Terrible. Lazy, rude people. The "boss" at the front is the worst, he scoffs and laughs at you…read morerudely while haughtily adjusting your frames. I ordered frames here that took 45 days to be ready. And they didn't tell me, I had to call, email, text multiple times before they admitted they had the product ready and will ship it out. Then when they shipped it they were slow and missed pickup deadline, resulting in further delays. After paying thousands of dollars you just want your product sooner than 2 months later. Not too much to ask

Year after year, I keep coming back to this chain because of their hospitality, great customer…read moreservice and their free drinks and snacks. The doctor was pleasant and knowledgeable. The guy who helps adjust or finalize your glasses to make it the perfect fit was on point and very detailed oriented. They are consistent every time. Please go to them if you ever need your eyes checked or to buy glasses.

Okay, now I have been to two of their locations…read more I had time to kill before my hot pot dinner and wanted to come here, since I know all their locations carries different inventory. Everyone was really nice and helpful here. Place was clean and well kept. I jotted down a few selections of what I wanted, but I am waiting for May when they get new styles in before making my final decision.

Experienced and friendly staff. Nice eyewear selection. Quality materials, quick service. Have been…read morea regular for several years now.

Everything went smoothly on a weekend without any appointment. Got a replacement glasses and…read moreordered a new pair coming by Wednesday. The Doctor is also easy to talk to.

Customer service is horrific. The glasses purchased had a rose color added and look how it didn't…read morestay! We offered to pay for a new lens and did not ask them to replace it but they were YELLING and so unprofessional to my 80 year old parents. Stay far away! As they do not stand behind their products.

I love this place! Friendly service, clean space, plenty of street parking. I really like the wide…read moreselection of frames. I told them what I was looking for and they gave me exactly that. My go-to shop for glasses!

Looks like they only accept Medicare Patient as of 2025. Had their service before it was fine…read moreexcept appointments are way out and turn around time is long.

I have been coming to these guys for about 12 years, ever since I was a teen and I spotted their…read more30% discount to students while aimlessly walking around Flushing. Not only do these guys have a great stock and prices, but they're super helpful and kind. I've recommended them to people that don't even live in Flushing, to my family, and to my friends. They're super honest when it comes to shape and fit of frames you're trying out but will also humor you when you pick a super kooky pair of glasses or a monocle. I've bought glasses from them, changed lenses, ordered contact lenses, etc. They always have my order in a timely fashion and sometimes way quicker than expected. I love them and recommend them to EVERYONE! Thanks for everything, guys!

I came here based on the great reviews. Mine is solely based on customer service since I didn't…read moreactually buy anything. L broke his frame and our reg place was closed that day so we just wanted to see if we could find a temp frame for his lenses. I didn't ask what his name was but he was very nice and tried to find something that would fit but even though he looked at so many pairs but in the end, none fit .. there's a cat that walks around the store. That was cute.. Old school store but great customer service.

The staff here are extremely patient and helpful with finding the perfect pair of glasses for you…read more The quality is top tier. I recommend getting your next pair of glasses here if you are in the area.

Zero star! The store manager Jessica gave me a prescription dated 12/31/2025 with the expiration…read moredate of 11/17/2024. My prescription was rejected elsewhere. This is unbelievable! This is after two vacation days off, drove into crazily busy Flushing downtown, as my "end of the year" resolution to get my long outstanding prepaid service/product pack. Could I even trust that Jessica the manager has entered the correct lens prescription results as examinated by the optometrist on 12/31/25???

This place is a hidden gem! Walked in after visiting three different eyeglasses stores off of main…read morest... I am so glad that I finally found a good eyeglasses place that I can go to from now on! Comparing with all the other main st's eyeglasses selections, this store offers more variety of designer glasses and of good value as well!!! Adrienne assisted me and was very kind, attentive, and patient offering me multiple designs to try on/select from. She even gave me a sample of the prescription glasses to try on, to ensure if my prescription is accurate and comfortable before placing the order. Their level of professionalism and attentiveness is unmatched for this neighborhood. I highly recommend this place for their great customer service, wide variety of glasses selections, and value!!

My entire family has been customers here for more than 20 years. The employees here are so…read moreknowledgeable and friendly; it's well worth paying a bit more for their expertise compared to buying cheaper frames online. They explain everything and answer all questions. They're also really good at picking out frames for you that suits your face. You tell them what materials you want and your budget and they always pick out the right frames. I'm honestly so impressed everytime they do this!!! Saves me SO much time. I love going here and hope the employees here never quit.

I bought a pair of these last year. They weren't anything like the ones that I demoed in the past…read morewhich is why I deciding to buy a pair when I could get the money together. I was so excited they said it was new modle better than ever before. Nope not at all HUGE diapoinment I told them that they weren't working well. They were very blurry, hardly zoomed in at all, just no good. She said I could return them. Provided a label I've mailed them back. months later. They won't return my calls. Or my emails and I have not received my refund. This place is a scam $3000 down the drain $3000. I couldn't afford to begin with. I spent years saving up for this

About a year ago, I went to Sam Prior's former location, Park Optics, where I'd been a patient for…read more10 years. I was distressed when I returned to the Park Slope store in January 2023 only to find it had closed. I tried to locate someone from the store but failed to locate anyone. My eyeglasses had shattered internally, and the visible cracks on both lenses were long and distracting. I'd never had a pair do this. I had always been treated with great customer care, and I now felt abandoned! I almost called the Better Business Bureau, but held off as I like to give the benefit of the doubt. Another local optometrist thought the lenses were plastic and not polycarbonate. That was impossible I thought! Needless to say, as I was about to spend another several hundred dollars at a new store, a new associate recognized me and told me Sam had to close due to higher rents! I never found their goodbye email! Well, Sam and I reconnected! He drove from Queens to my home in the Slope. He took my glasses personally to the Lab, replaced the lenses for free--I was just shy of the warranty--and hand-delivered them before he left on a month-long vacation with his family in Asia!!! My eyeglasses are like new! I am thrilled and a very happy customer! Anyone doing business with Sam wherever he is will be in the best care, the best hands. He is a business man of integrity and respects his customers! I respect and adore his compassion! Thank you Sam and NU eyes! Dr. Rorie B

Our family has been seeing Dr. Cai and her team for the past two years, and we absolutely adore…read morethem. The front desk staff are friendly and efficient--they help facilitate the entire process, place orders, and even patiently answer all questions- yeah... some of questions are just non sense....They do a great job managing the office, even making sure patients don't "accidentally walk straight" into Dr. Cai's office! Dr. Cai is an exceptional doctor. Her approach is direct and honest--when she tells you that you need glasses, she means it. There's no sugarcoating, and I truly appreciate that about her. She's knowledgeable, straightforward, and truly cares about her patients. One time, my child lost her Ortho-K lens over the weekend, and Dr. Cai responded to our message even outside office hours. That kind of dedication is rare and deeply appreciated. Thank you, Dr. Cai and team, for your excellent care and professionalism!

I have been coming to Dr Cai for couple years, she's been professional and nice however, I got the…read moreworst experience with her today. I have changed the insurance and she was telling me how little reimbursement that she got from the insurance with the paper work that she had to do. She starts being rude and sarcastic with our causal conversation which we usually had . The whole visit made me very uncomfortable. Make sure you have good insurance before you go to her otherwise she treats you differently!!!!