This is an updated review. I recently went to this Pizzaria for the first time. Upon arriving, I was asked for a confirmation number for the Pizza. I did not have one and I left my cellphone at home as it has it on the iPhone. I argued with the staff that it was my pizza as I had given my identification. No luck as they wanted this identification number. The long story short is that I received my pizza after much begging. I told them if they did not want to give me the pizza that was already paid for, I would be happy to go thru American express and cancel the payment. I was given the pizza but told that this can't happen again. Wait, I'm the customer that paid for the pizza. I went the following day as I was pissed. I spoke to the "manager/supervisor". He advised me that the policy is that I must have an identification number. It was the policy. I said to please show me the policy. I was advised that it was a verbal policy and nothing written. Nothing on the store walls said I needed an identification number. Again, I was still irritated so I posted a review on YELP. Lou the general manager wrote back to me and also tried to call me. We finally discussed the situation. I contacted Lou and he took care of everything. The Pizza was excellent, really. It was the customer service that I was not happy with and for this reason, I have never gone back. Again, the pizza was great. Lou took care of everything and for this reason, I have changed my review from 1 star to 5 stars. Customer service is now a 5 star. This is because the supervisor was involved. I'll see how the customer service is when I actually go to the pizzeria. My gut feeling is that the customer service will be excellent. Lou, thanks so much for becoming involved with the complaint. For a $13.08 Pizza, this should have never happened. I'm sure that the staff will be brought up to speed with CUSTOMER SERVICE and how to take care of problems. Again, for the reasons above, I have changed my star level from 1 to 5 stars. Thanks, Rory read more

Pregio pizza is very good and has a nice thick crust all around, the sauce makes it all come together. There staff is great and all around use their team skills to get a job accomplished!! read more

Absolutely love this place friendly staff and quick service Pepperoni Pizza was good and the blazing bean was delicious read more

Worst pizza I ever tried in my life ordered veggie pizza with chicken got cheese with bugs when I went to ask for exchange or refund they refused what a bad customer service too read more

PIZZA!!! Who doesn't love pizza?!? This is most perfect meal ever invented. Have pizza? You will be satisfied. Granted there are different kinds of pizza, different qualities, and for that we have standards. My go to pizza place used to be a place that starts with the letter "P". I loved frequenting that establishment because of its proximity and their take out deals. Then I tried Pronto Pizza. Pronto Pizza hits the spot every time. Their pizza is always hot, fresh and delicious. And at $5-6 for a large cheese or pepperoni, how can you go wrong?? Their pepperoni pizzas are always ready to go so you can walk in and buy one. All other pizzas should be ordered ahead of time if you don't want to wait. You would think that for the low price quality or taste would be sacrificed. That's not the case with Pronto Pizza. We've always been satisfied with their pizza. It's become a ritual to have pizza on Fridays , so Friday had become known as "Pizza Friday" and we always get Pronto's now. They also have soda, dips, and chicken wings available. There are other flavors of pizza and they also have cheesey bread and bread sticks. Parking lot can get really busy on a Friday or Saturday night but cars move in and out quickly. They do take debit/credit cards. read more

Pregio Pizza - Store front - Pizza Near Me - Downey, California

So my family and I would frequent prontos before pregio took over they keep the same great pizza taste ... the cheese bread is the best still! but let's talk wings. We use to love them great bang for the buck wings we're crispy and delicious. however now they are soggy (new breading?) and slimy not crispy at all... not sure why they thought this was good and with the price hike (yes i know everything is going up) but there is no reason to add the gross breading ... these wings need to be fixed staff wonderful! cheese bread too yummy! wings gross af! update: was contacted and was told due to shortage ... understandable still better not serve nothing at all updating rating for the sincere apology and fantastic cheese bread read more

Pregio is our family to go pizza place. I know we love the pizza and wings. I especially like coming in when Blanca is the cashier/ do it all person. Always friendly always moving. I also order for my business which requires them to have multiple pizzas ready in a short time from opening. Blanca always has things ready for us. We would of taken pictures, but we all rushed the pizza. Maybe next time. P.S. all the students LOVEEE the pizza. read more

The reason why I am giving it one star is because I ordered wings, and first off the wings are really small I didn't mind because they are actually really good! Secondly when I placed my order they told me it was going to take 10 more additional minutes so I went to sit in my car as I am waiting I see a lady coming from the laundromat (next door) she looked really upset bringing back an order of wings in the white foam container that they serve them in and she tells something to the cashier (young skinny girl) and the lady storms out and goes back to the laundromat. I am looking at the cashier and she goes and tells the lady in charge something (lady had a high bun ponytail) and she points at where they have the wings so then I see the cashier walk over to where all the wings are and she puts them back NOT ASIDE BUT SHE MIXES THEM WITH THE REST OF THE WINGS that the lady brought back The fact that she didn't even inspect the wings before throwing them back in the tray with the other ones. THE FACT THAT SHE EVEN PUT THEM BACK AND MIXED THEM WITH THE REST IS PLAIN DISGUSTING !!! I told my fiancé as all this was happening and he couldn't believe it so he begins to watch and he saw the same thing I did! There pizza is good only if you your order with extra cheese since they skimp you out. Their garlic butter used to be really good until they change it completely to like a paste - I'm guessing they're cutting back on cost. Also their pizzas used to be put into a Pregio logo boxes now they're just plain brown cardboard boxes. So all of this combined is the reason why I stopped coming here! God knows if the other lady touched the wings! read more

Pregio Pizza - Wings - Pizza Near Me - Downey, California

See all

We are a pizza lover Family I can't explain how much our family loves pizza but the regular pizza chains had already ruined our pizza experience with their poor quality ingredients and poor customer service. Last week our family got introduced to Pregio Pizza and our family couldn't be more excited to get to enjoy pizza again. Blanca help my wife and I place an order for our daughters birthday party made our life a lot easier thank you so much highly recommend. read more

Straight to the point - called in and was greeted with good customer service - pizza is delicious and so are the wings - fair prices Will be coming back soon read more

Pregio Pizza - Jalapeño & pepperoni - Pizza Near Me - Downey, California

See all

Pizza . Place had amazing customer service . Pizza is delicious and fast service ! Will definitely be ordering pizza here in the future ! read more

We ordered from here several times for our class. Great customer service and reasonable price when your ordering for lots of students.

So Pronto Pizza is is always delicious. This is why I give them 3 stars. But I just ordered a Supreme Pizza and a regular Pepperoni Pizza and the total was $19 dollars and change. It's good, but for this price I might as well go to Pizza Hut. The prices have gone up over the years and this was pre pandemic. If you want to order a budget friendly pizza order the Pepperoni or Cheese Pizza and that's it from here. I feel sorry for the people who order wings here! I suggest: going to Food 4 Less about 5 minutes away and getting your wings there and then ordering a pizza or cheese pizza here. I'll probably be back because their pizza is delicious and not greasy but jeebus! read more

Thank you Alex and Vicky! I always buy Pronto pizza from this location and this was my first time back in since COVID shut down. You can see they have made all necessary changes to follow regulations and making safety a priority. Unfortunately for me I lost my wallet on a day I visited them and the last place I used my card to purchase their delicious pizza. When I called to ask for help in case it fell there or someone turned in, Vicky answered my call. She was so nice to hear me out while I explained why I was calling. She politely put me on hold and transferred me to Alex. Alex went above and beyond getting info such as my time of purchase, vehicle, clothes I wore, to look through surveillance footage and see what happened after I paid. He called me back after a few minutes and gave me details to help me. They are always busy yet their customer service has proven to be amazing just like their pizza! read more

Just came in at 9:13-18 . I wanted to place an order of wings and was told it's too late they stop making wings. I was told it takes 20-25 min . I would happily wait but were unwilling to make them . Maybe I'll have to stick to 7 eleven frozen wings. Too bad I really like how there prepared here. Gonna take my business elsewhere read more

My favorite quick and local pizza spot. It's affordable and delish.The best love this place

First time ordering, never again!! 10pm on hold for 18 mins, rediculous!!! Very poor customer service, cancelled order! read more

This place has taken over our house. A mom and pop shop but it's so delicious. Great job guys

My autistic sister likes this pizza a lot ! I had to stop buying it. First of all hiking up prices? No!! Look people already having hard times, increase the prices without notifying public?! I understand you need to make business, but pizza almost $10 for just one?! No thank you. $10 doesn't even help with gas right now. I don't understand the increase, it was $7, then almost $8. Now almost $10. No thank you. This isn't ok what your doing. It's not smart, I don't appreciate the increase. If you can't afford to keep a business open with regular price?! You shouldn't be open at all!! read more

Give it a try! Do it for the real canadian bacon. My first time having this was incredibly disappointing. Not because of taste, but because I felt my order was wrong and missing an item. I ordered a pepperoni pizza, add jalepenos to half, even specified I want pep on both sides. Yet still got a half jalepeno, half pep pizza. I shouldn't have to pay 2 extra dollars to have pep on both sides of my pep pizza. Also, the breadsticks were not bagged up and came with no sauce. No sauce is borderline offensive, at that point, it was just extra pizza crust. Extremely dissapointing. Gave it another chance, and this time, they had everything. I'm going to all cap this because it is that big of a deal to me.... THEY HAVE REAL CANADIAN BACON AND REAL RED ONIONS! I am so tired of these other pizza restaurants using chunks of diced ham. It is not as good. This is real and classic, and I'm so tired of the white onion on the pizza. This place reminds me of my small hometown pizza shops. Lotta cheese on bread which is why I think they give you the option of extra sauce for free, so keep that in mind before ordering. (These are from both my times here, second time they remembered the sauce). read more

See all

I appreciate the Manager reaching out to try and make amends. I will try them again with a nice incentive and let you know if my meal is better. Everyone can have an off night every now and again. Thank You read more

Thinking it was still Pronto pizza I came by, noticed the name change, ordered a pepperoni, wings and breadsticks, delicious! Whatever cheese they put on that pizza is delicious, definitely way better than little ceasars for just a bit more, definitely my pizza spot in Downey read more

It doesn't make sense how you have to pay for their little cheese packets but the peppers are free guys. Like I get it u have to pay for ranch and stuff. But really the cheese! Everything there u will have to pay for. The ranch, their ketchup. Your better off with pizza with georgios. Way better taste and texture. I'm from New York and I know a good pizza. read more

Went there since it's around the block, nothing too spectacular it was good pizza. I had the supreme and meat lovers and both were good warm or cold. Think I would try the bbq pizza but other than that it's decent. read more

My bf and I have always passed by it and always see ppl coming out with big pizza boxes so we decided to try it and OMG IT WAS SOOO DELICIOUS read more

Terrible terrible such a shame Prontos switched to this cardboard pizza. We use to be frequent pro to pizza customers. Will never buy here again. read more

For some reason near 10pm until they close they will purposely not answer their phones anymore for orders. The other day this week, I called maybe 9 times to have an order ready when I arrive, and No Answer!!! Luckily I live down the block and drove there myself and ordered but had to wait because after 9pm it's made to order. I heard the phone ringing in the background and no one picking it up, they all ignored it. There was no line, only me and one customer they were not busy at all. I don't understand this . Straight laziness. I hope the manager reads this. read more

These people had the audacity to give me a reconstructed Frankenstein of a pizza. Consisting of 3 different kinds of pizzas. That's beyond gross. The only reason they're getting a 2 star from me, is because their wings are aight. But now I don't even know what they do to the wings. read more

I called in advance to place an order at 12:45pm in order to have 10 boxes of pizza ready for pick up at 5:00pm and I arrived at 4:45 yet they made me wait until 5:30pm. This is ridiculous they didn't even apologize for the wait! I wanted something simple and easy so that no one had to cook for my uncles funeral services. read more

Bugs in my cheese pizza ended up throwing the whole box away. Absolutely disgusting! Will never eat here again! NEVER! read more

Pregio Pizza - Cheese Pizza - Pizza Near Me - Downey, California

See all

Awesome costumer service. Always super fast delivery. Julia helped me today and I was really impressed by her service. She switched from English and fluent Spanish so quick lol and she's very kind in both. When I offered a tip she said she would rather have a review on yelp! Love the honesty and hard work! I come from working at an office and when I see this girls hard work and positive attitude it teaches me a lesson!! Love this place!! The negative reviews here are so unfounded. Parking too small? ‍ Bottom line. It's delicious, affordable and these younger ladies and gents working there are hard working people who are just passing through on their way to success!! BE NICE AND REMEMBER where you started before making judgments. read more

It's cheap, good and never a wait. It's like Little Caeser's but not a chain! read more

Pregio Pizza - Pizza Near Me - Downey, California

Parking/location- The parking is in a small shopping center. So parking can get full fast. This is a very small pizza shop. Food/pricing- this is a great alternative to little Cesar's. I feel like the pizza tastes better. They have pizza, wings and bread ready for take out. Price is reasonable and about the same as other take out quick pick up. Overall- good for a quick dinner and great pricing for a budget. read more

All the subs are good and the pizza is good too. Can't beat the prices and taste!!!!!

Horrible. This is now equivalent to nasty little Caesar's. Pizza is dry. Overload tomato sauce. No cheese! Gross!! Do not come here you will be disappointed. read more

Prior to arriving I attempted to place a phone order and was rudely told they don't do that and they quickly hung up on me before I could ask anything else. Once I arrive I placed my order and waited in my car while the pizza and wings were prepared. As I was waiting in my car I can see through the window that the person operating the register would handle cash from customers and then run over to the back into the kitchen to handle food without washing their hands or wearing gloves. The two cooks in the kitchen were not wearing gloves and using their phone again not practicing hygiene while handling food. Furthermore, there were roughly 4-5 employees "working" that night and the only person that was actually working was the woman behind the register. She took orders, prepped food, refilled hot plate display. The men in the back were mostly on their phones than actually cooking. All employees had their masks under their noses or would occasionally be below their chin. All in all, DO NOT come here you are at a higher risk of contracting COVID-19 because of the cross contamination between food and cash from different people all day. This establishment is improperly handling food and not following CDC guidelines. Edit: Response: I placed an order on August 5th roughly 8:15PM. Yes, you can see the kitchen from there parking lot if you park in front of the business. Furthermore, you're able to see the kitchen while waiting at the register. The front wall is relatively small with a door entrance to the kitchen, next to the wall is the hot food display. Yes, there's a barrier; however, the person behind the register would pull down her mask to call out and come out pull down their mask and call out the name of the order. Unsure if you're aware, but the virus travels through respiratory droplets that linger in the air. I may have not been clear but I wasn't discussing the food prior to oven. I was discussing the handling in food after being removed from the oven. The orders receipts sit directly behind the register there food is placed into boxes and cut into slices and in that process gloves were not worn. This is also visible from the car if you'd like to know. You claim that you "always" take phone orders; I'll assume not everyone in the establishment is informed on that as that was not my experience. read more

If I could give this restaurant less than one star for tonight, I would. Placed an order at 8:30 and still waited at the store an hour and 10 minutes before writing this review. Still haven't received my food. There was a skinny kid with glasses taking orders and he gave the worst customer service I've experienced in a long time. This location is very unorganized. I would recommend Papa Johns, Pizza Hut, Dominoes or any other mom and pop restaurant for faster service. After the wait, the skinny kid with glasses taking orders tried to tell me there was nothing he could do because my order was lost. Basically that's a lie because there's always something that can be done! He was just trying to rush me out of the store so he wouldn't have to deal with my order. At about five minutes after the store was supposed to be closed, we finally got our food thanks to Sergio. He's the only glue holding that place together. Thank you Sergio for your great customer service. read more

THIS is the best pizza that I ever had in my life! When I just take a nibble, it feels like I'm in heaven! Im almost out! it's just pure perfection. read more

If your in the mood for really good pizza at a really good price then this is your best bet read more

Pregio Pizza - Best pizza ever - Pizza Near Me - Downey, California

My kids love their pizza and bread sticks! I always request bread sticks to be made with pizza so they are fresh and it makes a difference the times they actually do it. Can't go wrong for the price and we love the fluffy crust. read more