Five stars across the board. Every employee and service we received at this hotel was superb- from the valet to the front desk & concierge, the restaurant employees, the pool bar employees and the housekeepers. Best service. We booked a stay last minute because of a power outage and then had to book subsequent nights which made explaining and moving rooms a bit messy but front desk was on top of it every single time. Even if I had spoken with a different person, they kept impeccable notes and went above and beyond to help us. I am beyond grateful that even though we had to deal with craziness of the hurricane, this hotel was the bright spot in our day. Cleanliness was also good. Out of the 3 rooms we had, I only called housekeeping once for a minor pillowcase and sheet change which they did immediately and apologized for. I recommend this hotel to all and look forward to staying here for pleasure in the future too. read more

We stayed here again since my wife likes it here. For me, it's 3 stars at best. Room was fine, but shower stall is pretty small. I'm only 210# but there isn't much room in the shower to even turn around. Pool area has too many screaming kids running around. And they offer a kamaaina weekend staycation deal for locals that brings out the crazies who act like they have never been to a nice hotel before. There should be an adults only pool, like that which is offered at other resorts. Lastly, food available was mediocre at best. 100 Sails is probably your best option - decent buffet for dinner and breakfast. We also ate one meal poolside since we were trying to relax there one afternoon. We ordered a cheeseburger deluxe with fries. The burger came with about a 3 oz patty, and the fries were as hard as a rock. For the $24 we paid, we probably got a $6 fast food combo meal. We also ordered a Caesar salad - that was a single romaine heart, split lengthwise, with 4 small shavings of Parmesan cheese and a tablespoon of bottled Caesar dressing; $24 too! Soft drinks were $8 each. I know hotel resort poolside food is expensive but I did expect something a little better. The best thing is the valet parking service; very fast and efficient since they always have about 6 valets working all the time. But be advised that this service is not cheap - $52 per day with a $5 tip each in/out trip! read more

Formal Guest Complaint - Billing Error, Poor Communication and Service Issues Dear Prince Waikiki General Manager, I am writing to formally complain about the customer service and communication problems my family experienced during our stay at Prince Waikiki from August 25 through August 30, 2026. We booked a One-Bedroom Suite through Armed Forces Travel, using the military travel network, and prepaid approximately $3,700 for our accommodations, including a breakfast package through our departure date. At check-in, we were informed of additional hotel charges and provided our Wells Fargo Visa debit card. We paid approximately $518 at that time, which included applicable resort-related charges and the security deposit. We were also informed that valet parking would be settled at checkout. We understood that valet parking was $55 per night and that gratuity was not included, so we also tipped the valet staff separately whenever we retrieved our vehicle. Unfortunately, several service problems occurred during our stay. First, our One-Bedroom Suite had two televisions, and neither television worked properly because of issues with the cable boxes/connections. We contacted the hotel multiple times. It took approximately four calls before we were told that a maintenance work order would be submitted. Our family went almost three days without functioning television service in a suite for which we had paid approximately $3,700. What was especially disappointing was the lack of communication or apology regarding the inconvenience. The second issue occurred on the morning of our departure, Sunday, August 30. Our reservation included breakfast through our departure date. At check-in, we had been told that the breakfast buffet was available until approximately 9:30 a.m., with Sunday brunch beginning afterward. We arrived at approximately 9:08 a.m. and were informed that breakfast seating had already ended at 9:00 a.m. because the restaurant was preparing for brunch. We were told that if our family wanted the brunch buffet, it would cost approximately $98 per person. For a family of four, that would have meant spending approximately $400 more for breakfast/brunch even though breakfast was already included in our prepaid package. Rather than pay hundreds of dollars for another meal, we gave up our included breakfast and purchased coffee and donuts from the hotel lounge before checking out. However, the most troubling experience occurred at checkout. When I asked for our final balance, the manager on duty initially told me that approximately $538 would be charged to our bank account. I explained that approximately $518 had already been charged to our Wells Fargo Visa debit account during check-in and asked why we would be charged another $538. This was particularly concerning because it appeared that we could potentially have more than $1,000 charged in addition to the approximately $3,700 already prepaid for our reservation. She repeatedly told me, in substance, that this was our charge and that we had to pay it. I tried several times to explain that the $518 transaction was not simply showing as a pending authorization on our account. Our Wells Fargo account showed that the amount had already been charged. Because we could not resolve the issue, we contacted Wells Fargo while standing at the front desk. A Wells Fargo representative spoke on speakerphone and explained the transaction status. Instead of carefully reviewing the reservation and the notes from check-in at the beginning of this conversation, we spent approximately 40-45 minutes trying to determine why we were apparently being asked to pay twice. During this interaction, I felt that the manager on duty became increasingly dismissive, raised her voice, and repeatedly told me that the charges were our responsibility rather than calmly investigating my concern. At one point, while the issue was still unresolved, she moved to another counter to assist another guest. We then waited approximately another 20 minutes. There was very little communication explaining what was happening or acknowledging how long we had already been waiting. Eventually, after reviewing the account, we were informed that our actual remaining hotel balance was only approximately $13. This was extremely frustrating. A situation that initially sounded as though we owed another $538 ultimately resulted in an approximately $13 balance. Had the reservation notes and payment history been carefully reviewed at the beginning, much of the confusion, stress, telephone calls to our bank, and extended checkout delay could likely have been avoided. Even after the mistake and misunderstanding were finally resolved, we did not receive a meaningful apology for the incorrect information, the lengthy delay, or the manner in which the situation was handled. I was also particularly disappointed by comments indicating that because we booked through Armed Forces Travel, we were considered read more

I'm not a guy that needs a lot of fuss, or attention, or services, but when I do, I just want it taken care of. We got in super early, like 9am early, they got us a room, then they upgraded the room, and gave us late checkout the next day, no fuss, no drama, just taken care of. The facilities are absolutely first rate, and our room was spacious, well appointed, with wonderful views of the marina, and waves breaking on distant beaches. This place fills the bill in every way, and now I'm wondering how we plan a 10-14 day vacation here. read more

Prince Waikiki - Sunsets on the infinity pool - Hotels Near Me - Honolulu, Hawaii

See all

This is a beautiful hotel. We stayed here for three nights. It is a little bit north west of the Waikiki Beach, but in the general area, I feel it's a little bit quieter than the area near the Hyatt. The views were beautiful and the beach nearby (a few minutes walk north west) is gorgeous. The room was well appointed but small and did not have a balcony, but did have very nice views. The staff was friendly and generally efficient. I will probably stay here again. read more

Prince Waikiki - Ocean View from the room - Hotels Near Me - Honolulu, Hawaii

See all

We stayed at this establishment for 5 nights. It is located right next to Waikiki Beach and walking distance to Ala Moana mall. This hotel has two towers. We stayed at the Diamond Tower and since we requested to be on a high floor, we were given the 30th floor; which was great! The room was clean and spacious. It was unfortunate that rooms don't have balconies. Views were awesome. We had a rental car, so we had to pay the daily $45 parking fee for self-park. Staff do work slow though... there were times where we had to wait a long time for the front desk staff. Overall, we had a good time here at this Hotel. read more

See all

My group stayed here for one night during our friend's bachelorette party and wow, Prince Waikiki sets a high bar. The room we had was spacious with a great view of the marina. The room was clean, the bathroom was nice, and we had a great time staying here. I also appreciate them having water refill stations throughout the lobby. The staff was friendly from bringing our luggage to our room, to taking and bringing our car to us, and exchanging friendly conversations. We're grateful for the wonderful experience and would recommend Prince Waikiki for anyone considering the area. read more

Prince Waikiki - Hotels Near Me - Honolulu, Hawaii

Went for an event with a workout class and suntory. Website advertised free validated self parking for event attendees. Upon departure, we were charged over $20 for parking. When I called, they said they would only resolve this if I had the exact card used to pay (which was my friends located across the island) and went all the way back to the hotel either that day or the very next. Very disappointing and left with a bad experience. read more

Full discloser that I was not an overnight staying guest at Prince Waikiki. It was Valentine's Day weekend as I was attending a wedding party. Wedding Ceremony was in the Lani Le'a Chapel there after the Wedding Reception held in the Piinaio Ballroom. Very beautiful event that could seat possibly over 200 guests in attendance. Very clean restroom facilities were just outside of the ballroom, parking was either valet or self park in the hotel that's easy and convenient. Also if you're an out of town guest, Ala Moana Center is just walking distance from the hotel and more shopping in Waikiki in the opposite direction. Banquet staff was exceptional, food and beverage service great, ballroom atmosphere was elegant. If it was a lunch affair, it could be smart casual attire. If I was a visitor to Honolulu, I'd consider booking hotel accommodation here at Prince Waikiki. read more

See all

A new favorite hotel in Waikiki. The view is gorgeous, the amenities are top notch, and everything about our experience made us feel as though we were expected to return some day, which we will. One of the important standards I look for in a hotel stay, is a focus on supporting locals. For me, if there's a Starbucks in the lobby, then I'm already disappointed. This hotel has one of my favorite local chain cafes, Honolulu Coffee Company. The only local café that has consistently made perfect crema foe decades. Starbucks baristas are not trained for this. The hotel also has restaurants with lots of local flavor. The sushi buffet is amazing but difficult to get a reservation on the weekends. 100 Sails also has a buffet though ordering ala cart seemed like the best choice for us. Best place to view the Friday fireworks. Our only disappointment was how much street noise we could hear throughout the night, even though we were on the 28th floor. read more

See all

It's the hotel stay that I didn't know I needed. I originally wanted to be closer to Waikiki beach but after spending our holiday here, I'm so thankful that we booked at this property. Pristine grounds. I felt at ease the moment we stepped out of our rental car. Check in was painless. They do have to take all guests info including kids names. A total of 34 floors. Sushi restaurant on first floor, 100 Sails Restaurant on the 3rd, and the pool/lounge, gym on the 5th floor. Do not choose a room near the elevators on the 5th floor. We got the 30th floor and it was so quiet with the most beautiful view of the ocean. Fireworks Friday was a nice view from our room as well. The separate tub from shower was nice to have when you have kids. We loved the bidet bathroom with the heated seat. Ahhhh. We absolutely loved the pool area. The infinity pool was relaxing. The kids enjoyed the main pool with the deepest depth at just under 4ft. We frequented the jacuzzi every day. The servers are so nice. To get to Waikiki we opted for the day pass on the Waikiki Trolley pink line for $6. Ala Moana mall is walking distance. I absolutely cannot wait to be back! read more

Prince Waikiki - Hotels Near Me - Honolulu, Hawaii

Overall, it was a pleasant stay, though the property is clearly on the older side. The staff was friendly and accommodating, and housekeeping was generally good, though not especially detail-oriented. I tend to notice the small things, and I did spot hairs on the robe from a previous guest as well as a few stray hairs along the bathroom baseboards. :( We stayed in a corner suite, and while the sun shades didn't seem to function perfectly, it wasn't enough of an issue for me to raise a concern--just another reminder that this is an older property. Unfortunately, the bed was a major downside. It was quite lumpy and soft, which made for an uncomfortable night's sleep. I'm someone who really needs a firm mattress, and in this case, the bedding felt overdue for an update. For a hotel stay, sleep comfort is important, and this is an area that could use attention. I also didn't enjoy the scent of the provided lotions, soaps, shampoo, and conditioner. The fragrance was strong enough that we ended up purchasing our own products at a local drugstore. That said, I truly appreciated that housekeeping provided fresh towels daily without us needing to ask or leave them on the floor. I understand and respect sustainability efforts, but guest cleanliness is important, and this thoughtful touch didn't go unnoticed. Lastly, when we mentioned it was our son's birthday, the front desk concierge arranged a lovely birthday surprise for him, which was very much appreciated. read more

Prince Waikiki - 1 bedroom suite - Hotels Near Me - Honolulu, Hawaii

See all

Overall, we had a nice stay at Prince Waikiki for our family vacation. The views are amazing, and the amenities are top-notch. We booked the Club Premier package, and we felt it was worth it because breakfast at 100 Sails Restaurant on the 3rd floor was excellent every morning. One thing to keep in mind is that parking is not included with your stay and must be paid for separately, which is something to factor into the overall cost. One big concern was the snacks on the 5th floor. We came across moldy bread, which was definitely concerning. I would think the staff would check the food before putting it out, especially considering this is not a cheap hotel. I loved that we could grab coffee every morning from Honolulu Coffee without having to leave the hotel. The lines can get long, but the service is fairly quick. The staff, overall, were not very welcoming and often seemed serious. However, on Monday, June 29, there was an older woman who was incredibly friendly and welcoming. She really stood out and made us feel appreciated. One other issue was that the body wash in our room was never refilled, so we ended up not having any during our stay. We also requested a later check out and our key cards aren't working. The front desk never mentioned anything about need to change keys cards if we had a later check out and now we're outside our rooms having to go back downstairs and change our key cards. And they were making it complicated because they wanted my drivers license even though it's in the room. Overall, we enjoyed our stay, and the beautiful views, great amenities, and delicious breakfast made it a memorable family vacation. read more

See all

Stayed here for my birthday and loved it! The staff here is all really nice (we were lacking one of the water and bath robes ) and Adela would ensure that water and extra waters were handed every time (so touched especially since this was my first time in Hawaii). The view is really pretty and love how spacious the bathroom is too. Don't look too far if you need a stay on Waikiki, prince is the move. Bell hop was super helpful too. read more

This is a review based on July 4, 2025 holiday weekend. Check-in at 3:00 pm We reserved three sleeping rooms but only one was ready. Front desk long line and a staff were pleasant but needed more for busy holiday weekend which fell on a Friday - a work holiday for many. When rooms were ready, our electronic key didn't work for one. No phone in hallway so returned to front desk and she escorted us back to room to make sure key cards worked. We like bathroom layout- toilet separate room with glass door and Totoro seats. Shower with on-wall shampoo, conditioner and bath gel. Bathtubs deep with slanted back rest. Complimentary shave kit, dental kit, facial masks and lotion. Our club rooms also had comp house slippers. In Lanai Suite we planned to host dinner for our children and order room service prior to fireworks. Press room service button on phone and let it ring ring ring no one picked up. Tried two more times. Still no one. Tried to call Front Desk - no one picks up. Then tried concierge - no one. Had to call outside line from my cell and person said they'd have room service call me. Evidently they have new phone system and the Lanai Suite phone not hooked up properly to the departments so no callerID showed. Why wouldn't they pick up a persistently ringing phone though? Okay, so we put in our order and that was good. She was very sweet- had her repeat back order since it was for 7 adults and 3 kids, she had it correct but when order came -missing 3 milks for kids. On to the reserved poolside cabanas. Booked two online and received email confirmation but no info where to check in, what time, location of cabanas. When we checked in I asked these questions to front desk and he said you check in at the pool. No one at the pool Saturday morning at 8:00 am. No signage in the cabanas with any helpful info. Called hotel operator from my cell (remember my hotel phone wasn't connecting) the girl said it should say on my confirmation. Yes but it didn't. Then I asked to connect me to pool and she was snippy -there's no one there yet. Okay so when will someone be there? Umm at 11:00. So basically the hotel charges you for a full day to reserve cabana but you cannot access until almost half the day is gone. At 11:00 we checked in by the bar and got our two cabanas with Terrie who was also our server and a hardworking girl. She and two others were kept running for drink and food orders from the time the bar opened at 11:00 till 7:45 pm. There are bathrooms on pool level behind the bar. It's a very narrow hallway to access so not sure if wheelchairs will fit. The deejay at lunch time had the volume on extra loud which did not allow guests to hear each other seated nearby and was unpleasant. The pool servers were superb which is why they get a Star! Terrie and two others kept checking to make sure we had what we needed on a regular basis. The second star goes to the Premium Club Lounge staff. This lounge is located on 5th floor next to pool. Professional and friendly staff make sure food and other items stocked, tables cleared and cleaned. Miki helped us the first day when our suite wasn't ready - she made us our keys right there when it was available so we didn't have to take elevator back down to lobby. All meals are buffet style and also provide snacks, beer/wine on tap, coffee/tea, juices, dessert and really a nice array. Check out - Lost a Star due to conflicting communications. Check-out is actually 11:00 and not 12:00 pm. Although the info we received at check-in said 12:00 noon. Some hotels slide a notice under your door the day before to remind you of check-out time and options. We didn't receive a notice but later a confirm email said 11:00 (which we didn't see until later since we don't check our emails on staycations), so thank goodness all our bags packed and ready to go before we went to breakfast because they lock you out at 11:00. Yes- locked out with no grace period. The way we found out was when hubby wanted to grab lunch in club lounge before we checked out. See pic attached stating checkout is 12:00 noon. His key wouldn't open the club door. Had to go to front desk at 11:07 am to have them reinstate keys. Natsuki did a great job being very gracious as she did this. She also contacted bell and valet to assist. Third and final star goes to the valet and bell staff. These people make a great first impression because they're very helpful and accommodating. No matter how busy they are, this is a constant attitude from them all and upon checking out we were lucky to have JT help us with his kind and humorous demeanor. In closing, be aware that this hotel may not be properly staffed for busy holidays. Be prepared to wait to check in, for your rooms, and almost half a day for your cabana. This past weekend the pool lounge chairs were full by 9:30 a.m. and there was also a concert in back area of pool which added to crowds. read more

Prince Waikiki - Check-in line on Friday, July 4, 2025 @ 3:00 pm - Hotels Near Me - Honolulu, Hawaii

See all

The Prince Waikiki has been my favorite place to staycation in Waikiki for 20+ years. The service, staff, and accommodations have always been A+++ each and every time I've stayed here. This past weekend we celebrated our first year anniversary with an overnight stay in the Lanai Suite. We enjoyed dinner at 100 sails and had an excellent view of the Friday night fireworks. The room was fabulous and the staff left us a celebratory glass of wine and card as an acknowledgement of our anniversary, which was unexpected and made our night even more special! The following morning a parade was scheduled to block roads going through Waikiki til noon, and wanting to avoid the mess of traffic, I inquired about a late check out and the front desk staff was graciously accommodating. Kamaaina discounts are great here. The only knock I can give is that parking can be really expensive, but sometimes the kamaaina rate can discount that cost. Valet parking is really convenient tho and the staff are fantastic. read more

See all

This hotel used to be one of my favorites, but it feels like it has downgraded over time. We booked a king-size room with the Kamaʻāina discount, and while the room was decent, we expected to be on a higher floor since we paid for the king option. Instead, we were placed on the 6th floor, and when you open the window, you can see people walking right in front of the building--not exactly the view we hoped for. On top of that, one of the outlets in the room literally came off the wall when we unplugged a cord, which didn't feel very safe. The staff was okay but not particularly warm or welcoming, which was a bit disappointing. It used to feel friendlier here in the past. Another change that stood out was the parking situation--locals used to get free parking, but that's no longer offered, which makes the stay less convenient and definitely less of a value compared to before. On the positive side, checking out was smooth and simple. We were able to just call downstairs to check out, no need to go to the front desk, which made leaving hassle-free. Overall, the experience was average--nothing terrible, but it no longer feels like the hotel I once loved, and that's why I'm leaving a 3-star rating. read more

Prince Waikiki - Hotels Near Me - Honolulu, Hawaii

See all

Before I begin my complaint regarding the Prince Waikiki I highly recommend that you DO NOT STAY HERE!!! We had reservations for a two night stay for September 18th & 19th 2026. Our daughter was getting married on the island of Kauai on September 15th and we wanted to extend our celebration to Prince Waikiki on Oahu. We enjoyed our first stay back in 2023 and this was the perfect time to return. Unfortunately, Kauai was hit by Hurricane Lowell and the wedding we all looked forward to did not happen. The destruction of the island was horrific and our hearts went out to the people of Kauai. The days following the hurricane were spent trying to figure out what to do. We were only able to contact certain wedding vendors since power was out or spotty around the island. Those that we were able to contact advised not to come and videos showed how chaotic things were at the airport. It's now been almost 3 weeks since the hurricane and we got most of our money back from our hotels, reception, transportation etc. Unfortunately, when we contacted Prince Waikiki we were given a cold "Sorry about your trip. It's heart breaking. Since both your rooms are non-refundable please refer back to your booking platform if you need to make changes." Thanks a lot Shannon. We contacted Agoda and put in a cancellation request to waive the cancellation fee. We were denied. We contacted PW again saying that this was a natural disaster & that it should be taken into consideration. We weren't just cancelling because we wanted to. We would have gladly taken a credit. Haziel's response was "Oahu was not affected by Hurricane Lowell therefore we are not able to waive the cancellation penalty. Great, they weren't affected but we were. My husband wrote a letter to the GM of PW. No response from the GM but he did pawn the letter off to Noah the Director of the Front Desk (who knew Director was just a fancy name for manager) who gave us a lecture on weather conditions and how Oahu was still not affected & sided with Haziel. Bottom line is we would have been grateful for just a credit & to maybe come back someday but after being treated so poorly for a pricey hotel & now we're out $1500 WE WILL NOT BE BACK!!! read more

I stayed here 3-3-26 for 3 nights. I booked through booking.com The checkin process was smooth. My 2 queen bed room was located on the 14th floor which had a great view of the harbor. Every room at this hotel has a great view of the ocean. Note: your room comes with a mini fridge but no microwave. I like that the toilet has a bidet and separate shower & tub. I wasn't a fan of the fragrant shower gel and hand soap that was provided though. The fragrant smell was too strong. I like that the room came with 2 free refillable water bottles as this hotel does have water stations. I enjoyed the pool area and was able to always find a lounge chair to relax. This hotel is about a 10 min walk to the Ala Moana shopping mall which was convenient. It's about a 30 min walk to International Market Place. Or you can take the $6.00 Trolly I would definitely stay here again as the next hotel I stayed after this one was not at all what I expected. read more

See all

Staycation at the Prince Waikiki hotel for this past Valentine's weekend. We got a room in the club premiere oceanfront room type. We enjoyed all the great perks that comes with staying in club premier! There is the club lounge access nearby the pool that they offer complimentary unlimited all day light bites and snacks that changes throughout different hours, wine and beer on tap and its own club concierge. The room also offers complimentary breakfast buffet at 100 sails! There are 33 floors and we were on the 31st. We had a nice view of the ocean. The room comes with a mini fridge and refillable water bottles but ice/water machines are on certain floors. There is a bath tub, stand shower and bidet. Clean and comfortable room on the smaller side but perfect for the two of us with a king size bed. We had a complimentary sparking wine and letter sent to our room for spending our anniversary. It was a nice touch! The infinity pool over looks the harbor and there is a bigger pool with jacuzzi as well. The bar workers are attentive and come around if you'd want to order any food or drinks. Fitness center on the same floor. Clean and good machines to work out. Even their resort charge it includes complimentary yoga, access to the Honolulu Museum of Art, Bishop Museum and more. Overall was a great staycation and enjoyed ourselves! read more

See all

Want to start off by saying this is a nice hotel with a wonderful staff. Although when it comes to accidents that happens in their hotel don't expect them to compensate you in any way shape or form. We went there to spend a great Birthday Celebration and had plans afterwards but had to cancel because of this situation... I would expect with such high serviced hotel they would at least acknowledge that one of their valet employees had got into an accident with our car right in front of us while we was waiting to get our car back. Whether its the other drivers fault or the valet drivers fault our car was damaged enough for us not to use it and needs repairs.. We had to cancel our plans after dinner and how handle insurance claims. We had no car for over a month now and Prince First insurance is still trying to get it situated in order for our vehicle to get fixed. With this amount of stress this situation has put us through trying to work with our insurance waiting back and forth calls between the other driver and Prince First Insurance. The hotel managers has no consideration into what their employee did to our car and has no ways of apologizing for the incident. I would definitely be careful when staying at this property and hope they have a better way of reaching to their Loyal customers. read more

First the good: Location, location, locationWalking distance to everywhere you want to go in Waikiki & everything you want to do! Very nice view from our room (full-length windows in lieu of balconies ... still debating which one I'd have enjoyed more!) Some of the staff were very nice. Now the bad: very basic room with minimal amenities, had to call to get shampoo, conditioner, body wash (totally empty containers) pen & towels ... not sure if they knew there are guests checking in! The worst part was how uninterested & uninformed the concierge was, our first time in Waikiki & she had NO recommendations! Glad we ran in to locals who loved to share their beautiful island with us. Went to the 5th floor to get ice & the bartender slammed a cup of ice & left ... not the most welcoming of hotels. Loved Waikiki though, Sky bar, Hideout, Dukes & Hard Rock for food & drinks, beaches, Hanauma Bay & Diamond head for experiences of a lifetime. read more

Very Disappointing Start to Our Birthday Stay We checked into Prince Waikiki today to celebrate my birthday, but our first few hours have been very disappointing. We paid a significant premium for the Club Lounge level, expecting elevated service. Shortly after arrival, we discovered our refrigerator was leaking and had soaked the credenza panel and dripping on wet carpet. We were told we would be moved, but there was a long delay in receiving new room keys. While we were still packing, an engineer entered the room to inspect and begin repairs, despite my husband asking that he wait until we had vacated. When we finally received new keys, only one worked, requiring another trip downstairs to resolve. We were also promised a bottle of bubbly for my birthday at check-in, which has not yet been delivered. Instead of beginning our celebration, we have spent our first hours dealing with multiple issues. Given the premium paid for the Club Lounge experience, we expected a higher standard of service from Prince Waikiki. read more

I recently stayed at Prince Waikiki for two weeks in a one bedroom ocean front suite, and I can honestly say it was an outstanding experience from start to finish. From the moment I arrived, it was clear the team is committed to providing exceptional service and creating a welcoming, memorable stay. Every interaction I had with the staff was warm, attentive, and professional--they truly go above and beyond to make sure you're comfortable and taken care of. What really stood out to me was how seamless everything felt. Whether it was check-in, dining, or just moving throughout the property, everything was smooth and well-coordinated. It's obvious there's strong leadership and a culture of excellence behind the scenes. Overall, this was a top-tier experience, and I wouldn't hesitate to recommend Prince Waikiki to anyone visiting O'ahu. I'm already looking forward to my next stay! read more

Prince Waikiki - Beautiful view from our 1 bedroom suite. - Hotels Near Me - Honolulu, Hawaii

The Prince Waikiki is a nice hotel that's conveniently located with great views of the marina. The Infiniti pool is small but nice, and the restaurants are very good. Our room was also clean and the staff were friendly and helpful. read more

Prince Waikiki - Infiniti pool - Hotels Near Me - Honolulu, Hawaii

See all

Knew we had to come back after our great experience during our wedding. Staff is still nice and friendly. Got an Oceanfront Harbor King room. Still a great view of the harbor and with the discounted rate I got off the site, it was a really good deal compared to similar hotels on Waikiki. Decided to park in the garage this time which made things a lot easier to get in and out of the hotel. The 5th floor pool was very nice and clean, with a great view of the ocean in the infinity pool. Anytime I come back to Waikiki, it's almost guaranteed that I'll stay at the prince. read more

See all

Anytime I do staycations it has to be here. It's conveniently located in walking distance from Ala Moana, the buffet is amazing, the rooms are beautiful, and the pool is so fun! Plus Fridays you can catch the fireworks show. I seriously love staying here. Our view from the room is so nice and I love just sitting by the window to watch the boats sail in a line. The customer service here is really great too. They treat you with respect which I appreciate because we kamaaina too. Anyway, it can be pricey, but it's totally worth it! read more

See all

Had a lovely stay here! The Prince Waikiki is a beautiful hotel with the most beautiful view! We had a water facing room and it brought me so much joy to wake up to the view of the sun rising over the ocean. It is also centrally located with great service. The hotel itself has wonderful amenities! An infinity pool, a lobby with food options, refillable water bottle stations, a small gym, and business center. In the rooms there's a top notch view, A BIDET, a mini fridge, two complimentary and refillable water bottles, coffee, shampoo, conditioner, and soap. Keep in mind that there are no microwaves in the room, but these can be requested at the front desk. I called the front desk to ask about a microwave and they ended up bringing one to the room. There are so many pros to this hotel, but a few minor cons: The hotel does not come with a complimentary/continental breakfast unless you are a club member. So we did have to go out for food for breakfast, but there are so many delicious places within walking distance. Secondly, the gym was a bit disappointing. The gym was small and tight as the machines seemed like they were all squeezed into there. There's only one set of dumbbells, no kettlebells, and one yoga mat (in poor condition). There were two treadmills, a bike or two, and few other things. Thankfully the gym was not too full so we were able to make do. But I did have to get creative to make enough floor space to use the yoga mat. Overall, a great hotel!! I recommend! read more

Prince Waikiki - The beautiful view at sunrise - Hotels Near Me - Honolulu, Hawaii

Friendly staff that were extremely accommodating during Kona storms. The rooms are huge and clean with separate shower and bathtub. The brunch buffet is worth it as well. There are filtered water fountains throughout the property. read more

I have been to the 100 Sails buffet many times but have never stayed at the hotel itself. I did a one night staycation here so did not get to see or do everything unfortunately. The room was nice, clean, and had what I'll call a post-modern tropical vibe. Shucks I wish I took room pictures without people in them to post, but you can look at other reviews. Think of wood, brown, beige, white, and uniquely shaped furniture. They provide refillable and reusable water bottles (refilling station in the lobby) which is a nice touch. The bathroom had a tub, shower, separate toilet room, and sink. I liked that they have bath products from Malie which is a local company. For those familiar with the brand, the scent of the products is Koke'e. (If you like the products, Malie has a store nearby at Ala Moana Center.) Unfortunately we did not have time to use the pool but they have two. One of them has an infinity edge which I imagine is nice to be in at sunset looking out over the harbor. As mentioned there is 100 Sails to eat at but we chose to go to Katsu Midori Sushi. I'll put that as a separate review but spoiler alert it was excellent! The room was quiet with great sunset and harbor/ocean views. If you are looking to be in the heart of Waikiki this is not right for you. If you want to be a little away from the crowds and be in walking distance of shops and restaurants at Ala Moana Center then this hotel is perfect. I'd also recommend it for locals as a staycation place as most of us want to relax and be in the heart of Waikiki. read more

See all

Happy Thanksgiving! I ordered Thanksgiving to Go Meal online. Quick and easy process! Well organized ordering and pickup process! We chose the 10:30AM pickup time and our order was ready for us on-time! We were greeted by the drive-thru staff and we showed them our online confirmation, our name was checked-off the list, and 2 large boxes and a brown bag containing the Pumpkin Haupia Chocolate Crunch Pie was loaded into the trunk for us! It was so well-organized! The turkey was golden brown, moist and still hot! The prime rib was medium-rare and warm when we picked up our order. Everything was delicious! We were very happy! Definitely would order again! read more

See all

We've been here before n we decide to come back. We love how clean it is n the staff is nice friendly with great customer service and very polite. Room are clean n spacious. We had ocean view from the 32 floor and the view is amazing and beautiful. This time we decide to get the club members price n it come with all kinds of goodies. The club house is what caught our eyes. Nice little spot in the corner. All you can eat n drink. Breakfast lunch dinner. They have wine of 2 kines n beers of 2 kines. Water station, coffee tea n soda along with juices. For us it was worth the money n you saved big time by not going out to spend. The selection of foods is great. Very simple but elegant. We will be back for share read more

See all

We stayed at Prince Waikiki for one night before our flight back to the mainland, and we were so glad we chose this hotel. It was one of the better-priced options in Waikiki (which can be so expensive), and it exceeded our expectations. The hotel was incredibly clean, the beds were super comfy, and the overall vibe was really relaxing. We even got a late checkout, which was such a nice bonus and made our travel day so much easier. Honestly, we really loved our stay here and were surprised to see some of the negative reviews--our experience was nothing but positive. So happy we picked Prince Waikiki! read more

Staff is so kind and I appreciate being able to get good coffee right here at the Prince Waikiki hotel!

Royal treatment at the Prince Waikiki. Grand lobby ~ spacious, comfortable seating areas all over to sip coffee & drinks from the cafe. Room ~ beautiful panoramic views of the marina and Ala Moana Beach. Midnight views are marvelous. Furniture well maintained, instant hot shower, mattress firm & sheets soft. Complimentary metal reusable water bottles. Awesome to take around hiking and environmentally conscience. Complimentary breakfast ~ superb service almost too attentive lol. Amongst all the fresh offerings, nearly stuffed ourselves every morning on the fried rice! CLUB ROOM ~ WORTH EVERY PENNY. Private area overlooking the pool. Personal staff to serve. Delicious counter of lite bites from musubi to prime rib! Location ~ perfectly walkable to beach, parks, shopping. Trolley stop at the hotel for anywhere else and this is how you want to ride to Diamond Head. From check in to check out, superb service from all the staff. One of our most satisfying & memorable hotel stays. Highly recommend. read more

See all

This is a favorite hotel of ours when we visit Hawaii. All rooms have a great view, kept updated and cleaned completely every day. The staff is friendly and attentive. The location is perfect as it's a leisurely walk to the Ala Moana shopping mall and to the Waikiki beach walk. You could actually stay here and get to most places without a car rental. Most tours have pick up also at this hotel. They have 2 pools one is a zero edge lounge pool and they also have a jacuzzi or you could also take a quick walk and you can be floating in the Hilton Lagoon in 5 minutes. read more

See all

I really enjoyed staying at this hotel. The room was nice, we were in room 1806 which was an ocean view room. Great view of the marina and the ocean behind it. There is no balcony, the windows open up, but there is no screen in the window. The bathroom is nice, there is a shower & bathtub & a separate toilet. I like how both the toilet & shower have a door on them. I wish the view wasn't blocked by the window pane, it's a little annoying. We ordered room service twice and the food was pretty good, the first time my fries were too salty and the second time they didn't bring our extra water. Other than that the food was good. The desserts were all so good! Highly recommend their desserts. The AC in here had a hard time turning on, we had to call to have the engineer come up & take a look at it. Come to find out the window has a sensor on it that disables the AC. Overall this hotel is pretty good, I just wish the window/ view situation was better. Also wanted to add that there is a lot of doors slamming all around us & then there was a random security alarm warning that came on overhead & was on repeat in English & Japanese 5 times before someone turned it off! Imagine if there was an actual emergency & you were out of your room on an activity? You wouldn't even know what's happening & all of your belongings are still in the room. It's pretty ridiculous. Everything was fine until all this. Frustrating for sure. read more

See all

We checked into the Waikiki Prince Hotel right around 3:00 PM and I was quite surprised there wasn't a long line of people checking in. Staff working the front desk was JJ. JJ went through the whole process swiftly and then gave pointers on dining and other things to do at the hotel. I booked an ocean front room and even though it wasn't an upper floor the room had beautiful views. For some really strange reasons with different hotel chains I've been getting rooms with room safe problems. On this particular occasion the safe was in lock mode when we checked into. So, I couldn't program an already locked safe and called the front desk and had a maintenance worker sent up . Maintenance worker came up really quickly and said that we are sorry for this inconvenience. Safe was reset and the whole process took less then 10 minutes. Staff was always friendly and very helpful when greeting us. The infinity pool was a nice place to hang out after a long day of shopping at Ala Moana also. Very short walk to Ala Moana so no taxi or Uber needed most summer days. read more

See all

Location: 4 Price: 5 Amenities: 5+ Staff: 5 Cleanliness: 5 This hotel is very convenient for the conference center, but a little far from the rest of downtown Waikiki (30 mins walk). It is a little on the pricier side, but I was pleasantly surprised by the property and rooms. The rooms are ocean view with both a tub and shower, very clean and comfortable. The infinity pool is lovely, and the hot tub is even better. They have music on the weekends, and you can see the fireworks on Fridays. The food is incredible. I went to the sushi spot downstairs 4 times in one week, and coffee daily. I would absolutely recommend and would stay here again. read more

Prince Waikiki - Room view - Hotels Near Me - Honolulu, Hawaii

We booked premier ocean view room and had a nice stay with prince. Smooth check in, thoughtful amenities, artful design. Even though the room itself shows signs of age, it was still elegant and tasteful. We especially enjoyed the bathroom amenities and the expansive ocean view. Waking up to the blue/turquoise ocean right out the window was a dream come true. The location was away from the buzz of it all, but close enough to the places we'd like to visit and walkable to breakfast spots, certain restaurants, and convenience stores. The nice touch is the complimentary sparkling wine they sent for our honeymoon. The staff from housekeeping to front desk were friendly and helpful, which made our stay more wonderful. read more

See all