I love the grooming services at this location! The DIY dog wash is so convenient -- they provide the water, shampoo, towels and dryers. I also take my dog to the grooming salon for regular "pedicures." The whole staff is great, especially Eliza! She's friendly, clearly loves her furry customers and takes pride in her work. My dog always leaves with perfect paws. The employees throughout the store are helpful and friendly. I'm grateful to have this shop in my area! read more

We take our dog here for the self-bath and it's super easy, quick, and clean. Everyone that works here is SO nice too. It's always a pleasant experience going and we highly recommend! read more

The staff here are so nice and always helpful. Line is never long. My favorite place to buy dog stuff.

Pet supplies has the best prices and an awesome rewards program for LOYAL customers. I don't mind the emails and texts as long as my pet benefits from having access to great sales and product!!! Love pet supplies it is my to go stor. read more

Pet supplies plus on Dundee rd next to Kohl's store Arlington heights has the expert groomer named Megan specializes in excellence when grooming Pomeranians and dogs in that category that has multi layers and needs special professional care I guarantee Megan and her team will give your pet lots of love ,care , at an affordable price groomers in the area are over priced and your pet sits in a cage for hours Not here at pet supplies plus appointments are scheduled when they say a time they get to grooming once you drop off and notice you asap no long waiting all day fast service at the best value for the buck I am a customer who only wants the best . read more

Pet Supplies Plus Buffalo Grove - This is My Cookie 9 year old female Pomeranian my other female is camera shy named Molly who is so adorable - Pet Stores Near Me - Arlington Heights, Illinois

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Price and helpful employee Larry! They always have coupons or discounts. Grooming dept is great! Very caring. read more

I been taking my dog to pet supplies plus in Arlington Heights IL for his baths. It used to be somewhat a decent place to go but as time went on, their bathing area wasn't cleaned properly or disinfected after other washes from their customers, the water takes a long time to get Lukewarm and today I got there and got my dog washed and ready to towel dry and they hand no towels so I had to puy my soaking wet dog in my car. I went to talk with the manager of the store and the assistant manager said he just left, I told him about the issues with the store and he didn't care whatsoever! I told him that I was going to contact Corporate and let them know of my experiences there at the store and told him he might not have a job afterwards, He then stated that he's been told that many other times before and he's still there! I am taking it as corporate doesn't care who manages their stores! Mitchell the store manager and Javier the assistant manager needs to be fired from the Arlington Heights Pet supplies Plus store before things improve there! I will not be giving Pet Supplies Plus my business from now on! read more

personalable and knowledgable-- great staff and reasonable prices. I found them when I needed dog food and was visiting in the area for a month--- highly recommend read more

Genesis, Larry and the team are fantastic! We're frequent clients, and are never disappointed.

Love the variety of toys, my dog loves coming here. I just wished they had more choices on stock. I would recommend this place. read more

Dear Pet Supplies plus. Larry, is an excellent well trained employee. He helped my daughter and I as we were shopping for our 3 pups, answering questions I had about adjusting puppy food to adult food for my ,Oscar. Larry also explained the stores return policy on items. The quality of good variety of foods and treats are so good , I definitely will be back. My daughter mentioned this store always is stocked well. She will never shop elsewhere. We saw your pup self bathing facility and also a grooming salon within the store, great idea. I told neighbors about this feature. The store is very clean . Thank you Grandma B. read more

I took my 14 year old Maltese to them for grooming for the first time Monday. I was so happy with them. Two ladies took care of my dog and made her look so cute. They went above and beyond to take care of her hair and skin. She is old with skin issues and no other groomer has made her look as good as they did. They were so friendly and really seemed to care about my dog. I will definitely be going back to them. The cost was reasonable and the grooming time was reasonable too. Thanks for making me and my dog so happy read more

Disappointing. Been a frequent customer but they don't seem to care. They don't improve I'm gonna start looking elsewhere. You select certain items in quantities and then it ends up selecting other items in quantities in the online ordering. I have to start taking screenshots in order to prove what I ordered. The only way I can fix the order if I drag these heavy bags food in which defeats the purpose of Home delivery or make another order of things I don't need. Most incompetent part about pet supplies plus is the IT department. I had AutoShip but it never got delivered. Then when I called IT I left a message and got no response. read more

In the past, I would always go to Petco and PetSmart. Our family has a dog and an Australian White Tree Frog. As of late for the past couple years, Petco and PetSmart seemed to always run out of crickets mid-week. They would get deliveries on Friday, and I would try to time it so that I would go on the weekend to get the crickets. However, sometimes they die and I end mid week with none. After I moved to Arlington Heights, I noticed Pet Supplies Plus off Dundee. Gave them a try when the other stores were out of crickets and they had them! Also, I was impressed at how the staff was engaging with my dog. Most times when I go in, they will ask to pet her or offer a treat. One time, an associate spent several minutes playing with her and training her a bit for a treat. The other pet stores had nice associates as well that would engage. However, due to them always running out of crickets and simply that Pet Supply Plus is closer to my house, I made the switch to go here first for supplies. read more

Pet Supplies Plus Buffalo Grove - Nami - loves going to Pet Supply Plus for treats! - Pet Stores Near Me - Arlington Heights, Illinois

THIS REVIEW IS FOR GROOMING SERVICES ONLY: First and last time coming here. Very disappointing experience. I initially went to the wrong store, which was totally my mistake. I own that. I immediately called the right store and explained what happened and asked if it would be OK if I still came in a few minutes late. The girl who answered was very short and seemingly irritated. I try to be of the mindset that everybody is just doing the best they can, and to allow a little grace for others. Seeing as she refused to acknowledge my apology, there didn't seem to be much grace or kindness there. I arrived to the store and again apologized. And again, no acknowledgment of my apology - it was as though I didn't even speak. Customer service toward me aside, they didn't acknowledge my dog or show any sense of warmth or kindness toward her either. Usually groomers who don't like people, at least love dogs. I didn't get the sense from this place that they liked people or dogs. When I picked my pup up, she didn't even look like she'd been groomed. It looked like they gave her a bath and called it a day. She still had hair falling into her eyes and her coat was as long as it was when I dropped her off. I usually space her groomings out about 8 weeks, but I'm going to have to get her groomed again in a couple of weeks. $75 down the drain. read more

Staff is always friendly and very helpful! One l of the few stores I still enjoy going to.

After visiting several pet stores over the past few months, we stopped into the Arlington Heights/Buffalo Grove store to look at ferrets a couple of times. The staff were pretty knowledgeable about the ferrets and the cages were clean and well maintained every time we visited (which is no small task with 3-4 kits making a mess about every hour). They were also very accommodating when we asked to bring in our current ferret to see if the one we'd picked out would get along with him. I'd highly recommend this store for any ferret purchases! read more

Called another PSP to see if they did cat nail trims. They said they did not but this location did. Called this location and spoke to someone who said they spoke to a manager who said they DID do cat nail trims. I asked how to make an appointment since online just said Dog which should have been my clue. She said walk-ins were fine. Drove out of my way to this farther location where I was told no they do not do cat nail trims. Get on the same page so people don't waste their time. read more

I had questions about the possible use of pheromones to get our dog to climb steps. A tall man with dark hair (didn't get his name but I believe he's the manager) took the time to educate me about pheromone use. Unfortunately what I thought pheromones might help with was NOT something they can do. But he asked me questions about our dog and came up with a few ways we might reduce her hesitation and increase her interest.to try. I was very appreciative and now have two things to try that may solve her problem. Kudos to their knowledgeable and caring staff! read more

This chain pet supply store has very helpful and knowledgeable staff. If they do not know the answer to your question, they will tell you and then go about trying to find the answer, or point you in the direction of someone who does. The only (minor) negative about this place is that this is an old location and tends to show it's age in brightness, shine and cramped aisles. Other that that, if you need supplies, advice or some smaller pets - here you go!! Update: Brand new location erases negatives regarding cramped aisles and brightness! read more

Well stocked store, clean & organized, knowledgeable staff, good prices, and near our home!

This place carries much higher quality & specialty brands that most chain stores don't carry!! Their regular prices are cheaper than other chain stores, and they also have great sales! Nice, clean store. I drive out of my way to go here to get all my pet supplies. read more

My boyfriend and I are going to foster a cat soon so I wanted to check out their supplies. The store is much smaller than other big box pet stores in the area. However, it makes up for the small space with high quality and specialty brands. For example, I saw several different types of Science Diet brand cat food. With regard to cat stuff, they didn't have a big selection of trees, perches or carriers. But, other than that, selection was good. The staff was pretty friendly. And, they had a rescue group at the store with a some cats and dogs available for adoption. There were some really cute black lab puppies and I got to pet them so I was a happy camper. Pretty good pet store and will most likely be back to pick up supplies for my foster. read more

Pet Supplies Plus Buffalo Grove - Pet Stores Near Me - Arlington Heights, Illinois

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I always get the most awesome and informative sales help at this loc. Melissa was awesomein helping with many questions on our dogs and cats very pleased!!!!! read more

I love Pet Supplies Plus but was disappointed in the lack of Frislie's non-pate wet product, athough I did hear why that is.

It really just looks like your staff doesn't care about anybody. No masks no gloves? You do know that there's a pandemic going on with a very real very scary very deadly disease. And your stuff is not protecting Patrons from potential exposure. You have a lot of people passing through there anyone of them could be infected and could infect your staff members so your stuff needs to be wearing masks so that they don't spread to other staff or patrons. Oh yeah and at no point did anybody ask me if I needed assistance so yeah that was garbage. UPDATE: You reached out to comment yet don't mention the face mask situation. Good job. read more

..excellent service..they were very busy on a saturday morning and I believe, mervin, was his name and told him my cat had practically stopped eating..I had been feeding her the same food for 17 years..Its not about the brand and more the service..he wasn't snotty at all how sometimes when busy people can..but her birthday, missy, is the wed. before halloween and that's when she slowed down and by now practically stopped..he directed me to an adult recipe(saved me a vet trip...)..and not to mention an excellent deal on litter..but she took right to it and I took a deep breath..its been a few days and she looks to be filling back out some.. read more

Pet Supplies Plus Buffalo Grove - ..that's missy at 12-13 lbs and 18 y/o..she had been 18 lbs. in her prime.. - Pet Stores Near Me - Arlington Heights, Illinois

I love this store and the staff so much, especially Larry! He is always available to help and answer any questions. The rest of the staff has always been kind and polite and helpful too. Would definitely recommend for any of your pets needs! read more

This place is OK. They actually have a better selection of parrot toys that is cheaper than the other chains in the area. Some of the aisles are cramped - when I went shopping with a cart, I had to move it over to the wall several times to accommodate foot traffic from associates. There were too many floor displays/bins that really inhibited the traffic, especially with someone with a cart (me!). Some of the teenage workers were goofy...but I guess that's just characteristic of teenagers. At some point at least one of them was making loud obnoxious sounds... not very professional, even for a kid. It was amusing to a point, but after several minutes it just became overly obnoxious. I'll go back, though. They have some deals and some good prices, and the cramped aisles and goofy teens aren't enough to dissuade me from spending my money there. read more

Thinking about bathing your dog at Pet Supplies Plus in Buffalo Grove? Low water pressure, heavy water nozzle and continuously changing water temperature. Rinsing your rough-coated dog is a PITA. The Deerfield location is excellent. You'll be wasting a lot of time at the Buffalo Grove location. read more

We love the self serve bath. Everything you need and the mess stays there. We love the Redford naturals food. Our dog has had no issues on the lamb and vegetable. Great prices on toys too. read more

If you can't get the blond kid to wait on you (I think his name is Fritz) watch them like a hawk. This evening, the ash-tray scented pimply teen girl rang up my cat food, grabs a box of milk bones and asks me if they are mine and I gave her a look and said no, they weren't mine, we don't have a dog. But it didn't stop her from throwing two rawhide chews in my bag and charging me for them. Hello? I'm buying over $30 worth of cat food and treats, which i placed on the left side of the counter and she grabs shit lying on the far right and rings it up??? This was the topper to a long, drawn out, busy day and I was sick to boot. I do not need to be inconvenienced to drive back here tomorrow to return two items Marlboro girl rang up on a whim without even asking me if they were mine. If I was my husband, I'd have half a mind to demand restitution in the form of a free can of cat food, in addition to my refund. read more

The groomers Becky, Star and Vee were awesome and went above and beyond to make sure my dog was comfortable during her nail trim. Mary was also our cashier. She was so sweet and bubbly you can tell the staff really love working with animals. Thank you so much guys I will be coming back here from now on! :) read more

5* customer service 1* items I have bought crickets from here twice, both times the majority of them died after 1 day. Food and hydration was in the cricket keeper too. read more

I took my dog for a grooming. Megan took care of Karla. She was amazing. I am recommending everyone!

I would give the store 5 stars as the store personnel is great - specifically Daniel and Marvin who go above and beyond. Also the curbside pickup and delivery service are great services. But I would give Pet Supplies Plus itself 2 stars as the online ordering is a nightmare in that the online product inventory status does not reflect what is actually available at the store, and there is a significant inventory management issue as well, as reflected by the number of out-of-stocks. Also they have eliminated a number of quality brands, such as Nutro and filled in with lower-end brands. read more

Daniel Margolis, I'm speechless, nor does it matter who I am, but all I can say is, that I just had adopted my GS puppy 8 weeks old, to begin with I believe he was at a puppy mill environment, I was so broken hearted as to the condition of my puppy, near dead, & how much duress that I currently am under, but most of all how my puppy was and is stressed out! I really thought that I was going to lose my little one! 1.) Mr. Daniel Margolis manager of the Arlington Heights location, located on Dundee Rd. the most amazing kind hearted, unselfish human being! Hopefully the manager now and in the future! I've never met, someone so professional but also with a loving heart and right now, I am again crying though this 2nd review, so bare with me. I was so lost and angry and scared for my GS, I had recently before this trauma, had seen and been help as a customer, but made me feel like family, what a amazing feeling! Daniel, no I don't know him, or any of these, kind hearted people, that I will be speaking about, I have so much duress, and medical problems, I'm speechless. I brought this sick, filthy completely covered with Urine & Feces, moreover I didn't know anything about my GS, named finally, Toby, male. I walked in and Daniel, was in and I was crying to Daniel M, please help me, this puppy had been neglected, starved, & dehydrated, he now is Lethargic, at this point where we thought he might make it over night, Manager stopped everything for me and his daily duties, held my baby, got on the phone calling all clinics to save my GS life, it floored me, I was sitting on the floor crying, telling him, please help me save him! Okay Im crying now, I really cant express the gratitude, its unbelievable as to how this Daniel, loves animals, loved my GS as his own held him, rocked him, and tried to get response to my Lethargic, sick, near death puppy, Thank you for your service, your personal time, and making me and puppy feel special, and not just someone off the street, stranger! You will be successful, and I hope you will end up being the Store manager, if you are not already. I am proud to say that Mr. Daniel M. I will never go somewhere else why would I so I could be treated poorly, keep up the person who you are, and wish you and your staff, naming, Marvin, Justin, Thank you from the bottom of our hearts, the Kesler family, Buffalo Grove, Illinois. Best wishes and see you soon for future success to have my puppy continue his recovery, thanks for being part of Tobys life and days to come, getting him back to a healthy, happy puppy, I consider you to be his success story. Best wishes to the staff, and moreover Manager Mr. Daniel M. Sincerely Kesler family ! 2.) Daniel, could you please help me? Again I was crying! I explained the trauma and also the abuse to my baby, Toby! Moreover, this puppy was so badly neglected & sick! Thank you, from Toby, for being are Angel in need! You will be successful, and I couldn't trust anyone with my puppies, other then Daniel & staff and I will be forever grateful! If anyone out there reads this, don't make a mistake to go somewhere to save a few dollars, remember you get what you pay for, for real! Don't we all want the best for our animals !!!! Daniel M. see you soon and again! Thanks from the bottom of hearts through this horrific Covid! May all you & your family get the happiness you deserve. Everyone out there is grateful, for your great service, and kind and loving heart! Sincerely, Kesler family! read more

I love this store! I have three cats and they all want different kinds and flavors of food. They have a great variety! Now with the Pandemic it's been so great to order online and either get it the same day or the next depending on when you put the order in. Love them read more

I went in this past Friday (4-1-16) at around 6:30p on my way home from work. The person at the register was not currently checking anyone out, so she turned to me and asked if she could help. I asked her where Nature's Miracle was. She asked if it was for a cat or dog and I asked if it made a difference (she said yes - I did not know that). She told me isle 6. While I was looking at the options of Nature's Miracle in the cat isle (I hadn't bought it in a long time, so I did not realize that there were so many options), there was another customer near me and an employee came by and asked if he was finding what he was looking for. He said "mostly" and the employee asked something else... I wasn't really paying attention, you know, but he didn't let the "mostly" go without follow up. Then he asked me if I needed help. I told him that my cat had started peeing in my bed and he directed me to the specific cat urine Nature's Miracle product (which I had no idea that existed before). This is the thing, though, he also mentioned that there might be a physical problem (he mentioned it ever so non-judgmentally), and I was able to say that, yes, I had taken my cat to the vet and he had a UTI. I don't know how employees or a store can do better than that. If I had thought to notice the employees names, I would have written a nice letter telling the manager as much (except I probably never would have gotten around to it, so that's why Yelp is nice!) read more

I LOVED this pet shop. My parents live in Wheeling (as did I up until last September), and on my most recent visit home, I only packed a 1-day supply of Wellness Just for Puppy for my lil mini schnauzer! Needless to say, this necessitated a panicked 4th of July scramble to (a) find a store that carried this very high quality food (only the best for my lil man) and (b) was open on July 4th. First of all, this place was OPEN on a national holiday...kudos to them!! The store was large, spacious, clean, and very well stocked. Based on my fairly miserable experiences with pet shops and chain stores in San Francisco, walking into Pet Supplies Plus was like entering the pearly gates. Now that I'm back in purgatory (read: SF), I pine for this store. I'm about to head out to a local shop thats probably 1/20th the size of this place, and I am NOT happy about it. read more