For many weeks we had heard of the great new restaurant in Chester, Pren Kitchen. As local foodies, we were eager to try the new lunch spot, but until today did not have the opportunity to eat at the popular eatery. My review is mixed, but in summary, Pren Kitchen doesn't quite meet expectations.
Food:
We ordered three appetizers, two lunches, and two desserts. Appetizers were wonderful, mains and dessert were dissapointing.
Spicy Brussel Sprouts: These were delicious; browned and crisp and just enough heat and well seasoned. We loved them.
Buffalo Chicken Egg-rolls: Also delicious, the chicken was moist and the egg roll was crispy and fresh.
Pierogi with Carmelized Onion: The presentation was great, with a perfect sear on each of the three large pieces. Unfortunately, the texture of the filling could have been improved-felt slightly overworked and paste like.
Silders with Pren Fries: Two tiny ground beef pucks, way overcooked and without much flavor. I expected steamed onions or a sauce-- something - but these were ground beef, cheese square and bread. Truly disappointing. The Pren fries were comical; limp and undercooked potato under a pile of Parmesan and rosemary crumble. When described by the server it sounded appealing, but the textures didn't come together and were mostly left on the plate.
Chicken Cheddar Jalapeño Burger: Was there cheese? Was there spice? I honestly don't remember. It tasted like a common chicken burger from the grocery store but somehow with less flavor. Again, it needed a sauce, better cheese, and something to elevate this otherwise boring protein. Fries were undercooked and left on the plate.
GF Dulce de Leche "Fluffy" Cake: This was incredibly disappointing. There was nothing fluffy about the texture of this cake, so why did they advertise it as so? The cookie on the top of the cake was delicious as was the thin layer of frosting. However the cake itself was a failure - not moist, not flavorful and not sweet. We decided it wasn't worth the calories, but when the host asked us about it and we were telling her about how we enjoyed the cookie, she walked away before we were able to explain why the rest of the cake had been left largely untouched on the table.
Atmosphere:
The ambiance is lovely; you feel as though you've been transported to a chic college town or the Upper West Side for a grown up lunch. Much attention was spent on decor. It was surprising that our water was served with disposable cups. Our bottled drinks were served unopened, and without ice or glasses. When we asked for same, twice, they never appeared. We watched with some horror as the host belittled guests without a reservation and moved people around the small (and largely empty) dining room to accommodate reservations that had not yet arrived. Every single person that entered was told that their reservation was incorrect - those that had requested outside seating were moved indoors. We had requested an outside table, but were taken into the dining room. Several tables were sat, drinks served, and then moved to make room for parties that had not arrived yet. One diner promised to "eat quickly," only to be rushed to another table. Our three servers had little knowledge of the menu and looked completely checked out. They didn't ask if we needed anything or to check on our experience. Further, they forgot several of our requests. A neighboring party was served soup and only after it had sat for several minutes did the guest get up and find the server to get spoons. When they finally got them, their soup was cold. No apologies or explanations were given. The service felt like an opening day- clearly their front of house needs some training. When packing up a leftover egg roll, the server literally tried to take the plate from my hand. I had requested a box, and was filling it - the eggroll was the only thing left on the table - he just wasn't paying any attention. Again- no apology- we felt as though we were an inconvenience, as we were hurried out of the restaurant.
If they had a liquor license, this would be a fun spot to have an appetizer before a night out. However, the prices were far too high for what was served. At this price point, something has to be exemplary and service impeccable. The problems in service would be funny had it not been so expensive. Unfortunately, after the appetizers, the food was overpriced and just down right bad. We left feeling unappreciated and hungry for something special. There's a lot of potential here- but attention needs to be paid to front of house experience, customer service and the quality of everything on the menu. read more