Even though we only stayed one night at this beautiful, quiet hotel, it was amazing. We needed a…read morequick booking because our Airbnb was completely filthy, and the coconut hotel took us in with no problem and customer service was amazing. We will definitely be coming back one day.

Dated hotel with fairly basic facilities. Pool closed for repairs when we stayed…read more Room a reasonable size with king bed and small kitchenette. Bed comfortable and clean. Overall good value for a quick stop over before an early flight.

My family and I love this hotel. We stayed here a handful of times and just this year it was twice…read moreto celebrate both our son's birthdays. We always get the one-bedroom suite. A living room, a full kitchen, and a separate bedroom. The hotel itself is a bit outdated with decorations and the furniture but for sure the best price. And the AC Is so cold which I love. The only bad thing I would say is Gina (podagee) at the front desk needs to work on her tone/attitude. And actually the shower.. it was hard to get the right temperature. The water felt right at the bottom spout and then when it came out the shower head it was so hot. I had to keep adjusting it for my kids.

Enjoyed our stay here. It's located next to Fort DeRussy Park. It's in a nice location and within…read morewalking distance of lots of shopping, the beach, and different eateries. We got the newly renovated one-bedroom with a kitchenette. The room was clean, spacious, and the bed was comfortable. We could see the Friday night fireworks from Hilton Hawaiian Village. They only offer valet parking for $50 a night with in-and-out privileges. Marvin at the front desk was really nice when he checked us in. My wife called several times with questions, and Steven answered the phone. All the staff we interacted with were nice. I was celebrating my birthday, and I was given a nice surprise. We used the 15% off discount for Favorite Restaurant across the hotel. The food was okay. It was nicely decorated inside. If you check out their Yelp page, it looks like they changed their food. There is a daily amenity fee of $37. Things we used: * Fruit-infused water and chilled water in the lobby * Manager's wine and cheese afternoon reception on Mondays, Wednesdays, & Fridays - We really enjoyed this. There was live entertainment: a singer and a hula dancer. They were interactive with the crowd. * Shell lei greeting at check-in * Daily Newspaper * Heated outdoor pool We enjoyed our stay and would come back.

The Ilima Hotel is fantastic - free parking, professional and friendly staff, very clean rooms. We…read morestayed in a room with one king bed and one double bed for three adults. Our room was on the 14th floor and I requested that ours face the mountains. It was a peaceful view onto the Ala Wai canal where there were rowing teams, people walking. There was street noise from cars and trucks occasionally. Restaurants, the International Market., Target, ABC stores, and a popular udon place, are less than a block away. Waikiki beach is about three blocks away. I started referring to the hotel as "home". it was easy to find the hotel while walking around as it has the pink trim. This came in handy for me one time. The room is more than double the size of similar ones in other hotels. The three of us could spread out and not feel cramped. Ask for beach towels at the front desk. There was a laundry basket in the closet although we didn't use the washer and dryer on the third floor. Also, two folding "tables" for carry-ons, and a safe. It was thoughtful to see unique, small touches. For example, in the bathroom, the glasses were not only covered in plastic, they were inverted and tied in a knot. . I've never see this in 60 years at many hotels. I noticed. We used the large-sized fridge and microwave. If you'd like to cook, there's an electric stove top, pots, pans, dish towels, new kitchen sponge and new mini dish soap. Thank you, Ilima Hotel!!

This was our first time staying at a hotel instead of with family on the island, and I'm glad we…read morechose this spot. The staff were very friendly, the parking was pretty decent, and the rooms were clean. We chose the suite with two beds and a kitchen and weren't disappointed. It was great to get out of bed and have some cereal in the morning. The balcony had a good view, and the beds were comfortable. The bathroom was well stocked with amenities and the shower had great water pressure- so good when you have sore muscles at the end of the day. The thing that most stands out to me about this place, especially in the heart of Waikīkī, is how welcoming the staff was to us. It really does make a difference! Mahalo :)

This place was okay overall, mainly because of the location. The rooms were pretty average and a…read morelittle outdated, and the breakfast was very minimal. The pool also isn't really a place you'd want to spend much time hanging out, I think some improvements with the pool could go a long way. That being said, the location was perfect. I traveled solo and found it to be a convenient, central place to stay, especially if you're mainly looking for somewhere comfortable to sleep while being close to everything. The front desk staff were definitely the highlight of my stay. Everyone was incredibly friendly, helpful, and informative, and they really made the experience better. Jesse especially stood out and went above and beyond to make my stay more enjoyable. Overall, I'd recommend this place if location and convenience are your priorities!

Have you seen the movie "The Beach" with Leonardo DiCaprio? Remember that nasty, dirty motel he was…read moreat where he met the guy Mr. Duck? This place felt like how that place looked in the movie. Smells of cat urine smack you in the face the moment you open that room door. The floors feel dirty and nasty. The air is thick and smells like mildew and cat piss. You instantly regret believing those online profile pics. You realize you've been catfished. The valet person is unfriendly and you first think, "hmm. Maybe just a bad day." You go to check-in and that's a breeze. You walk towards the elevator and look back and see the receptionist who checked you in is looking at you. Later, you realize he's wondering how long you'll last. You go into the dated and dirty-floored elevator that took too long to get to you. It takes you up to the fourth floor where you enter into the lair of doom. A flimsy lock opens at your keycard and in you go. Peeling wallpaper, dirty doors, lifting floor tiles, stained windows. You feel like this is a mistake. Your family is too afraid to get into bed. They keep their outside clothes on to protect them from bedbugs. You go downstairs to ask to be moved to another room. The night worked, Yuta or Yura greets you with kindness. He apologizes and says that they're all booked up and no rooms are available. You ask him to check if someone might be leaving tomorrow so you can get an idea if there's somewhere to move to tomorrow. He apologizes and says that he can't share that info. You're confused. Why can't he check the computer and see who is leaving tomorrow that might open up some availability for you? You ask to clarify. "So, can you give me some kind of guess or estimate to see who might be leaving tomorrow? Or some kind of idea if the answer will be yes or no if we can change rooms?" He then begins to repeat himself three or four times while blinking profusely. "I'm so sorry I can't help you. I'm so sorry I can't, I'm so sorry I can't help you." Panic hits you as you've seen 20/20 and First 48 and this type of outburst looks familiar. You apologize and slowly back away. Now you have to find a new hotel because what the heck was that? You try to get some rest after a long flight and strange encounters. But you can't. There's yelling, hooting, hollering, and a loud and obnoxious bass thumping in the distance. All. Night. Long. Finally at 3 a.m. you look outside and see, there's a club outside and the patrons have now gathered in the street just below your balcony across the street. It doesn't matter that the windows and doors are all closed, these sliding doors are from the 80s and they're paper thin. Finally, morning arrives and you get up to watch the sunrise. That's nice. After you head back, you go to check out their "continental breakfast". It's just an awful joke that won't stop giving. After everyone in your family is awake and your bags are packed, you go to leave. Before leaving, you stop and talk with the receptionist, Yama, Yana, or Yara. She says she'll refund the resort fee since there is no true resort. She's heard these same complaints before and did not seem shocked at my reporting at all. This place is ideal for someone on a budget, traveling without kids, and who doesn't mind a little dirt under their fingernails. I get home a week later and find that the resort fee was not refunded, and I have to call them back again. After all fees and taxes, a one-night stay in Leonardo DiCaprio's nightmare motel was about $548 USD. Wow. What a tale.

We found this hotel through Costco. This was great because the unit was good size. It was a two…read morebedroom,two bathroom, full kitchen with living room with pullout queen bed. The lanai was beautiful and had the most gorgeous view of the beach and ocean. The staff was exceptional and very accommodating. Valet service was excellent. They parked our vehicle and had it ready on a moments notice when we wanted to go out somewhere. They brought our bags to our room and were so happy and helpful. Jessica at the front desk helped check us in and escorted us to our room. We were greeted with leis, juice and moist towels. We were given a complimentary beach bag with our own water bottles, and sunscreens. We had chocolates as a gift on the table at arrival as well. The hotel upgraded us to an unobstructed view of the beach on the 7th floor. We were awestruck by the beauty. We were welcomed to a beautiful unit with hawaiian music playing from the stereo in the background. The welcome was so wonderful. We had a beautiful pool and spa to use and a very nice weight room as well. Water refill stations were available all around the hotel which was also a nice bonus. The walk to the beach was just outside the hotel doors. We loved every minute of our stay and didnt want to leave. Thank you to all the staff of this hotel. We would love to come back. You set the bar with your attention to detail and exceptional customer service. Thank you for all you did to make our stay unbelievable!

While staying at the Aston Waikīkī Beach Tower in an 11th-floor suite (specifically Unit 1102)--one…read moreof the two center oceanfront units on the floor, which we booked via Airbnb--we enjoyed a beautiful, spectacular oceanfront view and a prime location close to restaurants, shops, and the beach. However, my stay fell well short of expectations, particularly given the high nightly rate and total cost on Airbnb. The property manager, Midori, was responsive and tried to communicate on our behalf through the platform, but the owner's response and the overall condition of the unit were very disappointing. A vacation should be about rest and relaxation, but my stay in this unit was overshadowed by several clear inconveniences and safety hazards: 1. Plumbing & Maintenance Issues: The main bathroom sink ran hot on both handles. Having to wait a minute to flush out hot water to reach a usable temperature is unacceptable, especially with a young child who complained about the hot water while using the sink. Management dismissed this after our departure by stating the water merely "runs warm," ignoring the fundamental expectation that one handle should run cold and the other hot. Additionally, the tub spout in the small bathroom drips water while the shower is running--while not an immediate emergency, replacing the diverter/spout would prevent unnecessary water waste. 2. Odor, Filter & Lighting: We experienced a lingering odor related to the water tray/refrigerator area as well as flickering lights in the small room. I even had to notify Midori and Elaine during our stay that the refrigerator's "replace filter" light had come on, highlighting a general lack of proactive maintenance. Management brushed off our concerns by noting there were "no past complaints," treating the issues as if they were fabricated rather than addressing the actual problems present during our stay. 3. Disturbances: I stayed in the small room to the right of the front door and was subjected to loud early morning construction and street noise starting as early as 4:00 AM. When this disturbance was raised, owners/management offered no solutions or basic noise mitigation, such as providing earplugs or noise-canceling headsets, leaving guests to suffer through sleep disruptions during a time meant for relaxation. Hoping to resolve things amicably, I raised these reasonable concerns and reached out to ask if the owner would offer a partial refund as a gesture of goodwill for the disruptions and safety issues. Unfortunately, no compensation or goodwill gesture was granted. Instead, the owners chose to focus on self-defense rather than guest comfort or committing to actual repairs. A prime location and spectacular view cannot make up for unaddressed safety hazards, persistent noise, basic maintenance failures, and a complete refusal to offer customer recovery. Future guests considering booking this center oceanfront suite on Airbnb on the 11th floor (specifically Unit 1102) should be aware that ownership tends to dismiss valid feedback rather than taking accountability. Note to Future Guests: As shown in the resort's response below, Aston Waikīkī Beach Tower management does not oversee Unit 1102. When booking this unit as a private vacation rental, you are entirely reliant on the private owner/property manager, who declined to address these maintenance and safety concerns.

Okay, here's the deal. This is a budget hotel. The staff is friendly and the rooms are clean. And…read morethe location can't be beat. My sister and I stayed here for several days and did not feel it was unsafe. But know what you're getting into. There is a tiny lobby that's open from 8 am to 8 pm. The rooms are tiny -- think European capitol-sized -- with concrete block walls. The elevator is on the street, next to the lobby, and is accessed with your room key, right from the sidewalk. The carpet hasn't been cleaned in many months (or maybe years) and the pillows and sheets are not new. There is a Korean BBQ food truck next door and you can smell BBQ being grilled all day and Into the night (this was not a negative for us, BTW). There is no housekeeping service unless you're staying for over a week. There is no pool or gym. This is not a resort hotel by any means. But you're a couple of blocks from the beach in the middle of Waikiki. How much time are you going to spend in the room, anyway? If you're like us, not much. And you can borrow beach towels and boogie boards for that beach visit -- and use the sunscreen and the mosquito spray before you head out on adventures. There are dozens of restaurants within just a few blocks. As long as you're not entertaining customers or having a romantic weekend, it's a great place to stay.

Location Location Location! You cannot beat it for the price…read more The hotel can use some sprucing up. A great comparison would be a 3-star Comfort Inn or Best Western. That aside, you CANNOT beat this location as you're right in the heart of all the Waikiki tourist spots. Just a few mins walk to Waikiki Beach, Target, International Market Place, McDonald's, & more. Located behind the grand Hyatt Regency Hotel. Tons of food options and ABC stores nearby. Friendly staff and they even offer boogie boards, snorkel equipment, and other swim items to borrow. Super friendly staff. Our room had a refrigerator and microwave which we utilized everyday. On the downside, the beds are not the most comfortable. If you can put up with the Korean BBQ smell all day from the food truck next door, you'll be fine. If you're on a budget, this is the spot in Waikiki.

I've stayed at this hotel twice, back in 2008 and last week in March 2026. I can confidently say…read morethat the hotel still holds up. Although it is older and could use some updates (and some deep cleaning), I liked their condo style format and appreciate having a full kitchenette to help with budget friendly meals. My stay was with my family (2 adults and 2 kids) and we stayed in a 1 bedroom + pullout couch. It was enough space for all of us to enjoy. I've stayed in a 2 bedroom before and it's very nice as well. I would absolutely stay at this hotel again. We were also lucky enough to get a west facing room where we were able to watch the Friday night fireworks.

Unit 55 is where I stayed…read more This hotel is very different than your typical one. It is a very small building, almost like apartments converted to hotels. The lobby is closed from approximately 11p-7a. However, it seems that they are nearby if you call them for some assistance outside those hours. I landed in Hawaii close to midnight but during those closed hours. They were very nice and called me to see if I was still coming. I told them that I just landed and would be there ASAP. The guy working at the front desk was very kind and waiting for me to show up. I give that man 10/10 stars! He was very friendly and I appreciated the call so I didn't get stranded outside for a little bit. On the other side of the lobby are two elevators and a door that leads to the parking lot. It is small and you have to pay but I didn't have a car with me. Also, there is a water station right next to the door which they keep covered during the night. It was very cold and very fresh. I appreciated that there! My room was very nice. It is very spacious. However, it was also very hot. It took my wife and I a little time to figure out how to cool down the room with the AC unit. There is no central air if it bothers you...I was okay but my wife hated that because she likes to be cold while she sleeps. It did not happen here until she slept on the futon under the unit! There is a full kitchen with supplies and a big fridge if you plan on cooking your meals... we did not cook anything. The bathroom was very nice. It has a sliding door which I dislike slightly. And all the doors/windows were frosted. So, someone in the bathroom during the night does shine up the whole place. The shower itself was amazing but unnecessarily huge. A group of 4 could easily shower together if that is what you are interested in. They do get half a star knocked down for hair all over the walls of the bathroom... one of my biggest icks. The bedroom was nice. However, there was no working light switch. I had to walk to the opposite wall to plug in a lamp. However, one of the walls has a window shade that we left completely open. The lack of easy access light in the room was another slight star ding. The location is amazing! There are plenty of restaurants near the hotel. And there are even two dessert places that I was aware of. I loved the shaved ice nearby. ABC store is right outside the door. The beach was only ~8-minute walk. And while there is no pool here, the pool is at the other main hotel location which was ~5 minutes away.

This hotel is so convenient when it comes to walking distance to pretty much everything in Waikiki!…read moreI would definitely stay here again because everyone here is so nice and very helpful. Having a car is very useful for the overall trip going outside of this area but if you plan on staying around here majority of the trip, this hotel is great. It's walking distance to so many bars/restaurants, convenience stores, coffee, shopping, the beach etc.. there's so much to do. Checking in and checking out was smooth. Great customer service. The hotel seems older but for the price wasn't bad. The only "issue" is that they do not have a parking garage of their own but parking is available across the street! Just let the front desk know that you have a car and they give you a parking pass (charge per day, of course). The walk isn't far either. We were SO nervous when circling around for looking for parking but luckily they do offer a parking pass!! I wouldn't have known until looking at yelp and saw another review mentioning this so tysm for that reviewer!! Would recommend if you're not looking for anything luxurious and just looking for a place to stay.

TL;DR: old/dirty/poorly maintained room, poor sound insulation from street noise, fire alarm went…read moreoff at least 3 times My friend and I decided to book a stay at The Polynesian Residences for a short trip to Oahu from 10/13-10/16. We're both students, so we were trying to find someplace affordable but still clean and livable. Obviously, when researching hotels, reviews will skew more negatively than positively, even for five-star hotels like the Fairmont, for example. After our stay, I realize we should've taken previous Google reviews more seriously. POSITIVES: We were able to check in early (11 am) because our flight landed in the morning and our room was available on the 5th floor (room 504). The toilet has a bidet. This hotel is centrally located, so many things are within walking distance, making it convenient for us to find food and go shopping. NEGATIVES: Many negatives, unfortunately. First, they tried to charge us $23/night + tax for the resort fee, but because I'd remembered my booking details, I reiterated that our booking stated it was $20/night + tax, to which they apologized and agreed. When we got to our room, we realized that the hotel photos make the rooms appear much newer than they actually are. The curtain had large holes in the bottom, with what appeared to be burn marks. The headboard for my double bed was misaligned and tilted on the wall. The grout and tiles in the shower were not scrubbed clean, and there was noticeable filth along the inside of the sink bowl rim (not pictured). The office chair for the desk in our room had ripped mesh as well. But what can you do, paying $175/pp for 3 nights in mid-October was a pretty good deal at first glance. Our experience quickly deteriorated on the first night. The fire alarm was triggered at least three separate times that night. This rendered the elevators unusable obviously, so we descended the stairwell into the lobby to figure out what was going on. Other guests were present as well, and the hotel receptionist present for the night claimed that someone was smoking cigarettes in the 3rd floor lobby area, causing the fire alarm to go off. If you search "fire alarm" in Google reviews, you will see that other guests have complained about the fire alarm going off several times during their stays as well. I proceeded to request a refund for the resort fee because our sleep was interrupted several times that night. The hotel receptionist checked our booking, and because we had booked through Chase Travel, she refused because it wasn't the hotel's fault for the disturbance. Keep in mind, this hotel only has one small pool and deck, with no gym, conference room, or any other amenities. We returned to our room obviously dissatisfied, but we needed to get some sleep in order to depart early in the morning for our North Shore day. Also, though our room was on the fifth floor, the balcony glass door provided no sound insulation whatsoever, and we could hear all traffic noises loud and clear. On our last day, after we'd left our luggage for same-day storage and returned, the bathroom in the lobby wasn't available. The hotel receptionist kindly offered us access to room 201 so we could use the restroom and freshen up before going to the airport. Interestingly enough, even though this room was on the second floor, the sound insulation provided by the glass balcony door in this room was far better. We couldn't hear the street at all. It was very strange how inconsistent the sound insulation was between rooms, indicating that renovations have not been consistent and applied across all rooms. Lastly, as a concession upon checkout, the receptionist at that time notified us that we would receive a resort fee refund for our first night due to the fire alarm. I confirmed this transaction was completed in my credit card statement as well. Overall, I would not recommend returning to this hotel for a Waikiki stay. It does not meet the basic requirements for a 3-star hotel, which to me is providing a quiet and clean room with no frills.