I've purchased Primal freeze dried lamb nuggets for five years.
In the last two years, the quality of their product is suffering terribly
I received three bags that were hard as a rock. I get it. It's a free dried nugget, but I couldn't even break up with a hammer. Previously, they were never that hard and dense and dry, and the color is off.
They did made it right by sending me a coupon, but it took two months to get customer service to call me back or acknowledge my issue
So I stuck with the brand and what I've noticed is they don't put the little packets in the bag anymore. That's supposed to help with freshness.
I thought they missed one bag, that can happen, right !?! QA issues with every bag I've had for the last 12 bags.
My next task is to measure and weight the product. I have specific containers that I put my freeze dried food in and these bags no longer fill them like they used to. How can that be: 14 ounces is 14 ounces. It's sad to think this brand which I searched for a long and hard for quality products, appearsto be turning out sub quality, poor quality products and not keeping to their standards.
I begin my search for another product. read more