I feel that I had received good service there. It was quick. The billing process is a little slow,…read morehowever, but the bill was resolved on my insurance. The doctor listened to my needs and prescribe appropriate medication. I found the establishment to be clean and the doctors and the x-ray technician very friendly.

Seen within 5 minutes for a traumatic blunt fall. From the front office person with a caring…read morespirit, good listening, and attentiveness to the smile and welcome of Jason, X-ray professional-to the back room of RN Angela with her contagious smile and caring touch-to the professional integrity of time spent with our loved one- the impeccable care rendered by Dr. Robert Wycoff, we are so very grateful for your time and expertise. Bless you each one- you MADE THE DIFFERENCE- The Tom Johnsons Allen, Texas

Excellent ER Experience I had an excellent experience at…read moreTexas Presbyterian Hospital on Exchange in Allen. Intake was smooth and efficient, which immediately helped reduce stress during an ER visit. The facility was very clean and well maintained, and the overall environment felt calm and organized. The healthcare staff were professional, attentive, and communicated clearly throughout the visit. From triage to treatment, everything felt well coordinated and handled with care. This was a reassuring, well-run emergency room experience, and I'm grateful for the level of professionalism shown by the entire team.

Horrible. They have no sense of urgency, everyone is just sitting around staring…read more I said I was having chest pains and had to wait over an hour to NOT be seen. I wouldn't come back if I was DYING!

My chiweenie had a seizure out of nowhere this morning and VEG was one of the two places…read morerecommended. Holy smokes am I glad I took him there. By the time I got him there he was having a 2nd seizure. The entire staff dropped EVERYTHING and triaged him on a table. He was stabilized, given anti seizure IV medication and was 90% back to normal in under 15 minutes. The staff went over and above to care for him and they thoroughly explained two different treatment plans including the costs. We chose a plan and even knocked off a very big ticket item because he responded so well to the meds. They were so professional and caring he fell in love with the entire staff during his visit. He even made the rounds to give all of them thank you kisses. While I hope we never have to visit again, if we do it's such a comfort to find an ER vet that doesn't take advantage and price gouge you in your most vulnerable moments...unlike others I've had the displeasure of visiting in the past.

If I could give this place a zero I would! I went in there for answers and all I got was emergency…read moreexploratory surgery shoved down my throat about 15 different times by 2 technicians and the doctor. Although I kept repeating that this is not a foreign body as this is the 3rd time it's happened in the last 6 months! They weren't listening to anything that I said! No compassion. No warmth. No answers! They threw a bill in my face before even discussing a plan! I had to pay in advance for treatments that hadn't been done and didn't even start for about an hour into the visit! Was there for 6+ hours to have everything blamed on how long the radiologist was taking. Personal conversations complaining about clients, vet techs using their phones while patients needed attending to, eating their food next to the triage table! At the end of my 1,500 visit I had more concerns for my kitty than I did before I even walked in the door. When it was come time to be discharged the tech that was assisting us left without letting anyone know what was going on and they just looked really dysfunctional. The doctor didn't even acknowledge us as we walk out. Not even a you're welcome to our thank you! Unprofessional, unorganized, no compassion or care about the clients or patients. I would never recommend this hospital even if it was the last place on earth! Update: Two days later. Called and spoke to Cheyenne about our experience. Felt heard, felt compassion and felt true concern about myself and my kitty. She advised she would call me back. Instead Dr. Hoge called me back and was very apologetic and showed a great deal of concern for our experience. I believe that the team we had this horrific encounter with creates a bad name for this ER and for the veterinary field as a whole. I appreciate the sincere apology I received by management and wanted to add that to my review. They both showed care and compassion and that is what it's all about. If I had walked in the door when they were there I would have had a totally different visit and my kitty would have been taken care of! They are what makes veterinary practice great!

Had to visit the ER today. Not an emergency, but they got me in to see the doctor within 5 min…read more They took blood, a urine sample and a body scan within 15 min of that. I waited about 20 min for the results while the registration lady collected my insurance info, then was discharged after they administered pain medication. An hour all together. Thats the way ER should go. The staff were all friendly and caring. They offered warm blankets in the secondary waiting room that had large comfy recliner chairs.

I went to the ER at Medical City Mckinney Texas on 121 in Mckinney on 6/22/26 around 5:30 pm…read more Presented with high blood pressure, light headed, and shortness of breath. Walked into the facility with my neighbor, who had brought me in. They took me back fairly quick (about 10 minutes) Nurse hooked me up to take my BP and O2 stats. BP was very high (224/110ish) O2 levels up and down between 82-93. Daughter had arrived about 10-15 minutes later and came back to the ER room. Nurse 1 comes back with EKG machine and declares the machine does not work and needs to get another machine. 45 minutes (could have been longer) another machine was tried for an EKG by same nurse and declared that machine did not work either. Rolls that one out. The nurse tried to draw blood and was unsuccessful. Another nurse comes back in to try to draw blood and after the four attempts and multiple bruises was finally successful. (approximate wait was another 30-60 minutes). Only blood was drawn at this time. I now have 5 puncture marks where they were digging for a vein and bruising was already seen. Blood was drawn from the tube that was put in the arm to administer medication and future blood draws. A new Ekg machine wheeled in by a new tech. He runs the EKG and there is no paper in the machine. He does not know how to load the machine and has to ask for assistance. At this point I am very stressed with all the malfunctioning equipment and lack of experienced staff. PA comes in the room after about an hour to 2 hours later (no meds administered for BP yet) PA asks me questions but offers nothing medically (my expectations for the PA were that I would know what was causing the spike in BP or at least be given medication to bring down the BP but that did not happen.) PA leaves O2 stats are still fluctuating. I asked for a manual BP check because I have numerous issues with the automated BP machines in the past. I was told by Nurse 1 that she did not know where a manual cuff was. Respiratory therapy was administered around 8 or 9 (not totally clear on the time) Administered a breathing treatment. Nurse 1 comes in and I again asked for a manual BP check. She said she was really busy (I must add that I witnessed, as did my daughter, Nurse 1 and the PA having a race with the wheel chair in the hallway, they were playing around and laughing prior to me asking for a cuff. Thoughts were they had time for THAT but not time for the patient. ER's are very stressful for patients and staff. I am all about laughing and relief from the stress but as a patient being ignored, the optics were not great. Sat in the ER about another 3 hours before anyone even checked on me. I had gotten up about 3-5 times to use the restroom during that time. No BP meds administered yet. It is midnight and finally a physician comes in and says "I see the BP medication is not working" to which my daughter and I both announce 'NONE were administered". She says we are going to have to admit you because I cannot let you leave with your BP this high. No beds were available. It's midnight and it is obvious that no one in a bed was going to check out at that time so I waited. Meanwhile I asked again for a manual BP check. Physician leaves, my daughter goes to my house to pack a bag. And about 15 minutes after the physician leaves they bring in BP meds. Let's be clear I was admitted at 6:00pm and no meds until midnight. A paramedic came in to take a manual BP but struggled with the cuff. He had to get another one stating the other one did not work. He fumbled with it and kept trying to see if he could read it, looked up at the monitor and stated it's the same as what is up there. I am no expert, but it appeared he did not know how to manually take my pressure. I truly cannot prove that but given everything that had happened up to that point, coupled with all the malfunctioning equipment, my confidence was waning. Meds were not administered for my BP until after midnight. Not enough room to continue the story but I will end with I Left against Medical advice after a number of other things happened. Checked into Medical Center Dallas Heart and Vascular and received EXCELLENT care. Within 10 minutes there I had EKG, Blood work with only one try, Chest x-ray, and medication to lower my BP AND the doctor had come in!! That is how it should be. Medical City Mckinney should be shut down. Notifying, CEO MC Mckinney and Dallas AND Medicare AND Robert Kennedy. Unacceptable.

Husband had brain surgery, we've been there for eight days. The staff is very pleasant very…read moreattentive. Very clean facility . The food is typical Hospital food some days. It's wonderful some days so so..There's been a few challenges. Their doctors own staff you couldn't ask for better..

Best physical therapy and the therapists are terrific. My husband went there not walking and we…read moreleft with him walking. The respiratory is fantastic. The techs are great.

Went to the ER yesterday for what I thought was a bad sinus infection or something possibly more…read moresevere. The ER staff were all amazing and very intentional on making sure I was comfortable and in good hands. They didn't skip a beat! Dr. Shah was a fantastic doctor. My whole visit lasted an acceptable time frame. I'm very happy with my experience!

As a RN myself who made the mistake of visiting this ER- in my opinion I would definitely avoid and…read moreNever visit again for any need of any sort. Very shoddy ER that provides rinky dink unprofessional and uncompassionate care. Save yourself the wasted ER bill and time and go to a more established facility.

I'm very grateful for the wonderful care we received here. Everyone was so kind, attentive,…read moreunderstanding, and helpful. They truly took the time to listen and made the whole experience much easier. Highly recommend! Jennifer and Ramin were absolutely kind and caring, Denis was very helpful and kind to me and my baby Dr. Navaro is the. God bless you all.

You can tell they only care about their payment rather than the animal they care for. There is a…read moresevere lack of empathy. If you need to rush for an emergency of your fur baby this IS NOT the place I would recommend. Immediately when I walk in, clearly desperate for help of my dog I'm met with, "is it an 175 dollar fee plus OSHA fee". There was no asking of questions about my dog, only what's my card number. Honestly just take "emergency" out of the name and I would give this hospital 3 star instead.

Kyra went above and beyond to assist us. She was throughout and helpful. She is also very pleasant…read moreand caring. We are so appreciative of her services.