Brennan provided excellent customer service. He is personable and helpful. He went out of his way to search for a product for my pool. Thank you. Brennan. Others also have provided good customer service at this store. read more

We called and Chuck scheduled an appointment quickly, he was extremely knowledgeable and took into consideration all of our concerns and shared suggestions and offered up possible solutions. We were very impressed and would indeed use him if we go that route. Highly recommended to anyone with pool structural issues! Rob & Tamie read more

Forgot to mention previously that Del Rancho Pool & Spa also replaced our entire old cracked patio with a brand new one which is much more contemporary and enhances our new yard wonderfully! read more

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Great to deal with, nice job. Good suggestions and overall adapted to our budget. Very happy with the work. read more

Del Rancho Pool & Spa - Before - Pool Cleaners Near Me - Encinitas, California

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Everything that Chuck and his team did was professional, speedy, caring and with exceptional craftsmanship! Chuck is so experienced and has an amazing vision with great recommendations, ideas and connections. He helped us create the exact pool we wanted. We could not recommend Del Rancho pools enough, and have to all of our friends looking to remodel or install a pool! We are so happy with our new pool!!! read more

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Despite a previous misunderstanding with the manager of the retail operation I decided to give Chuck Grosse a shot at doing a major remodeling of our pool. Chuck was easy to work with and very fair in all of his dealings with me. He assembled an excellent team who did the first class job. here is a copy of my Facebook post. The link should work, but I have attached pictures with captions to the end of this review. Look at this post on Facebook https://m.facebook.com/story.php?story_fbid=pfbid02TnEJABZDj9mMFWE4SddxxL1t5jPBfCPERYNbYwWoTFpSFrtM8iQPPzhLvec26X4Ql&id=1663885574&mibextid=fNONUu read more

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I met Chuck today, the owner. He was very patient, through and honest with me. He came to my home and inspected my pool and tested a few spots with acid wash. He gave me his honest opinion and steered me away from new plaster or repair since he did not think I would be happy with the long term results. I was really impressed with his honesty and advice. He gave me suggestions on replumbing the pool equipment which I will speak to my husband about before proceeding. If you have issues with the plaster or finish of your pool, ask Chuck to inspect! read more

I had a general pool construction question, even though I'm living in Las Vegas and the project is happening in Las Vegas, Chuck was more than happy to help answer any questions I had and was very knowledgable and giving us him time . Great Customer service! read more

Chuck went above and beyond to answer my questions. He was kind, helpful and very knowledgeable. I highly recommend his services.

I couldn't be happier with the incredible job that Chuck, the owner, and Rodrigo (& team), did on my pool. I had the entire perimeter redone with new stone and grout and it matches the existing tile perfectly. The crew was professional and competent. I would highly recommend Del Rancho Pool & Spa! read more

When my pool guy of 20 years retired, I decided to give it a shot. Their very friendly staff made it so easy to dial in the chemicals that I left thinking why did I even need a pool guy. When my 25-year-old equipment finally failed the Co-owner, Brian installed a slick new Pentair Intellicenter Control System saving me a lot of $$$s over their competition. Brian was thorough in the install and gave me a few pointers on how to maximize my system. And most recently when my heater broke down and I was having trouble installing my Flow Control Thermostat, Co-owner, Chuck stopped over on his way home and saved the day! Now that is service :) read more

Chuck and his team built our pool over ten years ago . Since then we continue to use them for pool maintenance, updating our back yard --BBQ, landscape, etc We trust his team 100%. read more

One of Del Rancho's Technicians came by my house today and decided that he could not wait until he got to the proper facilities to relieve himself. He opted to do it on some tools and a rag near the corner of my house. What is worse is that he saturated a rag that was on the ground and left it the for me or my wife to pick up unknowingly. To top it all off, when I caught the guy at the curb he tried to deny it until I told him he was on video. Del Rancho owner Dan Braun and Service Manager Kevin Gault decided to not do anything about it. I have been with them for a long time and this is how Del Rancho treats their customers. I understand this was a act by one of their employee/contractors but no responsibility was taken. So if you want to be urinated on then Del Rancho is your place. UPDATE: They actually sent out a guy to do my service today?!?! After me telling them in no uncertain terms they were fired they still sent out the usual guy! WTF! read more

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Chuck had a very innovative solution that saved me a tremendous amount of money, and his work was terrific. He was great to deal with, and his crew is very skilled and professional. I would hire him again in a heartbeat! read more

I've been using Del Rancho for years now and couldn't be happier! Not once but twice, Chuck, the owner, has come out to my home to help with an emergency--once before hours and once after hours. These guys will take care of your basic needs and even your emergencies. Highly recommend them!! read more

I highly recommend this place. It's a well stocked store and the employees are extremely knowledgeable. Shout out to Omar who gave exceptional customer service today. read more

I had a 15 year old spa that wouldn't heat and it's age made it near impossible to find parts for. Marty did a great job diagnosing problems and finding substitute parts and sticking with the job until it was up and running. read more

if you are seeking pool or spa supplies or information this is the place to go to. They have been in business for over 40 years and they are so helpful, knowledgeable and friendly. We needed a piece of pool equipment and they had what we needed and offered suggestions. We highly recommend them for your pool needs! Talk to Brennan or Chuck the owner! Long time happy customer! read more

Great help with my spa controller. Marty sent me a txt and 20 minutes later he showed up. He also followed up with a txt after the work was completed to see if everything was still good. read more

Chuck Grosse recently completed a pool remodel due to a leaking diving rock that was installed 20 years ago below the water line and a section of hardscape that had been sinking at the pool's edge over the years. Del Rancho removed the diving rock and failing hardscape and rebuilt the pool edge and created a rose garden where the hardscape had been. The resulting project looks like the pool was designed like this from the beginning! Chuck and his team showed attention to detail and had excellent craftsmanship. Chuck was easy to work with and combined his extensive pool design knowledge with a professional demeanor. If you want to have your pool remodeling project done right the first time then give these guys a call. read more

We had Del Rancho Pool for years. They were good for the most part but they upped their prices significantly in the last year. Yes, I know everyone is doing this but they weren't the cheapest to begin with. Perhaps this is because they have to pay for a storefront. Recently I asked if we could change days because my gardeners come the day after the pool service and the pool gets stuff blown into it. Kevin the manager mansplained me to death. He said to tell the gardeners not to do that and that it wasn't fair to the tech... whah whah whah. His attitude was to try to make me feel bad and to basically deal with it. Well, I did. I found someone else that was willing to work with the right day of the week. When I called to cancel my service with DRP, the person answering was surprised that I was canceling because we weren't known as a "problem account".... whatever that meant. I explained that the manager Kevin didn't seem interested in working with us and that we found someone else. This person admitted that the manager Kevin was known to have a "salty" attitude. Reading other reviews, it seems that the manager has a reputation. Bottom line: There are better businesses out there for your pool service and cheaper too. read more

Marty was great! I could talk to that guy for hours. Came in, identified the issue(s) and made recommendations. He wasn't pushy trying to sell me services I didn't need. Will call back for anything service related on my pool. read more

Very knowledgeable and great prices! I drive all the way from Escondido because they are worth the drive. I had an algea problem that was a lot of scrubbing, they told me just what chemicals to use. This is my go to pool supply shop. read more

I had a difficult problem with my pool that caused several "experts" to scratch their heads and tell me the only possible repair was going to cost a lot of money. Then came Chuck from Del Rancho Pools. He explained various options and recommended the least expensive one; he did the work expertly and with great care; followed up several times to make sure everything was OK and was always available by cellphone to discuss progress, my concerns and whatever. I would highly recommend him and Del Rancho for any pool maintenance and repair work. read more

I contacted to owner to ask for a referral. He has a blog about building pools in Mexico as if he is a person to get to help build a pool in Baja area. He referred me to someone he worked with once. The guy ripped me off and has set me back on my project to the point where I can't move forward with anything. It's better to say no then to refer a bad person. Then to make it worse when I called to ask him about Steve Kipping he said it was my problem for hiring him. Not even nothing to say I'm sorry or maybe I shouldn't have referred him. He also called him and complained that I left a bad review. Maybe if he hadn't done all of that at least he wouldn't have also stood my money. It's not his fault but as a professional in the business who blogs about his knowledge of building pools in Mexico one would think he at least had some referrals. read more

After 17 years of being a loyal customer the new service manager without logical reason doubled our weekly rate. Mike was a great, customer forward service manager. Since his replacement Kevin took over, the communication and the pool cleaning service greatly deteriorated. It's disappointing but couldn't believe how much he was suggesting we pay. Our new pool cleaning company is amazing and we already see a huge improvement in our pool after just 2 weeks. Many other options are available in north county with better service, fair prices and management that values long term customers. read more

Have worked with them for years. They treat their customers very well. Professional and courteous. Highly recommend their services.

OMG where do I start? We moved down here about a year ago. Hubby has been doing the pool cleaning to save a little money and keeps having different problems SO the hubby started calling around for a pool service company. He told me one day that a guy came out to give us a price on pool cleaning in house shoes. Really weird but whatever, he just did not hire that guy, NEXT. Next, hubby still having trouble finding someone and so he asked if I would bring some water to a local pool store for analysis. Sure, OK, I get to this store and what is the first thing ? A guy in HOUSE SHOES with his whole finger in his mouth, looking like he just rolled out of bed. I turned and walked away. There can't be two pool guys in house shoes, can there? Boy, this area is super casual compared to the area we came from up north. read more

After trying for years to get someone out to repair our spa, I found Chuck at Del Rancho Pools. He responded to our needs and was able to complete our repairs in timely fashion. The spa looks great again! We are very happy with the results. Definitely give them a call for your pool and spa needs. read more

This is your one-stop pool and spa shop selling all the bells and whistles that you need to maintain your aqua encasements. They have a service department for maintenance as well as a sales department selling the actual pool and spa structures. Good service and happy people work here. read more

Del Rancho Pool & Spa - Pool Cleaners Near Me - Encinitas, California

Update to prior review. I finally received a call back from one of the co-owners. The issue was resolved. The co-owner said to call him directly with any future issue. While a frustrating, multiple call experience, at least it was resolved. read more

We've been with the Del Rancho Pool & Spa team since 2015 for our pool maintenance. They are super professional and friendly, and have never missed a week. Really great customer service and courteous staff. We also went with Del Rancho Pool for our pool remodel. Chuck Grosse and Ken Kirven are awesome. Very professional, Chuck was patient and advised us on how to go about choosing the right materials and color, etc. for our pool. The demo team did a super job, clean, courteous. Chuck recommended the Poolsafe brand for our pool cover, which is just fantastic and looks & works great. We are so happy with the result. Highly recommended! read more

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A neighbor of mine told me to contact Chuck Grosse (Del Rancho Pool & Spa) about an issue I was having with our in-ground pool equipment, so I sent him an email. Since it was Sunday, I fully expected to have to wait a couple of days for a reply. However, six minutes later, Chuck replied and asked me to contact him (via phone). During our telephone conversation, Chuck spent more than 10 minutes explaining the options I had to resolve my issue. The amazing thing was that none of the options he provided would produce any revenue for his company. It's not often that businesses offer free advice that makes so much sense, so I was extremely impressed. read more

Don't use them. Always someone different, they forget to pass the gate key to the workers and many weeks we don't get cleaned but still charged. Extremely nasty manager, Kevin, to deal with even when they are in the wrong. They can't keep their books straight and always double bill us and then get rude and abusive about it. Customer service is non-existent as they clearly tell you we don't care what you say about us. read more

After having such a great experience with Del Rancho Pool & Spa when they built my 1st pool over 20 years ago, I contacted them again to build a new pool for my current home. Great experience once again. Both times I worked with representative, Chuck Grosse who went above and beyond. Thank you Chuck & Del Rancho again for all your help & attentiveness! read more

I clean and maintain my pool myself. The shaft seal on my pool pump motor went bad one day with water spilling out in all direction. I needed the shaft seal replaced. So I called around all the major pool service shops including the big national chain, but to no avail. They did not even know what I was talking about. Instead they all tried to sell me a whole new pump that would cost hundreds of dollars. It seems that when those stores advertised their repair service, they only meant replacing service. I went ahead and bought a shaft seal for $25 and attempted to replace it myself. It all went very smoothly until I encountered the step to remove the impeller, which I had no way of doing. Out of desperation, I happened to call Del Rancho Pool & Spa to see if they could remove the impeller for me. The gentlemen who answered my call knew exactly what I was trying to do, and to my delight said they would be able to remove the impeller for me. I showed up at their store with the motor half dissembled and the last hope of fixing the pump without paying big bucks to replace the whole pump. The gentleman who worked there immediately went to work on my motor. Apparently removing the impeller required special tools and quite a lot of labor, because it took two guys in the store over 20 minutes to have it done. I was so happy when they handed me the motor with the impeller lying apart from it and was more than happy to pay for their service. But they refused to accept payment for it, saying they usually don't charge anything for this type of work. The rest of the repair was easy once the impeller was removed. I brought the motor home, replaced the shaft seal, reassembled the pump motor to the pump wet end and turned on the power. Voila, the pump sprang right back into action. That was a year ago. My pool pump has been working nicely ever since then. Not only I got to repair my pool pump at a mere cost of $25, I got to keep using the same pump motor instead of throwing it away and thus creating more junk for mother earth, thanks to the nice and extremely knowledgeable professionals at Del Rancho Pool & Spa. read more

4/22/2020 They are really knowledgeable and chill, they have saved me a lot of money. Never had one issue. Great company! read more

So we live in Florida and I was searching online for some ideas to help us deal with a crazy pointy corner we have to deal with in our pool remodel. I found a similar corner condition on Chuck's website. I took a chance and emailed him to see if he had any ideas for us not expecting any response. BUT HE EMAILED ME! Right away even. WHAT? And knowing that we're already doing our pool and that we wouldn't be a potential customer he still answered my question. I didn't think anyone did that kind of thing anymore. So, if I ever move to San Diego and need a pool guy, I'm totally calling Del Rancho. read more

Have been a long time customer of Del Rancho Pools, they provide weekly service for my two pools. I highly recommend their business. In addition, Chuck Grosse managed the upgrading of my pool and added a jacuzzi with a fire pit. Great job, very pleased with the end result. He can be counted on to repair everything from gas lines to bird bath and of course, anything to do with the pool. My highest recommendation. read more

They get 8 stars as the owners is seemingly a blessed soul. My good friend was at the donuts shop with his adorable 3 year old daughter when it was realized they only took cash, not card. The owner of this pool company stepped right up and offered to pay for the donuts so this little girl could have her treat. So many others would of been annoyed at a crying kid as this world has become a bit hard of late, but this gentlemen showed great caring and compassion to this situation and that says a LOT about someone. Kudo's to you for being the kind of person this world needs more of. I checked out the website, seen the beautiful work they do, and said, this deserves a good yelp review. read more