I think this is the best pet store I've been to in 20 years of being a dog owner…read more.... This isn't just your "in town" pet store l this is a place I come to feeling welcomed, feeling the owner doesn't just push a certain dog food, she literally has everything and if she doesn't have it she will order it and it comes promptly. I've been meaning to write a review for some quite time but like most I've been super busy which makes this a perfect time to post this: I get super busy and forget to order food sometimes.... Well, Peppo's has taken upon themselves to back track how frequently I ordered and when I called today (because it was time for food) the order was placed and on its way. . . OMG talk about service. Thank you, thank you, thank you! I feel like the service is unreal every time I come here and everyone is always so friendly even with my loud boys! Forget the big chain stores, forget the online ordering - this is the place for all your pet needs and more! Also, there are awesome savings every month and AMAZING perks :)

This store is new as of December 2021 so I have been wanting to check it out. :)…read more We were greeted by the owner upon arrival. The store is clean and provides a variety of dog & cat items (from treats, pet food, baked goods to accessories). We appreciated the samples for our dog prior to buying and that they have soo many freeze dry food items. We use freeze dry toppers to mix with our dog's kibble. The costs were average price and they have deals depending on when you go. The most important is that they have the items we need in stock. We'll be back if we are in the area or want to try some new treats or dog food.

I went in looking to upgrade my cats wet food and the worker was super helpful with informing me…read morewhat brands and types of food I should get. When I went to checkout I was shocked by how cheap my total was compared to the other pet stores I've been trying out. I also mentioned that I wanted to try new dry foods but was nervous about purchasing a whole bag since my cat is so picky. The worker told me she would get me some samples and came back with a whole bag full of dry food samples. She even picked out specific flavors and brands based on what I had told her earlier about my cats preferences. I will definitely be returning to buy a full bag once I get through all the samples!

From the owner: Our business specializes in helping our customers feed their pet the very best food, treats and…read moresupplements. We provide a variety of products to help you to feed your pets the most natural and nutritious foods. We specialize in raw diets. We carry only the best kibble, cans and treats.

Great service, if they don't have it they will order it and you can have it delivered too. Horse…read morehay, grain and accessories available with many other feed for poultry to dogs. I get my shavings here works out better than Tractor supply ' s tiny bags less trips!

I love this store. The owner, Jim... Is one of the most decent people I know. He always takes the…read moretime to take care of my needs and has helped me so many times I have lost count. Love your pets? Shop here! You will not be disappointed.

Great company! Very satisfied with their work. Friendly staff and knowledgeable about what they are…read moredoing. Thank you!

The people at Aqua Visions are great. They are knowledgeable about most types of fish and fish…read moreissues. They have a nice stock of fish and plants to choose from. They test your water for issues that might affect your fish. Their prices are reasonable as well. I have tried to look for stores that cater to fish ponds and they seem to be the only one in the Barrington area. I would highly recommend going to Aqua Visions for your fish, pond, and water plant needs.

Great family owned spot! Very helpful every time I come in with any questions I may have.read more

A young man from Fish Island, Eugene, came to my home and removed a horrible amount of green algae…read morein my 36 gallon aquarium. I learned a lot from him. He showed me the best green algae killer device on Amazon. All is well now!

I come here often and they have high quality food for my cats and Guinea pigs. I enjoy the toys…read moreselections and how they rotate often. I just got my cat groomed here this past week and they did a GREAT job. They were quick, informative, and very friendly. I always see them caring for the animals that are for dale when I come in. This is a great location.

I decided to get help with clipping my kitty's claws. Tried everything. It's only $15 to get them…read moredone, which to me is worth it. So I had an appointment at the grooming center, and you have to bring the rabies certificate. It's time to leave and the certificate isn't where it should be. So I tried to call and got voicemail. Really. So you can't call if something g happens and you'll be late??? I didn't know what else to do so I went anyway. With traffic I was 20 min late. Then waited at the counter until the groomer decided to come out. She walks out and looks at her watch, then at me, all judgy. So I said I tried to call but it went to voicemail. She says well it's too late. Ok, I get that but since she's being judgy I repeated myself, slowly this time so maybe it would get through. She repeats again how late I was. Fine, so I'll reschedule. Then she says no ma'am you don't need to ever come back. Really? So I'm kicked out? I told the store manager and they said since the grooming was separate he couldn't do anything. Ok, I don't need to buy my cat supplies here either then. I admit I was irritated with their phone system and I was late. But that is not how you handle that situation. Very unprofessional and I'm kind of glad, I wouldn't want that woman touching my babies with an attitude like that.

I had a very disappointing experience at Pet Supplies Plus in Wauconda…read more I purchased a play cable that ultimately did not meet my needs. I opened the package and began assembling it, only to realize it was not the correct product for what I needed. I returned to the store shortly afterward to return the item, expecting a standard refund. To my surprise, I was informed that I would not receive a full refund because the package had been opened. At no point during the purchase process was I advised of this policy, nor was it clearly communicated on the packaging or receipt. Had I known that opening the package would result in a reduced refund, I would have made a different purchasing decision. The employee processing my return stated that the store is franchise-owned and that there was nothing he could do regarding the situation. While he was polite, the lack of flexibility and customer-focused resolution was frustrating. What made the experience even more disappointing was that I was prepared to purchase several additional items during that visit--items totaling considerably more than the approximately $17 that was withheld from my refund. Instead, I left the store without purchasing anything. Based on this experience, I will not be shopping at this location again and would not recommend it to others. Customer service and transparent policies matter. For those in the area, I have had a much better experience at Petco in McHenry, where I felt valued as a customer and was treated fairly. Hopefully management will review its return policies and improve communication with customers to avoid similar situations in the future.

I placed an order with you pet supplies in Wauconda yesterday before 1pm! Where is my order I never…read moregot it but you had no delay in charging my card for it though. Answer your phones pet supplies plus in Wauconda at least answer your phones. I know you're a franchise but that doesn't give you a pass to avoid customers that have paid for an order and never received the products.

Friendly and knowledgeable staff. Check Great selection of…read morelivestock. Check Staff using a Finding Nemo reference. Check Helped immensely with my pending saltwater tank. Check Awesome place we will be back.

This is a great business, I'm always treated like family every time I walk into this store. The…read moreowner and his daughter are the real deal and they know their stuff.

Every time we bring out cat here for boarding, our guy is very happy and not stressed at all. You…read morecan tell they actually like the animals and genuinely care about their well being. I appreciate what they do and will always bring our cat here when we need to do boarding!

I woukd give 0 stars if it was an option. Ive been coming to petsmart woth my 14 year old shih tzu…read morefor a couple years. They have done a good job with him. My Schedule didnt allow for his usual groomer, so i tried someone else. Big mistake. My poor 14 y.o. baby is covered in razorburn and cuts/sores from the groomer. She shouldn't be allowed to groom dogs. My dog is so uncomfortable, he cant sleep. His face is beat red, almost bleeding and so sore, when i picked him up, his foot was bleeding. I was told it should stop on its own. He has a cut on his back paw, a cut/sore on his hip, one on his butt, by both eyes. His fur is all uneven everywhere. I wish i could post pictures of what this so called groomer did to my baby. I'm in tears looking at him. I would like a refund and if he isn't feeling better, i will take him to the vet and will be asking for vet bills to be paid also.

this was my baby's first time boarding and it was the best experience we could've asked for! they…read moreworked with us and took great care of my Oreo. would definitely trust them to care for him again next time I'm in chicago! these are the pictures they sent to us during his time there

We have been having our precious puppy groomed at Four Legs Pet over the last year. They have a…read morenew groomer named Jordan and she did an excellent job this past week on our baby. We totally recommend them and they are very reasonable. Give them a try. They are local in Gilberts, right on Rt 72. Also you can pick up treats or dog food too. Love from Kaci Bean.