We LOVED visiting this petland!! Our whole experience was magical We met a worker named Maddie and she was so sweet a d helped us out. She let us pet morty and toffee(two little puppies), taught us how to hold bunnies, and told us all about the adoption process. You could tell how much maddie loved her job and cared for all the animals at this location. All the animals were so adorable, I defiantly recommend going to this pet land! read more

i went there with a friend and was disappointed. they had birds (which could not fly), bunnies, ferrets, guinea pigs and hamsters in display cases with open tops that anyone could grab. kids were man handling them and staff did nothing. these cases of hamsters were over crowded greatly and they were terrified. a girl dropped one a few feet and staff did nothing. i even watched the staff themselves man handle multiple hamsters and nearly dropping them. what broke my heart was the puppies. 2-3 of them stuffed in these small boxes with metal grates to stand on. they were given small blankets and a single plastic chew toy. these poor babies were clearly not happy and borderline depressed. they had no water bowls but HAMSTER WATER BOTTLES for them. staff clearly does not care enough about these animals. they had no where near enough room in these boxes and most wouldn't even get up they just laid there as person after person walked by. one of them ate its own feces. alongside that most had feces all over themselves and they were chewing on the metal. a boxer and a beagle were put into one of these cages and couldn't move around properly and next to them was an even bigger dog that could barely stretch out. in the 25/30 mins i was there i saw 4 puppies vomit and most tried to eat it. all of those animals are not properly cared for nor are they handled with care. the animals in the display cases looking things were being picked up put down over and over. i pet a few and all were shaking. i hope this place gets shut down for neglect because these animals do not deserve this. read more

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I took my niece there for her birthday to see the small animals and surprisingly saw they removed most small animals and put in puppies! There are many puppies some of which don't look healthy in small cabinet size shelves with clear windows and metal grate bottoms. I asked if the puppies get time out of the cages to move around and was told they try to let them in a small gated pen at least once a day on hard tile. I will not be going back and if the puppies are from reputable breeders they should be ashamed of the conditions the puppies are enduring for a sale. Very sad! read more

I purchased a birdcage about 18 months ago. I paid over $600.00 for this item. When I went to put the cage together, it was missing a small part for the wheel support. A few weeks ago, I returned to the store to request the part. The salesperson spoke with his manager, who explained that a similar issue had occurred with another customer. The manager said he would order the part for both customers. I called 3 weeks later and was told by the salesperson that the parts did not come in yet. Today, I called and the salesperson informed me that they never placed the order for the parts and cannot obtain them from the company (PREVUE). SO THEY LIED to ME After that, I was instructed to check prevuepets.com to find out if I could order the part. GREAT PR I will be taking my business elsewhere. read more

Absolutely in love with my little buddy! They offer free wing and nail trims for life, have already gotten them done once and they were wonderful! read more

I have a 20 gallon tank and my 8 cardinal tetras from petland starting killing each other the same week and it was so bad that the amano shrimp I got from petland as well finished the dead fish to the bone. read more

Petland Hoffman Estates - Pet Services Near Me - Hoffman Estates, Illinois

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Bought my olde english bulldog 12 years ago & husky at this store 7 years ago! Both are still healthy to this day. I highly recommend.

They will not provide paperwork work for claimed AKC breeds when asked they hang up... called corporate and they now have blocked me because ACK can't identify the dog they have they do nota have pure bred animals and are a literal puppy mill! Any AKC owners would be proud to share that information! But I've been banned! Great store you have! This place called the police because I was asking for basic information that any upstanding company would be happy to share up front!..... Not petland.... if you ask for the actual AKC paperwork they claim their dogs have that are 100% pure bred!? They dont have that until you buy the dog signing away any faults in their disclosure! This is a straight up fake puppy mill! Don't buy a dog here!!!!! Youre supporting a place that will eventually uthenize all puppies the dont sell! All the puppies they sell for thousands above AKC asking price with no acurate paperwork! read more

All animals looked so sad hamster area was over stocked with hamsters!!! You could tell hamsters were sick!!!! And another thing the poor PUPPIES!!! Puppies had barley anything they needed read more

I work in the animal rescue facility, and I can tell you right now that this is animal abuse. These animals are absolutely terrified. The cats and dogs clearly come from puppy mills where they lived in disgusting environments with no socialization and are very very ill. Please please please avoid from "buying" puppies from this pet store as well as any. If you want a purebred, do your research. Go to a reputable breeder who will show you the parents or go to a rescue/shelter. This is disgusting. All they want is money, they do not care about the animals. read more

I NEVER LEAVE A BAD REVIEW BUT THIS NEEDED TO BE SAID. They fractured my pet rabbit's nail. I took my rabbit Zeus to PetLand Hoffman Estates on Sunday, August 13 for a regular nail trim and they completely broke my rabbits nail. I understand accidents happen but THIS could've been easily avoided. Zeus is offered free nail clippings because I originally got him from there. I took him in and as they started cutting, my rabbit moved. This caused his nail to immediately start bleeding. However, they continued to cut the nails of his other paw. They didn't tell me the severity of it until they dropped him the SECOND time. As Zeus hit the floor, I immediately saw that and told them to just wait until I calm him down. I notice his nail is COMPLETELY broken and hanging to the side. I confronted them and they had the audacity to say that it was like that before??? So please explain to me this... If you notice his nail is like that PRIOR to the nail cut, why would you fail to mention that. So they continue to cut his nail knowing that it's completely broken. How dare you blame me when it's clearly your fault. No sense of taking some responsibility for your actions. Instead the staff member simply said "I'm sorry, should've told you that before I started". If they owned up to it, I maybe would've been more understanding, considering I know that bunnies can move around constantly. But NOPE. They tried to make it seem like his nail was already like that when I brought him in. My bunny ended up having a fractured nail and it costed me a $300 vet bill, along with giving him medicine to stop any infection. Super untrained staff. These are people's babies and you chose to hire the most unfit people. On top of that, clearly they don't care about their small animals since children and different people are CONSTANTLY picking them up and stressing them out. I never leave a bad review but AGAIN, I don't play around when it comes to my pet. read more

Petland Hoffman Estates - Missing nail because it was fractured. Vets had to remove it. - Pet Services Near Me - Hoffman Estates, Illinois

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Petland is not a good store. The "enclosures" they keep animals in are cramped and basically fish tanks. It smells terrible but what do I expect, the tanks are open for the visitors to hold and pet the animals. I've also seen people injure animals like how a person once picked up a bird and injured its wing (The bird was fine after). But it has slightly improved as they are not selling dogs from puppy mills anymore. Although the supplies they sell are good, so if you're looking for pet supplies you could look there, overall not a very good petstore. read more

2 stars for now. Health: 1 star getting into our 3rd week now and she has constant diarrhea. And we had to treat phenemonia. So far vet bills are 1K in 2 Weeks. Tomorrow we got our 3rd appointment and we have a whole new round of issues to discuss with the vet ‍I suspect that she may be from a puppy mill which if she doesn't get better I will look into more. Pet stores are legally not allowed to buy from puppy mills in the state of Illinois. Price: 2 Stars I understand that a young pure breed will be expensive all set and done I paid 5 K for and 8 week old husky, however the breeder only has 2 stars and I have difficulties finding his kennel. (Location exists but there is nothing on the documented location. If I find out she came from a puppy mill I intend to sue. Again it's illegal to sell puppy mill puppies in the state of Illinois) Dog: 5 stars the dog herself is phenomenal she is very active and doesn't act sick which tells me she's at least not in life threading condition or herself being impacted by the light phnemonia she had (symptoms have now diminished). She's smart and training has gone extremely well. I love her a lot and my love to this puppy is the only thing that will cause me not to rate it a 1 out of 5. Overall I do NOT recommend. Realistically it's simply not worth it. My dog was at Petland for about 3-4 days before I bought her and she's still sick. Imagine some Of these dogs that have been living with the sickness for weeks or even months. (I doubt Petland take them to a real vet when they are sick) read more

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When the weather is blah and we are looking for something free to do, this is one of our go to's! It's fun to go look at the fishes, reptiles, hamsters, bunnies, Guinea pigs, etc. First and Foremost adopt DO NOT shop! I wouldn't come her to buy a pet but I would go her to buy things for your pet need's especially if it's for an aquarium. read more

Went to look for a new fish and some friends for it, saw in almost 80% of the tanks and betta cups, they all looked horrifically sick or dead. What in the world is going on at this place? They apparently no longer are allowed to have dogs and cats. Check the reviews as to why. This place needs to be shut down. read more

Very nice place. Many pets to see. Their aquarium room is HUGE. Very unique fish and creatures there. A lot of variety too. There are puppies, kittens, rabbits, birds, etc. for sale. Great place read more

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Awful. Just awful. I was there today with my kids and I cried in the car when we came out. I wish I would have read reviews before I brought them here. Save yourself the heartache. The dogs are sitting in their pee and poo, and have it on their coats and paws and toys. My daughter saw one eating poop. Three or 4 dogs are fighting inside little cages not meant for more than one. Or they are all asleep because they are sick or undernourished. They are not socialized to be around people. The puppies we played with had no interest in us unlike most healthy puppies. They were lethargic. They smelled awful. The employee said they don't go outside and come out of their cages once a day to be played with inside another small enclosure. After the employee let us play with 3 different dogs - each born in October 2021 - she gave them a finger full of Puppy Boost before she put them back in their filthy cages. Puppy Boost is for weak, undernourished, stressed puppies. These are not healthy animals. The small animals like bunnies, ferrets and birds are afraid and extremely stressed by all the handling they endure. Enclosures are unkempt and smelly. I feel awful for these poor animals. Not a happy place to visit. I wanted to take them all home with me to save them from this cruelty. But the prices are so high they are destined for a sad fate. read more

I'm tired of this pet land, horrible customer service and the cashiers/fish baggers put down wrong prices. I got 5 assassin snails to fix a snail problem I have in a planted tank and not only did the worker give me two dead snails, they rang it up for the wrong price, wrote them up at $9.74 each when they were suppose to be 2.99$ each..absolutely horrible read more

Petland Hoffman Estates - Dead snail I just bought today - Pet Services Near Me - Hoffman Estates, Illinois

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My husband has a Traumatic Brain Injury. His original therapy dog, a Puggle passed away in June,2017. Since that day, my husband's condition has steadily worsened to the point where I was ready to move out. I have been trying to find another Puggle for months. I was not successful. On Friday, April 13, I found a Puggle at Petland. Amanda, my new BFF, asked me if I could come in the next day. I couldn't because my son was getting married that weekend. Amanda warned me that the Puggle may not be there as the weekend is their busiest time. I explained that if it was meant to be, the Puggle would still be there. He survived the weekend. Amanda called me to let me know. I told her I would be there the next day. However, the worst ice and snow storm hit and this girl does not drive in that. Called the next day. This Puggle was STILL there. I went and got him and he is amazing. Petland, Amanda's customer service is insanely good. Give her a raise. Their prices are on par with other pet shops. In fact you get more bang for ur buck at Petland. For all you GOT fans, his name is Drogon and my husband is so much better. Thank you Petland! UPDATE: Drogon saved a life Sunday! I mean this in the literal sense. My father in law fell at 630 am. My husband and I were both sound asleep. However, Drogon barked and went running into our room and jumped on the bed to wake us up. If he would not have done that - my father in law would have been dead. Pet shops get a bad rep but I think we all need to take a step back and breathe. Petland sold me a dog that is amazing. He is a good dog. He is smart. He saved a life. Amanda - I hope you are still there read more

I thought after they weren't able to have cats and dogs it would be a lot better for the smaller animals and birds that they still have in store. Absolutely disgusted by this poor sick cockatiel! Poor baby is clearly sick and uncomfortable, has poop around his mouth and all over his underside. The staff doesn't even look concerned at all! I hope this little baby has a chance at life, it was the sweetest little thing. read more

Petland Hoffman Estates - Pet Services Near Me - Hoffman Estates, Illinois

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If I could rate this place 0 stars I would. Petland manager desperately needs some customer service and diversity training. I purchased a hardness from here because I recently got a puppy. The harness didn't fit properly so I brought it back which I'm allowed to do according to the receipt. I asked one of the young ladies there if I could have store credit that I could apply towards purchasing another item. She said she had to ask the manager. No problem . The manager comes up to you to discuss, I guess. So I explained the same thing to him. He tells me he can only give me a different size. I asked again to confirm where or not he would give me store credit. In the middle of our conversation another customer walks up interrupting the conversation and he walks off with her. No, excuse me for a sec, I'll be right back. Nothing. So I start walking away towards my husband who was looking at other harnesses and collars. We decided to just forget it and go to the the aquarium adventure side to purchase fish and supplies as we frequently do. As we are walking to the other side. I'm speaking to my husband letting he know that the manager is not willing to give me store credit and how he just walked away from me as if I didn't exist. The manager proceeds to follow us. Making comments to my husband saying we cursed at him, etc. My husband responded saying we didn't curse at him they don't know customer service. This guy gets loud with my husband saying we don't understand, customers dont come first there. He goes even further telling my husband to step outside calling him derogatory name and trying to antagonize him. The manager has one of the young lady call the police on us. For what? We have yet to try and understand. The manager even went as far as to tell my disabled sister and my nephew that if they are with us they can get the fuck out. When the police arrived and were speaking with us, they told us this guy is a problem and we are not the only people he has done this to. If you read other reviews you will see were he pushed an 65 year old man. Petland - * Does Petland have a NO STORE CREDIT policy even when it states the opposite on the receipt? * Do all customers come first at Aquarium Adventure? * Does Petland believe that only certain customers come first based on Race, Ethnicity, Gender, Age, etc.? * Does Petland enforce consequences on employees who blatantly do not demonstrate a customer first policy? * What would you do if you were me? read more

This place is fun to play with puppies but they're ridiculously over priced. I would never buy from here. They were charging an adoption fee of $2800 for a dog that I was looking at. REAL adoption fees are more about $200-500. read more

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This is not okay, my friend did not have to go through this and for an ex worker to message her personally how horrible it is. This is not okay. read more

Petland Hoffman Estates - Comments - Pet Services Near Me - Hoffman Estates, Illinois

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this store is slow low staffed and bad attitude and just Fricking Rude.. I have been this this store many times and in the last week 3 times trying to buy fish and waiting and waiting first time 25 min and no one help me i left came back few days last waited 30 mins then someone helped me then I waited another 15 mins at check out line as cashier was clueless So I left again wasted 45 mins of my life them I go again and waited 20 mins and on way out i asked if there was a better day with more staff and the guy says did anyone help you and i said I have been waiting 20 mins and nothing then the girls next to him jumps in and says Bye Bye Bye...this I though was rude but coming from a women who looks like a Hoe and working at Petland fits her to a tee !! Over all rating of this store a F- as having so many 1 star reviews I see what the staff is clueless and white trash !!! read more

I visited this place only bc I was misled online to think the animals here were for 'adoption'. I quickly realized that is not the case. The poor dogs were stuffed in little cages- some had 2 per cage! Poop all over in the cages-dogs stepping in it bc the cages were so cramped it was unavoidable....heartbreaking. The cats and dogs looked like they had not been groomed in quite some time as well. It made me sick to my stomach. If you want to BUY a mistreated cat/dog for $3,000...this is your place. I will never return here again. read more

Petland Hoffman Estates - Feces and urine collecting under the metal rack, in addition to the feces on the blue plastic which had been trampled by the dog.... - Pet Services Near Me - Hoffman Estates, Illinois

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Do not go here. Do not support this animal mill. The puppies are extremely sick, absolutely reek because they sleep in their own feces in a wire cage, and are all from puppy mills no matter what the employees say. If you buy an animal here, you are supporting the exploitation, abuse, and neglect of these animals!!!!!!!!! Oh yeah, that cute beagle puppy your kids are playing with? Has parvo, giardia, heartworm. Smiling employee swears up and down that these dogs are from great breeders in Missouri, Ohio and Iowa - aka the states with the most amount of puppy mills. Oh! And they want $4,000 for it. Trust me, in the long run, you'll be paying muuuuch more than that in vet bills! Adopt, or do your research and buy from a reputable, licensed breeder (for literally half the price). That "puppy in the window" logic doesn't apply anymore because of these sick people at Petland. Now it's just animal abuse. read more

Take a long hard look at this bloody puddle of poo, and ask yourself: "do I want to be elbows deep in this for the next 10-15 years? A couple months ago we went against all better judgement and bought a seemingly healthy Boston terrier puppy from PetLand Hoffman Estates. We had planned to use a breeder and just popped into the store to get a feel about what our little children think of puppies. She immediately had diarrhea but we figured that was normal with all the stress of where she came from. During our vet check at the approved vet's office the vet said she was in perfect health and prescribed some deworming meds. Her diarrhea got worse and started to include blood, and since it was urgent we took her to ER. There their ran a multitude of tests and discovered she had parasites. At least we had an answer, or so we thought. We were given antibiotics and anti-parasite meds along with the rice and turkey (bland diet). She only got worse. We were finally able to get into a well reviewed local vet's office where her food was changed again, more antibiotics, pectin 3x/day, and probiotics. SHE GOT WORSE. Now she's beginning her third round of antibiotics, and has been switched to a special food that you can only get with a prescription. This is our last hope. If this doesn't work I don't know how we'll go on. I called Petlands solutions department and was told there was nothing they could do, and no financial coverage they would give. But she did offer me her "hopes and prayers." They use contracts that are carefully crafted to ensure when you leave with a dog with chronic health issues they are not responsible. However, I disagree with this. I'm sure her health was apparent at the pet shop since she was over 16 weeks when we got her and had been their for two long months. They knew. Oh yes, they knew. read more

Petland Hoffman Estates - Pet Services Near Me - Hoffman Estates, Illinois

Everything went fine until a emo worker accused us of stealing and gave us dirty looks, had the worst attitude.

Everytime I walk into this place I feel so bad for all the animals as they are easy access to all children and are mishandled by all customers and children. The workers don't supervise or do anything. Everytime I come in here I see atleast one kid through a hamster, squish it, and even drop them. I feel sick watching read more

i never write reviews, but my experience here has quite honestly shook me to my core. this place is a TERRIBLE place for small animals. it's a literal free for all where anyone can grab and pick up a guinea pig, bunny, bird, etc. with no restrictions. i saw many animals being picked up and handled very roughly and the employees didn't even reprimand these individuals. many children were also there taking guinea pigs out of their hideys when they were clearly in distress. the parents didn't even tell their kids to handle them gently which should've been the employee's job, but they clearly have no knowledge of small animals whatsoever. if they did, they'd know that guinea pigs have fragile backs and should not be picked up and dragged by their hind legs. that's exactly how paralysis can occur in a piggie. if they were educated they would also know that they are prey animals and they should not be handled every second of every day by humans. not to mention the subpar enclosures they had for these animals. although they are "small animals" they need a ton of space and there were three piggies and/or bunnies in one tiny enclosure. they literally had one person manning the entire small animal enclosure area with another individual just standing off on the side with an ear piece in pretending like they were doing something. i'm honestly shocked, traumatized, and disappointed in the treatment of these animals. this place should honestly get shut down, but please get educated and fix your system. would give a negative review if i could, this was atrocious and absolute chaos, do better. read more

I really like it, the hamsters are very active and taken care of goodly

Bought a hamster from here. My mistake. Read my last review (very ironic, I even mentioned hamsters... must be fate...). Got a dog here 8 years ago. He came with intestinal parasites... Well, 8 years later, I wanted a hamster for my step daughter. Got the hamster. Seemed ok for first couple days. Got a nice cage from the store, along with the exact food they fed in store, and, a water bottle. A couple days later, his anus prolapsed... Now, I've worked as a vet tech, and, I've kept and bred over 200 hamsters in my younger years. Never have I seen this happen. Lets just say my step daughter, who got attached to the hamster in a couple days, was freaked out and this simply wasn't a good experience. So far, I've bought two pets from this store over the last decade. First one had parasites, and, second one had major issues and a prolapsed anus after a couple days. Fool me once, shame on you, I guess fool me twice, shame on me. You won't fool me a third time. Will never shop at this store for a live animal again. Their food, cages, toys, treats and everything else are higher cost than elsewhere as well. So, no reason to ever go here again. Another note, while in the store, my step daughter wanted to just take a look at the hamsters again for fun. She was bit. Check pictures. This was right after the bite, blood kept coming more. And another note. The hamster was sold to me as a female. It was in the female cage with many other females. Store employees said it was female. It was a male. I noticed right away after a quick look after getting home. Which was fine with me, I didn't really care if we got a male or female. But, just shows how little these employees know. Also, this could mean pregnant hamsters will be bought. They mix males and females due to their lack of knowledge and improper care. I am sickened and saddened by any animals in their care. read more

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Very slow costumer service I'm tryna play w a puppy and I had to ask 7 times bro what is this man. Next time I'm going in myself and grabbing the puppy say I won't read more

The staff does not like their job Most people seem annoyed with everything It has a great selection of fish. I like seeing the koi they have in the entrance. Very cool read more

I don't need to say much... the pictures attached speak volumes on how horrible this place is. Shut them down. I called a few days ago and got hung up on while I was still talking. The worst read more

Petland Hoffman Estates - Said by a past employer - Pet Services Near Me - Hoffman Estates, Illinois

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Petland is a chain that is well-known for selling dogs from puppy mills. Their outlandinsh prices are 2-3x what a reputable breeder would charge and nearly 8x what you'd pay at a shelter, but they attempt to justify it by offering a 1-year warranty, bed, toys, cage, etc. I volunteer with one of the big animal rescue sites and while we are aware of what Petland does, there is no way to shut it down without proof of the animals being neglected or treated unfairly. I walked in over the weekend just to observe the well-being of the puppies and numerous ones had visible health issues (which I documented on camera & will submit to the proper department for review) and many had no toys or blankets in their cages. While I have no doubt these puppies will eventually go to good homes, I will not support a company that is an obvious proponent of puppy mills and helps to keep them in business. Unfortunately, puppy mills are not yet illegal in Illinois and in many states, but many advocates are taking steps to eradicate this inhumane practice. Please be wary of purchasing pets from any Petland location as they are bound to have a myriad of health conditions. Petland will deny this up and down, but take what they say with a grain of salt - two customers in the store were quoted two vastly different amounts ($3000 vs $4500) for a puppy just while I was there alone... read more

Petland doesn't care for their puppies at all. I was hesitant to buy from here in the first place because I don't support puppy mills or the way they treat their dogs but I fell in love with this pup so I took him home which when I took home was coughing. His papers said that he was checked on March 21st and had no cough. He was not checked on or was given something to suppress the cough because he was not coughing when I saw him earlier that day. His cough sounded bad so I took him to the vet Monday . He had pneumonia and Petland is responsible for not taking care of this dog along with all the others. If he was cared for he wouldn't have to be on a nebulizer and antibiotics right now. I will be calling corporate and going even beyond that. read more

Petland Hoffman Estates - Pet Services Near Me - Hoffman Estates, Illinois

They signs say they close at 9pm on weekdays but I come at 8:15pm and the doors are locked.

$5,000 for a dog is beyond ridiculous! I would discourage anyone from spending this kind of money on a dog! Prices are 6 times what they were. Get a grip people. read more

I visited this store with my family, my sister was trying to return a harness that didn't fit her puppy, she still had tags on. The racist manager refused her refund or store credit, cursed at her and her husband. Threatening her husband in front of many other shoppers. Told my brother in law that he would whoop his ass in the middle of the Saturday crowd. Called the police after he was the one making the threats. Tried to lie about he was the victim only because we were the only black people in the store. Forced myself a 65 year old handicapped woman and my son from Aquarium adventure, who never said a word during the entire situation. The Hoffman estate police officer Melzer said he has had plenty of problems in this store if the same nature with this manager. No news to them when the got there. Racism is alive and we6in this store. We don't usually shop in petland, just aquarium adventure. But will never return to either store. Petland corporation need to get a handle on the racist behavior of their employees. My family should of never had this problem, we were always great spenders and customers. I hate petland and wouldn't recommend anyone shop there. You could be next. But we already know corporations never right the wrong of their employees read more

Petland Hoffman Estates - Racist manager - Pet Services Near Me - Hoffman Estates, Illinois