I've had two separate trucks damaged by TimberTown's forklift operators while picking up materials…read more The first time, TimberTown accepted responsibility and paid a body shop directly. Shawn, the general manager at the time, assisted with that process and I'm grateful for his help. Unfortunately, the second incident has been nothing but deflection, denial, and frankly--disrespect. After the most recent damage, I submitted photos, repair estimates, and every piece of documentation their upper management requested--including trade-in paperwork after the truck was sold. Instead of taking accountability, TimberTown leadership accused both me and a third party (Covert, the dealership I traded the truck to) of fraud, simply because I followed through on what they originally asked me to do. Most offensively, they accused the sales manager at Covert--someone I've never even met or spoken to--of helping me fabricate paperwork. This person was simply trying to help me provide TimberTown the documents they requested. I've been trying to get this resolved since Fall 2023. This morning, I emailed Josh Clinksales, TimberTown's CFO per his email signature, to request that all further communication take place via email or text, as I was tired of phone calls where I was repeatedly accused of fraud. Minutes later, Josh called me directly and said: "Christian, I've talked to upper management. Do whatever you have to do. We're not going to fix or pay anything." That was the final word. This is not a miscommunication. This is a company choosing to ignore clear evidence and deny accountability, even after a repeated history of damage. I've spent thousands of dollars at this store--more than what I'm even requesting. I took a loss when I traded in that damaged vehicle because TimberTown refused to do the right thing, and I was left to cover the cost out of pocket. I'm posting this review, along with photos from both damage incidents, so that other contractors and customers know: if something goes wrong at TimberTown, you may be completely on your own. Even if they ask for estimates, receipts, or documents, it may lead nowhere. You may just end up wasting your time, your money, and your energy for them to ultimately tell you they don't care and won't do anything about it. https://www.google.com/search?q=timbertown&sca_esv=d4be40e2387352c5&rlz=1C5CHFA_enUS1114US1114&ei=8zZUaPLHMo_AkPIPraK3CQ&gs_ssp=eJzj4tZP1zcsyTIvLzHMM2C0UjWosDAzMUlONTUwNE02TEw1NrUyqDA0Tk02sjBIsjBJTjFNS0n14irJzE1KLSrJL88DAEuiE04&oq=timbertown&gs_lp=Egxnd3Mtd2l6LXNlcnAiCnRpbWJlcnRvd24qAggAMhQQLhiABBixAxiDARjHARiOBRivATIFEC4YgAQyCxAuGIAEGMcBGK8BMgsQLhiABBjHARivATIFEAAYgAQyBRAAGIAEMgUQABiABDILEC4YgAQYxwEYrwEyCxAuGIAEGMcBGK8BMgUQABiABDIjEC4YgAQYsQMYgwEYxwEYjgUYrwEYlwUY3AQY3gQY4ATYAQFIjyNQqAtYhRRwAngBkAEAmAGtAaABwAiqAQM0Lja4AQHIAQD4AQGYAgygAvwIwgIKEAAYsAMY1gQYR8ICDRAAGIAEGLADGEMYigXCAgsQABiABBixAxiDAcICDhAuGIAEGLEDGNEDGMcBwgIOEC4YgAQYsQMYgwEYigXCAgsQLhiABBixAxiDAcICERAuGIAEGLEDGNEDGIMBGMcBwgIIEAAYgAQYsQPCAg4QABiABBixAxiDARiKBcICChAAGIAEGEMYigXCAhAQABiABBixAxhDGIMBGIoFwgIQEC4YgAQY0QMYQxjHARiKBcICChAuGIAEGEMYigXCAhMQLhiABBixAxjRAxhDGMcBGIoFwgINEAAYgAQYsQMYQxiKBcICDRAuGIAEGLEDGEMYigXCAiIQLhiABBixAxjRAxhDGMcBGIoFGJcFGNwEGN4EGOAE2AEBwgITEC4YgAQYQxjHARiKBRiOBRivAcICBBAAGAOYAwCIBgGQBgq6BgYIARABGBSSBwM2LjagB4KfAbIHAzQuNrgH7QjCBwUwLjYuNsgHMQ&sclient=gws-wiz-serp#lrd=0x8644ce5015c1ae35:0x13ec280b84cd5fde,1,,,,

Outstanding customer service by Drew and follow up and easily order product…read more Product arrived earlier thank expected. Service by Drew was outstanding.

Taking this down to a 2 Star review. Just tried to return GAF UHD shingles that I ordered from a…read moredifferent branch and they tried to tell me they don't stock it at this location and give me the run around. So tired of complications every time I come to this branch.

Not my norm to give this kind of review. But the team of Sharon & Chris from ABC arrived at my…read moreneighbor's house to unload roofing supplies for a new roof. (I know my neighbor's situation & am "playing" my part to look out for them). As I saw Sharon taking pics (of my neighbor's driveway and my trees that provide a partial canopy), I approached her to ensure this unloading would be as expected/without issue. I had been witness to the prior explanation of the expected process (including mention of the trees). "By-hand" unloading was the only option to preserve the trees. At the same time, this truck had an "arm" that would likely distribute materials directly into the existing roof more easily (if there weren't coveted trees in the way). "By-hand" Sharon & Chris unloaded the materials. Sharon was polite and professional, especially with addressing a next door neighbor (not the primary client directly). I'm delighted to give the update to my displaced neighbor that all is going as as planned!

Visited again and wanted to leave a second great review because Cody was awesome. We brought in…read moresome paint samples and our tile and were trying to decide on a cabinet paint color to go with the quartz we had selected. Cody was extremely helpful and just a really sweet person.

MSI has a great selection and we found a beautiful piece. The service was outstanding and we were…read morein and out quickly although you could spend hours looking at various options. . Would highly recommend!

I went to three different solid surface stores in Austin to select my stone. They greeted me with a…read moresmile, after a few questions let me loose in the candy store (stone warehouse). I listed so many products on my clipboard and spent what seemed like many hours going back and forth to narrow my list down. I brought my husband back and we again browse all that they had. I showed him my top choice. I am not sure that they sell directly to the public, but I received bids from two fabricators/installers. We went with the Denali and can't be more pleased as it looks fantastic in our kitchen.

Unquestionably 1of the best company by far. Starting with the welcoming front end staff. Woodie and…read moreAbby were so kind and helpful. I was unsure of my choices for the kitchen, therefore I had to go back 3 times in 1 week. The ladies were so patient with me and let me roam the showroom for hrs.Thank you both. But what really set's this company apart, is the owner. He called me and gave me his cell phone number, questions call me anytime he said to me. What outstanding customer service Love my granite Thank you again for you're kind and caring service. please thank Woodie and Abby as well.

First stop on our tile viewing journey. Arizona tile, located in north Austin near Highway IH 35…read morein an industrial area, is laid out very nicely where you could easily see all their tiles quite easily. The sales representative, Gale, was super helpful in pointing us to different types of tile. Their tile types included marble, porcelain and ceramic. They had some very unique designs especially for flooring. The store was very pleasant to tool around in as their air conditioning was ice cold. With 95 degree temperature outside it was a delight to be in Arizona Tile. While Arizona tile has a good selection of tile textures, their tiles were mostly muted colors, i.e, Beiges, tans, whites, off-whites, etc. we only saw one sample that was all color...too much color for us. We are looking for tiles that have with a pop of color. Our bathroom countertops have little speckles of gold. Do we want to play of that color. This was tile company to help narrow out choices. We feel good about where we are in the tile selection journey. We have about six tile companies on the list that we were given by our contractor. Two down.... Four to go.

This is the quality of the Quartzite they sold me a few years ago when I did my kitchen remodel…read more Azzurra Bay is the name of the product. After 6 months the stains got worse and worse and never left the product. It keeps getting worse with time. Now I have to look at this everyday and cry for the lost money I spent on this.

Leon was a tremendous help when we built our home. They were all so patient with us through the…read morewhole process. Now, two years later, we still get so many compliments on the countertops and tile we bought there. I wrote Leon with questions about maintenance questions, and he promptly replied (even though we were done with purchases years ago).

**Leon Pettigrew** is the most outstanding Operations Manager. He actually CARES about getting you…read morethe material you want (quartzite in my case). I fell for a very specific blue quartzite (Ijen Blue). I shopped all over town and all the Ijen Blue slabs were washed out and polished. Leon went above and beyond to make sure I secured 4 slabs of this beautiful material WITH deep color and a honed finish. Leon is professional, incredibly knowledgeable, customer-service oriented and just a wonderful person to do business with. I loved this guy so much, I insisted my fabricator use their quartz as well to finish out my new home build. Quartz is pretty much the same from manufacturer to manufacturer (imho)- but Midwest had everything I needed. I was happy to make sure Midwest got my business. I also felt like their pricing was very fair and reasonable. On our original visit to Midwest, we were lucky enough to have Christy Smeltzer assist us. She helped us choose quartz slabs for our primary bath, guest bedrooms and laundry room. She is also an incredible asset to Midwest. I would recommend Leon, Christy and Midwest Tile to anyone.