The pretzels are great. The staff was downright hostile. I have been in customer service my whole life, both in food service, the retail industry (currently) and as as a graphic designer, (where people are particularly picky) and because of that, my approach to service workers is always nice, I'll joke with them if it's crazy busy just to lighten their day or at least give them a good experience with me, because, as a retail worker, I completely understand how stressful it can be, especially at this time of year, when customers can be unnecessarily rude and confrontational and for some reason, take it out on people who are just trying to help them. I GET it. But the girls who were working at this store tonight, (12/18 at about 7pm) were just awful. No smiles, no personality, no engagement, and it felt like I was being a burden to them for just existing. They basically shoved my food at me, and one of the two girls working up front had a name badge that said " Shift Manager." The other girl who was at the register, it seemed like her face would crack if she even dared to show any sort of friendliness. It was honestly jarring. They both left me feeling extremely uncomfortable, and it was such a difference, because I work at a department store who is just so friendly to everyone (including our fellow employees) so to enter that hostile environment was just really off-putting and pretty shocking. I know a lot of skeptical people will see a review like this and assume I was being a brat and they had good reason to treat me that way, I am a Bitchy Waiter fan and also Entitlement is Still a Disease. I try to NEVER be a pain to any service worker. I always try to be as friendly as I can. But these girls weren't having it. I don't know what their problem was (it's not like they were busy at the time) but I hope their manager will see this and address it. No customer should feel like they're a burden to the staff at any place of business if they're being nice. (If they're acting like jerks, that's another story.) read more