Over a week ago, I scheduled an appointment for today's visit. My PCP's office referred me to Dr…read more Ky for my blurred vision. I signed in at the Tangram security desk for my 4:30 pm appointment. I arrived an hour early to complete the paperwork then I paid for the office visit deposit. The ophthalmic medical assistants brought me into different exam rooms while lubricating my eyes. Dr. Ky informed me about migraine headaches due to my dry eyes. Immediately, the Clear Eyes commercial popped into my head. He measured my eyes and wrote me a new prescription. My dilated pupils were going to wear off in 3-4 hours. OMG, I was freaking out.

Best customer service. All of the receptionists and the doctor were exceptionally nice to me. They…read moredid an excellent job on my eyes, and the price is very reasonable. Highly recommend!

I met with Dr. Sophia Siu at the Flushing location. I was very impressed with the different…read moretesting equipment and exams they ran to assess the health of my eyes. Dr. Siu was very friendly and detailed in explaining my issue, what could have caused it and what she recommends I do to correct and maintain the health of my eye going forward. I felt very comforted by her assessment and recommendations. The billing for the services was a little bit confusing. I have a high-deductible insurance plan so I was aware that I would be paying a decent amount to satisfy my deductible but the staff phrased it in such an odd way. They told me it would be a $300 deposit and if my insurance ended up covering some then they would refund me and if it ended up costing more they would bill me. They repeated this to me even after I was done with my eye exam. This was odd because they should know what services were provided during my visit and how much it could cost and despite trying to get clarification they continued to speak in a cryptic way suggesting it could be less, it could be more, who knows? I understand that insurance is complex and things may or may not be covered for whatever reason but providing the patient with a general range of what things may cost should be a base line expectation in my opinion. I visited in March and I had to call in May to receive the refund of the excess of my initial deposit despite the explanation of benefits being available in early April. If you do pay the deposit here make sure you are doing your due diligence with your insurance.

Don't be deceived into thinking about scheduling an appointment. They give you arbitrary times and…read morethen you still have to wait over an hour to be seen by the doctor. You can get equal service elsewhere with similar results but quicker wait times.

This office overbooks horribly. I waited almost 30 minutes. I didn't get to see the doctor. I left…read morewhen I was told there were still 8 people in front of me.

Dr. Wu (the father, not the son, who shares the practice) is a kind and attentive ophthalmologist…read more Unfortunately, the average wait time is at least 1-1.5 hours (WITH an appointment) and the office staff is often rude (except for his wife). Yes, I know a lot about them since he's been my ophthalmologist for nearly a decade. He's a good doctor, but it might be time for me to move on. The only reason this type of office etiquette (or lack thereof) is acceptable is because the practice is located in Flushing, where patients don't know better and often don't expect better. Bottom line: if you want a good ophthalmologist and don't mind sitting in a crowded office for 1.5 hours then this is a 5 start establishment for you. If you understand that the purpose of making an appointment is so that you shouldn't have to wait over 1.5 hours in a waiting room, then avoid this place.

I was having my annual eye exam. I had my nearsightedness for years, and Dr. Chan didn't even…read morebother to use a mechanical machine with lenses that flip in front of your eyes during an eye exam (the phoropter). Just tried to get myself more exams and medical procedures to increase billing for my insurance. Also, the staff in the eyeglass frame area is no help at all. What a waste of my time.

This place is a complete scam: I called three times to…read moreconfirm if the $95 vision exam includes axial length. Everyone I spoke to (receptionist, assistant) confirmed that the axial length is included in the exam. Well, that was bull crap, they don't even have the equipment for axial length when I got there. The staff outright lied to me. We traveled all the way from NJ to this tiny dinky optician store and waited 40 mins past my scheduled appointment time just to be told that they had no equipment for what we were looking for. Don't lie to your customer! Not cool!

Is he REALLY a doctor?! simply, more a DOUCHE!! I took my Dad in for a follow up - mind you, this…read moreis my first time going into this office and meeting said DOUCHE - merely asking questions, where as a patient's Daughter I think - I KNOW, II AM ENTITLED to knowing - but the said DOUCHE is too explosive it's a miracle it's operating . . ONLY recommend for it to go out of business

My appointment was confirmed in advance at 128 Mott Street Chinatown office. I arrived early,…read morechecked in, and notified the front desk. Multiple patients who arrived after me were taken in first. After asking the front desk receptionist several times and receiving no clear explanation, I canceled my appointment and left. Unprofessional and discourteous service.

I have been seeing Dr. Du for the past SEVEN years for my CRT lenses. The first year I was with…read morehim, I came in pretty often for whatever problems I experienced and as the years went by I would stop in every 2 years I would come in for replacements (more often Bc I break them). Dr. Du is very patient centered and I would recommend him to anyone. This is my first time at this location since they moved from Queens Crossing building. The waiting area has more seating area. I see a lot of negative reviews on reception..? Maybe they were just having a bad day or now they have new staff, Bc the staff were pleasant. They're usually busy so definitely make an appointment before you go.

Be prepared to meet one pompous rude male worker before you meet the eye doctor…read more waited foreeever before he attempted to say something- what a weird annoying experience. Terrible attitude throughout éxchange. No thanks.

I have been a patient of Dr. David Lee for about 3 years during which time I have undergone…read moresurgeries for cataract removal in both eyes. During my visits there, Dr. Lee was very methodical in his approach in determining the cause, the effects and remedies of my condition. HIs explanations were detailed throughout the process and his assurance reflected confidence. His courteous and efficient staff certainly complemented his great work. I have no hesitation in recommending him to any in patient in need of optical treatment. -I. Saywack

Very disappointed, my procedure was at 9 am. As always in all Procedures you have to be 30 minutes…read morebefore. There is no waiting room before 9 am you have to be standing on a corridor.The font desk and the manager rude and not helpful.Not recommended

I've been a patient of Dr. Fong since he started his eye care business. He, performed lasik…read moresurgery on me many years ago and I was able to see clearly right away, and to this day my vision is still 20/20. It was a relief not to have to wear glasses with thick lens anymore. Also, as I am getting older Dr. Fong also did cataract surgery on my eyes. Dr. Fong, and his staff are the best! I've recommended Dr. Fong to my family members and friends, and everyone is very happy, and satisfied with him and his staff. I travel from Staten Island to Manhattan for my eye appointments, and he's the only eye doctor that I would trust with my eyes.

Terrible. Lazy, rude people. The "boss" at the front is the worst, he scoffs and laughs at you…read morerudely while haughtily adjusting your frames. I ordered frames here that took 45 days to be ready. And they didn't tell me, I had to call, email, text multiple times before they admitted they had the product ready and will ship it out. Then when they shipped it they were slow and missed pickup deadline, resulting in further delays. After paying thousands of dollars you just want your product sooner than 2 months later. Not too much to ask

This is the best place to get your glasses in downtown flushing area. Everything was top notch…read more Place ran efficiently and all the staff are wonderful. There was no hard upsell on more expensive glasses. Got a copy of the prescription with no questions asked. They even added the pd value that some of the other places don't.

If zero stars were an option, I would choose it. This doctor demonstrates a serious lack of…read moreprofessionalism, fails to maintain continuity of care, and shows a dismissive attitude toward a vulnerable elderly patient.

Absolutely terrible. Please do me a favor and do not come here. Front desk and office staff are…read morerude and ridiculous. You might be scolded. This clinic is a nightmare.