Mahalo for the great and understanding customer service…read more Just a couple of sleep deprived parents trying to plan a break when my husband booked the wrong dates, for the wrong length of time. It was outside the 24 hour cancellation window but their concierge was so understanding Thank you

Embassy suites Waikiki 2123…read more Bed - nice and comfy. Little movement from partner. Mattress was a Serta Perfect Sleeper Plush mattress. Hotel offers different types of pillows in the room and spare blanket in armoire. Also in the armoire is hangers, an ironing board and steaming iron, which came in handy for those wrinkled linen shirts mashed in my suitcase. The Bathroom. - one sink with a little counter top space but sufficient. The toilet was also bidet in the master bath. The shower pressure on 21st is ok but low, but it did the job. The Ac in room was awesome! It gets super cold, if you need it, quickly. It was nice for those hot humid days of walking in Waikiki. It had an In-room mini fridge and bar sink with 4 real drinking glasses, which I like. Hated there was no freezer in the mini fridge But the bell hop station offers to freeze ice packs, or whatever you need, for you. We had 3 sliding doors with west views and moderate views of Waikiki beach. The Second bedroom has own bath with also a single sink, toilet and shower- No bidet. The room/bedding/bathrooms were clean with no mold in the showers. The furniture showed a little wear but nothing excessive. The Elevators were fast! The pool, mangers reception and breakfast are all on the 4th Floor (terrace level). Breakfast was typical of Embassy Suites, I like the made to order omelette which makes it much better. Lots of fresh fruit and even some miso soup and other Japanese/Hawaiian offerings. The Staff was awesome and super friendly. I Used valet every day. Great service, fast and practical IMO but hard to swallow the daily fee. The hotel was attacked to the Waikiki beach walk. Island vintage coffee was a regular stop for coffee and sometimes breakfast. Order coffee or food to go online after 8am to save a ton of time standing in line. Hotel was Very close to all ththe shops. Awesome location. Much better location than Hilton Hawaiian village location!!! Our fav restaurant close by the hotel was Kana Pilla and Monkey Pod, which were across the street. Make sure to make Open Table reservations for both way ahead of time. I did mine 2 months out. Housekeeping willing to clean and supply new towels daily however linens are not cleaned but every 5 day, unless you request it, which they are happy to do! Views from 21st floor were awesome and all 21st floor rooms had extensive balconies. 3 sliding doors. Keep in mind Ac doesn't work, yes the fan blows, when the doors are open!! It's too humid at night to sleep with them open so we had them open for select times, mostly am. There's a Washer/dryer laundry room on site, 3rd floor only. It was Very convenient especially packing 4 days of clothes for a 10 day trip so our suitcases weren't stuffed . Use laundry room on sundays/mon or late evenings when people are too busy arriving and leaving. $5.25 to each wash load and I think $4.75 to dry. Washers only wash with cold which I like. Perm press on dryer seemed to dry all our shirts and socks well. We hung our nice Aloha shirts on the hangers in the room and they dried within a day. Washer and dryers take credit cards. Yes they're is a soap machine that also takes credit cards. I didn't use and just bought soap from ABC. ABC stores are EVERYWHERE so don't lug around suntan lotion or waters in your suitcase. Just buY at ABC which is only 20 steps away. FYI ABC doesn't no GIVE out bags for items unless you spend over a certain amount. ANC bags cost like .50 cents. ABC has Awesome poke and alcohol (spirit and beer) choices. Yes single purchase tall beers too. Don't forget the free brief fireworks show in front of the Hilton Hawaii Village on Friday nights only. We saw them set off at 7:45p by the lagoon. It's amazing how many people attend so be prepared for the crowds to and from. Big tip: make open table reservations for all your restaurants months ahead! All places are super busy until about 8:45 pm on most nights. Hope I helped.

The buffet is over price for a $52 if they have more choice of food and I will be more entertaining…read moreto eat .

I came here for a week and stayed in a large renovated tower room. My mom was in another room in…read morethe diamond wing, which was small but perfect for a solo traveler. Because we made this our base, I feel that we had a good representation of what the property and staff had to offer. The service was top notch from the valet to the spa. The location was great for walking, and the valet was fast and convenient. The food at the beach house was excellent. I absolutely loved my massage at the spa. My little one loved going straight to the beach from the room. The beachfront in front of the moana is fantastic. Not too many rocks and calm. You can also borrow equipment from the hotel like inner cubes. We did rent a cabana for a day, which was great. Will be back sometime

Halepuna Hotel This…read moreis a review of my experience staying at the Halepuna Hotel, located in Waikiki. I booked my stay via Costco Travel recommendations. WORDS TO DESCRIBE Halepuna Hotel: Modern, clean, safe, economically and environmentally friendly (bamboo room cards, water dispensers for your reusable water bottles), bright, airy, quality service in hospitality and room service LOCATION I loved staying at the Halepuna Hotel. It was centrally located at the beach walk, so ABC Store, shops, restaurants, and the beach were all within walking distance. *It was difficult finding the location of the hotel, when we first arrived. There was no big sign that you can spot, while you're driving, so my landmarks I always looked for were the ABC Store and Denny's. STAFF/SERVICE: Everyone that we came across during our stay was very friendly, generous, kind, and attentive. A shoutout to the Valet Service crew, especially RJ. He gave us recommendations for where to go. He always made us smile and laugh with his jokes. Thank you Uncle! AMENITIES: ROOMS Our room was equipped with charge stations-usb and usb c compatible plugs, ironing board/iron, mini fridge, ice bucket, tea kettle, and coffee maker. BATHROOM Well stocked with towels, a drying cord, blow dryer, shampoo, conditioner, and body wash. I appreciated that instead of your standard toilet, the hotel had bidets! *Great water pressure for showering. The tub was also spacious, if you wanted to take a bubble bath. 8TH FLOOR GYM-Equipped with a lot of machines Water dispenser Additional restrooms/shower room LAUNDRY ROOM is open 24/7 There are 3 washers and 4 dryers You can pay using your credit card or download the WASH CONNECT app *Friendly suggestions: -As a guest, bring your own laundry soap/dryer sheets--or go to the ABC Store if you forget your laundry supplies -Make sure to clean the lint trap before you put your clothes in -Put a timer on your phone to check on your clothes GARDEN -Serene, tranquil, peaceful, spacious -------- Friendly Suggestions for Halepuna Hotel -Have a big sign stationed outside the hotel, perhaps elevate the height of the sign and add lights to it, so it's easy to spot for first time visitors ------- All in all I enjoyed staying at the Halepuna Hotel. The services and amenities provided were excellent. I can't wait to visit again soon! Mahalo Halepuna Hotel!

I really enjoyed my stay here. I found the valet and reception to be outstanding! I had a nice…read morepartial ocean view - basically overlooking Halekulani. The elevators were reasonably fast and the entire hotel was clean and spotless! The valet kept our cars up front - glad I cleaned mine before going!!!!! The area is great! The Halekulani bakery is downstairs, Starbucks is not too far away. Sheraton and Royal Hawaiian Shopping center just a little ways away. There's an ABC Deli right next door and that is very convenient!!! The rooms were clean and the bed and pillows were great! The hotel rooms actually start on the 8th floor (above the Halekulani parking). Nothing to complain about - this is a very fine hotel. Great stay!

Still our favorite hotel for our family staycation! We've been coming to Hilton Hawaiian Village…read morefor years and have stayed in just about every tower except one, and we've enjoyed each experience. We're not high-maintenance travelers--we simply appreciate the opportunity to spend quality time together, and every stay here creates lasting memories. One of our favorite conveniences is the ABC Stores on the property. They're reasonably priced and have surprisingly good sushi and poke bowls for a quick meal. This summer visit was noticeably busier than our fall stays. The pools were definitely crowded, and the village was packed with tourists. While people say tourism is down, that certainly wasn't our experience--it felt very lively throughout our stay. Instead of driving, we used Lyft to visit the Waikīkī International Market Place, which ended up being much cheaper than paying for parking and was well worth it. During this trip, we stayed in the Kalia Tower and loved our room's view overlooking the ocean, lagoon, harbor, and even the marketplace below. My husband also enjoyed using the fitness center. He mentioned it was busiest in the mornings and mid-afternoons, so evenings seemed like the best time to work out. One of the highlights of our stay was our daily feathered visitor--a pigeon that stopped by to greet us every day, which became a fun little tradition. Overall, we had another wonderful stay and made more great family memories. We're already looking forward to coming back again next year!

Nice rooms and views. Front desk service could use some help. Food on site but not very exciting…read more.. breakfast buffet was okay. They only have valet for parking. Didn't really experience any tbh ing there but to sleep and eat at the breakfast buffet.

A new favorite hotel in Waikiki. The view is gorgeous, the amenities are top notch, and everything…read moreabout our experience made us feel as though we were expected to return some day, which we will. One of the important standards I look for in a hotel stay, is a focus on supporting locals. For me, if there's a Starbucks in the lobby, then I'm already disappointed. This hotel has one of my favorite local chain cafes, Honolulu Coffee Company. The only local café that has consistently made perfect crema foe decades. Starbucks baristas are not trained for this. The hotel also has restaurants with lots of local flavor. The sushi buffet is amazing but difficult to get a reservation on the weekends. 100 Sails also has a buffet though ordering ala cart seemed like the best choice for us. Best place to view the Friday fireworks. Our only disappointment was how much street noise we could hear throughout the night, even though we were on the 28th floor.

Overall, we had a nice stay at Prince Waikiki for our family vacation. The views are amazing, and…read morethe amenities are top-notch. We booked the Club Premier package, and we felt it was worth it because breakfast at 100 Sails Restaurant on the 3rd floor was excellent every morning. One thing to keep in mind is that parking is not included with your stay and must be paid for separately, which is something to factor into the overall cost. One big concern was the snacks on the 5th floor. We came across moldy bread, which was definitely concerning. I would think the staff would check the food before putting it out, especially considering this is not a cheap hotel. I loved that we could grab coffee every morning from Honolulu Coffee without having to leave the hotel. The lines can get long, but the service is fairly quick. The staff, overall, were not very welcoming and often seemed serious. However, on Monday, June 29, there was an older woman who was incredibly friendly and welcoming. She really stood out and made us feel appreciated. One other issue was that the body wash in our room was never refilled, so we ended up not having any during our stay. We also requested a later check out and our key cards aren't working. The front desk never mentioned anything about need to change keys cards if we had a later check out and now we're outside our rooms having to go back downstairs and change our key cards. And they were making it complicated because they wanted my drivers license even though it's in the room. Overall, we enjoyed our stay, and the beautiful views, great amenities, and delicious breakfast made it a memorable family vacation.

This was a fantastic hotel. The location was awesome- just a block away from the beach. While it…read moreis a very touristy area with lots of restaurants and shops, it didn't feel crowded. The service was outstanding- especially Kristina! She saw that I was visiting with my son and she upgraded our room to have a view of the ocean. She also helped me with a couple of issues I had. All the staff was friendly and responsive to any questions. I will definitely be staying here again!

I stayed at this outrigger property 2 nights from March 6, 2026-March 8, 2026…read more When I checked in I was informed since my stay was for 2 nights if I needed to have my room cleaned to let housekeeping know. Once my room became available I dropped off my luggage and then went directly to the beach. When I returned I did notice some areas of concern where the room was not very well cleaned. Instead of calling housekeeping I went directly downstairs to the front desk. Front desk personnel were busy as there were only 2 people assisting the long line of quests. I decided I'll just deal with the room uncleanliness later. Please be advised that I did take pictures. Once I checked out on Sunday, March 8th, I advised the front desk personnel my concerns. The manager Ira listened to my concerns as I showed her my pictures. She immediately apologized and ask that I email the pictures to their corporate office. Which I did once I arrived back to the mainland. In the room there's a finger or toenail clipping on the carpet between the console and couch. Also you can also see that portion of the carpet has not been vacuumed. The clothed bench in front of bed was extremely stained and filthy. So filthy that I covered the bench with a bath towel if I needed to sit down. Also the refrigerator was very dirty. I chose not to put any food items in the fridge because of this. Also the bottom of the toilet is stained with either fecal matter, urine or maybe it's rust. If so, clean it then use caulking. These are the concerns I have with room 403. Hopefully I'll be hearing from upper management in regards to my unpleasant stay in room 403. The best part of staying at this hotel was the show Auana which is located at this hotel. Needless to say I will not stay at this hotel again.

I visit Oahu about twice a year and have always chosen to stay at the Hyatt Centric because of its…read moremodern feel. However, on my most recent trip, I decided to try the Hyatt Regency, thinking the lounge access and more resort-style atmosphere might be a better fit for my elderly parents. We booked three rooms for our family, and I can confidently say that this stay completely changed my perspective and that is largely thanks to Grace at the front desk. From the moment we arrived, Grace went above and beyond to make sure our check-in experience was seamless and welcoming. Traveling with elderly parents can sometimes be challenging, but she handled everything with such patience, warmth, and genuine care. She was incredibly attentive to our needs, thoughtfully ensuring that our rooms were convenient and comfortable for everyone in our group. What truly stood out was her ability to make us feel valued not just as guests, but as people. Her professionalism was matched by her kindness, and it was clear she takes great pride in creating a positive experience for those she helps. She anticipated needs we hadn't even expressed and handled every detail with ease and grace. Because of her exceptional service, what was meant to be a one time stay at the Hyatt Regency has completely changed my preference moving forward. Grace's hospitality exceeded all expectations and made our trip that much more memorable. It's rare to encounter someone who leaves such a lasting impression, but Grace absolutely did. She is a true asset to the Hyatt Regency, and I sincerely hope she receives the recognition she deserves. I will definitely be returning and recommending this property to others because of her.

We recently stayed at the Hyatt and overall had a memorable experience. Unfortunately, the first…read moretwo days of our trip were heavily impacted by severe weather--it was raining cats and dogs and apparently the worst storm in decades. During that time, the property experienced a loss of power and water, and the elevators were not working, which made things quite challenging. That said, once the weather cleared, we were able to appreciate what the hotel had to offer. We had booked two adjoining oceanfront rooms, and the view was beautiful when the skies opened up. Waking up to the ocean right outside our window made it all worthwhile. The hotel itself is a bit dated, but the front desk, maintenance team, and all the staff members we interacted with were all very friendly and really helpful despite the difficult circumstances. Their positive attitude made a big difference in our stay. The location is def a huge plus, lots of shops and restaurants within walking distance, making it super convenient. The pool is a bit small and tends to get crowded, but it was heated, which was nice, and we really enjoyed the SWIM bar and restaurant. The food and drinks there were surprisingly good but they have a new menu so I was disappointed I didn't get to try some of the items I saw on the Yelp reviews . Overall, the service, location, and beautiful oceanfront views made our stay very enjoyable.

I will never forget the way the Hawaiian breezes felt in my hair. And I will also never forget the…read moreoutstanding hospitality, accommodations and luxury of this gorgeous hotel. I love that it is in the heart of Waikiki, very walkable to shopping and nightlife should you want to leave the grounds of the resort. The nightly local music with hula under the sky is magical. Reservations for dinner, or grab a first come first serve cocktail table at 5 to watch the sunset! There is also nightly jazz in the bar. La Mer is a one of a kind French experience and Orchids is fantastic for any meal of the day. Just outside the hotel is a delightful oceanfront park where the hotel hosted yoga each day. A highlight for me. Great poolside service. The beach is small, so if you are looking to lounge on the beach, that's not really much of an option. This hotel is a member of the Leading Hotels of the World. So you know it has the highest standards. That brand has never steered me wrong. And the fact that it is not under a massive hotel chain umbrella means it can maintain its authentic individuality. Pro tip: if you have a late flight, there is a lounge where you can relax and prepare for your departure, as check out is 11am.

Extremely rude and unprofessional service coming from one of the male bartenders…read more I was accosted while coming out of the restroom , with him frantically asking if I paid the tab, treating me like some sort of criminal. The restroom is in the restaurant area. I never once left the restaurant throughout the entire evening. I was simply on my way to pick up my drink from the seating area and then head to the bar to pay. He told me I was "going the wrong way" when the way I was going would have led to me to the bar... The way this team handles tabs in this bar is abysmal. Right when I sat down, I was attempting to give my bartender my credit card to start a tab. They refused to accept my card and said don't worry about it, and that they'll take it after I'm done. I explicitly told the bartender that I was going over to the lawn right next to the bar (still in the restaurant area) to get a better view of the musical performance, drink in hand. They said go ahead. Nobody should be treated like this

Pretty high end hotel that was recently remodeled (still undergoing some construction though). We…read morebooked through Amex's FHR and they upgraded us to a room that was perfect for a view of the Hilton Hawaii Village fireworks on Friday nights. The room was so clean and quiet. I slept like a baby in the king sized bed! I also liked how there was a small kitchen with cookware and a microwave. We were celebrating a minimoon and were gifted a bottle of champagne, a bar of chocolate, and a lovely fruit platter. Service was impeccable, from check-in to dining to pool service. Breakfast was included in our stay and the food was quite impressive. Not only do you get the breakfast buffet, but you get to order as many small plates as you'd like (mind you, they're already quite filling), and one large plate. You can also take your leftovers to go. Honestly, I would eat breakfast and be set until dinner most days. At the pool, they also brought around ice cream or smoothies to keep guests refreshed. They did so pretty frequently. The pool was also never super busy, which was nice as we just came from another hotel where the pool was constantly packed. You do get a small view, but it's mostly blocked by other buildings. There's a decent gym that also was never super busy. It's on the same floor as the spa. We contemplated treatments, but ultimately never went.

This hotel deserves more than 5 stars!…read more We've never been so impressed with a resort on the islands that we would think about going again in the same year! Great location, very accessible to stores and the beach, and also secluded in a sense you're not in the middle of all the hustle and bustle. We came as a family of three. Not only did they gave us a warm welcome, but they provided plenty of accommodations for our baby. A baby robe which was the cutest, but also a diaper genie baby bath tub and toiletries. We were so impressed! The room views were amazing and our room was upgraded which was a super plus! Breakfast was amazing! Our favorites were their mochi pancakes. They did have construction during our stay, but nothing to really get in our way. The service and accommodation were amazing! Thank you for our great stay Ka La'i! See you hopefully soon!

This is my first time staying at the Sheraton Waikiki Beach Resort, and I have to say I was pretty…read moreimpressed. Came here for my birthday and just enjoyed everything they had to offer. The service from the front desk to the cleanliness of the rooms was just amazing! I also enjoyed how there were plenty of elevators to go to the hotel rooms and it was in one section. Super easy to find everything and overall I enjoyed my stay. The room itself was clean and modern, and the view was spectacular. I went to the pools which even have an adult-only pool area as well. I tried paddleboarding yoga one morning. Overall if you wanted to relax and chill in the hotel you could do it and it is walkable to all the shopping and food places in Waikiki. Would totally reccomend people to come to this hotel. A very centralized location and awesome spot.

The hallways were stacked with black trash bags upon arrival. it looked so dirty. luckily later in…read moreour stay all the bags were removed. There is no room in the adult pool area, people put towels on chairs and walk away and there's no chairs left for anyone else to use. It's fine to sleep here but it's a hassle to not have anywhere to sit down or lay out because it's so crowded or people just leave their dirty towels everywhere and hotel staff doesn't monitor to remove them until end of day. also we found a used tooth brush in our room! gross! Hawaii is beautiful, the hotel is not.