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The place appears to be a total scam! I ordered a fridge to pick up from their store and they said…read morethey don't have it and can't order it at that price. They will not honor the price for which they advertised and for which I ordered. They claimed their website does not show a price (lie) and that the website would not allow me do order (another lie). Just look at the screenshots I've uploaded.

Brennan provided excellent customer service. He is personable and helpful. He went out of his way…read moreto search for a product for my pool. Thank you. Brennan. Others also have provided good customer service at this store.

We called and Chuck scheduled an appointment quickly, he was extremely knowledgeable and took into…read moreconsideration all of our concerns and shared suggestions and offered up possible solutions. We were very impressed and would indeed use him if we go that route. Highly recommended to anyone with pool structural issues! Rob & Tamie

Maya at Aqua Paradise is the kind of salesperson you hope you get but rarely do. Most salespeople…read moredisappear after the purchase, but she's the exact opposite. She knows her hot tubs inside and out, helped me pick the perfect model, and made the whole process easy. What really impressed me was the follow-up. Long after the sale, she still checks in, helps me with supplies, and answers any questions I have. That kind of service is almost unheard of these days. She's a true asset to the company, and I couldn't be happier with my spa or the experience. Highly recommend asking for Maya if you're shopping for a hot tub.

UPDATE: Changing my rating to…read more 4-STAR - Everything mentioned below is now corrected. Mark, called me apologizing for the delay in responding to my email inquiry on the circ pump exchange. He was happy to exchange the pump for the correct one and send me a return slip for the one I mistakenly ordered. Thank You Mark for helping me out! I will definitely use Aqua Paradise (Hot Tub Supply Store) to order parts in the future. The caveat here is, be very certain of the part specs and number when ordering. When in doubt, remove the part and check it closely for labeling, electronic specs and features so you can make an exact match. It did suck to have 12 days go by to get a response. But in the end all was made right. I really appreciate getting the call from Mark and following through with the exchange. Thank You! v--- Excerpt from my old post ---v Via "Hot Tub Supply Store", my initial order and delivery was great! * I'd rate it a 5-STAR. I got the brand new parts I ordered in a timely delivery. However, I realized that I had ordered the wrong circ pump and the website did mention no returns on circ pumps and DCU's. So I sent an email to the appropriate email account on Dec. 2nd requesting the possibility of an "exchange" for the right pump. 10 days went by with no reply, and the Hot Tub Supply Store doesn't list a phone number I can't call to speak to a person or leave a vm. * So that is a 1-STAR rating for getting back to the customer. Exchange, no exchange, no returns aside, they just didn't even get back in-touch while I have an empty Jacuzzi waiting for a pump replacement. To be clear, the low rating is for no response. Not that they didn't exchange the part.

Sam was amazing. So thorough, patient, and knowledgeable. Never ever pushy; zero salesperson icky…read morevibes. He did everything he could to help us make the best decision at the best price. A super refreshing experience (no pun intended.)

I originally bought a hot tub from Wayfair & it showed up damaged. I'm glad I went with a brick &…read moremortar this time around. Their crane recommendation worked out well, and the at home tutorial was comprehensive and informative.

Kiko has been taking care of our pool for a while now and I honestly have nothing but good things…read moreto say. We've chit chatted a few times during service visits and he has always been very nice, respectful, and professional. You can tell he genuinely cares about the quality of his work and takes pride in making sure everything looks good before he leaves. Our pool has been looking super clean, clear, and well maintained ever since. Reliable service and a great attitude go a long way, and I truly appreciate it. Highly recommend!

MULTIPLE ISSUES with this company. This company acquired my account from Patterson Pools and had my…read morepool for service for more than 3 months and never realized it was a saltwater pool. It only came to light when I reviewed my service report and noticed they were adding liquid chlorine and questioned why. The company wouldn't return calls so I called them. Joe the General Manager took ZERO responsibility and only blamed the technician, who Joe said was not very good and didn't know his job well. Additionally when I questioned the company on previous occasions as to why my spa was not being cleaned, they said it wasn't part of the contract. I've owned that pool for 12 years and EVERY pool company has always cleaned the spa when they cleaned the pool. Plus I never had a contract with company. Update: The owner of the company personally called me on this and took full ownership of the issue and apologized. The owner is a good guy and does care about his customers and the company. I am still not willing to go back to this company, but at least someone in a leadership position took ownership of the issue and apologized.

Dave is great. He serviced our hot tub from 2018-2024 and did a wonderful job. He was always…read moreavailable by text, did great work and has super reasonable prices. Raise your prices, Dave! We were really pleased with the service and would recommend him to any family. Thanks Dave!

David is very reliable, knowledgable and friendly. He services for us twice weekly and has been…read moreworking for us for over two years. Knowing our spas have the best service is such a comfort. He's rarely unavailable but when he is, he makes sure we are covered. He ALWAYS lets us know when he is on his way, which is, predictably, about the same time weekly, He takes a photo after he is done servicing and lets us know if anything needs further attention. He is quite the chemist and takes pride in his abilities albeit modest. He enjoys the science behind it but if he needs an additional mind to way in, he has no problem asking his peers. David is a kind hearted and fun guy and we are very fortunate to have found him through our local pool supply service center. I highly recommend David.

My wife and I purchased our hot tub from Keith who was very helpful and pivotal to our decision on…read morewhich spa was best for us. My spa was ready ahead of schedule and the delivery team was great, they kept me up to date on delivery, did an excellent job at placing my spa and answering questions. I had a hiccup scheduling my free spa orientation but that was cleared up by Julian who made sure to get my appointment set up in a timely manner. My orientation was done by Joe who was outstanding, professional and knowledgeable answering all my questions and educating me on overall spa care. I signed up for their O-Care program which keeps me current on my spa treatment supplies and provides free delivery as well as a $10 discount on my orders all while extending my heater warranty to their Lifetime Heater Warranty. Joe also got me set up with the ability to control my hot tub through an app which is a wonderful feature. I can't forget to mention how wonderful the hot tub itself is. If you're in the market for a hot tub I highly recommend Bull Grills & Spa.

Would not hesitate to purchase from them again! A few weeks ago we were in the market for a hot…read moretub. Jorge was knowledgeable, spent a lot of time educating us and did not pressure us to buy at all. He worked with us to find a hot tub that met our needs and was delivered in a few weeks. On the day of our delivery, after we started filling our tub in the evening, there was water leaking from the tub. They sent a service technician the next morning who repaired a disconnected air hose. Joe, was outstanding! Found the problem, fixed it quickly and then spent extra time going over how to use the hot tub and how to add the chemicals. I am impressed overall with the salesmanship and the service that quickly followed when needed! You should consider them if you are looking to buy a hot tub!!

This company took my deposit on a spa and never delivered. They came back later and asked for more…read moremoney down and when I told them that I could not put any more down they would not give me a refund. I am STILL fighting them over this. I am going to have to go through litigation over this. DO NOT TRUST THIS COMPANY! They are thieves!!

I purchased a Pizza oven while at the Orange County fair. I drove out to San Marcos, ca to pick it…read moreup and ended up buying the matching cart/base to go with it. Upon assembly I realized the cart was the wrong size and the pizza oven was missing a knob. When I called to inform them, I was pleasantly surprised that they were willing to make it right without any hassles. Great customer service, I will be doing more business with them.

We bought our new spa at The San Diego County Fair…read more Excellent experience with sales person, Carol and then Kelly Popp the sales manager went above and beyond to close the deal when I went back the next day to buy the Spa. Carol was extremely friendly and down to earth. Kelly was a fantastic sales manager and showed me everything about the spa which I was buying the second day. Kelly was totally outstanding in every way and spent lots of time with me. He's one of the nicest person's that I ever met in San Diego. We are loving our new spa and will recommend Champagne Spas to all of our neighbors.

Well, we waited for the Del Mar Fair to shop for a new hot tub/spa.. Boy are we glad we did…read more. Talked to almost all the vendors, and went BACK to Champagne Spas. Kelly was OUTSTANDING. We didnt really know what to expect. He explained everything, and settled on the "Fair Special". That was 5 days ago, it is home, filled and coming up to temp right now.. Could not have had a better experience. Thank you so much!! HIGHLY RECOMMENDED!!

I am writing to express my appreciation for the excellent service we continue to receive from…read morePremier Pools. We had our pool installed this past December and last week a small piece broke on our pool vacuum. After calling the office, Jeff came right out and fixed the problem immediately. Thank you for your quick response and for taking care of this so efficiently.

I'm happy with Premier pools company service. From start to finish, everything went smoothly, and…read morethe quality of the work was excellent. The team was professional, reliable, and did a great job paying attention to the details. Eric was always there when we need it. We are very happy with how our pool turned out and would definitely recommend this company to anyone looking to install a pool. Great quality and great service!