been to several quest labs, chronically understaffed, I had to throw out my samples because they…read moredon't accept drop offs without an appointment and can't get an appointment for 2-3 weeks. Instructions for the test that I was given were incorrect so I would have had to retake the test anyway.

I waited for hours at this Quest in McKinney, only for them to completely mess up my orders and…read morethen blame me for their mistake. An poorly trained staffer entered my information / started my order but was unqualified to finish it. Then, they couldn't resume it for whatever reason. The staff was rude, dismissive, and yelled at me saying they were "trying to help," but they absolutely were not. It was an incompetent and frustrating experience from start to finish. Save yourself the trouble -- try Labcorp downstairs 212 or at least a different Quest location.

I visited the Plano office located at 1800 Preston Park Blvd ste 102…read more The lady that waited on me was very professional and very helpful. My experience was pleasant. Thanks, Erika

Surely one of the very worst aspects of falling ill is the possibility of having to engage with…read morethis organization. Getting an appointment is difficult because it requires app access and their app is flawed. Why don't they collect specimens on weekends port after 5? Creepy waiting rooms. Poor to non-existent phone access. Feels like being in a dystopian scifi movie when I arrive at the site and must engage with the robot check-in podium. Some staff project a warm, kindly spirit but most act like machine components. Maybe I'd overlook all of that but they don't consistently deliver reports. I trust my doctor but not these people.

The folks here are friendly compared to the other Labcorp center in McKinney located at Medical…read moreCentre, where the staff was plain rude to everyone. I had to wait here to get additional tests and the technician stepped out to give me water for my tests, made sure I was ready and was vey polite throughout the entire checking and testing process. Will definitely select this place for any future tests.

I rarely leave negative reviews, but my experience with Labcorp was so disappointing that I felt…read morecompelled to share it. The customer service was incredibly rude, unprofessional, and completely unhelpful. I understand that anyone can have a bad day, so I gave them the benefit of the doubt and returned for a second visit, hoping my first experience was an isolated incident. Unfortunately, the second experience was even worse. I've never been treated so poorly by a healthcare provider. Instead of showing empathy or a willingness to help, I felt like I was an inconvenience. Courtesy and professionalism should be the bare minimum, especially in a healthcare setting where patients may already be stressed or anxious. I sincerely hope Labcorp addresses the way patients are treated because no one should have an experience like this.

Can't even find the quest I'm looking for, it doesn't pop up…read more IF YOU HAVE QUEST LAB TESTING TO BE DONE....RUN AWAY....FAR AWAY to any lab test place there is, demand your doctor send it to a different lab. I'm very very very sock( I'm about to lose my health insurance with two little boys, due to divorce. My IFD doctor ordered $2000 of testing to be done, to see what autoimmune disorder is attacking my body. I've been sick every single week. I'm about to lose my insurance, i go, get this testing done. Took me 20 min on the phone, JUST to make an appt with a automated machine. Then, to try to create an account my name "doesn't exist" So, they either spelled my name wrong, or lost my stuff. Then I try to use the online "assistant". Simple "need test results" i wrote, and it said "I'm sorry, i don't understand what you are asking". So i put "test results". "I'm sorry, I don't understand what you're asking.". Omfg, so, i create a online profile. NOPE. I typed in my question to send to them and it says. "Remove spaces and special characters from message." So, I did, still won't accept my message. Trying to talk to anyone on the phone, you need a good hour to even get that done, and finally when the operator answers, they will be vile, and rude and tell you they cannot assist you..... So, let me get this straight? You want $2000 from me, to run tests I never get back, i can't access, i can't find, you don't have any easily accessible source of information or customer service. AGAIN TAKE YOUR MONEY AND RUN. Go to ANY LAB TEST NOW, and you can get your stuff within a couple of days, for half the price EASILY, no headache, they literally email the results to you. I wouldn't use this place if i was dying, and it was the last place on earth. Unprofessional. Unorganized. Employees hate their jobs. Inaccessible. Unaffordable. Unattainable. Waste of my life. Now, im going to have to find a place, that can redo this blood work, before i lose my insurance, and don't find out why im sick. Had covid 4 times last year, and now, im as sick as i possibly can be, working 6-7 days a week, needing a solution as I'm a single mom who needs to be well, Thank you for nothing quest. This was my last and only hope at getting answers asap, and that's not happening.

I went here right after work and realized they opened at 7am not 7:30 like yelp previously said. I…read morealso didn't know that drug screen tests weren't done until 8am but I needed it done for pre employment so I checked in and stayed. There was like 6 people there when I arrive at 7:10 and they were all in and gone by 7:30. The lady let me go back 10 minutes early since I had been waiting all this time. Everyone wad very friendly and I would totally go back her3 anytime I needed work done.

This is a great place to get B12 shots. Staff is kind and no appointment is needed. Thank you!read more

Very friendly staff! The office made the visit fast and efficient. Would go again if needed.read more

I can't say enough about this business. Everyone there is so warm and welcoming. I had a horrible…read moretime trying to sign in and fill out the forms and the front desk employee was more than helpful and SO patient with me. The medical assistant was very informative and sensitive to my needs. The doctor explained everything in detail and treated me very respectfully. I hadn't been to an urgent care facility for many years and and found this one to be exceptional. I highly recommend FastDoc in Allen!!

I'm appalled. Our family has really appreciated this practice and used them many times - we've been…read morecoming back again and again, for efficient service and great providers. The new front-desk girl Mindy is determined to singlehandedly sink what was a once great practice, with her rude, impatient and openly abrasive attitude. If I can't do something so simple as verify insurance info over the phone before we come, we'll just go elsewhere. PROVIDERS BEWARE, your front-desk culture is going to KILL YOUR BUSINESS. Where has customer service gone in medicine? It's a service business, run it like one - pay attention to what your customers are experiencing when dealing with your front-office hires! Unbelievable.

This place is completely incompetent. I have come here for years because it is where my primary…read morecare physician sends lab orders but I have finally had enough and will be requesting he send my lab orders elsewhere. They have run incomplete labs (while fasting), required me to return (fasting again), only to tell me they could not run labs after waiting over an hour after check in. They have no respect for others' time or well being. I have seen empty lab vials dropped on the floor and reused. Wait times are absolutely insane every time. The staff admin are disorganized and communication is lacking. Avoid this place at all costs, there is a quest nearby. If I could give zero stars I would.

I'm participating in the Texas Coronavirus Antibody Response Survey that helps measure things like…read morehow many people in our area already have COVID-19 antibodies, and how long those antibodies last. This will be a year long program and it was important to me to find a lab close by. Clinical Pathology uses the Sonic Scheduling app to verify and confirm your appointments. It's easy to cancel and reschedule if you need to. Everything was done by text so when I arrived all I needed to do is say, HI! They knew exactly who I was and why I was there -- no worries. This was a lovely friendly group of ladies! The appointments are spaced out enough that the lobby was empty when I arrived and only two people when I left. Everything was clean and organized. My phlebotomist got me on the first try and I'm known to have invisible and tricky veins, lol. I look forward to finishing this process with Clinical Pathology Labs.

Save yourself grief and go to another Quest location. Had a prepaid Quest sold Test that the Tech…read more(Ellie?) would not accept the Quest email on my phone (insisting I had to printed!!), then said that there is no such Test purchased from Quest. Then called her Senior (Kiara) that would clarify there is such Quest Prepaid Test but would keep saying that they couldn't find it. In the process they keep blaming me (the customer that has purchased many Quests Tests before). Finally they find it and said that was "On Hold" and that I have to call Quest (they also blamed me for being "on Hold"). When I tell them "but YOU are Quest" they said they don't call that "other department". They me asked to go out of my appointment for me to "call Quest". The folks at Quest headquarters were super nice (Carla) who said that my Quest purchased Test was active and available (that they are always "on-hold" until the Quest Office will pick it). She offered and called this Quest Location but they never picked up the call from their own headquarters. I ended up driving several miles to the Quest Carrollton location which made it all happen. Don't go to this location!! BTW, WHERE IS MANAGEMENT?

As a Frisco resident, this was the closest Quest Diagnostics location available for an…read moreemployer-required drug test that had to be completed within five days. Unfortunately, the scheduling process was one of the most frustrating customer experiences I've had in a long time. When I initially checked for appointments, there was nothing available for nearly two weeks--well beyond my employer's deadline. I ended up arriving when the location opened at 6:00 a.m. and added myself to the waitlist, hoping to be seen. Shortly after, the only employee working that morning came out and informed me that she had to remove me from the waitlist and that drug testing was only performed until 8:00 a.m. She also explained that there was no guarantee I would be seen without an appointment. Needless to say, this information would have been helpful before making the trip. After repeatedly refreshing the online scheduler for nearly two hours, I finally managed to snag an appointment just before 8:00 a.m. The fact that obtaining a required drug test depends on repeatedly refreshing a website and hoping someone cancels is absurd.

Exceptional service from Linda Incredible personality and…read moreeven better performance Quick and painless procedure. Would highly recommend this service to anyone needing bloodwork done

Let me tell you, shes worth every penny. Karen does the same job as a trip to Quest Diagnostic,…read moreplus you don't have to sit and wait while people are hacking up a lung in your face come flu season. We all know how attractive you feel in a face mask. I'm on chemo cycles for a brain tumor so after the surgery, and radiation treatments were done I was just anxious as hell. At one time I could take a needle like a champ but now its heck of a lot easier in your own place. Quick, efficient and you may even have time to chat. Worth the money. They offer all kinds of services so I highly recommend her and the team. http://www.angelmobilehealth.com/ Check for current hours, however they have been on a 7am booking schedule for quite some time. They don't overbook, its done online 1 per timeslot and you get a confirmation.