything ... !!!! read more

Todd is the best salesman priority has! He's very knowledgeable and always friendly! Couldn't have asked for a better experience here! I will definitely be recommending my friends to come here to buy from Todd!! If you want a salesman to take care of you here ask for Todd!!! read more

Osman provides good customer service and gave us a good deal on a car I was purchasing for my Dad. It did not take long as I expected, usually it's such a drag buying a car. Osman explained and showed us all the features of the car we were buying (Toyota Highlander), which has been my dad dream car since I can remember.I would recommend any one purchasing a vehicle at priority Toyota to ask for Osman read more

Purchased the undercoating along with a brand new Tacoma TRD off road at this dealer on 09/19/18. Scheduled to have the undercoat work on 09/27/18. Got the truck back on same day and the result was awful. This undercoating looks like was done by high school kid using the rust-olem spray can to apply. The so call "highly trained" technician miss several places on the frame. The original frame came in glossy black and you can see the glossy black spray all over the frame. Came back to the Dealer on 09/28/18 and demand an answer and talked to Ms. Kibebe Tezera. She claims the tech purposely missed the spot to protect the electrical component . This is bull, because the spot they miss, i don't see any electrical wires. I've owned 3 Tacoma and all got the undercoating done and none of them looks like the one was done by Springfield Toyota. Back and ford, Ms. Kibebe Tezera suggest to have the undercoating re-do and promised to fill up the tank and put me the loaner car. Call back on Sat 09/29/18 to confirm the time and availability of the loaner car. Talked to Ms. Stefanie Davis, whose the manager. She re-ensure the loaner car will be available when i come back. Today, 10/03/18, after dropped off the truck to have the undercoating redo and talked to Mr. Fred Corbin the Assistant Service manager. When I ask him about the loaner car, his respond was, nothing available. When i ask him can your shuttle take me to Tyson Corner, his respond was, "our shuttle can only take you up to 5 miles radius". BOTTOM LINE, STAY AWAY FROM THIS STEALER IF YOU NEED TO HAVE ANY AFTER MARKET RELATED DONE TO YOUR CAR. read more

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A ton of hidden fees and shady tactics. These guys are good so watch them carefully. All they see are dollar signs when you walk through the doors... I was continuously told the price of the vehicle was $17,995 and with my trade-in and down payment I had $6,000 which puts the price at $11,995. Some how I ended up financing about $19,000 and when I brought the paperwork home and looked at the fine print I am paying over $28,000 for a vehicle worth about $15,000. I was shown one piece of paper with one price and then a different one with a different price. I still don't understand the PDI fee of $1,500... seems way too high. When I took delivery of the vehicle it had not been detailed and there was trash in the glovebox. The seats also have stains. When I brought the vehicle home I found out that the Maps function does not work on the stereo and I have to pay a fee to get maps to work. Overall, I felt like I was pushed through the buying process and my concerns weren't addressed. I would not recommend Priority to any family, friends or shop here again. I did not feel like a Priority! read more

I'm very disappointed with the service I received at priority. I had a rattling noise in my car and figured I would get an oil change at the same time. No one called to say if they were able to diagnose it or not, no called to tell me what my total cost would be, basically no one had the courtesy to call me at all. When I picked up my vehicle my advisor Fabio was gone for the day and the cashier was not helpful in finding someone to help me. We service three vehicles at this location because it's close but looks like we will need to find another dealership. To make matters worst I called customer service and they assured me management would call me back and guess what no one bothered to call. Definitely a Bad way to do business and keep customers happy. read more

Horrible service experience. Made a 10:30 am appointment and left at 5:30 pm. Was told after the fact that if you drop off you get moved down the list for people that wait. Service staff needs customer service training. read more

Ive been waiting for 2 days and I've called 4 times to try and get in touch with someone. Yet I've been transferred to multiple voicemails, and hung up on. I bought my car from this place in October of 2019. Will promised to send me the second set of keys. I've still yet to receive them and nobody has contacted me. Waiting almost a year for something I was promised is unacceptable. read more

Worst experience ever. My salesperson Milena Taborga pretty much ruined me. She failed to advise that I was losing thousands (nine to be exact) on the trade. I trusted her completely because I bought 4 cars from her previous to this one. Never though she would be so careless and greedy. Now I have a large debt for a Toyota :( read more

Shady business! Profit over satisfaction! No Guarantee! Cost me $500 to replace a $30 thermostat. To be fair, to change thermostat is not as easy as removing lights bulbs. But, Come-on!, removing the hose connector to the engine and replaced the thermostat do not cost me $470. I understand they have to check for the pressure and refilled the radiator with coolants, dispose old coolant, and etc. The max is taking two hours. So with that price, it seems that I am paying over $200 per hour for labor costs...just disappointed! read more

I would give no stars if I could. The customer is not the PRIORITY when it comes to their service department. This is not the first time I have had issues with their service department, but it finally came to a head with this visit. I have had a better experience at the DMV than I did this morning. I made an appointment for a Priority for Life Oil Change at 8:00 am. I was assigned Anna. Now I believe the first person you encounter at any business and that reaction sets the tone for how your visit will be. When I arrived, I pulled my car into the bay and waited for someone to come assist me. After a couple of minutes, someone approached me and asked me what I wanted (wow, not good morning or how can I assist you). I mentioned that I had an appointment at 8:00 am with Anna. I was told that Anna no longer worked there so I must be mistaken. I was directed to a supervisor who asked me what I wanted (again, great customer service welcoming someone to their business). I mentioned I had an appointment, but was told the person I was assigned no longer worked there. I was directed to Dana P., who never lifted her head for the first 5 minutes I stood there to finish her paperwork. Dana finally asked me who I was and what I needed. I mentioned that I had an appointment for an oil change. She asked me what my mileage was on my car and recommended a tire rotation. I agreed, and was told the service would take 1 hour. I mentioned that I needed the battery replaced in the key fob I was handing her because it was completely dead, but there was a working key fob in the car. While I was at the counter, Dana began to apply deodorant to her underarms. (Isn't there an employee break room?) After waiting 2 1/2 hours, I approached the cashier desk when a different service representative called my name. He then told me Dana has put the service requirement incorrectly into the system and that is why it took as long as it did. (not sure why a service rep couldn't come find me in the waiting area and let me know there was a problem and what they were doing to correct that issue). Then the service rep told me it was going to cost $16.00 because they replaced the batteries in both of my key fobs. I mentioned I had only asked for one battery to be replaced. He blamed that miscommunication on Dana, but it was up to be to pay for it since they did the work (what? you want me to pay for something I didn't ask for?). So let me understand this: I am greeted horribly by two service reps to start this morning, then the third service rep incorrectly submits my work and no one comes to tell me it will take longer than I was told, even though they know I was waiting in the lobby. Then a fourth service rep tells me I have to pay for something I didn't ask for. When I ask to speak to the General Manager of the dealership, the cashier walks me to his office, but he is not there. I ask to speak with the assistant general manager, but that person is not at work yet, so I ask for the service manager and that person cannot be found. No wonder there are so many problems, there is no leadership at this place. All it would have taken was one person to make me feel like the customer is the PRIORITY at this dealership. NOT ONE. There was always an excuse and someone else was always to blame, except the customer has to pay. I have two cars through Priority Toyota. The customer is the Priority when you are buying the car, but that is gone when you need the service on those cars. This is the so called Priority for Life Service. Funny thing, is an $8.00 key fob battery and a little customer service would have gone a long way. read more

I believe over the course of a few days Priority worked hard to gain my trust in order to take advantage of that trust in the end. Doubly bad on my part because there was a signal of dishonesty right in the beginning. The first negotiations involved vehicles on their lot that were demonstration vehicles. The deal the business office offered showed a sizable discounts from the MSRP, but then proceeded to add a bunch of stuff on that price. This included adding back in the "Delivery, Processing, and Handling Fee" of $1,495 that's in the MSRP. That's basically dishonest. If they're going to put it back in, why not just reduce the discount by that amount? I had been warned about Priority by a neighbor. He used the USAA buying service to establish a price on a new Toyota while overseas. On return to Virginia with a family of 4 and no car, he got squeezed by Priority for more money, and was very unhappy about how they took advantage of him. I would have bypassed them, but I'm hooked on Toyota vehicles, mainly because of their reliability. No other dealer in the area had what I was looking for. Thankfully, I had visited a different dealer previously. They didn't have what we were looking for, but gave us a very good offer on a new vehicle on their lot. It was close, but not what we wanted. In comparison, Priority's offer on the demos wasn't even in the ball park. I gave them offers which they rejected. I almost walked out when they were deceptive about the discount. I should have, but when it was apparent that we were not going to buy a demo, the salesman shifted immediately to trying to find a new vehicle at other dealerships. Later the same day they called saying that they had found a vehicle in Maryland. We negotiated a price that was acceptable. To keep it simple, I insisted that the number I would use included everything going to the dealer. The only add on would be for taxes and tags which the dealer would be transferring to the state. The next day, we returned for pick up. When presented with the sales agreement, it was confusing. Not one number on that agreement had any relationship to the MSRP or numbers used in the negotiations. But the bottom number appeared close to the expected price with taxes and tags. On their printed form, there were 3 different dealer fees mixed in with taxes and tags. Priority has a $899 processing fee, and on our form, a $82.79 Dealer's business license fee and $17 Purchaser's On Line Filing Fee. Total fees going to Priority $999.58! There are signs around about the $899 fee, but nothing about the others. I believe the sales agreement is designed to be confusing. I was STUPID to sign the sales document without running the numbers to see that it was exactly what was negotiated. It looked about right. When registering the vehicle with Fairfax County, they request what I paid. So I did the numbers and found out I paid more than the negotiated price. Not the almost thousand dollars of the three different fees on the sales document, but another, smaller number that could not be explained by any combination of their fees. I figured that they'd make it right once it was pointed out. WRONG! After a back and forth with the salesman, he admitted that the additional money was fees to Priority. He then hit me with a GOTCHA "you signed the sales document". I'm supposed to get free oil changes and State safety inspections for life, but I have no intention of ever going back to Priority again for any reason. Recommend others look at all the reviews of Priority by customers on Yelp, and elsewhere. Not good. Had I done so prior showing up at Priority, I would have been better conditioned to check everything. It is probably going to be getting worse for the customers at dealerships. With Tesla selling cars without dealers, and growing extremely fast, it would appear dealerships, as we know them, are going away. Good thing as they don't add value, or earn their cut. IMHO read more

great visit as always when you meet Dwayne. he always give you the best advice for your car.

This dealership chain gets it. Customers who increasely must finance over a longer loan term as income have stagnated, while vehicle prices have progressed with inflation and creep of govt regulated improvements and capabilities, it is only prudent to focus on quality, reliability and ownership cost of vehicle - out the door price and maintenance. I accepted offer, which Salesman Matt Strawderman, Managers Daniel Vasquez, Mr. Machado and Jim Carey meticulously and patiently tailored and then re- tailored of remaining 2015 DMV inventory to meet my persnickety preferences. I'm afraid those that don't get it will be left in the dust. read more

Worked out a lease on line and they were true to their word. Everything went smoothly and we drove out with our new Highlander. Gideon did a GREAT job of taking care of us even when we couldn't make up our mind about the color or the trim level. The honored the trade value of my vehicle and the monthly payments of my lease just as they said they would. No tricks no gimmicks. Thanks Priority and Gideon read more

I recently bought my 3rd new car from Earl Stevens and, as always, came away feeling very good about our negotiations. In my opinion, he is one of the most honest, informative, pleasant and non-threatening car salespersons I have ever dealt with throughout my 50+ years of buying cars. I believe he truly cares about ensuring that my buying experience is as positive as he can make it. I highly recommend him to anyone in the market for a car. read more

Called Toyota because my wife and I are shopping for a vehicle. Hung Nguyen answered the phone right away and exactly got what I wanted which was a RAV4. He made the process fast and easy. Definitely recommend him if you are in a market for a cheap and reliable vehicle. read more

Back in October I went in to look at vehicles and I walked out with a beautiful Toyota hatchback which I'm very happy with. Unfortunately, I am very unhappy with the finance department at Toyota. They mishandled my paperwork and now they are asking me to pay two months payments in December. A Mr. Harris was extremely rude and disrespectful and questioned my ability to provide proof of a letter I received from Toyota. I don't recommend you doing your financing through their in house company. They could have resolved this earlier on if they would have communicated with me sooner. I'm very unhappy with their customer service and feedback. Go to another DEALER! read more

I went in to get my brakes fixed, they assured me they would be fixed by 5pm that day. After stripping my car down they came back with a list of things a mile long that was wrong with my car. My plan was to trade the car in and get a new one, but I still needed it to be safe to drive until I did. The only thing I needed was the brakes! 7 hours later and a price at nearly 8K my car still wasn't fixed. It was 5pm and they were shutting down!!! SHUTTING DOWN!!! WHAT!!! They already had the cash boxes out of the drawers! We're like but where is my car?! Oh yeah, heres a loaner, but you need to hurry because we are closed. WHAT!? The car was beat up and dirty, the next day (Labor Day) the tire was flat. We had to put on the donut tire. The follow work day I called priority Toyota they said come in and we'll change it, when I get there, they tell me they are charging me for the popped tire and the cost of a new one. MY CAR STILL ISNT BEING WORKED ON!!!!! Save yourself some heartache DONT COME TO PRIORITY TOYOTA EVER. If I rank it lower I would. read more

I just got a new RAV4 here and it was the best car buying experience I've ever had. I worked with Marcelo, told him exactly what I wanted and within a few days he found the exact car I wanted down to the smallest detail. I also got more for my trade in then I ever thought I would get. All that with free oil changes and inspections for life, you can't beat it. read more

This was my second time having my car service at the priority. Making an appointment was super convenient and easy, I can just chose whichever service I need on my phone. And they will confirm by e-mail. On the date of the appointment was a super busy day, but just drove in the car, and straight toward the contact person, by the way Anna was my service advisor contact. She was super nice and attentive. This was my second time having her taking care of my car. I have my Yaris IA to have safety inspection first time since I bought the car, and was worth it!! Because I will have complimentary life time safety and emission inspection and much more. Great option to buy car at Toyota Priority. Services were super fast!! We only wait 45 mins long, and car was ready to pick up. Great services and nice people. Thanks. read more

After getting the run-around from other local Toyota dealerships, we made the decision to invest our time (and eventual money) with this dealership that is nearly 40 miles away from our home. I want to give a shout out for excellent customer service to Rinaldo Campana and his entire sales and service and finance team for a great car buying experience. It is our first Toyota. They listened to us and made things happen quickly. I would highly recommend Priority Toyota the next time you're in the market. Plus - they have free manicures on Wednesdays and an amazing FREE oil changes / inspections, etc., for life. Keep doing what you're doing. read more

The only reason I give a 4-star instead of a 5-star rating is for me, personally, the location isn't the most fun commuting to and from. Since they are in Springfield and I live 60 miles south, dealing with I-95 can be challenging. Other than that, the experience was one of the best I have had with a car dealer. I was able to set up everything remotely and then show up for a short test drive, sign the documents, and drive away. All-in-all the time spent on site was less than 2 hours (I spent more than that on I-95). I'm satisfied with the attention, the price and the service I received. I recommend anyone looking to purchase a vehicle to give Springfield Priority Toyota a chance. read more

I previously gave Priority service 5 stars because of my experience with Steve. My original review is as follows: I was a ride for someone dropping their car off for service and on the way to the dealership we noticed one of the headlights was out on my car. I only had 10 minutes before I had to leave for an appointment somewhere else and Steve hooked me up big time! I told him my dilemma and he dropped what he was doing to help me. In 10 minutes I had a new headlight that Steve replaced for me at no charge! Not only did he help me when I had no appointment, he did so in an extremely timely manner so that I could make my next appointment and he was extremely courteous! Thank you Steve!! I am updating this review to 1 star because of a horrible experience I had with Paul Sonnhalter. I took my car in for a very simple oil change but it turned into having to go back to the dealership to ensure I got the service I asked for. When I walked up to Paul's desk he was stuffing his face with food and just looked at me, he did not greet me. I had to introduce myself to him and this was the first of many awkward interactions with Paul. When I made my apt online I requested a synthetic oil change. Every time I bring my car in to Priority for an oil change I ask for and get a synthetic oil change. The day my car was supposed to be done I didn't receive a call from Paul. Instead he emailed me a diagnostic report which stated I immediately needed to replace my boots (keep in mind every time I take my vehicle in for service at Priority they tell me the same thing and I have had my vehicle checked a number of times at a trusted service department after not having the service performed by Priority and am told every time I don't need it). But the worst part was that Paul didn't call me to explain the report, I had to call him. When I told him I had access to another service department I trusted and that this is not the first time Priority has told me I need the service he contradicted the report and told me it didn't need to be done anytime soon. Well then why did the report say it needed to be done immediately? And why didn't you call me? So I didn't have the service done because I don't trust the service department at Priority. I went in to pick up my car for the oil change I asked for and noticed after I paid the receipt said conventional oil and they didn't replace the sticker in my car. When I called Paul to ask him about it he tried to convince me that synthetic oil is not worth it and he didn't know I asked for synthetic. Keep in mind I have proof I asked for synthetic in the email confirmation I received after making my apt online. Not only that, if he would have checked the records on file for my car he would have seen that I get synthetic every time. It was the end of the day when I talked to him so he said he was going to check the records in the morning and call me. Noon came around the next day and shocker I had not heard from Paul so I had to call him yet again. As I was calling him I suspect he saw my number on his called ID (I have an out of area number) and I suspiciously got a call as I was leaving him a message on his desk phone from Paul's cell phone. In the message Paul said he wanted to talk to me about the oil change and to call him back, which I did shortly thereafter. He of course didn't answer on his cell phone where he told me to call him, but I left a message and also called his desk phone and left a message. Paul didn't call me back AGAIN so I called and asked to talk to the service manager. After a couple of hours neither Paul nor the service manager called me back so I had to call again to attempt to get my issue resolved. The manager offered to give me a synthetic oil change at no additional charge so I took him up on it. When I got home Paul finally called me back and said when he looked into it he determined I did in fact get a synthetic oil change and that it was a miscommunication between him and the technician. That would have been nice to know before wasting my time making another (unnecessary) trip to Priority. Not only did Paul never do what he said he was going to do, he tried to talk me out of a service I asked for, didn't call me and was unreachable when I needed to talk to him, and didn't know what the hell they did with my car. He was also very awkward in my interactions with him and he was eating while working both times I saw him. All this over a very simple oil change. This is not the first bad experience I have had with the service department at Priority (I had a previous terrible experience with Ronald Martin) and I will not be returning (even for a free oil change which I was offered by the manager). Stay away!!! read more

I have been overall very pleased with the service I have received on my Toyota RAV 4 that I bought from this dealer. This time I was only in for a state inspection and while it took about an hour, it was worth the wait to continue having all my service done by the same company and covered by my Priorities for Life plan. I bought my car at this dealer entirely because of the Priorities for Life service plan. I will say that I have noticed the service people seem pretty harried and overworked this past year. Some folks are very positive despite the stress they are working under but a few in the past have been almost rude. I really enjoyed the buying experience at Priority and thus far the service department has met my expectations pretty well. The young man who helped me this time was very nice. read more

Don't go buying a car here. Save yourself the headache. Experienced bad communication and horrible customer service and not feeling valued as a customer -- I was more of an inconvenience To them when trying to get clear answers. They definitely aren't wanting to work for the customer. In response-- I went to another place to buy a car and it was simple and easy and the price was right. Thanks but no thanks. Your sorry is way too late. read more

I found a jeep online that I was interested and decided to come in after work with my daughter. Being young I'm usually not taken very seriously. Right when I arrived I was greeted by Kirk. He was extremely friendly and brought me right to the jeep. He knew what he was talking about and gave it to me to test drive. When I got back he had already checked out the car I wanted to trade in and had all the information ready. He was extremely helpful (even with my daughter who was being a handful) I could not be happier with the service I received from Kirk! I am LOVING my jeep! He even called to check up on how I was liking it and how everything was going. I could not say greater things about my experience. read more

Priority Toyota Springfield - Here is my daughter and my new jeep! Thanks again Kirk! - Car Dealers Near Me - Springfield, Virginia

I had a great experience here , Marcelo went above and beyond to help me along with his manager, I'm very thankful for all the help I received from the two of them, I would definitely recommend them , you won't be disappointed if you go to this dealer. read more

Walked in on Saturday around 8:30 was done by 10am, less than normal wait times specially on a Saturday

Each time I bring my Highlander in for routine maintenance or minor repair, Chris Liquido takes excellent care of me.... he always gives me a reasonable estimate on my wait time, and has yet to miss the low end of the estimate. I have always made an appointment via the online scheduler, and the process is seamless. I can always get a next-day appointment this way - haven't tried same-day. But for me, Chris and his team have yet to disappoint. read more

Stopped by there toady to look at 4Runner TRD Pro. Was met by a sales person who offered to take the car for a test drive. Came back to the dealer, exchanged some basic info. I asked for the final price on the car. Honest question I thought, but it changed the otherwise vanilla atmosphere of the conversation. He went to get the manger...waited for a while, then was introduced the the manager who asked if I had some "time". I said I didn't. He shook my hand and bid me farewell. Still curious about the price of the car I asked the salesperson again about it who danced around the question. He went back again to ask the manger. When he returned he quoted the price at $10K over sticker saying the car was hot, had a hot color, the only one on their lot, (their website shows 6) and so forth. I know this is sleazy, but is it legal? Chime in folks. Thanks. read more