My experience with the lab technician was great! She was fast and friendly, the blood draw was painless. Often times we have to wait extended periods of time for labs, this is something you should plan for in case. If you are waiting for a long time, please remember that it's not the lab technician's fault. Everyone's time is important and they deserve the same respect you would want. Have a great day folks! read more

Save yourself grief and go to another Quest location. Had a prepaid Quest sold Test that the Tech (Ellie?) would not accept the Quest email on my phone (insisting I had to printed!!), then said that there is no such Test purchased from Quest. Then called her Senior (Kiara) that would clarify there is such Quest Prepaid Test but would keep saying that they couldn't find it. In the process they keep blaming me (the customer that has purchased many Quests Tests before). Finally they find it and said that was "On Hold" and that I have to call Quest (they also blamed me for being "on Hold"). When I tell them "but YOU are Quest" they said they don't call that "other department". They me asked to go out of my appointment for me to "call Quest". The folks at Quest headquarters were super nice (Carla) who said that my Quest purchased Test was active and available (that they are always "on-hold" until the Quest Office will pick it). She offered and called this Quest Location but they never picked up the call from their own headquarters. I ended up driving several miles to the Quest Carrollton location which made it all happen. Don't go to this location!! BTW, WHERE IS MANAGEMENT? read more

Waited for over 3 hours in the number 1 position terrible service I do not recommend coming to this office especially with how cramped it is

As a Frisco resident, this was the closest Quest Diagnostics location available for an employer-required drug test that had to be completed within five days. Unfortunately, the scheduling process was one of the most frustrating customer experiences I've had in a long time. When I initially checked for appointments, there was nothing available for nearly two weeks--well beyond my employer's deadline. I ended up arriving when the location opened at 6:00 a.m. and added myself to the waitlist, hoping to be seen. Shortly after, the only employee working that morning came out and informed me that she had to remove me from the waitlist and that drug testing was only performed until 8:00 a.m. She also explained that there was no guarantee I would be seen without an appointment. Needless to say, this information would have been helpful before making the trip. After repeatedly refreshing the online scheduler for nearly two hours, I finally managed to snag an appointment just before 8:00 a.m. The fact that obtaining a required drug test depends on repeatedly refreshing a website and hoping someone cancels is absurd. read more

I didn't have to wait long for my appointment. However, they forgot to give me a sample collection. I've tried calling. They are IMPOSSIBLE to get on the phone. They have an automated system that no matter what option you select, there is just another automated message rattling off info I don't need, or referring you to the website which also doesn't help me. Otherwise my blood draw was fine. read more

I've never had a problem made an appointment and didn't have to wait know longer than 15 to 20min, I make it a point not to be late, because if you are they will take a walk-in so you would have to wait longer. read more

Came on a Saturday made an appointment at 7:10. Got there on time it is currently now 7:50. Waited 40 minutes which is insane since I made an appointment. Did not wait just left because this is ridiculous. read more

I wouldn't recommend this location at all. Staff is lazy. Per the monitor, no patients were being served for 20 minutes. Sat for the 20 minutes and they called none of the walk in's nor were there any scheduled appointments. At 3:57 she comes out and say they're locking the door. I wouldn't recommend Quest at all. This is the second location that has done this and they have ZERO morning appointments. read more

Quest Diagnostics - Laboratory Testing Near Me - Prosper, Texas

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Zero stars for this place, my wife waited for an hour and they removed her name from the wait list. When she asked they said, they removed it because they thought she wasn't there when she was sitting right there.. do not go this location but to the one in Frisco or even Labcorp is better. People beware of this place.... read more

Quest Diagnostics is the Best of them ALL!! There's only 3 employees that works at this location and the system only allows 3 appointments. Walk-ins are welcome but it's like your Doctors office if you try to do a walk in they will try and work you. But patients with appointments are priority. The TV is for informational purposes and explains the whole process. read more

I couldn't find to back to back appts for my kids. Upon arriving for the first appt I asked if my other kid could be also taken in as I was already there- this I wouldn't have to wait an hour and a half. The technician Mia was sooo sweet and got us taken care of. Truly appreciated! It was so hard to find a time and appointment that worked for our busy school schedule. read more

If I could give this place a 0 I would. The phlebotomists, the staff overall. The women there that draw labs are so rude. I have never encountered something like this. Will never be back, definitely don't recommend coming here. They have absolutely no courtesy, no patience! Worst diagnostic experience ever. read more

Like the Seinfeld episode-- this location knows how to "take" the reservation, but fails to "hold" the reservation-- which really is the most important part. I'm currently sitting in a crowded waiting room with other frustrated, complaining would-be customers. One woman just stormed out after waiting quite awhile, another man huffed and left as I'm typing this. Just a small sterile room with kiosk check-in. Staff ignored everyone as the returned from lunch. Not surprising as I read through the other terrible reviews. The worst part is the repeating messages on the TV saying how efficient, easy and customer service oriented they are. What a joke. Lol read more

hospitality was great !:D felt welcomed and wasn't very nervous or anything, great professionals!! read more

Sat here for 2 hours as a walk in. Then I look up and my name disappeared from the wait list. They said I would be next when asked, yet 30 min later still sitting here waiting. read more

This is the worst run business I have ever seen. DO NOT go here. The wait times are ridiculous even if you have an appointment, terrible service. People that "walk in" sit for HOURS. They should not say they take walk ins. read more

I didn't think I'd have a great experience getting blood drawn but damn, am I glad I went to this location! The waiting room wasn't crowded, I was seen at my scheduled appointment time, and the staff was super friendly. I don't recall the person's name who assisted me, but she was awesome. She was well-informed, gentle, and got my hiding vein on the first try which neeevvvveeerrrrr happens. I was in and out of there in under 15mins between checking in, doing the billing stuff, getting blood drawn, peeing in a cup, and leaving. Excellent experience, worth the drive, and I would absolutely go there again if I need to. read more

Have been here several times on a Saturday morning as a walk in. Never had an issue. Today, signed in. Several people waiting as walk ins. Oddly, the phlebotomists only called back individuals with appointments while I was in line waiting. Nearly every appointment was late based on the scheduled appointment time and time arrived on the screen. There were literally no individuals getting blood drawn in between the time a patient left and we waited for a late patient to arrive and be called. The women working could be heard laughing and talking loudly in the waiting room. One worker, Leah, opened the door and announced loudly at 11:43 am that they were not taking any of the 5 walk-ins, some who'd been waiting since 10:30 am. What was weird is that Leah spoke in such a hostile, uncaring manner. I haven't seen her here before. She was so angry as she spoke. The previous weeks we've been here, a phlebotomist would come out and lock the door at 11:45 am and finish drawing blood on the remaining walk-ins. Two children waiting for blood draws had been NPO since dinner the night before. One poor girl had had surgery and was in a cast and couldn't take her pain medication. She was clearly hurting. One mom mentioned her daughter not feeling well, etc. and Leah could have cared less. I don't understand why she was so unkind. No one had an issue with the rule Leah kept repeating as she raised her voice that Quest doesn't guarantee actually drawing blood if you're a walk in and have been waiting hours. She said they drew blood from 4 walk-ins and that seemed to make her mad to have had to do that. Treating people with kindness goes a long way, Leah. Quest, you've lost this family to LabCorp now. You are a business we can no longer support, thanks to your employee, Leah's actions. I would recommend replacing your sign with accurate times. read more

Quest Diagnostics - Note: inaccurate times at the store entrance. - Laboratory Testing Near Me - Prosper, Texas

I expected to walk in and have to make an appointment for another day since I was on my way to work. To my surprise, I was the second patient in line and I was called back within two minutes. Haley was professional, thorough, and super nice. She has years of experience, and has worked with all types of people, so she is very patient and understanding. She answered all my questions. if you're lucky enough to get Haley to draw your blood, you are in good hands. Hip, hip, hurray for Haley! read more

Absolutely the worst lab experience ever!!! Made an appointment, but upon arrival was told I would wait an hour. Got called back at 35 minutes. They didn't have my paperwork. Said I could "pause" my time and call my doctor. Resent paperwork. Waited another 40 minutes. Asked several times for help. No front desk, so you only get a mean nurse every ten minutes. No one interested in helping. Still sitting in waiting room, no end in sight. Find another lab, especially if you have to take time off of work to get a simple blood draw. read more

Rude! The unqualified nurse was unpleasant and couldn't find the right vein to draw blood. 2 hours later she calls me to say she forgot to add a test and wanted me to return to draw blood again. read more

Just wanted to say how grateful i am for the two employees that helped my daughter with her appointment today. So thankful for the time they took to help and call the ordering doctor and help out with getting the order in. (Even though it took forever for a fax to come through!) I wish I could remember their names, but they know who they are! Kindness matters...this is a great location. read more

I have been here twice both times I found the employees significantly more helpful and friendly than any other quest locations. Today they went above and beyond--JEFF and ANGIE saved the day! They squeezed us in without an appointment near closing time. And my daughter was so nervous to get her first blood draw. even with all that was going on, they were patient, reassuring, quick, and kind! Thank you! read more

Great... https://www.nbcnewyork.com/news/local/Quest-Diagnostics-12-Million-People-Data-Breach-510754611.html --- Quest has repeatedly messed up my tests and lost doctors' orders. This is my 4th time going back for the same test. Do not go here or any location. read more

Never. Don't bother attempting to go here. Don't make an appointment for this location. I don't know what happened to all the lab techs and phlebotomists since 2020, but lab facilities in general have declined in service. And I feel fully qualified in complaining about this...I'm a nurse...I've worked thru COVID, I functioned during 2020 and every year since. I'm currently leaving this location, after waiting almost TWO hours WITH an appointment. The attitude of these over worked techs, coming out, yelling at everyone about their lunch hours, etc is inexcusable. I know you're stressed. Put a note on the door that says "no walk ins or drug screenings". Then stop over scheduling and triple booking times for patients. Then do your job, without attitude and stop wasting precious hours from my day. read more

Inefficient, disorganized , unkind, and can be detrimental to patients health status, especially for new patients. The locked outer door, double door entrance , and the staff' s use of texting to the patient in lieu of verbal communication while the patient is sitting out in the public hallway is very misleading. One expects friendly staff to come out to you or to be told via text to enter. An important blood test can be missed because you didn't hear a staff member from outside the usually locked door, or if you are not notified via text to come in now. A patient who has done their part to be on time, is already anxious , a bit frightened, and sitting out in a noisy public corridor. All patients need to be brought inside very quickly. Some of these patients have serious illnesses , disabilities, a child, a senior... In the end being efficient gets the job done correctly , and a drop of kindness goes a long way. In the medical arena they go hand in hand. read more

quest was really great n fast . made appt. online . walked in after i checked in on my phone . 3 minutes in n out . haley was fabulous . this was inside walmart at richland in prosper . fast n friendly n efficient. read more

Twice I have been to the Quest Lab at Walmart on Richland in prosper Tx and twice the experience has been awful. The lab techs are obviously stressed and lacking proper support which results in an apparent poor employee attitude and poor patient experience. The rate of appts scheduled exceeds the employee capability and the result was patients waiting more than 45 minutes for their scheduled appt time - and while fasting! Also, sign said no employee drug tests on weekends and yet I spoke to multiple folks who were there for that very test! I appreciate the convenience of this location, however, given the delay I could have driven to my drs office and back in less time. I hope the location manager will reevaluate their present operating model and prioritize patient (and employee) satisfaction. read more

STAY FAR AWAY FROM THIS LOCATION!! Waited for over an hour with an appointment, finally I caught one of them to ask to check where I am on the list. The lady came out and told me that I've been deleted from the list because they called my name twice already! I was sitting right outside the waiting room where there are benches provided along with others that were waiting. None of them bothered to walk out to check the people there or just call the names a little louder for all to hear! She said, "They don't do that.". Thank goodness I asked so I could at least warn the others that were still waiting.. for nothing! That really was a bs excuse anyway because I saw one of them come out to call names at the time I arrived. Absolutely ridiculous, rude, inconsiderate. People were waiting as walk-ins too and they announced they are appointment only location after people have been waiting a long time. No signs anywhere, no indication online. DO NOT COME HERE! I'm actually thankful, feeling like a dodged a bullet not having these people do my bloodwork. read more

I come here at least every 6 months. I have never experienced anything like this. I came in an hour before they closed just for a pick up. I had to be put on a standby list which is fine. There were 10 other people waiting before I ever got there. They finished all of their appointments by 1:30pm (30 minutes before they closed) and locked the doors at 1:40pm. They didn't take a single standby person and told us we all had to leave after waiting for almost an hour. Upon signing up for the list we were never told we might be kicked out after waiting all of that time. As the lady is trying to close the door on everyone asking questions I said I just have a pick up no blood testing. And a second lady walked out and told me they would have to get my information. So I asked if you had to have an appointment for just a pick up. She then got very rude and told me I was "telling" her and I responded with I am just asking a question I'm not telling you anything. She then proceeded to get even more of an attitude waving her hands around and so I told her no ma'am you're rude and walked out. She then proceeded to scream and curse at me as I'm walking out of the door and out of Walmart with customers everywhere. She was the only one wearing a white lab coat so I'm assuming she was the head staff for the day. I have no idea what was said that got her so upset to act out as an employee like that. Completely unprofessional and I will never be going back to this location. I will never recommend this one to anyone. I'm not sure if they rotate staff to different locations or not but if that's the case I will never be a quest client ever again after this. This was a very time sensitive case so I was unable to make an appointment. If I knew I was going to be screamed and cursed at in front of 100s of people for asking a question I would've never came to this lab. read more

Quick. Professional. If you want, you can wait while shopping and they text when it is your turn

went for walk in and waited for 1 hr and after 1 hr the lab tech told me to go to other lab and there is no rush too deal. poor employee attitude and poor patient experience. 0 ratings read more

Extremely fast in and out. They were running a little ahead of time and I got there 10 minutes early and was leaving 5 minutes after me scheduled time. The reason for 2 stars is because I had to give a urine specimen and there was no soap dispenser or soap if any kind. This is a health concern at a facility that falls under health care! Also, they have paper towels but no trash can in the restroom. read more

Had a horrible experience at the Quest location in Prosper, TX ( Walmart - 500 Richland Blvd). The automated system is not very helpful, appointments are two weeks out and when I walked in I was treated with extreme rudeness and unprofessionalism. The lady serving in the location was was completely ignoring questions by waiting patients who had been there for over an hour and when asked to address our queries, slammed the door on me. She started yelling when asked for her supervisor and her name. She had no respect for people and their time. 4 patients including myself decided to just walk out. I don't see who would put their trust and leave their specimen with her knowing she could do anything in revenge. I have sent a message to the corporate office and have recorded a review as well, but to be honest, I am not too optimistic that anything would be done about the issue. I really hope someone in a superior position can take this into account and hold her accountable for her behavior as I do not see her deemed fit for a position thats customer facing. read more

Waited for over 20 mins. Got called back by name, asked a few questions, asked me to confirm my name on labels. It didn't match. She then said I need you to go back to the lobby and wait. Wtf. read more

Lost my bloodwork and took over a week to notify me. I was waiting on test results for medication. Their incompetence can have very real and negative impacts on people's health over and above the inconvenience. read more

I went to this location, which is inside a Wal-Mart. It was very clean and looked like the other Quest locations I have been to that were not inside a wal-mart. They open at 7am and I was there by 7:20. There were a few people in front of me, but like the other locations, you check in and wait your turn. They had a TV on to pass the time. Once the called me back and it was my turn, Lisa got the paperwork and took the blood - really great experience. Friendly staff and clean office. I will go here from now on. read more

Don't go to the Quest in Prosper, Tex in Walmart- YOU will wait for over an hour and they only call your name right inside the waiting room- if you are not in the Covid waiting room you cant hear your name called by Stacy- they skip you and you have to sign in again and wait another 34 minutes to be told you cant wait in the waiting room by Stacy due to covid but you have to wait outside the door for 35 minutes even though the kiosk said it would text you if you are in the store. Never again. I called corporate to complain. I am sure they will not call me back. read more

I arrived an hour before my appointment and was going to ask if I could come early, but there was no receptionist. I was the only person in the waiting area. I checked in on the kiosk and was called back within three minutes! Lisa was wonderful! I hate needles and she used a butterfly needle on request. She was extremely personable and made me feel at ease. We even bonded over Gone With the Wind! This is the only Quest I will use in the future. Plus, it is in a very well managed Walmart to shop in afterwards! read more

I have been bringing my mother in monthly to this location the past year. She actually looks forward to getting her blood drawn because she gets to see Lisa.. Lisa always takes a few minutes to make my mom feel special. Highly recommend!! Always clean, little wait times and excellent service!! read more