Mahalo for the great and understanding customer service…read more Just a couple of sleep deprived parents trying to plan a break when my husband booked the wrong dates, for the wrong length of time. It was outside the 24 hour cancellation window but their concierge was so understanding Thank you

Chelsey was the pool attendant / bar specialist the very highlight of our trip. She was kind,…read moreattentive, and just a really great human being. From day one she remembered our drinks. Each day she greeted us and just made the experience very very memorable. The breakfast was decent for hotel food and offered a variety of choices & a omelette bar which was our favorite. The gave us happy hour drinks daily. We spent the majority of the time at the pool, it had ample seating area, full towel service, and the bar had good bar eats. The housekeeping could use some help. One day we walked in our room and couldn't tell that it had been cleaned aside from making the bed. However, when we requested towels they came immediately. We needed a band aid and had to have security come. I thought that was thorough but the security guy was not very friendly. The bathrooms could use some updating but it did the job. Very great access to the beach. Was decent for traveling with family.

In the past, when in this area we have stayed at the Hawaiian Village. Now we are upper tier…read moreMarriott members, we have left our Hilton days behind and checking out the Marriott products in Oahu. As this hotel is known from its historical presence, we have decided to stay here for our first time at Waikiki Beach. This hotel is centrally located in Waikiki beach. When you step out your door front, aka the lobby, you are in the midst of all the action. As this hotel is so centrally located it is popular for guest and visitors who come to visit the history of this hotel. We were visiting during the shoulder season, so we expected the hotel to be quiet. Some hotel management quote that hotels are only 30 percent full during late September. This hotel seemed busy and perhaps its due to the tight quarters. Given this hotel is centered around a tree, the bar and eatery space is tight--The mass amount of people in a tight space can seem unrelaxing to some. Upon checking in, we were also questioning ourselves, if we were really there during the shoulder season as there was a line at 2pm. And the Bonvoy line was the longest. As that line seemed long, we decided we better split up and stand in two lines. Despite the line being long, it went quickly. We appreciated that! And for Japanese guest there is a special line- Hawaii gets a lot of guests from HI. Our room was not ready yet, so we saddle up at the bar. We grabbed a drink, and before too long our room was ready. We left our luggage with the bell boy, and he brought it up when ready. We identify our room as ready by the app, before we got the phone call. We were informed that we had a nice suite waiting for us- We waited patiently for the elevators- lines can develop at the tower elevators. Once we got into the elevator- we were hot- I am not sure if the elevators have AC-- or if it was due to the number of people smooshed into the elevator. Our room was on the 20th floor at the end-- And it was a treat! Our suite had two balconies-- one that looked like it hung over the ocean and the other facing the Diamond head and the city. The room also has a mini bar with a fridge and microwave, a dining room table, a living room, a bedroom with a super comfy bed-- westin style, and a bathroom. The room was very modern. The historical charm of the centered part of the hotel does not carry over to the suites. The room was great due to the amazing views and balconies. I would select this room again for the views alone. The disappointment was the bathroom- the room features a bathroom that seemed slightly outdated. The bathroom only had a small shower and no bathtub. As for outside space- The beach in front of this hotel is not very big. This is partially due to storms. If you are looking for a beach with more depth from the hotel to the ocean- you may want to go to the Hawaiian village. The water is a bit rougher here too- good for surfing-- also it was storm season. As for the pool- skip the pool and go into the beautiful clear ocean. The pool is a joke-- it is so small. If you look at other hotel along the ocean, you will see most hotels are very small. The other sad thing is the lack of lounge chairs- there are minimal number of chairs for guest- and guest save them early. The chairs on the beach are for rent-- I think the hotel should provide more lounge chairs- but again space is lacking around this hotel. As for food- as Marriott ambassadors we were provide two breakfast meals per a day at the main restaurant or cafe. This first day we went to the restaurant and offered a choice of three continental breakfast items- the offer was sad as the food was horrible. Does this represent their lunch and dinner menu? To upgrade to the buffet- it was 32 dollars extra. The hotel's breakfast buffet is about 55 dollars- yikes! Not worth it. Service was great. The cafe, take away, was a better option- where we could spend a total of 40 dollars- breakfast sandwiches are on the menu. As you are at the beach- there is a lot of noise around the hotel- you hear music at this hotel plus all the hotel along the beach- so just be prepared for this- join in or bring ear plugs if you are a light sleeper. Also, this hotel charges a resort fee that is over 50 dollars- the resort fee includes programs, towels, gym, etc. When checking in, the amenities were not really shared with us. We were not even told where the gym was. So I am not sure if they have a good gym for those who like to work out. Lastly, the staff at the hotel is wonderful!! A big shout out to the housekeepers who were always friendly and did a great job. And to the staff in the lobby who always helped me find my way around the hotel- to the point of almost taking me to my destination. So was it worth the price? Depends on what you see value in?!

This is definitely my second best hotel I've ever been to the first one being hotel one in Kawaii…read more The location of this hotel is just amazing. It is so beautiful love everything about it. Specially the rocking chairs in the front .we're at the pool every day. The only issue is I have to wake up at 5 o'clock in the morning to take my place and they open at seven and before seven most chairs are taken.The only issue I have with this place is the fact that there's not enough chairs around the pool. I wish I could get them at 4 1/2 star, but it's not able to. The location is fantastic is right on the water. If you wanna swim don't swim in that part of the beach go farther when you're looking at the ocean to the left of it because in front of this hotel, there's a lot of rocks that can hurt your feet. The beach restaurant is unbelievable specially if you wanna order food while you're sitting at the pool, everything was incredible. I had the Caesar salad the burger. The pokey was all incredible. I will definitely be back. You're almost a five star.

Beautiful hotel that's part of the Halekulani property. Great location and immaculately, clean…read morehotel and rooms. Very straightforward and friendly service. I had a billing issue which they took care of very promptly. I can't say enough about how helpful and friendly their housekeeper Grace was as well as Arjay in valet. I always look forward to staying at this property for work

Back again. We stay here each summer and absolutely love it! The Mountain View rooms are our…read morefavorite- even over the ocean rooms. The ocean rooms have the actual, proper lanais, but we really love the view of the hills and skyline! Staff is always amazing- front desk, bell hops and pool attendants are always so professional, courteous and friendly! Housekeeping is also so polite and helpful. Hotel is so clean and can't beat the li stop or infinity pool.

This resort is massive! It felt like a self-contained village right on the edge of Waikiki. Make…read moresure you pack comfortable shoes because walking between the conference spaces, towers, and amenities takes some time. But the grounds are beautifully landscaped. I was not expecting fantastic meals as we were there for a conference but was pleasantly surprised by the event dining. We had one plated meal and one buffet meal and both were incredibly tasty and featured a distinct local flair. Well beyond the standard hotel conference food at other conferences we've attended. The grounds are beautifully landscaped. The shopping options along the perimeter made it highly convenient to grab essentials and souvenirs between sessions. Plus there are several fun photo spots scattered across the property to enjoy. The pools and beach access were a great perk with plenty of space to unwind after a long day of presentations. Their Friday night firework show was a personal highlight. It is definitely a busy, large scale resort, but it served as an excellent, vibrant backdrop for our event.

The property is in a beautiful location, but there were several issues during our stay:…read more* we spent 4 nights in the timeshare tower (Lagoon). The toilet in the 2nd bathroom would get stuck while flushing and they hadn't refilled the body wash. * there are only 3 elevators for the whole tower, and no service or freight elevators for staff. One elevator was closed the whole time we were there (a bell desk employee said it had been down for 3 months waiting for a part), Anton the day we checked out a 2nd elevators went out of service, leaving one elevator for all 20+ floors full of people trying to get down to the lobby to check out. We waited 50 minutes for an elevator, and that only happened when someone finally alerted the staff and someone manually directed the elevator to each floor one by one. Total disaster. * we moved to the Rainbow Tower for our last night. Beautiful view of the beach. However, you have to wait in line at the front desk to get wristbands and towel cards for the pool, then go to another line to get towels, turn the towels back in to get the cards back or you get charged for the towels. And there's no consistency: one person would give us 2 towels per card, but when I returned them a different employee would give us back 1 card per towel. * even though the rainbow tower has 5 elevators and they are 'smart' elevators that go to specific floors we had to wait 15 minutes on check out day to get an elevator that wasn't full. * On the plus side, the bell desk staff are amazing. Extra thanks to Chad for coming to get our bags from the room and then being stuck for an hour waiting for an elevator. Bottom line: their elevator situation is questionable and probably dangerous. If you stay here, be prepared to test your patience and wait in lines A LOT.

Five stars across the board. Every employee and service we received at this hotel was superb- from…read morethe valet to the front desk & concierge, the restaurant employees, the pool bar employees and the housekeepers. Best service. We booked a stay last minute because of a power outage and then had to book subsequent nights which made explaining and moving rooms a bit messy but front desk was on top of it every single time. Even if I had spoken with a different person, they kept impeccable notes and went above and beyond to help us. I am beyond grateful that even though we had to deal with craziness of the hurricane, this hotel was the bright spot in our day. Cleanliness was also good. Out of the 3 rooms we had, I only called housekeeping once for a minor pillowcase and sheet change which they did immediately and apologized for. I recommend this hotel to all and look forward to staying here for pleasure in the future too.

We stayed here again since my wife likes it here. For me, it's 3 stars at best. Room was fine, but…read moreshower stall is pretty small. I'm only 210# but there isn't much room in the shower to even turn around. Pool area has too many screaming kids running around. And they offer a kamaaina weekend staycation deal for locals that brings out the crazies who act like they have never been to a nice hotel before. There should be an adults only pool, like that which is offered at other resorts. Lastly, food available was mediocre at best. 100 Sails is probably your best option - decent buffet for dinner and breakfast. We also ate one meal poolside since we were trying to relax there one afternoon. We ordered a cheeseburger deluxe with fries. The burger came with about a 3 oz patty, and the fries were as hard as a rock. For the $24 we paid, we probably got a $6 fast food combo meal. We also ordered a Caesar salad - that was a single romaine heart, split lengthwise, with 4 small shavings of Parmesan cheese and a tablespoon of bottled Caesar dressing; $24 too! Soft drinks were $8 each. I know hotel resort poolside food is expensive but I did expect something a little better. The best thing is the valet parking service; very fast and efficient since they always have about 6 valets working all the time. But be advised that this service is not cheap - $52 per day with a $5 tip each in/out trip!

I had such an amazing experience with Caren at the front desk! I'm staying at the Outrigger…read moreBeachcomber to celebrate my 30th birthday, and when I first arrived, I wasn't completely happy with the view from my original room. I mentioned to Caren that this was a special birthday trip for me, and she truly went above and beyond to make sure my stay felt special. Caren took the time to look into different options and was able to find me an upgrade at a very reasonable price with a MUCH better view -- and I am absolutely blown away! The view is breathtaking, and I genuinely cannot stop looking at it. It completely changed the experience for me and made my birthday stay feel that much more special. On top of that, Caren even gave me a sweet birthday welcome gift since they were out of the chocolates they normally provide. It was such a thoughtful gesture and really showed how much she cared about making sure I felt welcomed and celebrated. I truly appreciate all of the time, effort, and kindness Caren showed me. She turned what could have been a small disappointment into such a positive experience and made sure my stay started off as a 10/10. Customer service like this makes such a difference, especially when you're celebrating a milestone birthday away from home. Thank you so much, Caren, for helping make my 30th birthday in Hawaii even more memorable!

This is a fantastic location. The housekeeping service is excellent. The people here are so nice…read more Get a balcony if you're here it's wonderful to see what's going on in the nightlife. They have a gym. It's a little small, but it gets the job done. It's nice that they have it. I love this location because everything is walkable. Morton steakhouse is one and a half miles away. Sams Club is about 1.6 miles away. Everything is walkable.

Great stay Cheerful staff…read moreClean and neat hotel Recommend for an enjoyable holiday Thank you team Check in/out smooth

The location is hard to beat, right across from Waikiki Beach and within walking distance of…read morerestaurants, shopping and everything you'd want to do. The valet staff was friendly and efficient and everyone we interacted with was welcoming. Unfortunately, the room didn't match what I'd expect from a Hyatt Regency. There was a leaking bathroom faucet, a chipped sink, rust and water damage around the bathroom door, dark buildup around the shower fixture, heavily stained blackout curtains, visible dust and debris under the bed and dark spotting inside the bathroom vanity where clean towels were stored. The room also had numerous scuffs, patched walls and signs of deferred maintenance throughout. The location and staff saved the stay, but the condition of the room fell well below the standard I'd expect from this brand, especially at this price point.

I will never forget the way the Hawaiian breezes felt in my hair. And I will also never forget the…read moreoutstanding hospitality, accommodations and luxury of this gorgeous hotel. I love that it is in the heart of Waikiki, very walkable to shopping and nightlife should you want to leave the grounds of the resort. The nightly local music with hula under the sky is magical. Reservations for dinner, or grab a first come first serve cocktail table at 5 to watch the sunset! There is also nightly jazz in the bar. La Mer is a one of a kind French experience and Orchids is fantastic for any meal of the day. Just outside the hotel is a delightful oceanfront park where the hotel hosted yoga each day. A highlight for me. Great poolside service. The beach is small, so if you are looking to lounge on the beach, that's not really much of an option. This hotel is a member of the Leading Hotels of the World. So you know it has the highest standards. That brand has never steered me wrong. And the fact that it is not under a massive hotel chain umbrella means it can maintain its authentic individuality. Pro tip: if you have a late flight, there is a lounge where you can relax and prepare for your departure, as check out is 11am.

Review: Beautiful property with lovely touches, but rigid service and poor beach access fell short…read moreWe recently completed our first trip to Honolulu, staying at the Halekulani while nearly seven months pregnant and traveling with our 3.5-year-old. As many mention, the property itself is pristine--calm, spotless rooms, excellent toilets, and comfortably sized showers and tubs. The nightly turndown treats from housekeeping (ranging from chapstick to custom coasters) were a delightful detail we looked forward to each evening. Breakfast was included and decent, though it skews heavily toward traditional Japanese options. As a pregnant guest, I was a bit disappointed by the lack of basics like oatmeal, and the requested toast turned out to be basic white bread. We encountered some exceptional team members. Donna at the front desk was wonderfully warm, remembering my son's name from our second day. A lovely woman at the pool with very long hair and a gentleman who plays in a band were also fantastic--he consistently helped us set up cabanas so I could stay out of the direct sun. Unfortunately, two major issues significantly impacted our stay: * Unprofessional Pool Management: The pool manager (who did not wear a nametag) was surprisingly rude. After another attendant helped us secure a shaded cabana the day prior to ensure I had sun protection while watching my son play, the manager confronted me about "saving" cabanas. Considering the hotel was not full, the aggressive tone taken with a heavily pregnant guest was completely unwarranted and unlike anything I've experienced at a property of this tier. * Misleading Beachfront Experience: The hotel advertises itself as a beachfront resort, but the accessible beach area is extremely minimal with choppy water. Between the lack of loungers or shade and the large Mai Tai catamarans constantly docking right next door, swimming isn't practical, nor is relaxing on the sand if you need sun relief. We truly wanted to love our stay, but given the premium price point, the combination of poor beach access and an unnecessarily hostile interaction at the pool left us thoroughly disappointed.

As Hilton Honors- we booked this location on the app as our regular hilton location was booked. Ka…read moreLa'i is a gem of a hotel. The stay was because we didn't have electricity after hurricane Lala. It was such an amazing stay what started as 3 days/2 nights extended to 6 days! We were greeted at the valet $55 a night. Service is great- they had our vehicle ready at 6am for work. There is no self parking. However they are very efficient! The lobby is on the 7th floor- so helpful - Ayumi helped to extend our stay. We met her at check in also. All the staff are pretty helpful and nice. The rooms are so comfortable and the kitchenette is not the normal "kitchenette". The stove has 2 hot plates- no oven. A microwave. The dishware and cutlery. Subzero mini fridge & freezer. Breville toaster & blender. Zoriushi rice pot. Nespresso make and pods. The knives are German made Zwilling. Impressive. The sofa bed was comfortable - the mattress was like a memory foam type?! Or it felt like it. The gym has dumbbells up to 75#, yoga mats, medicine balls, kettlebell, cardio machines- bike- treadmill- elliptical and even a peleton too, they have circuit training cables and machines. Even filtered water, cold towels, fruits and towels to use. The infinity pool and hot tub were a joy. They offer towel service, lounge chairs, drink service, and complementary smoothie and ice cream with toppings (caramel, chocolate, and sprinkles) The business center or library has computers (good speed too), phone charger, printer and couch with additional chairs. There were 2 newspapers on the table the other day. Convenient. The restaurants: Bloom for breakfast and Kini Room. They also have a bar at the lobby. And a lil coffee shop. An ABC store is a block away- huge

TRANQUILITY! 4.8…read more We stayed here during the first half of our most recent trip to the island, mainly to compare it with another property/residence that we really like and wanted to make a direct comparison. We also used our American Express Platinum Hotel Credit benefit, and it was great that this hotel qualified for it. Ka Laʻi is one block from the beach, backing up to Fort DeRussy Park, a military reservation, and is surrounded by many shops and restaurants, especially along Luxury Row, which is a non-negotiable visit for us. There is so much aloha felt here, with the staff always greeting us with genuine smiles and a willingness to help. The hotel is quiet and soothing, perfect for a relaxing stay. We checked in seamlessly and were provided with cold, refreshing water upon our arrival. Our room was spacious and felt very cozy, with beige carpet and tile flooring, brown furniture, and dark cabinetry in the kitchen. In the seating area, there was a large full-size sofa, an upholstered side chair, and a coffee table. The long dresser and closet provided plenty of storage. A lovely welcome treat was left in our room: two Ka Laʻi reusable water bottles, Hawaiian semi-sweet chocolate, and Beach Brittle. These items were a very nice touch. If you feel inclined to enjoy more Beach Brittle, you can purchase it downstairs in the small shop next to the spa. The bathroom had a double-sink vanity with plenty of counter space, which is a must for me, a large soaking tub, and a wet shower area. It was a generously sized bathroom with plenty of room to move around. Our stay included a wonderful breakfast buffet at Inyō. There was an omelet station with a chef preparing made-to-order omelets, along with a variety of beautiful fresh fruit, hot and cold breakfast items, rice, and Asian-inspired bites. The infinity pool is located near the restaurant, Inyō. It's tiled in a beautiful blue that adds a nice contrast to the tan backdrop of the neighboring high-rise buildings. The pool is long and narrow, accented by a series of raised, tiled planter islands that provide a bit of privacy between guests. We were too busy to swim or enjoy the other amenities, but just walking around the grounds was incredibly relaxing. It's a very peaceful place to stay, unlike many of the larger hotel brands. The standout at this hotel was definitely the service. The staff always made eye contact, greeted us warmly, and either asked about or anticipated our needs. This is a hotel that is definitely worth returning to.

Joey was the best housekeeper ever. He truly deserves a raise and promotion as well. He always kept…read moreus stocked up and very clean in our room. Thank you so much Joey 10 out of 10 stars you really made my trip so great. Charleston also went above and beyond as well. He really made the finale of my stay so amazing. He really should be director or manager by now. I've never had such hospitality in my whole life 10 out of 10 stars. Thank you so much Charleston you really went above and beyond for me and my girlfriend's first day I will continue to come to shirts in Waikiki because of you.

Silly me, thinking this was a higher-end hotel…read more To start, like other reviewers have identified, the wait in the check-in line was long and the app that should have made check-in a breeze never ended up syncing with my reservation. The buttons for the elevator were a crapshoot and might work, or they might not. And the elevator carpets were disgusting. The room: absolutely disappointing other than the semi-ocean view. The bathroom was literally a closet separated from the room by a semi-wall made of slats. The sink was tiny, and there is no counter. And this was NOT a single occupancy room. The beds were nothing special. Not horrible, but not great either; more like what I'd expect from a motel, not a supposed 4-star hotel. No comforters were provided, which could be related to the lack of adequate AC that I heard multiple guests complaining about. And finally, the internet connection for the TV was pathetic. It took ages to load a simple streaming app. And when I looked for an outlet to charge my phone, the cheap plastic port I found was melted and inoperable.