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Petco

3.6 (52 reviews)
Closed 9:00 am - 9:00 pm

Services - Petco

Bath and groom only

Full grooming

Pet haircut

1 More Service

Private dog training

Petco Photos

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Horrible

Do NOT take your dog here for grooming if they have curly fur. The groomers here are exceptionally lazy and will SHAVE your dog practically down to the bone if they have any tangles in their hair which are common with poodles and poodle mixes. My dog looked RIDICULOUS when I picked him up. He is regularly getting laughed and pointed at on the street now because he is patchy and feral looking after getting "groomed" at this establishment. He was sulking around our house looking very depressed once he came home from this hack job. I suspect the groomer was rough and manhandling him given my dogs mood and the fact that the groomer was giving us quite the attitude and telling us doodles should be kept shaved (insane lie) at all times. The groomer expressed much frustration with us when we stated that we didn't want to shave our dog. He clearly just doesn't want to do his job and has an anti doodle bias because curly haired dogs take more care to groom. If you don't want to deal with all fur textures maybe you shouldn't be a groomer!

He was depressed for weeks after this 'haircut'
Kevin S.

I brought my dog in for a bath. A BATH only. Three hours later I picked up an animal that was nervous and scared and shaven in random places to the point where he looked like he was MAMED. Look at these before and after photos. He looks like he just had surgery! My dog was sulking and sad for three days after we left this place. I complained to management and they did nothing. They even overcharged me for things I never agreed to. They didn't cut his nails, and I can tell by the way he was cut that ZERO care or effort was put into his grooming. Instead of brushing and trimming out the matts like other groomers, they just shaved giant patches out of him haphazardly. There are a lot of rumors out there of groomers that hate doodles. Nick from Petco is definitely one of those people. He insisted that I shave my dog when I brought him there. That should have been my red flag. Any groomer that tells you to shave your doodle doesn't know what they're doing or they're just lazy. Doodles get knots. Knots are easy to cut out without shaving the area completely. I've taken him to one other groomer and she cared for him and brushed out his matts and he left there so fluffy and happy! I was so wrong to expect that kind of treatment from Petco. I don't know what went on at that place but my dog was NOT the same after. Look at how sad he was on the car ride home!!! I've never seen him not happy. I can't tell you how upset it makes me that choosing Petco lead to this happy animal being depressed for three days straight. This place should not be allowed to be responsible for your animal. I trusted this company with my dog and I severely regret it.

Ringo lookin' gooood after being groomed by Nick L.

Ringo, an F1b Goldendoodle with curly fur, was behind on his grooming. He went in shaggy with some matting. Thank you, Nick L., for grooming Ringo. He came out happy and looking spiffy! We appreciate your time, talent, and especially the care you took with Ringo. While there I saw you showing various dogs, even those you weren't immediately working on, kindness and calm. After exiting the store I turned around, as I forgot something. Ringo was pulling to get back inside. Apparently he wasn't done thanking y'all. Says a lot when a dog is happy to go back right after being groomed. Ringo thanks the number of employees who stopped and took time to show him some loving attention.

I LOVE the Palatine Petco! Every chance I can get, I recommend them. Nick L is so patient with my sweet Kobe. He had been grooming Kobe for almost a year and had really gotten to know him. We also LOVE Breanna! She's a great manager and also really patient with my sweet Kobe. They both have helped me with tips and tricks to use for him at home and I can't even begin to explain how grateful I am. Thank you for taking such great care of my fur baby!

Silverok R.

I came in and asked for a small aquarium that I can put on my desk with just 1 fish. It appeared, everything is not that simple. There is a bunch of little details that you should consider, in order to get a proper fish for certain environment conditions. So how did I choose it? there was a guy named Wayne, who seems to be sort of Zoo-Wikipedia. It seems like he has an answer and explanation for EVERYTHING, and he was extremely nice!! Long story short, the picture attached is what I got and thats exactly what I was looking for, awesome service, reasonable pricing, great overall experience!

Walnut w/his graduation cap

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5 months ago

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Petco C.

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9 months ago

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Petco C.

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10 months ago

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Petco C.

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2 years ago

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Petco C.

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3 years ago

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1 year ago

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3 years ago

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2 years ago

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2 years ago

Very clean store and a friendly staff, they helped me out when looking for a specific toy for my doggo

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3 years ago

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2 years ago

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2 years ago

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2 years ago

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4 years ago

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7 years ago

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Dexter V.

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3 years ago

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3 years ago

Breanna does such a wonderful job grooming my 15-year old boy! She's so gentle with him and he always comes out looking like a puppy!

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11 years ago

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8 years ago

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Lindsey I.

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5 years ago

7/2021 Stopped in for dog food. Found the staff to be very kind and helpful. Store was clean and the price was right.

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4 years ago

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13 years ago

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7 years ago

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Diane

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10 years ago

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11 years ago

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7 years ago

I trust the groomers because whoever is working is kind, professional, and treats our dogs like their own!

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14 years ago

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9 years ago

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15 years ago

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6 years ago

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Dexter V.

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7 years ago

Great grooming. Forgot a collar and had to go back but it wasn't a reflection of the service. Dogs seemed to do well.

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Dexter V.

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7 years ago

My shy Lab had a great experience getting a bath and nail trim. He was relaxed and happy when I picked him up.

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Dexter V.

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12 years ago

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9 years ago

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15 years ago

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13 years ago

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13 years ago

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13 years ago

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11 years ago

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11 years ago

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Page 1 of 2

Ask the Community - Petco

Review Highlights - Petco

Eric has helped us to correct this, and now has us on the path to completing Good Citizenship training.

Mentioned in 5 reviews

Read more highlights

Baxter & Beasley

Baxter & Beasley

(65 reviews)

I've been bringing my rescue dog to Baxter & Beasley since we first got her two years ago. She…read moreloves going to daycare. It's the only place I'd send her. She doesn't do well with boarding,being a rescue, but they take such good care of her, I don't worry when I'm away. The entire staff is fantastic. They love the dogs and go above and beyond for them and us owners every day. Mike and Jen have taught me how to be a dog Mom :) Their hours are great, the prices are reasonable, the facility is always clean and my pup loves it. I highly recommend you give them a try!

I would not recommend the training services here. I brought my dog in for a week long board and…read moretrain (she was a foster fail, and I wanted her to learn basic obedience). For some context, my dog was found in a forest preserve as a young dog and so she had very little socialization with humans. She was awkward around my friends and family but would quickly warm up and play with them. When I went to pick her up at the end of the week, I did the hour-long session with Mike, and the whole time I noticed she was cowering every time he would raise his hand or go near her. This was not the goofy, happy dog I brought it. When I brought her home, I didn't notice anything unusual, and I had some friends come over about a week later. My dog, who had met all these people multiple times, was growling and visibly stressed to the point that she nipped my best friend, thankfully no skin was broke but we were both shocked. Prior to this incident, she had never nipped anyone or even gotten mouthy during playtime. When I called Jen about this incident, she brushed it off as my dog "testing boundaries". I received no support or advice on how to handle this situation. Since then, she has become more untrusting of humans (other than me) to the point where I can't have people come over because of her fear reactivity. I'm now working with a behaviorist to work on these issues and get her to a place of being more comfortable around people. I always look back and think that if I hadn't sent her there, she would be a very different dog now. **I'd like to note that I've since taken her to a daycare/boarding facility that she absolutely loves, and everyone there loves her. I'd taken her there once prior to this board and train, and it is now my go to place for her whenever I'm out of town. They were shocked when I told them about her reactivity, as they've never seen her express those behaviors and she's extremely well taken care of.

Petco - petstore - Updated May 2026

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