I recently had the pleasure of hiring PoolSense to take care of my pool, and I must say that Jorge's expertise and professionalism were truly outstanding. From the moment he arrived, it was evident that he was committed to providing top-notch service and ensuring the cleanliness of my pool. Jorge's knowledge and skill in pool cleaning were remarkable. He meticulously examined the pool, checking the water chemistry, filtration system, and overall condition. His attention to detail was exceptional, as he identified potential issues and promptly addressed them with his extensive expertise. I felt confident that my pool was in the hands of a true professional. Not only did Jorge excel in technical competence, but he also demonstrated a friendly and customer-oriented approach. He patiently listened to my concerns and answered all my questions, providing valuable insights and tips for proper pool maintenance. It was evident that he genuinely cared about my satisfaction and went above and beyond to ensure a positive experience. The end result was nothing short of fantastic. My pool looked crystal clear, and the water was beautifully balanced. I could see Jorge's meticulousness in every aspect of his work, leaving no corner untouched. It was evident that he took great pride in his craft, and it truly showed. To sum it up, I wholeheartedly recommend Jorge from PoolSense for all your pool cleaning needs. Whether it's routine maintenance or addressing specific concerns, he is the ultimate professional who delivers exceptional service. I am incredibly satisfied with the experience and will undoubtedly continue to rely on PoolSense for all my future pool cleaning requirements. read more

Pool Sense has been servicing my pool for approximately 8 months. The technician who attends my residence is always very friendly and professional. He is always available to answer my questions, explains everything about the pool clearly and seems easy to understand everything. I had an unforeseen last week, where my vacuum cleaner stopped working and even with that detail it still didn't leave the job undone. Even knowing that this would take longer than expected, he took his vacuum and did all the necessary cleaning, which made me realize that the company is always very prepared and equipped for when events like this happen. Employees are very well trained by the company, vacuuming thoroughly, scrubbing, brushing (walls, steps and tiles), emptying baskets and checking all levels of equipment and chemistry. I can tell everyone from the company to the employee who actually does the cleaning that they truly care about my pool as their own. At the end of each cleaning day, I receive an email report with a photo of the job. Again, I emphasize, they take their time and you can tell they are doing quality work. I only have thanks and praise to this company and its employees. I highly recommend this company. read more

Pool Sense has been servicing my pool for approximately 8 months. The technician who attends my residence is always very friendly and professional. He is always available to answer my questions, explains everything about the pool clearly and seems easy to understand everything. I had an unforeseen last week, where my vacuum cleaner stopped working and even with that detail it still didn't leave the job undone. Even knowing that this would take longer than expected, he took his vacuum and did all the necessary cleaning, which made me realize that the company is always very prepared and equipped for when unforeseen events like this happen. Employees are very well trained by the company, vacuuming thoroughly, scrubbing, brushing (walls, steps and tiles), emptying baskets and checking all levels of equipment and chemistry. I can tell everyone from the company to the employee who actually does the cleaning that they truly care about my pool as their own. At the end of each cleaning day, I receive an email report with a photo of the job. Again, I emphasize, they take their time and you can tell they are doing quality work. I only have thanks and praise to this company and its employees. I recommend! read more

Bruno from Priority Pool Service works with us weekly to keep our pool looking great. About a year ago I hired another pool company to come out and service our pool. We had done it ourselves for 6 years but just couldn't keep up with changing schedules. After a couple of months we let them go as we were not seeing the results we expected. I asked my neighbor who she went with for pool maintenance and she highly recommended Priority Pool Service so we tried them. Bruno comes every week, about the same time or will let me know if the time will alter. He sends me a text just before arrival so I can bring in the dogs and a text immediately after he leaves. While here Bruno brushes the entire pool and spa, cleans out debris (leaves, etc.) from pool, adds products when needed and cleans out the skimmers. I don't know everything he does but our pool always looks great and not having the daily/weekly hassle of maintaining the pool since last year when Bruno started has allowed us to enjoy our pool even more. I would recommend Priority Pool Service and Bruno for whoever needs pool maintenance read more

I've been a customer of PoolSense for some time now, and I must say, Lucas has made the experience absolutely seamless and exceptional. His punctuality is commendable; he's always on time and respects my schedule. Communication is one of Lucas's strong suits. He's upfront and clear about everything, keeping me updated on changes in chemical levels or anything else I should be aware of. I also love that he sends me a photo of the pool once it's been cleaned. It's a nice touch that adds an extra layer of assurance. The weekly reports I receive are comprehensive yet easy to understand, and my pool has never looked better. Seriously, the water is crystal-clear, and the chemical balance is always spot-on, thanks to Lucas. Billing is another area where PoolSense and Lucas shine. The automatic billing process eliminates any need for me to keep track, making the service even more convenient. All in all, I can't recommend Lucas from PoolSense highly enough. If you're in San Diego and need top-notch pool service, look no further. read more

We purchased a new home with a pool recently and wanted service ASAP- the filters were dirty and vacuum clogged, even though the former service company was still being paid and claimed they were servicing. We obviously needed a new pool company! PoolSense got back to me very quickly and were able to schedule the next day. Oscar was the lead pool technician and spent 3 hours reviewing our system, cleaning, repairing, scrubbing & more. He answered all of our questions and was super informative and helpful to us pool newbies. He programmed our system and educated us on our particular system. The pool looks amazing and we look forward to the ongoing service and communication. Oscar also made notes of safety precautions and use of pool gates! Very satisfied. Fair price and happy we found them Update: We have now been using Poolsense for a year now. Still very satisfied and pleased with our technician Ron who comes weekly and does a great job! read more

I have had a pool and jacuzzi for many years but needed a new company to do some badly needed repairs and provide quality ongoing maintenance. I called PoolSense and they quickly solved my problems (which had made the pool unusable). They did some substantial repairs within 2 days of my call (one diagnostic visit the day after my call and a major repair completed the following day) and kept me informed throughout of when they would be there and what was needed. No drama, no excuses, just quality results. The ongoing maintenance began the following week. I was told when the technician would be there, and he was. He tackled some deferred chemical and cleaning problems with skill and excellent communication both during his visit and as a follow-up report after his visit. Very impressive. This company is great! read more

I am surprised at some of the negative reviews on here because I have only experienced the utmost responsive care from both my weekly technician, Thiago, and the amazing administrative staff in PoolSense's back office. My previous service company sold their clients (including our family) to PoolSense - so from new-client onboarding, updating contact informations and updating billing credit card, etc., the administrative staff have been nothing but professional and diligent in their communications and follow-up. For example, PoolSense updates us via email with our monthly credit card invoices (usually on the first of the month) and so are the weekly pool service completion report sent by Thiago after each visit. For the price paid per month, I believe the value of their services is built in. Thank you. read more

I'm an Airbnb host and my house offers has pool and heated pool and spa all year around. Few days ago during holiday break the heater stopped working while I had guests in the house. I was in urgent need and to repair the heater as earliest possible. I made many calls to pool service companies and they all were either close it their technicians were out of office for the holidays. I was lucky to find and contact PoolSence . They understood the urgency of my request and went above and beyond to find a technician and scheduled the visit to the house next day in the morning. The issue was resolved same day and my guests are happily enjoying their heated pool and spa. I will definitely work with them moving forward and absolutely recommend them to others for any service they offer. Thank you PoolSence! read more

I've been using priority pools for weekly service, and I've been extremely happy with them. They are always dependable, professional, and take great care of my pool. Every week, they make sure the pool is clean, the chemicals are properly balanced, and everything is looking its best. Nathan has done an amazing job. I really appreciate not having to worry about whether the pool is being taken care of. They consistently show up, do a thorough job, and are quick to communicate if they notice anything that needs attention. Jason and Joe make the repairs process easy. Their service has made maintaining my pool completely hassle-free. I highly recommend them to anyone looking for reliable pool service in San Diego. Great company, great service, and a team I'm happy to have taking care of my pool! read more

Last week I contacted PoolSense about replacing my old pump. I spoke to the Service Manager, Ryan, and he was able to get me on the schedule the following day. While the technician was at my house, he talked me through how the system works and explained to me that my filter hadn't been cleaned in years, and that's probably why my pump died out. Can you believe my regular weekly pool guy hadn't ever done that?! I immediately signed up for PoolSense's weekly cleaning service. Every week when they are at my house they inspect my equipment as part of the service so I don't have to worry about the same problem in the future. In addition to everything else, I really like the automated emails that provide chemical readings and a summary of the services provided that week. Thank you guys! read more

It is very rare for me to post a review, but given the exemplary service I have received from the entire PoolSense team, I felt compelled to take the time to share my experience and recommend them to anyone looking for a dependable, caring, communicative, service-orientated company to fully take care of their pool. I have very high expectations which have been rarely met over the years when it comes to pool service, but PoolSense is a rare exception. In particular, Oscar Coronado has gone to great lengths to ensure my expectations are not only met, but exceeded in every way. PoolSense does it all and ensures my pool and equipment are taken care of so I don't have to. I highly recommend them, and I am confident you will be as pleased as I am. read more

We have just started with Pool Sense, but so far it's been a great experience. I really like how they explicitly state what they will do for the pool in a DocuSign agreement - very professional. Danny has been a pleasure to talk/text with, and Oscar was very meticulous when he came out to the house yesterday. He spent several hours "opening" the pool, meaning that he throughly cleaned everything, inspected all working parts, and told me about a few leaks that need repair. I spoke to him about my son's sensitive skin and how it reacts to chlorine, and we put together a plan to keep both the pool and its users happy using a minimal amount of chlorine. So far, I am super impressed!! read more

I can not say enough good things about Pool Sense's service. I run a hostel in Ocean Beach & their team has absolutely saved our spa. We were working with another company who could not keep it clear for more than a couple of days, was late, left equipment all over our property in disarray, was not responsive & just was a nightmare. Then I found Pool Sense & he has been communicative, responds & is onsite whenever needed & has just been a pleasure to work with. Ryan, the operations manager even sends photos to show the job has been done right & has gone above & beyond for us. Highly highly recommend his service especially if you have a high traffic airbnb- he knows what he is doing!!! read more

We selected Poolsense to replace our 22-year-old equipment and convert to a saltwater pool -- as well as to provide weekly maintenance service. The work was completed on schedule, with frequent messages and photos delivered to us, as we were out of state. Everyone we dealt with in the organization -- from owners to repairmen to maintenance workers -- has been extremely customer-oriented and professional. We especially like the weekly report, with photos and list of service tasks accomplished during every visit. We would strongly recommend Poolsense to anyone looking for pool equipment upgrades or weekly pool maintenance. read more

We recently contracted with Pool Sense for our pool and spa maintenance and are glad we did. The service has been very professional and excellent from the start. We dealt with Ryan to get information on their service through signing a contract. The tech that did the pool start up was very helpful and knowledgeable. Our weekly service tech does a great job. Within a short time of the service, we receive a email that has photos of the pool as well as the various reading and what chemicals were used. We are completely impressed and would recommend Pool Sense to anyone looking for a dependable pool company. read more

After trying a couple of other pool service companies, we really excited when we signed with Pool sense. Their team is extremely professional, answering phones and emails, explaining the work they do on our pool. We especially are pleased with our pool technician, who has finally made us confident in our pool service. He answers questions with patience, explaining what we need to know, offering solutions, and reaching out to the office when further action needs to be taken. His easy confidence makes us feel comfortable that our pool is being handled well. We would highly recommend the service read more

I'm a new pool owns and had questions about converting to a salt system, called a few companies who did not answer and finally called a company that not only answered my call but was willing to give me all the information and support I needed. Poolsense helped me decided to convert to salt water and have now taken over weekly service and my pool has never looked better. whenever I have a question I know I can give them a call and someone will be there to support me. If you want a company that is reliable and great with comunication look no further than Poolsense. you will not regret it! read more

Hired PoolSense to fix my water pump, after the previous company overcharged me for a pump that ended up failing after only 2 months. I've never seen such great customer service and work ethic from any home cleaning service provider. These guys are truly committed to keeping their customers satisfied. The technician came and I told him about the story, he assured me it would not be the case with them. After the new pump was installed and running I decided to hire them for the cleaning and that was the best decision I've made. Never had a problem since read more