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I called early to see if we could check in prior to the check in time but our room was not ready yet. However, the hotel does offer to hold your luggages so we left it with them while we went about our day. They were kind enough to call me back to let me know when the room was ready. During check in time, they provided us complimentary juice and a bottle of wine to celebrate our honeymoon. We booked an ocean view high floor room and they gave us the highest floor there was on 12th floor and a corner room. It had two balconies with the most amazing views overlooking diamond head on one side and the ocean on the other. The room and bathroom was spacious for 2 people but their shower was a bit small. There also provide complimentary reusable water bottles as well. Pro Tip: At check in, if you opt in to not have daily housekeeping, they offer 50% off the resort fees. This is great because you save money and are environmentally friendly!
Great pet friendly hotel! Thank you for the doggie bowl, blanket and pee pads! Nice quiet beach access right outside!
The Lotus was the perfect hotel for us. It is down at the end of the strip towards Diamond Head. It is still an easy walk to the center of Waikiki but the Lotus area is much more quiet. Our room was clean and modern and was only a very short walk, less then 3 minutes, to the beach. The hotel provided beach towels and beach chairs. They also had bikes available for hotel guests. The laundry room was also free for guests, We would definitely stay there again if we return to Honolulu.
My boyfriend and I loved the Lotus Honolulu! I had booked the Lotus through the Southwest Airlines website. The price was decent (for Hawaii) and the location was near Waikiki Beach, but a little ways away in a quieter area called Diamond Head. Also, I received 16,000 Southwest Rapids Rewards miles for our stay! Miles are always a great bonus. The hotel is situated near a large park. It is not right on the beach, but the beach is literally a two minute walk, on the other side of the hotel next door. We never had any difficulty finding a parking spot. The front desk staff were exceptional! Everyone we interacted with were very friendly, helpful, and upbeat. They offered lots of suggestions about places to eat in the area. Our favorite restaurant, by the way, was the Barefoot Beach Cafe, only a 7 - 10 minute walk from the Lotus. It had been recommended by another Yelper who had "eaten all her meals there." We ended up eating 90% of our meals there because the food was so good and the prices were reasonable. There is a restaurant in the hotel, but it was quite high end, so we did not give it a try. There is also a well-stocked convenience store at the hotel next door, in case you need water, snacks, toiletries, etc. Our room was very spacious and the air conditioning worked well. The room seemed to be soundproof. We could not hear our neighbors on either side of us. The bed was comfortable and there was a large TV in the room. The toiletries were "Lather", which is a great brand. The balcony offered a view of Diamond Head and a partial view of the ocean. We enjoyed sitting on the balcony and bird-watching at dusk. There is an amenities fee, which covers parking, bike rental, beach chair rental, and yoga classes. I did not know about the yoga classes until I checked out the Lotus website. I was thrilled to receive a free private yoga session on Saturday in the park. It was really an awesome experience. They even provided a yoga mat! Just make sure you sign up with the front desk ahead of time. The only bummer was the lack of places to charge our phones in the room. Otherwise, we had a wonderful visit and would stay at the Lotus again.
Great hotel, super friendly staff. It was nice to be away from the touristy Waikiki strip. Most people around hotel are locals, except the hotel guests of course. Met some nice locals who chatted with us about the area and the resident monk seals. Grab your camera! Only a 5 minute walk to the Waikiki restaurants and shopping (Kalakaua Ave). Upon arriving, James helped us with our bags and helped us pick a nice parking spot for our rental car (free parking). Plenty of parking under the hotel structure, right in front of the main hotel doors. Rhian checked us in and even helped take pictures of us near the fountain (she saw that we were struggling with selfies, haha). We saw James and Rhian most of our trip, and they were both super friendly and helpful. Our room on the 12th floor was fantastic. Views of both Diamond Head and the Ocean. We sat on that balcony many times, sipping coffee and eating snacks. It was so relaxing. We went snorkeling off the beach just next to the Outrigger Canoe Club (it's a public beach). Super short walk from hotel. Grab towels at front desk. Water was clear and warm. Saw 3 turtles and a bunch of fish. There's an outdoor shower next to hotel to rinse off sand. We loved the TBD Bar + Lounge...and the 2 free glasses of wine during the 5pm-6:30pm social for hotel guests. We ordered food and cocktails too, which were delicious. Bartender, Ostein, is a master at making pretty, delicious drinks. We also saw James, doing double duty as a server. Awesome! Julie, the hotel manager, was there greeting guests. She is so nice. Thanks for a great trip, Lotus! See you all next time.
First, let's talk about customer service. The hotel staff know exactly what it means and they ALL make you feel like the Aloha is real. The room was excellent, and the cleaning staff had our room sparkling every day. They work so hard! They gifted me a bottle of wine for my birthday, wished me a good morning every morning, and always a welcome back in the eves. The location is far enough from the main strip to not be in the thick of the drag racer boys but close enough that we walked to the Barefoot cafe, onto Waikiki, and ventured to Diamond head on another day. We will be back and hope the Lotus keeps things exactly the same.
This room is not fancy but very beautiful and room. Lanai was clean and pretty roomy. Love the view and the room amenities were perfect! Thank you Zee and Christieann who were very welcoming and pleasant. Zee made checking in easy. Christieann made my morning with her very pleasant, friendly, full of Aloha greeting. Much Mahalo to Lotus Honolulu, Zee and Christieann! If y'all want a friendly beautiful right on the beach hotel...this is it!
My mom and I stayed 2 nights here. It's a great location, outside of the hustle of downtown Waikiki. We booked a high floor room, which I definitely recommend. There were a number of hiccups I wasn't thrilled about. I'm giving it 4 stars for the location, the value, and (most of) the staff. LOVED - Location near to Diamond Head w/ gorgeous sunrise views - Lanai overlooking both Diamond Head and views of the ocean - Close access to Kaimana Resort next door for Hau Tree and their cafe and larger beach - The bathrooms are large, and the showers have a little seat you can sit while you soak your feet. - They offer you free beach towers and beach chairs (that's what the facility fee covers). - Free newspapers in the lobby and filtered water dispenser - Free wine hour in the afternoons DIDN'T LOVE - The staff are young and well-meaning but inexperienced and not very professional. The front desk person (I won't write her name here) was very "by the book" robotic and not warm or helpful. I had booked a room w/2 beds so I wasn't sharing a bed with my mother, but they didn't have that in their system so we had to get a roller bed for one night. She didn't offer any discount or even to move us into a proper room the next night; I had to request it explicitly. She then found us a great room next door for the following night with two beds. I'm glad she agreed to a solution to the problem their system created, but I'm not happy that I had be the one to solve it. She wasn't apologetic about it, either. - Their system is so confused, I discovered on my receipt that they billed my room to someone else's credit card. I called back to correct it and am still waiting for a return call from their manager 5 days later. I guess someone else is just going to be paying for my room and they don't really care? Cool cool. PRO-TIP ABOUT PARKING I had read the Tripadvisor reviews about the new valet-only parking policy of $40/night(!). Luckily, there is ample free street parking right across the street on Kalakua Ave on the park side -- cars start to empty out after dark after sports practices end. Parking meters start at 10am, BUT there is a spot WITHOUT A METER which I was able to park at both nights and leave for half the day without paying a dime. I wouldn't tell anyone NOT to stay here, but next time I'd probably check out Kaimana next door instead.
My wife and I stayed here for six days during our honeymoon. The hotel has views of the ocean on one side and Diamond Head in the distance on the other side plus a local park across the street. It's located close to Waikiki that you could walk or bike there, but it's further away from the touristy areas which made the area nice and calm. It's a quick walk to the beach behind the hotel. We went there almost every day. As far as amenities, the hotel probably doesn't offer as much as other pricier hotels. There's no spa like some hotels. They do have a nice restaurant called TBD on the 2nd floor which we didn't try out. However, the restaurant is only open for dinner and open just Wednesday - Sunday. The front desk offers free beach towels, beach chairs, and bikes, all that can be rented on first come, first serve basis. The lobby has some nice seating areas but it can get warm during the day. There's also a separate bike rental stand down the road that has plentiful bikes. The room in itself was not terrible but it had its flaws. The wood floors and furniture are nice and the balcony view is beautiful. The room had a microwave, flat screen TV, and mini fridge, too. The bathroom was somewhat small and the shower has an odd tiny bathtub that you can't really sit in comfortably. We ran the AC very cold because it took forever to cool the room, which was especially annoying after being out in the sun during the day. The bedsheets were run of the mill and not very breathable. I learned to sleep above most of the covers to avoid getting hot. Also, the flooring beneath the bed would creak quite loudly when getting on or off the bed. Other than that, the room was fine. Service at the hotel was great. We were always greeted with a smile and the staff would provide helpful information about local sites, shops, and restaurants to visit. We checked out of the hotel but our flight wasn't until the evening and the front desk allowed us to keep our bags there until we could leave and also gave me a beach towel to shower off using their outdoor shower after a trip down to Waikiki. It was much appreciated and I was glad I didn't smell like sweat and ocean on the trip back home. Overall, the room had its flaws but the service and location here were great
This is an edited version of the original as I said I would make note if Lotus decided to do the right thing and honor our original reservation agreement. I would like to thank the general manager Ms. Arigo for responding to my previous review and providing contact information. Also thank you to Ms. Yamashita for taking the time to exchange several emails in order to settle this dispute. The original post is below and I sincerely hope they took my suggestions to avoid this issue in the near future. Our stay was enjoyable, the staff was very friendly and their restaurant Arden was a delight. Christieann gave us great recommendations where to go for local dining and sightseeing. The employees here really do deserve 5 stars but I averaged my rating to a 4 because I would only give our room 3 stars. There were issues with the bed, a buckling floor and peeling wall paper at the seams. It was not so bad though that it was going to ruin our 1st visit to the islands. The biggest complaint I had is when we checked in and we were blind sided by a policy change regarding parking. Three months in advance I paid for our reservations (except for resort fees). At that time the parking policy was self park or pay for valet. Somewhere in the next three months management decided to make it only valet and charge $40 a day. I knew I had to pay a resort fee of $273.68 at check in, they charged me $608.72. Its important to note if I left that fees apply for cancellations within 72 hours and now we would need to find another place to stay too. Sure companies have policy changes all the time, but they chose not to inform registered guest of the change until they checked in. This way you are not given the option to shop around again and cancel should you so choose to do so before you're stuck between a rock and a hard place. The new policy should have been only applied to new reservations made after said changes took effect where the new fees would have been included in your quoted room rate. During our stay they also opened a gym which was adding another $10 to the daily amenities fee. Between the two guest were getting hit with an additional $50 a day at check in .
SUCH a pleasant experience staying here! The views are phenomenal (we had a partial ocean view), you can get a great view of diamond head and see the ocean very clearly. It's also located away from the crowds in Waikiki but at the same time super walkable to any restaurants and Waikiki. We took advantage of the free bike rentals and biked on the diamond head bike trail. But the best thing about the hotel is the NICEST staff I've ever met. They are so accommodating, helpful, and friendly. Christi Ann especially went above and beyond to make our experience great and she truly made us feel welcomed to the island. The other guys that work there are so chill and nice too. I can't thank you guys enough!! Would definitely come back to stay again.
Angelica at the front desk was a sweetheart we had to have our house fumigated so we booked a two night stay at the lotus and Angelica gave us a beautiful room with a lanai that was cleancomfortable we had ocean view also could see diamond head Angelica made our state quite pleasant. It exceeded our expectations. PS all staff members were lovely. Even the person who cleaned our space and brought us clean towels and extra espresso pods~much aloha what a great place to staycation. It's close enough to everything in Waikiki. We also walked into Waikiki to have dinner. Excellent spot very spacious rooms. Bathrooms were beautiful and clean. A couple perks were free parking pass self park, which was very convenient Mahalo Lotis.
1 year ago
We booked this place for our anniversary and wanted to do a quick staycation for the weekend. We found parking quickly when we arrived which was right outside the lobby. Checking in was a breeze I forgot her name but she was friendly and even gave us a bottle of wine for us to celebrate our anniversary. Thank you . Our room had the perfect view of Diamond Head. Room was spacious and there robes and slippers for us to use. The room had a vintage vibe and it was clean. What I loved most is that it was away from the hustle and bustle of Waikīkī and the beach was in walking distance from the hotel. The hotel also offered beach chairs for us to use at the beach. I loved this place and would definitely come back. Thank you Lotus Honolulu for an amazing weekend. read more
5 months ago
Staff has been very friendly and helpful but people leaving 4-5 star reviews must not have stayed anywhere else on Waikiki. Hotel is in poor shape and needs major updates and repairs. Room smells dank and damp. Although views of ocean and Diamond Head are beautiful it feels like staying at my old grandmas house. Left after one night read more
2 years ago
I called early to see if we could check in prior to the check in time but our room was not ready yet. However, the hotel does offer to hold your luggages so we left it with them while we went about our day. They were kind enough to call me back to let me know when the room was ready. During check in time, they provided us complimentary juice and a bottle of wine to celebrate our honeymoon. We booked an ocean view high floor room and they gave us the highest floor there was on 12th floor and a corner room. It had two balconies with the most amazing views overlooking diamond head on one side and the ocean on the other. The room and bathroom was spacious for 2 people but their shower was a bit small. There also provide complimentary reusable water bottles as well. Pro Tip: At check in, if you opt in to not have daily housekeeping, they offer 50% off the resort fees. This is great because you save money and are environmentally friendly! read more
3 months ago
1 year ago
Great pet friendly hotel! Thank you for the doggie bowl, blanket and pee pads! Nice quiet beach access right outside! read more
2 years ago
The Lotus was the perfect hotel for us. It is down at the end of the strip towards Diamond Head. It is still an easy walk to the center of Waikiki but the Lotus area is much more quiet. Our room was clean and modern and was only a very short walk, less then 3 minutes, to the beach. The hotel provided beach towels and beach chairs. They also had bikes available for hotel guests. The laundry room was also free for guests, We would definitely stay there again if we return to Honolulu. read more
4 months ago
My boyfriend and I loved the Lotus Honolulu! I had booked the Lotus through the Southwest Airlines website. The price was decent (for Hawaii) and the location was near Waikiki Beach, but a little ways away in a quieter area called Diamond Head. Also, I received 16,000 Southwest Rapids Rewards miles for our stay! Miles are always a great bonus. The hotel is situated near a large park. It is not right on the beach, but the beach is literally a two minute walk, on the other side of the hotel next door. We never had any difficulty finding a parking spot. The front desk staff were exceptional! Everyone we interacted with were very friendly, helpful, and upbeat. They offered lots of suggestions about places to eat in the area. Our favorite restaurant, by the way, was the Barefoot Beach Cafe, only a 7 - 10 minute walk from the Lotus. It had been recommended by another Yelper who had "eaten all her meals there." We ended up eating 90% of our meals there because the food was so good and the prices were reasonable. There is a restaurant in the hotel, but it was quite high end, so we did not give it a try. There is also a well-stocked convenience store at the hotel next door, in case you need water, snacks, toiletries, etc. Our room was very spacious and the air conditioning worked well. The room seemed to be soundproof. We could not hear our neighbors on either side of us. The bed was comfortable and there was a large TV in the room. The toiletries were "Lather", which is a great brand. The balcony offered a view of Diamond Head and a partial view of the ocean. We enjoyed sitting on the balcony and bird-watching at dusk. There is an amenities fee, which covers parking, bike rental, beach chair rental, and yoga classes. I did not know about the yoga classes until I checked out the Lotus website. I was thrilled to receive a free private yoga session on Saturday in the park. It was really an awesome experience. They even provided a yoga mat! Just make sure you sign up with the front desk ahead of time. The only bummer was the lack of places to charge our phones in the room. Otherwise, we had a wonderful visit and would stay at the Lotus again. read more
Great hotel, super friendly staff. It was nice to be away from the touristy Waikiki strip. Most people around hotel are locals, except the hotel guests of course. Met some nice locals who chatted with us about the area and the resident monk seals. Grab your camera! Only a 5 minute walk to the Waikiki restaurants and shopping (Kalakaua Ave). Upon arriving, James helped us with our bags and helped us pick a nice parking spot for our rental car (free parking). Plenty of parking under the hotel structure, right in front of the main hotel doors. Rhian checked us in and even helped take pictures of us near the fountain (she saw that we were struggling with selfies, haha). We saw James and Rhian most of our trip, and they were both super friendly and helpful. Our room on the 12th floor was fantastic. Views of both Diamond Head and the Ocean. We sat on that balcony many times, sipping coffee and eating snacks. It was so relaxing. We went snorkeling off the beach just next to the Outrigger Canoe Club (it's a public beach). Super short walk from hotel. Grab towels at front desk. Water was clear and warm. Saw 3 turtles and a bunch of fish. There's an outdoor shower next to hotel to rinse off sand. We loved the TBD Bar + Lounge...and the 2 free glasses of wine during the 5pm-6:30pm social for hotel guests. We ordered food and cocktails too, which were delicious. Bartender, Ostein, is a master at making pretty, delicious drinks. We also saw James, doing double duty as a server. Awesome! Julie, the hotel manager, was there greeting guests. She is so nice. Thanks for a great trip, Lotus! See you all next time. read more
1 year ago
Incredible stay very peaceful two beaches in inn 2-4 min walk so wonderful and relaxing the front desk was amazing and the cleaning staff was wonderful about coming at whatever time was best for us! Def a repeat for us we loved it!! read more
3 years ago
First, let's talk about customer service. The hotel staff know exactly what it means and they ALL make you feel like the Aloha is real. The room was excellent, and the cleaning staff had our room sparkling every day. They work so hard! They gifted me a bottle of wine for my birthday, wished me a good morning every morning, and always a welcome back in the eves. The location is far enough from the main strip to not be in the thick of the drag racer boys but close enough that we walked to the Barefoot cafe, onto Waikiki, and ventured to Diamond head on another day. We will be back and hope the Lotus keeps things exactly the same. read more
4 years ago
This room is not fancy but very beautiful and room. Lanai was clean and pretty roomy. Love the view and the room amenities were perfect! Thank you Zee and Christieann who were very welcoming and pleasant. Zee made checking in easy. Christieann made my morning with her very pleasant, friendly, full of Aloha greeting. Much Mahalo to Lotus Honolulu, Zee and Christieann! If y'all want a friendly beautiful right on the beach hotel...this is it! read more
My mom and I stayed 2 nights here. It's a great location, outside of the hustle of downtown Waikiki. We booked a high floor room, which I definitely recommend. There were a number of hiccups I wasn't thrilled about. I'm giving it 4 stars for the location, the value, and (most of) the staff. LOVED - Location near to Diamond Head w/ gorgeous sunrise views - Lanai overlooking both Diamond Head and views of the ocean - Close access to Kaimana Resort next door for Hau Tree and their cafe and larger beach - The bathrooms are large, and the showers have a little seat you can sit while you soak your feet. - They offer you free beach towers and beach chairs (that's what the facility fee covers). - Free newspapers in the lobby and filtered water dispenser - Free wine hour in the afternoons DIDN'T LOVE - The staff are young and well-meaning but inexperienced and not very professional. The front desk person (I won't write her name here) was very "by the book" robotic and not warm or helpful. I had booked a room w/2 beds so I wasn't sharing a bed with my mother, but they didn't have that in their system so we had to get a roller bed for one night. She didn't offer any discount or even to move us into a proper room the next night; I had to request it explicitly. She then found us a great room next door for the following night with two beds. I'm glad she agreed to a solution to the problem their system created, but I'm not happy that I had be the one to solve it. She wasn't apologetic about it, either. - Their system is so confused, I discovered on my receipt that they billed my room to someone else's credit card. I called back to correct it and am still waiting for a return call from their manager 5 days later. I guess someone else is just going to be paying for my room and they don't really care? Cool cool. PRO-TIP ABOUT PARKING I had read the Tripadvisor reviews about the new valet-only parking policy of $40/night(!). Luckily, there is ample free street parking right across the street on Kalakua Ave on the park side -- cars start to empty out after dark after sports practices end. Parking meters start at 10am, BUT there is a spot WITHOUT A METER which I was able to park at both nights and leave for half the day without paying a dime. I wouldn't tell anyone NOT to stay here, but next time I'd probably check out Kaimana next door instead. read more
2 years ago
5 years ago
My wife and I stayed here for six days during our honeymoon. The hotel has views of the ocean on one side and Diamond Head in the distance on the other side plus a local park across the street. It's located close to Waikiki that you could walk or bike there, but it's further away from the touristy areas which made the area nice and calm. It's a quick walk to the beach behind the hotel. We went there almost every day. As far as amenities, the hotel probably doesn't offer as much as other pricier hotels. There's no spa like some hotels. They do have a nice restaurant called TBD on the 2nd floor which we didn't try out. However, the restaurant is only open for dinner and open just Wednesday - Sunday. The front desk offers free beach towels, beach chairs, and bikes, all that can be rented on first come, first serve basis. The lobby has some nice seating areas but it can get warm during the day. There's also a separate bike rental stand down the road that has plentiful bikes. The room in itself was not terrible but it had its flaws. The wood floors and furniture are nice and the balcony view is beautiful. The room had a microwave, flat screen TV, and mini fridge, too. The bathroom was somewhat small and the shower has an odd tiny bathtub that you can't really sit in comfortably. We ran the AC very cold because it took forever to cool the room, which was especially annoying after being out in the sun during the day. The bedsheets were run of the mill and not very breathable. I learned to sleep above most of the covers to avoid getting hot. Also, the flooring beneath the bed would creak quite loudly when getting on or off the bed. Other than that, the room was fine. Service at the hotel was great. We were always greeted with a smile and the staff would provide helpful information about local sites, shops, and restaurants to visit. We checked out of the hotel but our flight wasn't until the evening and the front desk allowed us to keep our bags there until we could leave and also gave me a beach towel to shower off using their outdoor shower after a trip down to Waikiki. It was much appreciated and I was glad I didn't smell like sweat and ocean on the trip back home. Overall, the room had its flaws but the service and location here were great read more
3 years ago
This is an edited version of the original as I said I would make note if Lotus decided to do the right thing and honor our original reservation agreement. I would like to thank the general manager Ms. Arigo for responding to my previous review and providing contact information. Also thank you to Ms. Yamashita for taking the time to exchange several emails in order to settle this dispute. The original post is below and I sincerely hope they took my suggestions to avoid this issue in the near future. Our stay was enjoyable, the staff was very friendly and their restaurant Arden was a delight. Christieann gave us great recommendations where to go for local dining and sightseeing. The employees here really do deserve 5 stars but I averaged my rating to a 4 because I would only give our room 3 stars. There were issues with the bed, a buckling floor and peeling wall paper at the seams. It was not so bad though that it was going to ruin our 1st visit to the islands. The biggest complaint I had is when we checked in and we were blind sided by a policy change regarding parking. Three months in advance I paid for our reservations (except for resort fees). At that time the parking policy was self park or pay for valet. Somewhere in the next three months management decided to make it only valet and charge $40 a day. I knew I had to pay a resort fee of $273.68 at check in, they charged me $608.72. Its important to note if I left that fees apply for cancellations within 72 hours and now we would need to find another place to stay too. Sure companies have policy changes all the time, but they chose not to inform registered guest of the change until they checked in. This way you are not given the option to shop around again and cancel should you so choose to do so before you're stuck between a rock and a hard place. The new policy should have been only applied to new reservations made after said changes took effect where the new fees would have been included in your quoted room rate. During our stay they also opened a gym which was adding another $10 to the daily amenities fee. Between the two guest were getting hit with an additional $50 a day at check in . read more
1 year ago
6 years ago
SUCH a pleasant experience staying here! The views are phenomenal (we had a partial ocean view), you can get a great view of diamond head and see the ocean very clearly. It's also located away from the crowds in Waikiki but at the same time super walkable to any restaurants and Waikiki. We took advantage of the free bike rentals and biked on the diamond head bike trail. But the best thing about the hotel is the NICEST staff I've ever met. They are so accommodating, helpful, and friendly. Christi Ann especially went above and beyond to make our experience great and she truly made us feel welcomed to the island. The other guys that work there are so chill and nice too. I can't thank you guys enough!! Would definitely come back to stay again. read more
4 years ago
Angelica at the front desk was a sweetheart we had to have our house fumigated so we booked a two night stay at the lotus and Angelica gave us a beautiful room with a lanai that was cleancomfortable we had ocean view also could see diamond head Angelica made our state quite pleasant. It exceeded our expectations. PS all staff members were lovely. Even the person who cleaned our space and brought us clean towels and extra espresso pods~much aloha what a great place to staycation. It's close enough to everything in Waikiki. We also walked into Waikiki to have dinner. Excellent spot very spacious rooms. Bathrooms were beautiful and clean. A couple perks were free parking pass self park, which was very convenient Mahalo Lotis. read more
The hospitality & customer service training is probably the strongest I've seen on this island & possibly all of Hawaii. When combined with the picturesque location, it's clear to see why this hotel would have won multiple travel awards over the years. Unfortunately, the experience fell apart significantly after check-in for me: I booked through a third party so this may just be the least-effort room appointed for those integrations, or the property management is largely in decline. YMMV. Our bathroom had the most black mold I've seen during these last few weeks in Hawaii. Not just in poorly-lit corners of the shower, but also in the dirty grout lines (walls & floors), in-between the wallpaper, & on the walls. The shower is very small (4"x4"?) so it's puzzling on how the cleaning standards can be so low, in & out. The room was generally not very-well maintained: cracks in the ceiling-paint, corrosion on the fire sprinklers (!), peeling baseboards & wallpaper, dead bugs INSIDE the thermostat & bathroom light fixtures... I originally planned to extend my stay & try a larger room, but upkeep + other issues (restaurant, smoking guests, noise), dissuaded me from doing that. Very disappointing & would not recommend (especially room 923). read more
I am super upset and disappointed at how the hotel handled our situation. The travel restrictions to Honolulu were that we needed to test negative for the state. We went through our provider Kaiser who subsequently sent us to one of their partner test sites. We bought a 4 night package with Lotus Honolulu due to the reviews and how hospitable they were. Upon arrival at the airport customs tells us that the lab that Kaiser sent us to was not on their "list" so therefore we needed to mandatory quarantine for about 2 weeks. Yet, Kaiser itself is on the list. Being that our trip was only several days basically we need to fly and leave on the spot (buy new flights out of pocket) or we need to go figure it out on our own while quarantined in the hotel. All day the two of us have been trying to figure out this mess. We were calling Kaiser in Honolulu frantically trying to set an appointment to test asap only to be told the run around that we needed an approval from the Dept of Defense to even go test at Kaiser. We called the Dept of Defense only to be greeted by volunteers that didn't even understand their own system. Meanwhile my 5 yo daughter is asking over and over when we can go to the beach. I attempt to get ice and find that my key doesn't work when I try to get back to the room. So pretty much a little mini prison time. 2K+ spent in a room burned with a scarlet letter. They don't even want to accept our tip when they drop things off really treating us like we have leprosy. I get it if I didn't test at all but just imagine how livid I am at this point. We then called Expedia to request a refund to get us out of here so we can at least enjoy the weekend back home. Expedia calls the hotel and the hotel owner (some business owner) essentially says that they will not refund because it's a quarantined room so they are not able to refund us as they will clean the place for two days after we leave (conveniently up to the date of our check out). This adds salt to the wound, the hotel owner refused to speak to us directly. I am trying to make sense of it all. I understand cleaning but it doesn't add up because the hotel is literally at 30% capacity at most. Also, if we were to have stayed our entire stay they still would need to "keep the room empty for two days." These "losses" would have already been accounted for in the good amount of money we paid per night. The owner (through his staff) tells us that Expedia is responsible to refund us and then when we called Expedia they say the owner is responsible. So pretty much the average paying american gets screwed. We are upset because I know the owner could have refunded us and if they had done that then Expedia could have gotten us a flight out and we would be enjoying a small family vacation. I thought it was a good idea to travel to Hawaii because the travel website seemed simple enough but there is literally chaos as to how to deal with this mess and we feel totally screwed over by deep pockets who don't care about anything but their money. But aside from being upset about the above to be honest the price is not appropriate. The chairs are dirty, pillow is flat, bed is old with some old furniture, outdated shower and some nasty tiles in the hall and they just put some sheets over those cheap thin blankets. It is not the 4 or 5 star hotel price. So I'm feeling extra bamboozled. This is so wrong. My blood is boiling. read more
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4 years ago
4 years ago
Experienced a staycation and we found the staff, especially Melissa, Zee and Christieann to be exceptionally friendly, helpful, efficient and customer service oriented! Rooms were great with fabulous views and Melissa, Zee and Christieanne made us, and other guests, feel extremely welcomed! Great place to stay and the self-parking is a special perk! Highly recommended! read more
Absolutely an amazing hotel! So beautiful and luxurious here. And so moderately priced. Less than $200 a night for such a fine hotel in Waikiki right outside of Diamond Head and only a 2 minute walk to the beach. Wine and snack time is 4pm-530pm every day. Beautiful seating in the lobby area to enjoy your wine and snacks. The rooms are big and the views are breath taking. Our patio has a partial ocean view and a perfect view of Diamond Head and when we walk out our door, we have a view of the city. Only a few blocks away from the hustle and bustle of Waikiki Beach, this hotel is the perfect place to be if you're looking for something still in the city, but away from the crowd. The Honolulu Zoo is across the street and Diamond Head is within walking distance of the hotel. Amenities included in the price are parking, beach towels, bikes, shuttle to Ala Moana and the Art Museum. What an awesome place! read more
Business owner information
CustomerSupport S.
Aloha Lisa, it was a joy reading your lovely 5-star review. I'm so…
3 years ago
Y'all this place was amazing! My husband and I arrived on Thursday evening and was greeted by 3 different people at the front desk. They greeted us with a "Aloha" and a smile.. Everyone was polite and happy to see us.... The gentleman that was there, went in the back to grab 2 teas and 2 lavender oiled towels for us!!! It was such a nice gesture since we had been flying all day. We were tired and didn't want to go anywhere, so they mentioned the restaurant TBD was open upstairs and for us to call from our room to order. Hhhuuunnneeeyyyy... this room did not disappoint. It was a corner room that had 2 balconies!!! The first balcony had a sliding door that we kept open cause of the breeze being up on the 12th floor.. This balcony was facing Diamondhead as well as Kali'ua park. This park was so big.. it reminded me of Central Park... The other balcony had to sliding doors that opened up to a spacious balcony and ocean and hotel views!! This room was nice.. coming from the "main land" the bathroom was a little dated! The tub was small. However, the bathroom was spacious enough for us both to move around at the same time in bathroom. Everyone was nice and helpful.... They have bikes for the guest to use as well as chairs for the beach. The bed was super comfy... sometimes beds are hit and miss when staying in hotels...!! Long story short.. Can't wait to go back to this place!! We are planning our nxt trip.. I will ask for the same room read more
5 years ago
2 years ago
2 years ago
1. The staff here is excellent, from the front desk, valet, to housekeeping. Everyone was friendly and we got great recommendations from all the staff on places to eat, the sort of places locals go to. This alone would make me stay here again. 2. Liked that it was a little ways off from the main part of Waikiki. Was quieter which is nice. And the walk to the main part of Waikiki was only 15 minuets or less. 3. Great views of Diamond Head from our balcony. And some view of the ocean. Also enjoyed the illy coffee the rooms had. read more
I need to preface my review with the fact that the Government actually chose this location for me and footed the bill to boot. Thanks, Uncle Sam! On the smaller side, but very nice! Located In Waikiki and almost right on the beach. Close enough for argument sake, anyway. Walking distance to the zoo and a lot of restaurant choices. They loan you bicycles, beach chairs and towels, all inclusive I believe. Valet parking only, which is nice and they hook you up with cold bottled water as you roll out for the day. The staff is very nice and personable, always ready to make your stay pleasurable, which obviously should be expected at a place of this caliber, but these guys even remember your name, which is impressive. My only issue after staying there for a week would be the morning coffee selection provided in your room. I know, I know, beggars shouldn't be choosey, right? Well as a morning coffee person I am choosey. There's an espresso machine and cups too small to accommodate the amount of espresso being brewed, if that makes sense. Your cup is filled literally to the brim and you're forced to dump a little out just so it's functional. I know that may seem very trivial, which it is, but I'd just rather have a traditional Keurig setup and dispense with the fancy version they're trying to provide. Great A/C and comfy beds! The hotel has its own version of a redbox with free movie rentals that you play in a provided PlayStation 3. If I were a gamer I guess I'd enjoy getting that on as well. In summation, even if I were springing for it, I'd stay there again. read more
Business owner information
CustomerSupport S.
Aloha Dave and thank you for sharing this lovely review of your…
4 years ago
7 years ago
We are delighted to discover this hotel near Diamond Head in Honolulu! The staff is so friendly and helpful. The valet parking is included. They also offer complimentary wine during Happy Hour and complimentary coffee in the morning in the lobby. The hotel is located just steps from the Kaimana Beach, which is south of Waikiki Beach and away from so many people there. It is also just steps from Michels beautiful restaurant. It is a quiet and lovely little hotel, without the huge expense of so many hotels in Honolulu. Our room is on the corner of the 6th floor. It has two lanais (patios). One has a view of Diamond Head. The other has an ocean view. The location is great near the Kapiolani Park. They have a farmers market on Saturday & this weekend they are having the Waikiki Artfest. Loving it! I highly recommend this hotel. read more
3 years ago
4 years ago
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Review Highlights - Lotus Honolulu at Diamond Head
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