OK, Where to begin. My wife and I went to this store to buy a parakeet. We were treated nice and we bought a bird. Brought her home. Put in in a very large cage (6 feet high, 2 feet deep and 4 feet wide). We already had an older bird who instantly did not like our new feathered family member. So, the wife and I decided to donate our older bird to the store. My wife did not go inside the store because she felt bad about the fact we could not keep both of these birds. We were going to buy another bird that was in the enclosure with the new bird that we bought yesterday figuring that there would be compatibility because they were all together before . When I walked in the store with the bird in a box and my face shield on because of the covid-19 virus, I stood at the desk for about 5 minutes before some guy came over asked me, and I quote "what do you want?". I said I want to donate a bird, then buy another one. he said "the only way we accept bird donations is if it is in a cage, so you have to buy a cage". I replied "OK, please show me am inexpensive cage. He said "There's one there for $89". I said "guy, I just want to donate the bird. I will buy a cage and put the bird in it and hand her back to you so I would like a cheaper cage that I am going to give back to you. We walked to the other side of the store and showed me a cage for around $50. I saw one for around $30 and said "OK, I will buy the $30 cage and donate both the bird and the cage to you guys. He said "NO!" I will not allow you to out that bird in a smaller cage." I said, "Come on. I am really trying to do the right thing here. You know I could have simply opened the box and she would fly away but of course I would not do that". Here is where it gets to a low level. He replied and I quote 'The you are an A**hole." He grabbed the box with the bird inside from my hands. I realized this guy is either having a bad day or is imbalanced. So I head to the door to leave. He jumps in front of me so I steered to the left to get by him to go to the door and leave. He literally jumped in front of me again to block my path so I veered to the right to get to the door. I got to the door opened it and then he jumped again in front of me and shoved me backwards into the store. So, I shoved him back to get him away from me which resulted in him falling to the floor. I continued to try to leave. I get outside and he starts with a flurry of cuss words. Sadly, I fell into his state of mind and cursed him back. Cops were called but we already left. They come to my house and I spoke with a cop on the phone and he concurred that the "story" I told was confirmed by a camera that they have in the store. However, I have been banned from the store because this knucklehead was off his game or just simply moronic. You should NEVER call a customer a A-hole for no reason, or for any reason. If I was his superior, he would be fired. Without an apology I will never go back to buy the bird stuff we need for the birds. There is too much worthy competition for a customer to be treated like that. I am 65 year old and was taught respect opens doors. He gave an excuse that he tried to stop me from leaving because he was afraid that I was going to let the bird loose outside. How noble, even commendable except for the fact I did not have box with the bird in it ... he took it away and I think put her on the counter so I did not have the bird, or any bird to release. I have a dear friend who had been in the pet business since before the internet and he told me that he was appalled by the behavior of the sales person. I believe the owner of this store and the aquarium store next door is Dan Star, but I could be wrong, but I doubt it. This sales person should man-up and apologize. read more

Hello everyone, I wanted to come on social media and share my story. On November 30th I purchased a shihpoo puppy from my local Petland in Hoffman Estates Illinois. At the time of sale they said the puppy was completely healthy & ready to come home. Unfortunately things took a dark turn on December 21st just 2 weeks after Teddy came home with me. He become very painful to the touch & would cry out because of all the pain he was in. We rushed him over to the vet where they gave him pain killers and they sent him back home. After a couple hours however the pain killers would go down and he'd be in pain again. We would then call our primary vet where they kept Teddy for a couple hours. We received a call where they told us Teddy needed to be seen by a specialist because he was only getting worse. At this point we were at our 3rd animal hospital of the day, this is where they told us Teddy was doing so much worse & his pain was progressing. We were given 3 options, they could run tests ( MRIS,X-RAYS, ETC ) for a price of $13,000.00, keep Teddy alive on the pain killers he was previously given, or he could be put down. The vet did let us know she could run all the tests possible but that would only put Teddy in more pain & it was only a slight chance that they would help find what the source of his pain was. Keeping him alive on the pain killers would only do so much & wouldn't be very humane. So we made the hard and final decision of putting our 3 month old pup down. We still owed Petland the $4450.00 that Teddy cost as he was bought with an in store credit card. I called and filed claims left and right until they finally got back to me on Feb 18th to tell me that I would only be able to receive store credit for another dog. At this point this was the only thing we could do to not let our money go to waste. The Petland claim representative told me I had only 3 days to purchase another dog due to an Illinois law being passed that prohibits these stores from selling puppies. With that being said, I got out of work on Friday February 18th and rushed to Petland to find myself a new companion, which is when I found Bruno. A 2 1/2 month old Shihtzu. He would come home with me that night. The next day when I got home from work he was pooping blood and not being active as a puppy should. Due to my past experience with Teddy I immediately rushed Bruno over to the vet where they told me they had never seen a puppy so sick. I called Petland as soon as the vet said this, when the store manager told me and I quote "this is normal ". They told me I could drop Bruno off at a shelter but they could not take the puppy back. He had to be put down immediately due to his high level of pain on Feb 19th. Just under 24 hours of coming home. I've spent thousands of dollars on vet bills for dogs that weren't even with me a combined total of a month. Petland now refuses to give me my money back and doesn't seem to care of all the trauma they've put me through. This has been such an emotional rollercoaster and I hope this story lets others know not to support these businesses and make the same mistake I did. read more

PLEASE READ BEFORE BUYING OR LEAVING A GOOD REVIEW FROM THIS HELL HOLE! THIS PLACE IS A SCAM AND IS A PUPPY MILL ANYONE LEAVING MORE THAN ONE STAR OBVIOUSLY HAS NEVER PURCHASED A PUPPY FROM THEM. AS A VERIFIED CUSTOMER LET ME INFORM THE PUBLIC OF MT EXPERIENCE WITH THIS PLACE! I recently purchased a puppy from this place, and as pet land goers know these puppies cost within the thousands so obviously if anything were to happen within the first WEEK! Of having their puppy there would be some sort of repercussions for buying a puppy. One the puppy I purchased was in a cage with two huge dogs that were as the associate said "playing" but any pet owner knows what playing looks like and those dogs were man handling that Poor puppy. I ended up purchasing him but the associate said I couldn't take him home because they needed to be sure he was okay? Okay first RED FLAG. When I finalized the rather costly deal. I was not prepared for the dog they sold me. He was weak and I'll from coming from a puppy mill. He didn't even survive a month! PETLAND IS A SCAM AND IS NOT RETURNING ANY OF MY CALLS. This place promised my dog was healthy and would live long. But instead he only lasted a week! DO NOT SUPPORT THIS ESTABLISH THAT DOES DECEPTIVE SALES and forces you into crazy lending practices. Count your days PETLAND! read more

Agree with others, the puppies are ultimately from puppy mills even though they claim otherwise. Out vet concluded this. You will never meet the parents or see the conditions in which your dog was breed which we truly regret. We adopted our 8 year old Wheaten Terrier from Petland. We made the mistake of checking out the puppies, only to view breeds in person, and fell in love. Our dog has had one medical problem after another. She came home with parasites and since then we end up in the vet's office often, about every other month for some issue or other. Our dog has allergies, skin issues, severe arthritis, hypothyroidism, and recurring infections. Last year we paid 6K for knee surgery. We also pay a lot of extra money for supplements, medications and high end, limited ingredient dog food. Our dog is not the breed standard. She is 58 pounds with a HUGE rib cage. She is very tall and long for a female. Females are typically 25#. We were told our girl would be about 25# and small to mid-sized. Had we gone to a breeder we wouldn't have been hoodwinked with a large 58# dog, over double what we expected. We were also told she would be caramel color, the Irish version Wheaten Terrier, when we cut her puppy coat she was the American version, very light cream. We love our dog. It is true, she could still have medical problems coming from a breeder, but it is much less likely. At the least we would have had the expected size and color of dog. Don't do it! Go to a qualified breeder. The expense and heartache of having a sick dog is not worth it. read more

I went and the workers were really rude to me calling me names all I was doing was looking at the fish and petting the guinea pig and the workers were yelling at me and letting the other people pick it up even though I was gonna buy one and everything I felt like if the workers had more manners it would be a better time for everyone my friends and I friends won't be going back anytime soon Today is February 16 and the guy needs to be nicer to his costumers read more

DISGUSTING EMPLOYEE 1. Asked to see a Yorkshire (yorkie). Was told they I cannot see the dog until 7 PM - would be right back. No one came back. 2. After 7:10pm, "Ms. Purple Braded Pony Tail" was laughing with friends, having a great time. She appeared to be in a great mood until her RED HORNS poked out of her forehead when I asked again to see the little puppy. WOWZA! - Ms. Purple Braid you have such an ugly heart. I was embarrassed for your co-workers, the owner of the business and lastly, when you refused to allow me to hold the dog because I asked you a YES or NO question, you told me I could leave. I saw you jerk the little baby yorkie around in your arms, trying to make a scene then tossed him into the cage. PETA & the Illinois Secretary of State will get my formal complaint along from our attorney. I have to make sure you are audited for abuse and make sure these animals do not come from an animal/puppy mill. Your employee demeanor alone made me question the entire operation of the business. read more

do not buy a dog from here. my puppy died after 2 weeks of bringing home due to an unknown disease that he already had when i purchased him and nobody told me of course. i do not wish the emotional distress i am in on anyone. save your money and adopt. i havent even made my first payment for my dog and hes already gone. they refuse to give me any type of money back. do not support petland. read more

Petland Hoffman Estates - MY PUPPY OF JUST 3 MONTHS ON HIS DEATH BED. - Pet Services Near Me - Hoffman Estates, Illinois

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The place is horrible. Employees have no knowledge about the pets; walk like they are in comatose, manager is constantly wondering around

The animals are vary playful and sweet, everyone is vary nice there and you can play with dogs if your looking for adoption the only thing is that if your looking to get a animal from there it might be pretty pricey read more

I bought a puppy here. I bought all of the things required to get their "warranty". I saw their "recommended veterinarian". It turned out the puppy had a parasitical infection (spread through uncleaned cages!). He had diarrhea ALL OVER THE PLACE. Their vet had no idea about how the warranty works, I had to drive back and forth to get my money back for the cost of vet visits and medicine for the poor pup which were supposed to be covered under warranty, and Petland refused to cover it until I filed a complaint with my credit card company. I researched the "breeder" and it's a filthy PUPPY MILL that can barely pass an inspection!! I love love love my puppy, I'm glad I got him out of there! But I DO NOT RECOMMEND doing ANY business with these people! I won't even buy a dog treat there. EVER. read more

overpriced but I love that I was able to hold the animals

We went back to check it out and I took pics this time . Hamsters look sick - Puppies still laying in their waste .. one puppy in the back looked as if he has a sore in his eye and the prices are insane . I feel badly for all the animals. Pleas go to an shelter and adopt - you can get any of the animals for 100$ rehoming fee . Don't ever buy a pet from this store. The workers are not gentle with the puppies either . I saw one grab the puppy out to show someone and she scolded him for being wiggly . Well ya he's been sitting in a poo/ urine smelling cage for God knows how long . Sad - I see they are always hiring - even the managers aren't there to fix it . read more

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What a sorry excuse for a pet store. I refuse to shop any place that clearly has money at the top of their totem pole and packs animals in like sardines. The animals were expressing their dissatisfaction so loudly that I could barely think and turned right around to go to a different shop. Kids run around unattended by the parents. Kids don't know their own strength when dealing with animals and there was not an employee in sight to monitor that the birds and rodents weren't being improperly manhandled. Instead of the birds being curious and friendly, they are clearly indifferent to people. Maybe it is because they are so used to people coming around and bugging them. You can tell they are tame and possibly hand-fed, but I highly doubt anyone has actually taken the time to properly train them. One thing that really irked me was that they advertise sale prices on the animals if you purchase special, all-inclusive, take-home type housing for your new pet. That is just terrible. These are living creatures and you're going put their worth lower with the purchase of a mediocre cage and food combo? Really? They might want to rethink that and switch it around. I was browsing and not finding much of anything really, but when I turned to the back wall and saw that it was lined with small cages, double bunked and full of puppies, I was completely done. This place can't possibly care about the well being of the animal kingdom if they are mass marketing puppies in an already overpopulated world. I will never return. read more

Please don't purchase any animals here because I just purchased a baby rabbit here less than two months ago and she died suddenly. She was a free range rabbit and her cage has been left open 24/7 but there were no apologies from the manager this evening . The manager would not offer me proof of vaccinations nor did she show me my rabbits date of birth, health records or the breeder's name. I feel very upset, heartbroken and devastated now. I purchased expensive toys here, an expensive rabbit pen and food but the manager here was unapologetic and stated they only guarantee a rabbits health here for the first 24 hours. If you buy animals here they won't offer you up any information on the health conditions of your future pet. As I left the store today heartbroken a young lady who overheard my conversation ran up to me and admitted to me she had also purchased a rabbit here at this same location and it died within 2 years. I will never shop here again and I strongly warn everyone reading this review not to buy pets here because they don't care and they obviously won't share health records with you. My rabbit died today no one here cared or offered me a new rabbit read more

I just moved from California & there are no pet stores with puppies or even dogs anymore around where I lived since I was in elementary school...I went to this place just to check it out bc I was told there were puppies & I couldn't wait. I have mad puppy disease, I'm addicted to them. I did not see all of the horrible scenarios of what the other reviews described, although I was not looking for them either. There has been atleast four or more staff members each time I've gone in; the puppies all seem happy and the noise is normal compared to my visits at the Human Society/Adoption agencies I've been to. I didn't see puppies in too small of cages for their size & I enjoyed seeing the dogs in the visit areas. The emplloyees were all very friendly to me and told me lots about each puppy and about the breeds I was looking at. Which just to mention, I also like the breeds they carried. I knew going in there they'd be expensive, so I wasn't planning on buying anything general for my dog (a boston terrier, named Mr. Higgins)...except until that plan fell throough & we did buy a squirrel toy that has lasted quite a longer time then usual. I'm concerned with the most recent review & I'm going to be very very catious before even thinking about buying a puppy from them now though!!!! I'm going to give this place a closer look next time I drop by. read more

Mediocre service - at best. The puppies and kittens were so beaten up.. Probably because they're all from puppy mills. The fish section was AWFUL. WARNING!!! DO NOT BUY ANY SALT WATER FISH OR CORALS FROM HERE!!!!! (Go to Beyond the Reef, just around the corner). The reptiles looked mediocre as well. Overall a lousy place to go to. I would recommend so many other places over PetLand. (If you need recommendations, let me know-- owner of a 40 gal breeder salt water reef, bearded dragon, veiled chameleon and two cats) Cheers! read more

Would rate 0 stars if I could. First of all, they had 4 dogs in each small cage & most cages were full of shit. Second they were laying straight on the metal, no blankets, toys or anything in the cages. My boyfriend and I were playing with a puppy and the first thing we noticed was her paw was swollen. When he finished playing with her we told the worker and first she said that's just how their paws look and I disagreed and said "that is not how a dogs paw is supposed to look" and then she tried to blame us and said "well her paw wasn't like that when I brought her in here" which I replied "it was the first thing we noticed when you brought her in. it's probably from her laying on metal, those cages are known for being bad for dogs paws" she then rolled her eyes, took the dog and said "no that doesn't happen" and walked away and didn't say another word. What a shitty company and workers that don't give a shit about the animals. Please please PLEASE do not give petland money, don't buy their puppies. The worker was short, brown hair and blue/green eyes, was rude from the start. read more

Petland Hoffman Estates - This dumb bitch said "it's just how their paws look" like no that's not normal. - Pet Services Near Me - Hoffman Estates, Illinois

DO NOT PURCHASE PETS FROM HERE!! Most animals are kept in horrible condition!! Majority of the cages are CROWDED with barely any space for animals to move or be comfortable! read more

The only reason I am giving this place even two stars is because we got our puggle there and he is the absolute best dog ever, however was way overpriced! Everything else about this place sucks! The staff is never around to help customers when needed. Everytime I go to pick up a feeder rat for my snake I have to hunt someone down which takes like 10 minutes or more. Today I went in and they had ZERO small feeder rats to sell and when I went to find a spray antiseptic for my snake they said they dont have anything like that in stock. How the hell are you gonna sell reptiles but not sell some of the essentials needed when owning a reptile??? The manager needs to make sure the place is stocked and stocked correctly and make sure the employees are actually around the store to help customers, not just help with the dogs.. read more

This is awful. They set up an appointment to get you in, then you play with the dog to then tell you after all the list of things the dog comes with to then say the dog is 3,783 dollars!!! This is an insane price for a dog! Why not post your prices so that people don't waste yours or their time. Ridiculous.. poor puppies. Who pays that amount?... Oh they finance too! Wtf read more

Went in for a Minnie bunny. Was shown one. Cute. Came back next day with my kids. They after a long time brought out a mini bunny and I asked if my girls could see the others. Oh no. What? Why not???? Now I have an aggressive biting bunny my girls are afraid of. The manager was distant. More worried about signing up $1500 dog sales than us and even barked at the associate.... what is this doing here? That was the poor girls up sale, hay, toys, bottle ets. You get it. Royal treatment to land an overpriced puppy sale. Here's the door if you spend $200. Dont bother. Get a clue owners. Amazon will drop ship happy pets in 5 yesrs read more

If I could give a 1000 negative stars I would. The store and employees are rude. Petland you claim and tell your customers that you get your dogs from breeders but let the truth be told that you get your dogs from puppy mills. For example: the Vizsla puppy you have posted on your website IS FROM a puppy mill breeder, named Carla Steffensmeier. You can see for yourself as its public information they are puppy mill breeders and are in violation. It's disgusting that you even sell puppies and its more disturbing they come from puppy mill breeders. http://www.petlandhoffmanestates.com/pet/detail/default/1641101/ Fact and public information. Carla Steffensmeier, listed under certificate No. 42-A-1368 or customer No. 312517, and Mark Steffensmeier, listed under certificate No. 42-B-0225 or customer No. 17017. An inspection report filed for Mark Steffensmeier on Feb. 23, 2012 by USDA inspector 4041, John J Lies, listed two accounts of direct noncompliant item (NCI) violations against Steffensmeier. The first violation, direct NCI violation 2.40, was for neglecting animals in need of medical attention to proper veterinary care and the second violation, direct NCI violation 3.1, was for unsafe and unsanitary animal housing conditions. According to IA Friends of Companion Animals, an Iowa based nonprofit volunteer organization that works to protect dogs in puppy mills, Mark Steffensmeier breeds more than 240 adult dogs at his facility Please DO NOT BUY PUPPIES FROM PETLAND read more

I would give a 0. The so called manager lady at this store refused to sell me a particular type of fish because of the tank I would put it in. I have raised fish for over 35 years and am well aware of how to take care of tropicals and saltwater. I will not put piranha that are the size of a quarter in a 100 gallon tank from the start. The staff here d cided that because I would start them in a 20 gallon that I am not worthy to own these fish. It didn't matter that once they reach the proper size they would be transferred to a larger aquarium. The staff and managers included are rookies at best in this craft and I can not recommend this place. read more

I would discourage anyone from buying a puppy here, their 3 year warranty is the worst and they will not approve anything even though it's in their contract like congenital diseases. We lost our 2 year old puppy to a congenital disease and submitted all paper work and letter by doctor and they still did not approve our claim. Our French Bull dog was family and the least they could of done was approve 3 year warranty. They are heartless especially during this time of COVID they didn't care to help. Puppies are so over priced best look for a breeder even message me, I'll help you find a good breeder who won't make you take out a second loan in order to have a puppy. Yes we bought puppy Willingly after I suffer multiple miscarriage, he was our joy in darkest and it was not fair that they couldn't even honor the warranty to help bring back some joy to our family after he had to be put down do to a congenital disease that they said they would cover if that ever happened . Please stay away from them they only care about money. read more

My friend payed for a bunny before they got her and the bunny died the day before they picked her up. The bunny and the bunny's sister died because something was wrong with their livers. So they called the place and told them to check their bunny's Incase the other ones were infected or something and they said "no we are just going to say the bunny is got sold sorry" read more

DO NOT buy fish from this store! This aquarium store double charges you for fish only to offer you a two day warranty when every other store give AT LEAST a week. I believed their song and dance that there fish were higher quality. Bought a fish, died after a week, benefit of the doubt, thought maybe I did something wrong. Bought a replacement, died after 4 days. You are better of going to Walmart for your fish! read more

Beware!! Got a puppy 2 days ago and since it was not taken care properly, 1. It had severe yeast infection in his ears. 2. It had parasites in the stomach. Make sure your pup is up to date with vaccines if you are buying with them. Our vet says that our puppy is behind the schedule for its vaccinations like Rabies. read more

A pretty big store in the surrounding area with varieties of pet product needs. Large selection of fresh and salt water aquariums and fish. The staff could be a little more attentive with their customers. Plenty of strip mall parking. Their prices are a bit higher compared to other pet stores but they don't have much competition. read more

The fish side is decent. A lot of fish and plants. Knowledgeable staff. It is very difficult to get someone to help you, though. And they recently got rid of their custom fish food bins. The pet side is awful. The workers are not interested in helping you. They mostly talk to each other and try their best to not acknowledge customers. The dogs are not treated well. Puppies should not be locked up in cages all day and night. Haven't we moved past that in the modern day? read more

The people who work here are NOT friendly. My friend and I were looking for a puppy or kitten for her apartment and the woman was a complete b**** and so were her co-workers! They were not interested in their jobs and completely ignored us. Do not come here! Add: My best friend came here earlier and the Rottweiler attacked her. She yelled for help and the pathetic manager did not even come over to help her out. She wasnt watching them with the dog and did not help when my friend screamed. Awful! read more

Shop elsewhere! Petland prioritizes high profits over the well being of their animals. We encountered a high priced dog that was almost 16 weeks old and spent about half her life in a cage. Her fur was matted and stained with urine which was ridiculous considering the price they charge. Peak socialization/development time for puppies is 8-16 weeks, and they would rather risk serious behavioral issues for the dog's life than discount the price to find them a great home. Dogs are never walked outside during this time when substrate preference is developing, and this could lead to many issues when house training. Google Petland breeders as they do not appear to be the high quality they advertise. Also read about the investigations by the Humane Society. Please purchase elsewhere where animal well being is a priority over greed. read more

I love coming here to visit the pets and play with them. However, they have poor service and are cruel to animals. A close friend bought a tarantula at this location with a warranty and a few days after purchasing the tarantula, it suddenly died. Why? Nematodes. They sold him a sick spider and then refused a refund even though there was a warranty in case of death. They also have one cage hosting 5 ferrets, not cleaning up their mess and having these poor animals so crowded in this small space, walking around in urine and waste. Same thing with the dogs. Have seen many dogs mess not cleaned up after, even though there are many employees standing around. The employees here are not friendly, and sometimes they are rude or have an attitude when asked to take out pets. I would never buy an animal here again, and would steer anyone away from buying here.. read more

The title of this is THE FISH ROTS FROM THE HEAD. As you can see from other reviews this place is the worse. The basis of the problem based on my experience and the theme of the other reviews about this place are as follows; - The MANAGER/OWNER does not understand the concept of RUNNING A GOOD BUSINESS which includes GOOD CUSTOMER SERVICE. - The MANAGER/OWNER is clueless about how to put CUSTOMERS FIRST and still generate revenue and income. This was what I was trying to explain to him in a professional way when he got so embarrassed that he began to antagonize me and explain to me "that's what you don't understand, customers don't come first in here". This was a direct quote from the MANAGER/OWNER. The MANAGER/OWNER decided to escalate a common situation to cursing at me and my family and calling the police over A REQUEST TO RECEIVE A STORE CREDIT for a $40 dog harness. By-the-way, the harness was purchased within that week and had all the same tags on it when we purchased it. Also the receipt stated that we could return it within 10 or 30 days for store credit (I could not see the first number on the receipt). Either way we were well within that time period. My last point is, I believe the MANAGER and OWNER to be the same person because when I called corporate they responded that the OWNER decided to do nothing, and corporate could not do anything because the Hoffman Estates location is not a corporate store. Not even an apology for the misunderstanding, which now makes sense, since customers do not come first there. However, even if the MANAGER is not the same person as the OWNER. Any OWNER that would let their store be run by a person with this level of customer service skills must not understand THE CONCEPT OF GOOD BUSINESS....generating revenue and income while putting customers first; and since the products they are selling also include animals, they should come first too. I wish I had read the other reviews before walking in and spending money at Petland or Aquarium Adventure. Hopefully others will not make the same mistake we did by spending money at a place that is LEAD BY AN ANTAGONIZING, CUSTOMERS DON"T COME FIRST CHARACTER that should probably be kept in a cage himself or at least in the back and not customer facing. read more

I love Petland. We used to frequent the rand rd. Location until it closed. They were always wonderful to us and caring and professional. We bought several Himalayan cats there and that was 10 years ago. We still have some and they have been the light of our lives!! Petland tries their very best to keep their animals healthy and clean for their customers. If they get sick when they are home, it just happens sometimes. Often the stress of rehoming, different smells, new food are all factors in an animal not acclimating and getting sick once they're purchased. I've always had nice experiences with Petland. They have tons of people coming in who don't buy. So they are beyond patient. Petland is the best!! read more

Best service and fish selection you will find anywhere! The moment I stepped into the store I was personally greeted. As wandered around the store I had several employees ask me if I needed assistance. The staff actually knows about the fish and their environments which is refreshing. I was having some troubles with my tank and they provided me with solutions that actually worked!! This store deserves 5 stars, from the product to their customer service they are truly top notch! Thank you Aquarium Adventure! read more

Unethical, corrupt, misleading company! Avoid this pet store at all costs! My French bulldog puppy was over $5K and he had a bad parasite when I got him and congenital health issues which will require surgery! They convinced me to sign their store warranty versus the state pet warranty which was a mistake. The vet said he was likely a puppy mill dog. My only recourse is to get a discount on another puppy, which is the last thing I want to do. read more

I don't recommend this store. I called yesterday at 11:30am spoke to lindsay about a 2 month old Scottish terrier. She set an appointment for monday the 13th free walk in. I asked her how much and told me $345.00. I called back at 11:44am and spoke with a second lady and told me the same price. Before i left today to pick up the new puppy. I called first,to let them know I'll be on my way. They then told me the price of the Scottish terrier is $3,450.00. You got to be kidding me!! I was on th he phone for an hour,speaking with the manager. He would not honor the price that was told to me by 2 different employees. He said it was a computer error. I don't care,honor what was told to me. I don't recommend ever going into this over priced store. Teddy read more

Two weeks ago we purchased a Havanese puppy at Petland in Hoffman Estates. When we purchased our pet, we were told, and had paperwork corroborating the statements, that our pet was healthy and ready to be adopted. We were also told that our pet had been neutered. One night after having our dog at home, he exhibited signs of a horrible kennel cough. We called the veterinarian that night and were told to rush him to the closest animal hospital for immediate treatment. When we are at the emergency hospital, we were told that not only did our animal have a severe case of kennel cough but also had not been neutered. Petland fraudulently represented the condition of the animal. When we went to Petland, the manager of the store deflected any responsibility and said that we had to contact their claims department. We submitted evidence as to the treatment given to our pet as required. A week after treatment for the kennel cough, our pet developed a rectal prolapse requiring a surgical procedure. The veterinarian stated that it was more likely than not caused by the kennel cough in the force and severity of the coughing. Again, we submitted a claim for the services. The claims department denied our claim stating that the warranty does not cover emergency services. Not only did Petland sell us and he'll dog, they do not standby or honor any warranties for providing the sick animal treatment. They fraudulently made representations that were in accurate but have denied responsibility. This company deserves nothing positive. I suggest that no one ever buy any product or animal from this company. This company needs to be forced out of business due to it's her Renda's business practices. In addition to this posting, we are making a claim to the Better Business Bureau as well as seeking recovery in court. It is unconscionable how this company can make false representations and not honor their responsibility to sell healthy animals. Again, anyone reading this post, I am Ploor you to not ever support this company read more

I was here awhile back to buy a hamster and I believe no worker here checks their animals for well-being. We chose a hamster which had a disease. The worker said "We would of never known unless someone picked it." The disease was noticeable by the way. Plus they do not watch over kids who like to aggressively play with the animals. They have no way control the way customers treat the animals. All they care about is getting money and making sales. Thats why I give this place one star, but I would give 3 for the supplies they have to offer. read more

So sad to see those poor puppies and kitties stuffed in tiny little crates that don't even have a comfortable floor. They have the small animals in topless cages which I think is a safety/ liability issue if one is let loose or a child is bitten. The customer service is extremely poor, I came to this store on a Saturday (it was packed) and there was all but 3 people working the sales floor. I needed assistance in finding an item, but gave up after awhile, and left empty-handed. read more