My second experience with Storey Construction involved a complete gutting & remodel of my…read moremid-century kitchen. Ty helped me through selecting everything from the cabinets to the tiles. Of course the project ran behind schedule, but after all was said and done, the project only came in less than 1% above budget. Word of warning, John, the dad, can be try to make you happy by telling you what he thinks you want to hear. Don't be shy about getting in his face and pinning him down about what will be done when and getting exact dates. Once again I waited about six months before posting anything on Yelp. I've been living with my beautiful, functional new kitchen and I smile every time I walk in there and flip the lights on. Thanks again guys!

Our experience with Storey Construction was absolutely HORRIBLE....a never-ending nightmare of…read moreincompetence. They constantly made mistakes that they then charged us to repair. They misrepresented their professionalism and abilities and then fraudulently charged us when we posted a truthful review on this website. The photos speak for themselves. We met with John and Ty many times at our home and at their flooring store regarding projects at our home. Ty the owner of Storey Construction offered to not send fraudulent charges he invoiced us months after we parted ways if we pulled down our review and signed a non-disclosure agreement. Seriously has to be one of the worst contractors in Austin. They talk down to the employees and bad mouth them on a daily basis. They yelled at us when expensive mistakes were made because "they didn't know what was going on." Since they are talking a 20% cut of your whole project they should know what's going on, but they don't and they blame the client's for being "difficult" when they can't open the new front door their guys installed. (Oh, and their guys installed it while gouging our new hardwood floor...repair was offered but we wanted nothing more to do with these amateurs.) Do yourself a favor and find another contractor; this one forces unhappy clients to sign NDAs and offers financial incentives to clients who will leave good reviews. This is not about money...I posted a 2-star review on June 1st, 2017, 3 weeks later we were fraudulently billed $1,100. When Ty was contacted via email about the bogus charges he would only speak over the phone and said the charges were generated 8 weeks after our final payment because of my Yelp review posted on June 1st. I have learned Yelp has no dedicated department to field intimidation threats from business owners. My husband was told by Ty the charges would "go away" if we pulled down the reviews and signed a non-disclosure agreement. The charges were for $1,100 we paid Ty's businesses close to $50,000 in total. We also have the final statement which shows they removed the $1,100 charge because it was bogus. Here's what happened, we ordered 5 new doors for install, 3 wood, 2 fiberglass. I wanted to order them pre-painted but was told by Ty and John unfinished was the way to go. They swore their guys were master painters and that the price would be cheaper as it would be a flat rate rather than hourly. We paid their flat rate in full before the doors even arrived. Then on the final bill they tried to charge us for 10 or 18 extra hours of work for the painting of the doors. That was never agreed to, there was never any change order sent and we proved the painting charges were included in the previous bill so the new charge was removed. Then we received a bill for the amount that they removed from our final bill in April on June 22nd. We sent Storey Construction a Certified Letter concerning our dispute with the bill. We also filed a complaint with the Austin Better Business Bureau to which they never responded but is on file for the next 3 years. There we have evidence to our claim. Instead of responding to our request to proof these charges were legitimate Ty sent the bill to collections in early July. Our only request in our BBB complaint was for the fraudulent charges to be vacated and for a written apology for our atrocious treatment. The mistakes to our home were ongoing to the point we mutually made a decision to part ways because their sub-contractors were too incompetent to complete the job without further damage. If you like being berated for requesting that the job is done right then this is the contractor for you. When John told his guys to skip the step of installing a door frame before installing the base boards; I waited for John to leave and instructed them not to install the base boards and I texted John a little later that I requested they not install the base boards yet. John drove back to my home to yell at me for being "difficult" before recognizing I was right. John was also the person who happily accepted two new fiberglass doors with the wrong in-swing. I was the one to catch that they both had wrong in-swings. I can't even list all of the mistakes we had to deal with but the worst is being told they'll "fix it." Your told you won't be charged more, but you will...they don't distinguish between the hours they work messing up something and the hours they work messing it up again. You'll end up paying at least 3 times when you have to hirer a real professional like we did to fix what their team did the first 2 trys. I have no doubt some customers had much experiences than we did, but I believe that far too many other Storey Construction customers have been silenced by NDAs that were signed to take care of bogus charges. That is how Ty Storey claimed to us "they take care of bad reviews."

We had a horrible experience with Floored. Most of the finishing work had to be rescheduled 3 or 4…read moretimes because their sub-contractors just didn't show up. Not sure why our original review was taken down by Yelp? We had our bathroom tile chipped by someone working for Floored. Also, the days they were here our bathroom was disgusting...other contractors did not leave our bathroom covered in urine, that was them. Probably the worst was the attitude of owner, Ty Storey, getting upset with me when his tile guy installed the wrong tile. In an agitated state he angrily stated it was not his fault the vendor sent the wrong tile, to which I agreed. However, it was his fault the wrong tile was installed --- the Floored staff should do better than rely on the client to accept the wrong tile. That's what he wanted me to do. That tile sat in their warehouse or store for over a week before it was installed...absolutely no one checked to see if it matched what was ordered. Our experience with Floored continued to be unpleasant because of the horrible relationship they have with their sub-contracted installers. The client is put in the middle having to reschedule after last minute cancellations and no-shows. Nightmare! A very expensive and tedious nightmare.

We had such a difficult time trying to get vinyl flooring installed in our new house because so…read moremany other companies continued to push the installation back. I called Ty and Mike at Floored in desperation before Labor Day Weekend to see if they could possibly start that weekend so we could move our things into our house by the end of the weekend. I was shocked when they said they could do it and they actually followed through unlike other companies. Miguel and his colleagues, who work for Ty, did most of the work and did an amazing job!

J&H Granite is the BEST place to buy your countertops from. I recently remodeled my home in…read moredifferent stages & bought ALL my granite countertops from them. Kitchen counter tops with sink provided by J&H, custom island top, custom desk top, custom dining room table top, custom master closet tops, custom back patio bar top, custom garage tops & hall bathroom top with sink provided by J&H. Veronica in the office is just AWESOME at what she does. She makes sure the customer is taken care of from the 1st phone call to the last phone call when the job is complete. Veronica will see that your experience with J&H is very professional & just top notch service. The installers also treat your home like their home when they are installing. That's a huge plus in my book. I have my master bathroom left to remodel & I will DEFINITELY be calling them for my custom granite countertops with custom sinks installed. I would highly recommend them for any & all your countertops needs

Do not do business with this company…read more They lie, offer mistruths as excuses for non-delivery, deliver damaged product and expect you to take it and then blame you for their incompetence, do not follow your instructions, written nor oral, as to what you want and ordered, and do not communicate with updates. You have to chase them down for every bit of information about your order - they offer nothing. IMHO, this is a very disreputable company based on my single order with them. They take your money and deliver inferior work and product. Find another company to do business with that will meet your order request and deliver what is expected - on-time, non-damaged product.

Leon was a tremendous help when we built our home. They were all so patient with us through the…read morewhole process. Now, two years later, we still get so many compliments on the countertops and tile we bought there. I wrote Leon with questions about maintenance questions, and he promptly replied (even though we were done with purchases years ago).

**Leon Pettigrew** is the most outstanding Operations Manager. He actually CARES about getting you…read morethe material you want (quartzite in my case). I fell for a very specific blue quartzite (Ijen Blue). I shopped all over town and all the Ijen Blue slabs were washed out and polished. Leon went above and beyond to make sure I secured 4 slabs of this beautiful material WITH deep color and a honed finish. Leon is professional, incredibly knowledgeable, customer-service oriented and just a wonderful person to do business with. I loved this guy so much, I insisted my fabricator use their quartz as well to finish out my new home build. Quartz is pretty much the same from manufacturer to manufacturer (imho)- but Midwest had everything I needed. I was happy to make sure Midwest got my business. I also felt like their pricing was very fair and reasonable. On our original visit to Midwest, we were lucky enough to have Christy Smeltzer assist us. She helped us choose quartz slabs for our primary bath, guest bedrooms and laundry room. She is also an incredible asset to Midwest. I would recommend Leon, Christy and Midwest Tile to anyone.

I recommend 100% OnCall Home Service, their customer service is amazing and quality of work as…read morewell. They have done remodeling, painting and handyman jobs for me!

Professional sales was good but not supported by work, Made many promises not fulfilled. Shower…read morework had to be redone.

Kevin and his capable crew tackled our tricky bathroom project and left us with one that is…read morebeautiful and functional. He gave great advice on materials and made sure we had everything lined up before starting, which made for a smooth result. It came in right on budget too!

For some unknown, obscure reason, our builders installed limestone counters in our kitchen and…read moremaster bathroom. Initially, they were quite appealing. They were very pretty, but over time, they quickly proved to be a poor, poor choice for a high-traffic, high-usage area. The counters were easily stained and scratched. I was always afraid of spilling liquids onto the counter, so I was constantly wiping and cleaning them. I detested our kitchen counters. And our master bathroom was in even worse shape than our kitchen. So, after much discussion and a little research, the guy and I decided to replace the counters with quartz. Making the decision was the easy part. Finding someone to handle the project, from start to finish, was another. We went to the typical big box stores, Home Depot and Lowe's, but weren't sold on their services. We went to UB Kitchens, but had a perplexing experience there. Then after a bit of research, I found Austin Custom Tops on Yelp. I called Shaun, who was extremely responsive and professional. He came out within a few days of my call to show us samples, measure our kitchen, and give us a quote. I have a hard time trusting contractors. We've had some mediocre and shoddy work done over the years. However, after meeting Shaun, I could tell that he was someone who really cares about his business and the quality of work that his company delivers. In the end, we decided to go with Silestone counters and have Shaun's team install them. His quote was actually a few hundred dollars less than the other quotes we received, and he'd handle the entire project for us (i.e., order the materials, cut/install, disconnect/reconnect appliances, etc). His team was professional and friendly, and they did a really great job installing our counters and backsplash. The turnaround on the project was ridiculous: they had our counters and backsplash installed within 2 weeks of placing our order. We are ecstatic with the results and can't stop admiring our new kitchen and bathroom.

We had a plumbing issue that happened on the day after Christmas as we were awaiting company…read more Thomas put us in touch with a plumber who came out that night and got things working. Unfortunately, it ended up being a bigger issue but Thomas's crew came out, identified the underlying cause and got everything fixed. They worked hard to fix the issue quickly and without much disruption to our daily life. Thomas was upfront with us on the work and the cost.

I was in a weird place with moving across the country and needed a few things repaired/remodeled in…read moremy home before I left. Unfortunately that timeline was up in the air. Thomas made everything so easy for me. Not only did he get the work done exactly when I hoped, he worked with others I had hired to ensure the projects were managed in an organized fashion. I entrusted my home to him and he really stepped up. The work was immaculate and my home really looks beautiful. You won't be disappointed at his level of professionalism or kindness. Thank you Thomas!

Called Mark to discuss my studio build and he sounded excited to help me out. We made plans for him…read moreto come by the very next day which I thought was prompt service and got me excited to meet. The day of the meeting he called an hour before as planned but said he was stuck at a build site out of town and would have to reschedule for the following day. I said that would be fine but what was NOT fine was a no call, no show. I called and left a message and have not heard from him since. Lame. I'm sure I can find someone else who wants my $55k budget. See ya.

Mark is a great guy and helped us pull together an estimate for a repairs amendment for a new home…read morepurchase within hours! He's totally going to be the general contractor doing the work on our new home and I'm glad for it! His professionalism and friendly attitude make him a joy to work with.