My girlfriend and her friend recently visited this Petland just to look and get an idea of some prices for animals and supplies. When she asked about the price of a cat (towards a group of 3 employees just standing around), she was answered, extremely rudely, "What cat" and after my girlfriend clarified they all answered "oh like a thousand" very unsurely but left it at that. No greeting of any sort from them or farewell, although a guy at the front was extremely nice! Aside from the guy at front, this is clearly a 1/5 for poor customer service assistance and attitude. Even the customers were friendlier! read more

This place I thought would be good but no I was completely wrong. There is hamsters you can pick up and play with which I like that idea it's just that there would be people aggressively playing with them I wish the workers would watch the hamsters but they don't. The workers seemed so distracted and not focused on the animals or the costumes there was some that where doing there job which was nice. now to the worse part the dog situation the dogs were in such a small area and some cage type things had 2 dogs and every single dog looked miserable and sad and I read some reviews and apparently people who had Bought a dog there had the dog die shortly after I haven't bought a dog from there so I don't know if that part is true but someone needs to look into this pet store the only reason I'm giving it 2 stars is because there is some good pet supplies you can get from here. read more

I want to give a SUPER BIG THANK YOU to Petland Hoffman Estates and several of their staff members!!! Tim (the manager), Lizzy and Kalina (sales) for going way above and beyond to make my daughter's birthday gift surprise an amazing one!!! Trying to navigate getting a bunny for my daughter as a birthday gift and being out of state was no easy task. But with the professional, outstanding customer service and willings to go the extra mile for our family was the answer to our prayers!!! The wide variety of quality animals, supplies and onsite pet care confirmed that we chose the right place to purchase my daughter's first "forever friend". She absolutely LOVES her new baby bunny!!! Thank you so again Petland Hoffman Estates!!! YOU ALL ROCK!!! read more

Do not go here!!! Puppies from pet stores are from puppy mills and if you think you're saving the puppies, you're actually just freeing up space for another poor puppy and keeping the store and the puppy mill in business. Not only that but when i went there, all the staffs ignored me. Other stores ask if I was looking for anything or need help, but this store ignores me. The prices are way more expensive then other pet stores. And I hate their rude attitudes and service. There's so many pet stores just a few mins from this so just go to another pet store read more

Didn't even make it in the store because they hung up on me when I called them on the phone. Rude. Period.

Please DO NOT SHOP at this PETLAND store for any pets or pet supplies! You will regret it. On my daughter's birthday, my daughter and I went to Petland at Hoffman Estates to look at and maybe buy 2 FEMALE guinea pigs (our first pets ever). While we were walking around the store, we saw a large cage with 2 guinea pigs sitting in it and a sign that they were for adoption. An associate told us the guinea pigs in that cage were healthy females and came with that cage and a care kit as a package. Overall cost was close to $300. All of the animals and supplies at this store are incredibly overpriced. The cage that the animals were already in is sold on Amazon for only $170 while at Petland it was over $250. Despite the higher cost, we thought it would be a good idea to "adopt" these guinea pigs instead of buying brand new ones. OH BOY! we were WRONG!!!!!!!! When we took the animals for a vet visit, we were told that they were actually both MALES and had MITES!!! When I contacted the store and the customer service, they refused to take back the animals and the items they came with as a package. The owner of the store claims that the animals were checked by a vet and were free of mites before we took them home, however, she is unable to provide any proof of that. So, obviously, these guinea pigs already had mites and were still offered to customers. Also, the store employees knew all along that the animals were MALES but failed to verify their genders prior to selling them to us!!! Now, the owner of the store wants us to treat the animals for mites (that they already had during their stay at Petland) before we can return them which is going to cost at least additional $200. So, total for this good deed we were trying to do is getting close to $600! This is not the experience I wanted my child to have becoming a pet owner. We are very disappointed and heartbroken over the unfair treatment, being lied to, and the increasing financial expenses. This store and its owner are absolutely irresponsible and care about nothing but the financial profits. At this point, they are not even returning my calls or answering the phone, which shows you the level of service you will receive if you purchase anything here. Please do yourself a huge favor and STAY AWAY from this place. I am pretty sure that the positive reviews are fake. THEY ARE THE WORST pet selling store around!!!!!!! read more

Horrible place! Disgusting! Poor babies stuck in those crates:( overpriced and rude customers! Staff is unprofessional and swears in front of kids! read more

I decided to purchase two female hamsters for my daughter for a Christmas present. Initially I was happy with the two female hamsters but a week and a half later one of the females gave birth to 6 babies. I was very surprised and overwhelmed with the fact that one of the female hamsters I purchased was already pregnant and I wasn't told that by the very informative staff member. I was also surprised that she couldn't tell that she gave me a pregnant hamster. Just a coincidence? I don't know but I'm betting she knew that she gave me a pregnant hamster. The real problem came when I called petland to inform them about what happened and that I needed them to take the babies when they were grown. From that point on I was giving the run-around by the general manager Dan and this happened for two weeks straight of not getting a call back from him. I feel bad for the petLand employees because they have to deal with the wrath of the angry customers calling when Dan doesn't call back. Also because the staff was always very nice and courteous on the phone even though I was irate and angry on the phone. I was at the end of my rope and I ended up just bringing the hamsters in and dropping them off at the front desk because I never vote a call back from Dan. I will never purchase another animal from this place again! read more

Really cool fish, lizards, and the like. One of the workers was kind of a butt hole. I think he was mad bc my girlfriend is hot, and he's probably still a virgin (with humans at least). read more

My review comes as a saltwater fish hobbyist. Honestly, I feel like I could give this business anywhere of a total of 1-3 stars depending on the experience. I went with two stars, to average it out. This place could earn three stars, because they do have a large selection of saltwater livestock, whether it be fish, corals, or other inverts. Plus, they aren't nearly as expensive as other speciality stores. Not as cheap as say Petco, but much less than other stores. This place could earn two stars, because while they do have a great selection at great prices, the livestock in the store isn't always in the best of condition. It isn't uncommon to see a lot of dead fish, or items sick and near death. It's especially sad when it's a rare item, like an anemone that just isn't getting what it needs to live. In fact, all of the fish tanks are bare bones. No rocks, no sand, no decorations, just water. Fish that perhaps need rocks to hide, or sand to sift, or an anemone that needs strong light, doesn't have them, which is why they are doing so poor. In the end, this place should probably get one star because of the service. Selling saltwater livestock requires at least a great deal of knowledge, otherwise it is dangerous. Sadly, it seems that even management and ownership has a huge lack of knowledge. Just an example, I was recently in the store looking for something to feed off of the algae growth we are currently having in my tank. An associate talked up this purple sea slug, or nudibranch, as something that would be perfect for that problem. With that vote of confidence, and the fact that it was just a beautiful creature in general, I had to buy it. As it turns out, not only does it not eat algae, it eats a VERY RARE sponge that you can not even purchase anywhere. Literally, anywhere. A expert on saltwater livestock told me that I may, but probably not, have small little pieces of the sponge in my tank naturally, but once it eats them, there would never be any more, and you just cannot buy it anywhere. In fact, they were shocked that a store would dare sell the creature anyway, because it does not survive in home aquariums. It's impossible to keep. So basically, I was sold a live animal just to watch it die in my tank, all because a sale associate had no idea what they were talking about, and because ownership doesn't know better than to sell an animal that cannot survive in captivity. I did end up calling the store to inform them of this, and that they should not be selling these creatures in the first place. Well, I actually tried calling the corporate office first, but was told the stores are 'independently owned.' When I called the store and asked for the owner, I was told they don't take calls. I asked for the general manager, and they apparently were 'out of town.' I did end up talking to the 'saltwater manager' who told me they would put a note on my fish club membership to give me a refund next time I am in the store. I am going to stop in over the weekend, and see what happens, so hopefully they will stay true to their word. The funny part is, they want me to bring the slug back dead or alive, which is a lose-lose either way. If it's alive, they will just try and resell it to someone else, or have it die in their tank. If it dies in my tank, not only is it incredibly sad that a bought a creature that had no chance of living because of their irresponsibility, but if it does die in my tank, good luck fishing it out. I have a great cleaning crew of snails, shrimp, hermit crabs, and starfish, that will likely eat the dead body before I even notice it. I wonder if they will honor their word if that happens... read more

Do NOT buy a pet from here !! Just bought a blue Russian kitten from here 2 months ago for $1200 and it has had constant diahrea, despite passing the fecal testing ! Now at 6 months , the vet can't even spay her because she has an alarmingly high white blood cell count. I'm taking her to get tested for leukemia tomorrow , never had a sick cat in my life !! Just so sad and unbelievable read more

Biggest Petland I've been in. I wouldn't actually buy pets but the pet supplies were abundant. There is a HUGE aquarium and terrarium section with very exotic fish, amphibians and reptiles. I do feel very bad for the animals, so I'm definitely not advertising for pet shopping here, but other than that, great store. read more

I love this place! I've purchased a few fishes here in the past and have had good experiences. It's definitely one of the better pet stores I've been in. Whenever I'm in the area, I stop by to check out what they have in stock. read more

We visited this location tonight. Several puppies had diarrhea and the other puppies in the kennel were eating it. Feeling sad for these puppies that are caged up and being sold at outrageous prices of $2200-2500. read more

A good place to browse, but a terrible place to buy. I've been to this place about a dozen times and each time I've had trouble getting someone to help. This last time broke the hump on the camels back as the staff was too busy flirting with each other and talking with their buddies instead of helping customers. Try another pet store if you actually plan on purchasing. read more

The workers are very rude. Called my friend a dumb *** when he asked a simple question about a hamster.

All of these fish are either sick, or dead. I am disgusted at the lack of care this place has for these fish. It is truly sad to come to these places and see these beautiful creatures who were either plucked from their natural habitat, or were born into this environment are not treated well. All lives are precious, but not here I suppose. Also, the dogs they have here were closed in a small cage, desperate to be played with, or even just pet for a minute. Instead, however, they lie in their own feces, looking like the dogs in those ASPCA commercials. I walked into this store open minded, and left depressed. read more

Puppy mills suck, plain and simple. This joint keeps them in business. I made the mistake of letting my pregnant wife walk around this place. We left with a new papillion puppy. Went the free clinic visit and of course, he was sick and needed meds. I said thanks for the free diagnosis and took him to my regular vet in South Elgin. Tehy sell sad, sick animals, and will keep doing so. I'm ashamed I bought a dog there, but happy at the same time to have saved that little wreck of a dog. read more

This is the second time I have been here. There is little to no customer service and they don't treat their animals well at all. There is open cages low to the ground with no staff watching over it. There are hamsters and other animals and the kids that come in the store are allowed to just pick up and grab whatever animals they choose without supervision. I saw one of the poor hamsters die because the kids were torturing him and throwing the hamster houses around on top of them and squishing them and they didn't say anything, they just took the dead hamster away like it was nothing#!!# I don't support this store at all!! read more

I was in this store yesterday evening and couldn't have been more disgusted. All of the dogs looked dirty, most all of them had diarrhea and were extremely hungry. It was dinner time when we were there and it appeared that all of the dogs regardless of weight and bread were being fed the same food and were being over fed. The ferret cage was filthy as well. There were about 5 or 6 piles of "waste" in the caged area... For only 2 ferrets. The kittens were under ridiculously bright lights and appeared to be miserable. The smell of the store in general was terrible. No one expects a pet store to smell of roses but this was over the top. The guy working in the fish department was sluggish and condescending. I feel terrible for the dogs and cats in there. I think these animals should be removed from the store immediately. read more

Had my daughter's 7th birthday party here about a month ago and it was the cutest best party yet!!! Great party room! Awesome interactive aquatic tour and so much fun with the animals picked!!! Very nice helpful staff! Thanks so much Petland for your wonderful hospitality!!! read more

The worst place to buy any animal the cats looked very sick litter boxes full of waste cats eyes and nose very crusty, employees walking around not even attending to these poor sickly animals, this place should be ashamed of themselves very sad to see read more

Deplorable place to buy any creature. I was there on a weekend, and witnessed people and children alike grabbing stressed rabbits and guinea pigs from their enclosures without proper handling techniques. The rats and mice are in tanks on shelves and it seemed kind of dark and hidden away. I thought their aquarium area was fairly nice, and the fish looked healthy -- so I bought some harlequin rasboras and tetras. Within a couple of weeks each one just died. Something I'd expect from this place. The puppies are caged up and then when they interact with people, they have far too much energy and could hurt somebody (like the larger breeds). I'd suggest skipping this store and adopting a pet from a rescue. read more

Loved this location! My boyfriend and I bought our baby dalmatian pup from this location about a month ago. She is hands down the best dog we have ever owned. The entire staff was extremely helpful and knowledgable, especially Brea. The store is extremely clean and the crates are large enough for the puppies and kittens. They are constantly being loved with play time. Every single cubicle to play with the puppies were occupied when we were there on a random Wednesday night. I will admit they are on the expensive side, however, I signed up for a line of credit with them for a very affordable monthly payment price (including all our pup's necessities). If you are looking for a pup and not sure where to turn to I would DEFINITELY recommend this Petland location. We stopped in last week for a visit and our pup was SO EXCITED to see the staff. Honestly it was one of the cutest things I've seen, she was so happy to see everyone , I'm convinced she remembers them. You know the staff treat their animals well if a puppy was so excited to be there and see everyone again. We'll be back soon! read more

Don't buy!!!! For one, these are all puppy mills dogs. Second. We bought a boxer from this place 3,000. We never buy from pet stores but we absolutely fell in love with her. We were in the vet 4 times a week with her for 4 months straight. Kennel cough, diarrhea, vomiting. She had all her shots when we got her, had paperwork to prove it. She was still so sick. Wouldn't eat. She was acting out. Pooping all over the house intentionally. We put her through training and the trainer even said she wasn't trainable. We called pet land and they basically said it was our fault and that she was fine when she was there. We loved her so much but after 5 months we couldn't control her and felt so bad but we gave her to a boxer rescue. read more

If I could give them negative stars I would. Do not buy animals from here, me and my family bought a puppy who we absolutely fell in love with. We decided to buy him for an insane price and shortly after he started having seizures and passed away within 2 weeks of us having him. They sold him to us sick which we were unaware of. Our hearts will forever be broken, petland should be shut down. Janet the owner does not care about the animals nor her staff. All she cares about is the pretty penny she receives from each dog. We have not received our money back from taking him to many many hospitals trying to save his life that petland took away from him. He is forever in our hearts. Please do not shop at this shit hole. read more

I have had some good experiences here, but just recently was made to feel very uncomfortable. Upon walking in the manager said welcome and while looking at the baby ferrets and Guinea pigs, that are right in front of the door, as I love to just see them, one of the employees flies over and just stands there. I then moved to the back of the store to look at their food prices. She then came walking up to me without saying anything I looked at her waiting and gave a confused hi. She then asked if I was looking for a particular brand. I informed her I was looking at prices and was watched as I looked through the food. I looked at the puppies as I walked out as how can you not and again felt watched. The manager said thanks for coming as I left. Now I've gotten two animals from there and have had good experiences, but that was just the most uncomfortable experiences I've ever had there! read more

Every single saltwater fish I've bought from here has died and it's not because I don't know how to take care of them. Also, the customer service is hit or miss. Sometimes you can find someone who is friendly and knows what they are talking about. Most times...not so much. read more

I pick up a Fire shrimp and a damsel they suggested a 1$ tranquilizer drug . I spent 3 hours doing a drip before transferring them into a very stable tank that all has been stable no losses for five months. Damsel died Monday and the Fire shrimp died Tuesday. No other fish or invert in the tank show any signs of problems. And I drove all the way from Milwaukee FYI the two were just under $60.00 when I call I was told they only have a 48 hour guarantee period. Never again read more

I purchased my $3500 Dalmatian at this location a couple years ago. Today I decided to go in and look for a companion and I was ignored and treated horribly. I've tried going back a few times despite my experiences because I really love my dog and figured another dog from the same store would be a good fit for me. I came in again and saw a puppy I wanted to play with and potentially buy. This worker proceeded to tell me the puppy was really expensive and that I couldn't play with it. I had to be sure I was buying the puppy before she could take it out for me to play with it! This is unbelievable! I don't understand how I would be able to interact with the dog and figure out if it's the right fit for me if I wasn't given that option. They treat their customers horrible here I can't believe she looked at me and basically figured I wouldn't afford a dog here! Unbelievable customer service I'm going to corporate with this! read more

Its true they do sell sick animals. I never came to this conclusion until now reading the reviews but every animal I've gotten there (except my fishes) have been ill in the early stages some dying spontaneously with no warning. Ive gotten fishes, rabbits, a dog and a hamster from here over the course of a decade and a half. Interestingly enough I came in to get my rabbits nails clipped and met someone with my rabbits twin who had bought hers just a few days after I bought mine. They both had white snot coming from their noses and where wheezing a lot. Mine was on the brink of death and had to be rushed to the emergency room eventually. It seems they both had the same sickness and so I wonder who else has purchased sick rabbits from that litter or from there in general... The only plus is getting to come and play with the animals and the food discounts when buying a lot. read more

Well, it is now the end of the year and I have been trying to resolve an issue that occurred at Petland in Hoffman Estates since February. I will try to be as brief as possible and cover the main details. My husband and I were injured while in the play area with a puppy that was five months old. The price was dramatically reduced due to the length of time the puppy had been there per the sales rep. We were not warned that the puppy was aggressive and the sales rep just stood there while it was jumping, biting and tearing our clothes. I am sure this is on their video for confirmation. We had to ask him ourselves to remove the puppy even though he could see that we were bleeding. We asked to see a manager who was more concerned about my husband's leather jacket than the fact that we had blood all over us. I contacted Petland corporate for a resolution. After several e-mails, and telephone calls, the result was that they would do nothing. Calls were not returned by corporate or by the local store. I have records of all e-mails, and dates and times of telephone calls. I finally filed a complaint with the Better Business Bureau. Petland's response to the BBB complaint was that this happened months ago and they considered it closed! I was aware of how long ago it happened and how many months I had been calling, and e-mailing all to no avail. Maybe they thought if they just ignored me, they could use this as an excuse. I had asked that I be reimbursed for the $299 leather jacket that was ruined, $40 in doctor co-pays and 1/2 day of missing work. After I rejected their response to the BBB, they said their "final offer" was $40. I was out of town for business and was not able to respond within 48 hours so the case was closed and I was not able to make any further response, that $40 was not acceptable. I am writing this review because of the experience that I had and the absolute disregard this company has for their customers. I have also included pictures of the injuries and damages. read more

Petland Hoffman Estates - Injuries sustained at Petland Hoffman Estates - Pet Services Near Me - Hoffman Estates, Illinois

I went here looking for a ferret. They were in absolutely horrific condition. They were covered in their own feces. They had the marshalls octopus tunnel in their cage, which was filthy and being chewed up and eaten. You could see the pieces of the octopus in their feces. They were very lethargic and looked sick. Some of them were so skinny you could feel all of their bones. If I could give 0 stars I would. read more

I would give this place zero stars if I could. We came in looking for another dog and the first lady who helped us was so sweet. She was able to get us into one of the play pens with the dog and everything was going fine until another employee, Lizy, came over and began overreacting. No one had told us that we were not allowed to pick up the puppy, including the employee who was watching us while we played with the dog. So we did end up picking up the dog, and while glancing back at the employees the dog jumped out of our grasp. Lizy then grabbed the dog swiftly and scolded us, telling us we weren't allowed to pick them up (again something no one informed us of?) and stormed off with the dog, shooting us looks. After she placed the dog back, we were still looking around and we heard the other employees talking about us. They were saying we dropped the dog and they began glaring at us, acting as if we had done it on purpose. We felt really bad about it, but the treatment afterwards was so hostile and uncomfortable. In a situation with better customer service, someone should have informed us first of their rules, but after the incident maybe calmly spoken to us about it instead of turning it into workplace gossip. They have cute puppies, but make sure you ask plenty of questions about how you can "properly" play with them. Specifically, ask Lizy. read more

Poor poor service. Sad sad pups. Would recommend going to a rescue. On the other hand they have a nice dog supply selection.

There was no customer service. Not one employee asked if they could help us. While we were looking at the rats there was a female employee standing next to us the whole time. She didn't even say hi. A matter of fact not one employee greeted us.The employees were just standing around. I brought a small rat to the register to buy and got chastised by the cashier for not getting the little rodent put in a box before bringing it to the register. I figured an employee would ask if I wanted a box and then they would bring the little rat to the register for us like they have in the past, but they did not. Feeling very frustrated from being chastised I went back to the store and told the manager none of his employees in his store offered to help to us and therefore I could not get a box for the little one before getting to the register. He was not the kindest person either. He offered my money back I said I didn't want it. He insisted. I really didn't want my money back. I just wanted to be treated kindly and not be chastised at the register and to let him know none of his employees offered to help us. read more

PSA PLEASE READ!!! Petland in Hoffman estates I do not suggest going to! First off they are letting there dogs sit in there own poop and piss. As I see this I go to one of the workers (which all the workers were grouped up and not working!) and tell her about the two dogs sitting in there own poop. She rolls her eyes at me and walks away with an attitude. So now I hear all the workers talking shit giving my boyfriend and I looks. I can hear what they are saying so I ask to speak to the manager. The first manager was understanding but didn't want to do anything about it so I ask to speak to another manager. This manager her name is Sam or sami not sure was extremely rude. She came up with this attitude like everything is a joke. So I explain to her it's not right she tells me she is the only one working back there to clean it up. Which is not true there are six other workers! She than gives me a little smirk while I'm in the middle of talking and says thanks and walks away! How rude! I have never dealt with anything like this. As we are walking out of the store all these employees are watching and talking and laughing. I'm so disgusted. So I call to talk to a manager and I ask to speak to someone other than the manager Sam and the person on the phone I believe her name was maya laughed and said what is this about and why are you calling I tell her I just need to speak to a manager and she than hangs up! SHE HANGS UP!!!! This is ridiculous anyone that goes here please report them for anomaly cruelty! I'm sick to my stomach. If I could give them 0 stars I would!! Please don't come here read more

The conditions of the cages tonight were pitiful. We went in solely looking to play with some puppies. The cages were filled with poop and urine, to the point that we didn't want to touch any of the animals do to the fact they all had poop on their fur from playing in such conditions. One kitten we saw there looked deathly. She was frail compared to her identical pairing, and had a serious eye infection from the look of it. Her eyes were watery with eye gook pouring out of the sides. She looked so sad, and it's heartbreaking to think anyone considers this environment adequate for animals. It was filthy. Every single animal in that place was filthy. The rabbit, hamster, dog, cat, and aquarium enclosures were unkept and honestly disgusting. I had to wash my hands three times after petting a rabbit just to get the grime off of my hands. These animals deserve so much better. They are sick and dirty and an inspector should be alerted to this absolute mess of a store. I am appalled by what I saw. read more

Rude staff. Doesn't honor the price club if you joined at a different location. Walked away spending no money. Disliked won't go back.

This review is primarily for those looking to buy fish. First, yes, you are going to pay more for fish here than at other stores. It's a big place with lots of overhead. Also, they offer some unusual fish so you are going to pay a little more. I have been there many times and have bought a fair number of fish from there. They seem about as healthy and live as long as fish I have bought from other pet stores. If you go there on the weekend during peak times, or when there are sales, expect to wait a while before being helped. I have found a few of the sales people to be quite knowledgeable about fresh water fish (especially Josh). You absolutely need to really study the fish in their tanks and look for parasites like ick. I have gone there from time to time and have noticed ick in some tanks. Overall, if you go there knowing you are going to pay a little more for fish you might not see at other pet stores and are ok with the wait, then it's ok. Again, just make sure the fish look healthy before you buy. read more