Over a week ago, I scheduled an appointment for today's visit. My PCP's office referred me to Dr…read more Ky for my blurred vision. I signed in at the Tangram security desk for my 4:30 pm appointment. I arrived an hour early to complete the paperwork then I paid for the office visit deposit. The ophthalmic medical assistants brought me into different exam rooms while lubricating my eyes. Dr. Ky informed me about migraine headaches due to my dry eyes. Immediately, the Clear Eyes commercial popped into my head. He measured my eyes and wrote me a new prescription. My dilated pupils were going to wear off in 3-4 hours. OMG, I was freaking out.

Best customer service. All of the receptionists and the doctor were exceptionally nice to me. They…read moredid an excellent job on my eyes, and the price is very reasonable. Highly recommend!

This review is for the Brooklyn office. I enjoyed my experience and quality of care. I saw a lot of…read morepatients waiting both times that I visited and to my surprise, the wait time wasn't long. The staff is attentive. Their equipment is new and they alcohol wipe each machine before having you use it. Most importantly, Dr. Cheng made my experience 5/5. She is knowledgeable, patient and thorough. I was referred by a family member and referred friends over as well because of such a pleasant experience. She makes sure all your questions are answered and doesn't rush you out and genuinely cares. Thank you Dr. Cheng!

I met with Dr. Sophia Siu at the Flushing location. I was very impressed with the different…read moretesting equipment and exams they ran to assess the health of my eyes. Dr. Siu was very friendly and detailed in explaining my issue, what could have caused it and what she recommends I do to correct and maintain the health of my eye going forward. I felt very comforted by her assessment and recommendations. The billing for the services was a little bit confusing. I have a high-deductible insurance plan so I was aware that I would be paying a decent amount to satisfy my deductible but the staff phrased it in such an odd way. They told me it would be a $300 deposit and if my insurance ended up covering some then they would refund me and if it ended up costing more they would bill me. They repeated this to me even after I was done with my eye exam. This was odd because they should know what services were provided during my visit and how much it could cost and despite trying to get clarification they continued to speak in a cryptic way suggesting it could be less, it could be more, who knows? I understand that insurance is complex and things may or may not be covered for whatever reason but providing the patient with a general range of what things may cost should be a base line expectation in my opinion. I visited in March and I had to call in May to receive the refund of the excess of my initial deposit despite the explanation of benefits being available in early April. If you do pay the deposit here make sure you are doing your due diligence with your insurance.

This office overbooks horribly. I waited almost 30 minutes. I didn't get to see the doctor. I left…read morewhen I was told there were still 8 people in front of me.

Dr. Wu (the father, not the son, who shares the practice) is a kind and attentive ophthalmologist…read more Unfortunately, the average wait time is at least 1-1.5 hours (WITH an appointment) and the office staff is often rude (except for his wife). Yes, I know a lot about them since he's been my ophthalmologist for nearly a decade. He's a good doctor, but it might be time for me to move on. The only reason this type of office etiquette (or lack thereof) is acceptable is because the practice is located in Flushing, where patients don't know better and often don't expect better. Bottom line: if you want a good ophthalmologist and don't mind sitting in a crowded office for 1.5 hours then this is a 5 start establishment for you. If you understand that the purpose of making an appointment is so that you shouldn't have to wait over 1.5 hours in a waiting room, then avoid this place.

I am still seeing him as of now. I have seen him for three times at the flushing office…read more Receptionists always speak with bad attitude. Medical assistants are actually ok. A few things I don't appreciate: 1) first visit, i went to see him due to a long-lasting redness and inflammation issue in my eye ball and eyelid. During the check-up, dr. ko picked up some eyelashes from inside my eyelid and later on they billed to my insurance. I called my insurance company and talked to the biller of wilson ko's office and had them waive off the charge for that. But it seems that they might have done this scams very often. 2) before i went to the follow-up appointment and after i finished the eye drop prescribed, I called them to see if i should get a refill and one of the staff on the phone told me to stop using the eye drop after she checked with one of their eye doctors (not wilson ko) . However, when i went to the follow-up, dr. ko asked me why i stopped using the eyedrop he prescribed. I was like wtf......Dr. Ko asked me to continue to use the medicine and eyedrop and see him back in 3 months later. Also, the follow-up check up was taking like 5 min to see doctor and 2 hours wait. 3) So far, I still didn't see my eye condition improving. at this point, i really don't have much hope dr. ko can get me better. Maybe he is a good eye doctor and has skills, but it didn't work out for me.

The doctor has good references, but the surgery didn't work for me. I paid to see better, and now I…read morehave a lot of vision problems. I have to wear very thick sunglasses to go outside, and I can't tolerate light or sun; I can't open my eyes properly. I'm in a lot of pain and discomfort. He only prescribed eye drops, and since there's nothing else that can be done, why did he agree to operate if he knew it wouldn't work? According to the doctor, everything was fine, that I would recover, but my vision has gotten much worse. And the front desk this people is very rude with patients.

I have been seeing Dr. Du for the past SEVEN years for my CRT lenses. The first year I was with…read morehim, I came in pretty often for whatever problems I experienced and as the years went by I would stop in every 2 years I would come in for replacements (more often Bc I break them). Dr. Du is very patient centered and I would recommend him to anyone. This is my first time at this location since they moved from Queens Crossing building. The waiting area has more seating area. I see a lot of negative reviews on reception..? Maybe they were just having a bad day or now they have new staff, Bc the staff were pleasant. They're usually busy so definitely make an appointment before you go.

Be prepared to meet one pompous rude male worker before you meet the eye doctor…read more waited foreeever before he attempted to say something- what a weird annoying experience. Terrible attitude throughout éxchange. No thanks.

I have been a patient of Dr. David Lee for about 3 years during which time I have undergone…read moresurgeries for cataract removal in both eyes. During my visits there, Dr. Lee was very methodical in his approach in determining the cause, the effects and remedies of my condition. HIs explanations were detailed throughout the process and his assurance reflected confidence. His courteous and efficient staff certainly complemented his great work. I have no hesitation in recommending him to any in patient in need of optical treatment. -I. Saywack

Very disappointed, my procedure was at 9 am. As always in all Procedures you have to be 30 minutes…read morebefore. There is no waiting room before 9 am you have to be standing on a corridor.The font desk and the manager rude and not helpful.Not recommended

I've been a patient of Dr. Fong since he started his eye care business. He, performed lasik…read moresurgery on me many years ago and I was able to see clearly right away, and to this day my vision is still 20/20. It was a relief not to have to wear glasses with thick lens anymore. Also, as I am getting older Dr. Fong also did cataract surgery on my eyes. Dr. Fong, and his staff are the best! I've recommended Dr. Fong to my family members and friends, and everyone is very happy, and satisfied with him and his staff. I travel from Staten Island to Manhattan for my eye appointments, and he's the only eye doctor that I would trust with my eyes.

When researching Dr. Chu, aka Tung T Chu, I found a number of reviews about Dr. Chu or her office…read morethat were less than stellar. It didn't help that upon entering the waiting room for the first time, I found the waiting room to be full of people. Nor did it help that after being called in, I went through a short procedure and was then asked to return to the waiting room to wait some more. I imagined that I might get lost in the shuffle or become completely forgotten. But such concerns never materialized. I simply had to wait a short while until they were ready for my next step/procedure. The office may appear chaotic and disorganized but in reality, it is a very well-organized humming machine. This is true of both the Union Street and Maple Street offices where I have had appointments. Admittedly, the appointment to see Dr Chu, can at times, take a while. But, in my opinion, the occasional longer than usual wait is worth the service provided. Dr. Chu obviously has a lot of patients which says to me that she must be doing something right or she would have only a few patients or no patients at all. Dr. Chu did both of my cataract surgeries and I am deeply grateful of my optometrist for recommending her to me. Overall, I found Dr. Chu to be very knowledgeable, skilled at her work, patient in answering my questions, caring and always dedicated to doing her best. And how do I know that she is always dedicated to doing her best? Well, in our various discussions throughout my pre-surgery consults, two surgeries and aftercare visits, I found Dr. Chu to have a similar mind-set to myself, someone who always seeks to do our best for those we serve. Isn't that the kind of doctor you wish to work on your eyes?

Dr Chu is very thorough and knowledgeable. She always patiently explains the situation clearly. My…read morewhole family sees her for our eye care. A number of years ago she had recognized a severe situation in my husband's eye and immediately had a surgery scheduled for him, saving his eyesight. I can't thank her enough.

Terrible. Lazy, rude people. The "boss" at the front is the worst, he scoffs and laughs at you…read morerudely while haughtily adjusting your frames. I ordered frames here that took 45 days to be ready. And they didn't tell me, I had to call, email, text multiple times before they admitted they had the product ready and will ship it out. Then when they shipped it they were slow and missed pickup deadline, resulting in further delays. After paying thousands of dollars you just want your product sooner than 2 months later. Not too much to ask

Year after year, I keep coming back to this chain because of their hospitality, great customer…read moreservice and their free drinks and snacks. The doctor was pleasant and knowledgeable. The guy who helps adjust or finalize your glasses to make it the perfect fit was on point and very detailed oriented. They are consistent every time. Please go to them if you ever need your eyes checked or to buy glasses.

This review is for his Chinatown office…read more I would definitely say that the negative reviews did not align to my experiences. I had a 2:30pm appointment and right away, the staff at the front desk were highly attentive and kept me productive with filling out thenecessary forms. Throughout my short time at the office, I was well-informed and attended to. Prior to meeting with Dr. Chan, my eyes were dilated, and I was given a vision exam and I believe my eyes were scanned/pictures were taken. Soon after, I met with Dr. Chan, and he was genuinely friendly and knowledgeable. He provided thorough explanations, and wasn't using any incomprehensible medical jargon. While he worked quickly and efficiently, he took the time to double check his work and compared it the report from my optometrist. If you are in need of a retina specialist, I highly recommend Dr. Ian Chan. He is indeed competent in his work field!

If zero stars were an option, I would choose it. This doctor demonstrates a serious lack of…read moreprofessionalism, fails to maintain continuity of care, and shows a dismissive attitude toward a vulnerable elderly patient.