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    The Polynesian Residences

    3.3 (51 reviews)
    ModerateHotels
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    A microwave and coffee maker were in the room
    Kingston W.

    I discovered the "The Polynesian Residences" during my last visit in May 2022. As I was walking along Kalakaua and Beachwalk, I noticed people with luggage coming out of the foyer. The entrance to this hotel is discrete, and it gets lost amongst the street level storefronts of this building. This establishment markets itself as a boutique hotel. There are a total of 59 rooms; and there are five different room configurations. (If you visit the hotel's website--www*polynesianresidences*com, you can see various room options, and amenities. However, I booked my room using a travel aggregation website.) As Waikiki is a major tourist destination, the hotel rooms see a constant turnover of guests. However, my room had modern décor and was reasonably well maintained--although there were some bumps and bruises. The carpet was clean. The bed was comfortable, and the sheets were crisp. The TV was newer and operated well. The Wi-Fi was reliable, and I was able to access the internet with my laptop and make calls over Wi-Fi using my cell phone. My room also had a small balcony overlooking the swimming pool. This complex is quiet, and as long as the slider was closed, I didn't hear any city noise or commotion from the pool deck below. This hotel is within easy walking distance to the beach. And its situs allows you to access all parts of the Waikiki tourist zone's restaurants and shopping options. If you don't want to walk too far, there are plenty of restaurants, with a variety of price points, within yards of this hotel. Long's Drug and ABC stores are across the street and provide a "one-stop-shop" for most needs. But before you buy, check with the hotel's front desk. In addition to beach towels, the hotel has items such as beach chairs, beach umbrellas, etc. which you can borrow. If there is a downside, it is the issue of parking. The hotel does not have its own parking facility. If you need to park a car, the hotel has a cooperative arrangement with a parking lot 0.10 miles away--about a 5-minute walk. There is an additional daily fee for parking. But there is also no "street parking" either. When I asked the front desk if there was a "loading zone" in close proximity to load luggage, I was told that I could park briefly in the loading zone in front of the Tommy Bahama store. In the short time it took me to leave the car and fetch my luggage, I received a parking ticket. (Specifically, parking in a loading zone without a loading permit. I guess the loading zone is intended for commercial vehicles making deliveries to the local businesses.) If you need to park for a short duration, such as to check-in to the hotel, I suggest that you go to the US Post Office on Saratoga. (It's the next street over.) That parking lot has parking for post office business, and a kiosk for a small number of public parking spots.

    Kylie R.

    BED BUGS. **PSA to check your beds regardless of hotel. Know how to check, and what to look for** I work really hard to support the local businesses and community wherever I go. If there is an issue, I always give people an opportunity to work with me to resolve it. I stayed at this location for a week and will not be returning. The photos in the other reviews are very accurate in terms of the lack of cleanliness and presence of mold throughout. My biggest issue is that I wound up sleeping on bed bug ridden beds for 3 days without knowing, then once we found them (walking across the sheets) and notified staff, we were shrugged off and told there are no bed bugs and told to go back to our room (after they went and simply remade the beds for us). After requesting to speak to the manager for more than 30 minutes and finally being put in touch with her, I was told I would not be reimbursed for sleeping on bed bugs and they would just move me rooms to get me to stop complaining. By this time the bed bugs had taken over my suitcases and everything inside. After many hours of back and forth, showing photos and video, the manager finally listened to me and had her maintenance guy throw everything we owned into a dryer or took a "blow dryer" (his words not mine) to our things to "treat them". They did reimburse us only for the 3 nights we slept on bed bugs. The overall experience at this hotel was very bad. The staff treated us as if we were the problem. The beds had 4-5 mattress covers on them (obviously showing they are aware of the problem and simply slapping more covers to try and contain). There were at least 4 generations of bed bugs in that room. I was there for a Pest Control Conference, so I knew what I was talking about. I do not appreciate being treated the way I was, being made to feel guilty for inconveniencing the hotel because I did not want to sleep with bed bugs. The cleanliness issue and mold is one thing, the lack of customer care is another.

    cowgirl i.

    We've stayed here before without any problems, however this time was different and not as pleasant. Every time we opened the door there was a very unpleasant odor. Once in the room it wasn't as bad. The biggest problem was that our allergies went crazy whenever we were in the room. Not sure the cause, but the fact that the A/C unit showed the word "FILTER" on it makes us think the air filters were dirty.

    The lobby

    This hotel is low key prestigious to me! This is where me and my husband stay last month when we came to visit Hawaii for the first time! It's located at the center surrounding the shops, the beach and a few meters away from Hard Rock Cafe and the ramen place downstairs is the best!!! This place is not very expensive and not crowded and its modern design still feels homey. The pool is clear blue clean and water temperature is perfect! The bathroom has bidet toilet bowl which is the best! I love the lightings and they give new towels everyday too! I simply love the simpleness and cleanliness of this hotel! And oh, the staff are extremely helpful, courteous & welcoming! Definitely coming back and bring my family & friends!

    Ashlee D.

    We booked this hotel for our honeymoon. My wife and I both lived in Hawai'i for years and were so excited to go back to the place where we met. Don't let the pictures fool you. You think you're getting a charming boutique hotel but what you're really getting is a hotel that started making upgrades but (maybe) never finished its renovation. We booked with a travel agency and we were promised a one bedroom suite with kitchenette. Now when I think of that, I think of bedroom with a separate living room/kitchenette space. What we actually got was a bedroom with a kitchenette. I can't fault the hotel for not being what the travel agency promised so we're taking that up with them and my review isn't based on that I thought I was getting a suite. Buckle up folks, here we go. There was nowhere to sit other than the bed and a rickety chair. The furniture was mismatched and some pieces were starting to fall apart. The safe was broken/ had no instructions. The mini fridge was certainly not what you'd expect from a room with a kitchenette (think of the smallest dorm room fridge you've ever seen). The room had air fresheners in every corner and two car clip fresheners on the AC unit. Without all of the air fresheners making the place smell like a Bath and Body, it reeked of wet dog. There was one outlet behind the bed and the other had a lamp and the router plugged in so you can choose between internet and light. The only other outlet was a massive power bar mounted to the desk. There were holes all over the walls as if something had been hung and they never repaired the walls after. There was black mold in the bathroom. BUT! They do have a bidet! Having never experienced that, I'd say that's where my sole star is coming from. I will say, though, that the lobby is small and always smells like oranges and looks clean and tidy so that was nice to walk in to every time. Before the hotel responds to this (if they do) I will also mention that after we complained about our room, they moved us to another (after sending staff members up to decipher if they could smell the funky smells we were smelling... surprise! They acted like they had no idea what we were talking about). The difference in the two rooms was that there were no holes in the walls from decorations (just an outlet sized one near the outlet) and no air fresheners (hence the dog smell and sometimes a bit of sewage). I spoke with my booking company and they said I'd have to speak with the manager. When I did she, quite rudely, asked what I wanted since they already moved us into a different room. Then she offered to refund our first $20 a night resort fee or we could check out by 11am (it was already 10am and we had a tour booked for 12noon across the island). Due to circumstances with the travel agency, we agreed to stay because they (the agency) were only going to refund us a fraction of what we paid to stay there. So we made do with what we had and just did our best to be there as little as possible. All of that said... the cherry on top happened during checkout. The manager had the audacity to sarcastically say to my wife... "oh! I thought you were going to check out" with such a big doodoo eating grin. So there's that. I also spoke with guests from two other rooms and they were all dissatisfied with their rooms but also had decided to make the best of a crappy situation... How can you continue to be mad in paradise right?

    The amenities didn't work, the manager was rude as hell. And they tried to move us to a room that smelled like cat feces. DO NOT SPEND YOUR MONEY HERE. They could care less about any problems you have with the room, and will only remind you that they are not a 5 star hotel. If zero was an opinion I would've clicked that. There was also black mold in the bathroom and someone stole my birthday balloons.

    The room was smelly and dirty!!

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    Great location. Front desk was helpful. Ikaika was extremely helpful. Would stay here again

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    Halepuna Waikiki by Halekulani - Pool at Halepuna Waikiki

    Halepuna Waikiki by Halekulani

    (106 reviews)

    $$$

    Waikiki

    Halepuna Hotel This…read moreis a review of my experience staying at the Halepuna Hotel, located in Waikiki. I booked my stay via Costco Travel recommendations. WORDS TO DESCRIBE Halepuna Hotel: Modern, clean, safe, economically and environmentally friendly (bamboo room cards, water dispensers for your reusable water bottles), bright, airy, quality service in hospitality and room service LOCATION I loved staying at the Halepuna Hotel. It was centrally located at the beach walk, so ABC Store, shops, restaurants, and the beach were all within walking distance. *It was difficult finding the location of the hotel, when we first arrived. There was no big sign that you can spot, while you're driving, so my landmarks I always looked for were the ABC Store and Denny's. STAFF/SERVICE: Everyone that we came across during our stay was very friendly, generous, kind, and attentive. A shoutout to the Valet Service crew, especially RJ. He gave us recommendations for where to go. He always made us smile and laugh with his jokes. Thank you Uncle! AMENITIES: ROOMS Our room was equipped with charge stations-usb and usb c compatible plugs, ironing board/iron, mini fridge, ice bucket, tea kettle, and coffee maker. BATHROOM Well stocked with towels, a drying cord, blow dryer, shampoo, conditioner, and body wash. I appreciated that instead of your standard toilet, the hotel had bidets! *Great water pressure for showering. The tub was also spacious, if you wanted to take a bubble bath. 8TH FLOOR GYM-Equipped with a lot of machines Water dispenser Additional restrooms/shower room LAUNDRY ROOM is open 24/7 There are 3 washers and 4 dryers You can pay using your credit card or download the WASH CONNECT app *Friendly suggestions: -As a guest, bring your own laundry soap/dryer sheets--or go to the ABC Store if you forget your laundry supplies -Make sure to clean the lint trap before you put your clothes in -Put a timer on your phone to check on your clothes GARDEN -Serene, tranquil, peaceful, spacious -------- Friendly Suggestions for Halepuna Hotel -Have a big sign stationed outside the hotel, perhaps elevate the height of the sign and add lights to it, so it's easy to spot for first time visitors ------- All in all I enjoyed staying at the Halepuna Hotel. The services and amenities provided were excellent. I can't wait to visit again soon! Mahalo Halepuna Hotel!

    I really enjoyed my stay here. I found the valet and reception to be outstanding! I had a nice…read morepartial ocean view - basically overlooking Halekulani. The elevators were reasonably fast and the entire hotel was clean and spotless! The valet kept our cars up front - glad I cleaned mine before going!!!!! The area is great! The Halekulani bakery is downstairs, Starbucks is not too far away. Sheraton and Royal Hawaiian Shopping center just a little ways away. There's an ABC Deli right next door and that is very convenient!!! The rooms were clean and the bed and pillows were great! The hotel rooms actually start on the 8th floor (above the Halekulani parking). Nothing to complain about - this is a very fine hotel. Great stay!

    Hilton Hawaiian Village Waikiki Beach Resort - Hilton Hawaiian Village

    Hilton Hawaiian Village Waikiki Beach Resort

    (3.1k reviews)

    $$$

    Waikiki

    My family and I arrived around 1 PM. Our suite was not ready. There are numerous stores and…read morerestaurants in proximity to the resort. We dined in at a nearby restaurant, then walked around seeking Kona coffee. Our suite was ready around 3 PM. The suite was very spacious and I am mostly impressed with the cleanliness. The bathtub did have a ring of discoloration surrounding the drain. I gave my kids showers instead of baths to be on the safer side. I love that there are multiple pools on the resort. Although, I am disappointed that the adult pool closes at 6 PM, which all the other pools close at 9 PM. There is a private beach area, which my kids enjoyed. Beach chairs are $26 each, which are quite expensive. I appreciate the $65 per night dinning credit, which we utilized at the on site market for snacks and water. We enjoyed the brief firework show from our balcony suite. We attended the on site Huli Huli event, which was quite disappointing. I did not enjoy the food and it was pricey. $75 for skewers, corn, and shrimp. Overall, we enjoyed our stay and will contemplate on a return visit in the future.

    We picked the Hilton to stay as we're contemplating joining the membership. But after this…read moreexperience, we'll likely be going Marriott. Check in wasn't bad - busy, but it's a resort so expected. The shops are nice to have near. The real issues was within the Rainbow Tower. The elevators are atrocious to deal with. Enter your floor level and it tells you what elevator to get on - you and the 8 other families with 4+ people trying to get in an elevator at the same time doesn't work. So you're stuck on your floor or the lobby for 10+ minutes waiting. Next - the smell of marijuana and cigarettes coming from nearby balconies. We notified front desk but nothing could be done. And finally? The cockroaches that scurried out from under the ice machine on the floor. The picture obviously isn't inside - but it's a cockroach nonetheless the less.

    Prince Waikiki - Christmas ornaments

    Prince Waikiki

    (459 reviews)

    $$$

    Waikiki

    A new favorite hotel in Waikiki. The view is gorgeous, the amenities are top notch, and everything…read moreabout our experience made us feel as though we were expected to return some day, which we will. One of the important standards I look for in a hotel stay, is a focus on supporting locals. For me, if there's a Starbucks in the lobby, then I'm already disappointed. This hotel has one of my favorite local chain cafes, Honolulu Coffee Company. The only local café that has consistently made perfect crema foe decades. Starbucks baristas are not trained for this. The hotel also has restaurants with lots of local flavor. The sushi buffet is amazing but difficult to get a reservation on the weekends. 100 Sails also has a buffet though ordering ala cart seemed like the best choice for us. Best place to view the Friday fireworks. Our only disappointment was how much street noise we could hear throughout the night, even though we were on the 28th floor.

    My group stayed here for one night during our friend's bachelorette party and wow, Prince Waikiki…read moresets a high bar. The room we had was spacious with a great view of the marina. The room was clean, the bathroom was nice, and we had a great time staying here. I also appreciate them having water refill stations throughout the lobby. The staff was friendly from bringing our luggage to our room, to taking and bringing our car to us, and exchanging friendly conversations. We're grateful for the wonderful experience and would recommend Prince Waikiki for anyone considering the area.

    Hyatt Regency Waikiki Beach Resort And Spa - Club at the Regency

    Hyatt Regency Waikiki Beach Resort And Spa

    (1.1k reviews)

    $$$

    Waikiki

    I visit Oahu about twice a year and have always chosen to stay at the Hyatt Centric because of its…read moremodern feel. However, on my most recent trip, I decided to try the Hyatt Regency, thinking the lounge access and more resort-style atmosphere might be a better fit for my elderly parents. We booked three rooms for our family, and I can confidently say that this stay completely changed my perspective and that is largely thanks to Grace at the front desk. From the moment we arrived, Grace went above and beyond to make sure our check-in experience was seamless and welcoming. Traveling with elderly parents can sometimes be challenging, but she handled everything with such patience, warmth, and genuine care. She was incredibly attentive to our needs, thoughtfully ensuring that our rooms were convenient and comfortable for everyone in our group. What truly stood out was her ability to make us feel valued not just as guests, but as people. Her professionalism was matched by her kindness, and it was clear she takes great pride in creating a positive experience for those she helps. She anticipated needs we hadn't even expressed and handled every detail with ease and grace. Because of her exceptional service, what was meant to be a one time stay at the Hyatt Regency has completely changed my preference moving forward. Grace's hospitality exceeded all expectations and made our trip that much more memorable. It's rare to encounter someone who leaves such a lasting impression, but Grace absolutely did. She is a true asset to the Hyatt Regency, and I sincerely hope she receives the recognition she deserves. I will definitely be returning and recommending this property to others because of her.

    We recently stayed at the Hyatt and overall had a memorable experience. Unfortunately, the first…read moretwo days of our trip were heavily impacted by severe weather--it was raining cats and dogs and apparently the worst storm in decades. During that time, the property experienced a loss of power and water, and the elevators were not working, which made things quite challenging. That said, once the weather cleared, we were able to appreciate what the hotel had to offer. We had booked two adjoining oceanfront rooms, and the view was beautiful when the skies opened up. Waking up to the ocean right outside our window made it all worthwhile. The hotel itself is a bit dated, but the front desk, maintenance team, and all the staff members we interacted with were all very friendly and really helpful despite the difficult circumstances. Their positive attitude made a big difference in our stay. The location is def a huge plus, lots of shops and restaurants within walking distance, making it super convenient. The pool is a bit small and tends to get crowded, but it was heated, which was nice, and we really enjoyed the SWIM bar and restaurant. The food and drinks there were surprisingly good but they have a new menu so I was disappointed I didn't get to try some of the items I saw on the Yelp reviews . Overall, the service, location, and beautiful oceanfront views made our stay very enjoyable.

    Halekulani Hotel - Upgraded room - Diamond Head Ocean View

    Halekulani Hotel

    (500 reviews)

    $$$

    Waikiki

    I will never forget the way the Hawaiian breezes felt in my hair. And I will also never forget the…read moreoutstanding hospitality, accommodations and luxury of this gorgeous hotel. I love that it is in the heart of Waikiki, very walkable to shopping and nightlife should you want to leave the grounds of the resort. The nightly local music with hula under the sky is magical. Reservations for dinner, or grab a first come first serve cocktail table at 5 to watch the sunset! There is also nightly jazz in the bar. La Mer is a one of a kind French experience and Orchids is fantastic for any meal of the day. Just outside the hotel is a delightful oceanfront park where the hotel hosted yoga each day. A highlight for me. Great poolside service. The beach is small, so if you are looking to lounge on the beach, that's not really much of an option. This hotel is a member of the Leading Hotels of the World. So you know it has the highest standards. That brand has never steered me wrong. And the fact that it is not under a massive hotel chain umbrella means it can maintain its authentic individuality. Pro tip: if you have a late flight, there is a lounge where you can relax and prepare for your departure, as check out is 11am.

    Beautiful ocean view from both restaurants including Orchids. The bar area is off of the pool area…read moreopen to the elements. Good selection of noon nosh. They also have buffet at the outdoor bar/restaurant with "made to order" omelets.

    Ka La'i Waikiki Beach, LXR Hotels & Resorts - Guest room

    Ka La'i Waikiki Beach, LXR Hotels & Resorts

    (35 reviews)

    $$$

    Waikiki

    This hotel deserves more than 5 stars!…read more We've never been so impressed with a resort on the islands that we would think about going again in the same year! Great location, very accessible to stores and the beach, and also secluded in a sense you're not in the middle of all the hustle and bustle. We came as a family of three. Not only did they gave us a warm welcome, but they provided plenty of accommodations for our baby. A baby robe which was the cutest, but also a diaper genie baby bath tub and toiletries. We were so impressed! The room views were amazing and our room was upgraded which was a super plus! Breakfast was amazing! Our favorites were their mochi pancakes. They did have construction during our stay, but nothing to really get in our way. The service and accommodation were amazing! Thank you for our great stay Ka La'i! See you hopefully soon!

    Recently remodeled and one of the best locations to enjoy the Hilton Hawai'i Village fireworks on…read moreFridays, especially if you stay on the Ewa side. The service is warm and genuinely friendly. One area that still needs improvement is the elevator--it could be much quieter, and the system would benefit from modernization, particularly allowing floor selection at the entrance. Renovations are still ongoing, so access to the pool is limited. That said, the pool itself is small. If a large or resort-style pool is a priority, this may not be the best choice, and you may want to look elsewhere. What I truly love about this place is the "calm." It's ideal if you want a quiet stay and plan to spend most of your time relaxing in your room from the lanai.

    Sheraton Waikiki Beach Resort

    Sheraton Waikiki Beach Resort

    (1.2k reviews)

    $$$

    Waikiki

    Aloha Yelpstars, I'm a little confused by some of the Sheraton Waikiki ratings…read more Let's get into this... For my wife's bday celebration she chose to return to the Sheraton Waikiki. She last visited 5 years ago with some girlfriends and always spoke highly of the property and hotel. We arrived on a Sunday afternoon for our 9 day stay. Immediately I noticed that every employee I contacted went above and beyond to greet me and make sure if I needed help they would handle my situation. Staff here from valet, pool staff, housekeeping, bell desk, hotel check in, and even landscaping are well trained and operating on a higher than 90% of hotels out there. This level of service continued from our first to last day folks. Wendy our housekeeper was awesome and remember to tip appropriately! I want to talk about a common complaint I see in the reviews. Cost. I hate to slap you in the face with this but prices aren't what they used to be. Yes, this is a very expensive property. For us, it was worth the splurge that maybe will only be done every 5 years, but there's a reason for the high price. This hotel is roughly 2,500 miles away from the continental US and in my opinion one of the best ocean front properties in the world and you have to pay for that. If you are going to complain about cost then please stay home. Everything on an island that isn't naturally there has to be shipped there. So cost is obviously higher. I was last in Waikiki in 1995 as a child. I remember it then and seeing it again now was amazing. The food, city, and the ability to rent a car and leave the city in a flash is something unique in this paradise. The Sheraton adults only pool and the views that the ocean side hotel rooms provide are unparalleled. The kids pool is also above and beyond for the under 16-year-old age group. God speed Sheraton Waikīkī, I will return.

    I recently stayed at this hotel, and while many aspects were excellent--like the fantastic service,…read moredelicious food at the restaurant, and a beautiful pool area .( 5 star ) No water at the room and store is not open 24 hour , if you come back hotel late night you have to go to the room take a bottle and come back outside fill the bottle. we had a very disappointing experience with the restaurant staff. They refused to serve us food at the pool, saying it was "dinner time" even though it was just 5 p.m. When we went inside and asked to be seated at the restaurant- they refused again, saying we didn't meet the dress code--even though it was still early evening. This was the only restaurant/dining option at the hotel, I have to take a shower change and and then I can eat something at the hotel .. where I The worst part was the extremely rude behavior from both the restaurant manager, Cassidy and another staff member, John. I told then if I change I can go outside of the hotel with lots of options and the guy (John say 2 time back to back we don't need you to come back hear , Both had an incredibly rude tone and displayed a lack of respect that should never be seen in customer service, especially from managers. After this, we left, and we couldn't enjoy the beach or pool for the rest of the day. Essentially, our entire day was ruined. A hotel should offer at least one casual dining option for guests, or they can have a section at same restaurant at least till same time as pool are open this was a huge disappointment. (0 star ) Hotel guests should be allowed to have food and beverages at anytime.

    The Polynesian Residences - hotels - Updated May 2026

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