This review is for Carlos who just towed my car via AAA. He arrived pretty quickly and was so kind and professional. The trunk of the car opened once we got moving on the truck (I was driving my boyfriend's car which I'm not familiar with and it mustn't have latched properly) and a box of my Christmas decorations fell out onto the highway in oncoming traffic. Carlos jumped out and collected what he could and I am so very grateful for that! He salvaged most of my ornaments while cars were running over my things. I was very stressed and not thinking clearly throughout the whole ordeal and he really stepped up to help. Thank you so much for going above and beyond and getting me (and my things) to the shop safely. Would highly recommend. The tire shop found the culprit that blew the tire out...posting a photo. Be careful out there! If this happens to you, call Carlos for a tow! read more

Preferred Towing and Storage - Towing Near Me

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Thank you Carlos for such an amazing job towing my yellow jeep on a busy day. You were so kind and compassionate. Thank you Aaron for checking on me as well. John Choi Oral and Maxillofacial surgeon read more

"I'd sure hate to break down here." ~Julie Roberts (Great song, by the way: https://www.youtube.com/watch?v=BrG1NUZa5Bs ) We were traveling on Firestone Boulevard just after getting off the 710 headed towards Downey when the fuel pump on a collector car we recently acquired went out. In a maxi skirt and sandals I helped my husband whom I affectionately refer to as "McDreamee" push the heavy metal behemoth thankfully somewhat downhill and safely into the nearby Target parking lot. He'll probably never read this, but... Thanks to the guy in the Chevy Silverado that got behind us to block all the a-hole traffic with blinders on and/or eyes buried in their smartphones! Eventually after waiting for the car to cool off a bit for a possible restart - which it wouldn't - McDreamee wanted the car towed back to our house so I called AAA. Enter Charlie from Preferred Towing and Storage, an outfit out of Santa Ana. Not only did Charlie arrive to us in a shorter time than anticipated, but he was friendly, receptive to our requests, and responsible in taking care of our car. Because the tow truck could not fit all of us, I stayed behind with our two little girls to grocery shop at the nearby El Super. Soon after dropping off my husband and our car, Charlie called to let me know that McDreamee was safe and on his way to pick us up. My husband and I greatly appreciated Charlie. Hope you get this fella if ever you are stranded! read more

Preferred Towing and Storage - Charlie in this outfit was the angel! 8/1/19 - Towing Near Me

Maybe this will speak to my rating: 3:00pm (Preferred Towing Truck Driver dispatched with the wrong equipment to try and get me on the road): "it will take about 45 minutes for another truck to come... their finishing their current job." 3:17pm (third party company hiring PT): "they are still on a job, it's going to be about an hour and you're next." 3:58pm (third party company hiring PT): "they will be there in 30 minutes" 4:34pm (third party company hiring PT): "they will arrive in 30 minutes" 4:49pm (talking with PT dispatcher who knew what was going on): "I just talked to my driver he will be there in 5 minutes." 4:54pm (tow driver from PT calling me directly): "I'm at X/XXX freeway" - which was 30 minutes away. HERE'S THE DEAL: Be honest with people so expectations are set. When I called the dispatcher directly with this company and told her to just be honest, she said she wasn't trying to be deceitful with the third party road assist I was using. She said things happen and it's hard to predict. I get it, after all, these are just estimates. I'm not unreasonable. Sometimes an "I don't know" is good enough. But when the driver that finally arrives (which was the only good part of this experience) tells me he's the ONLY truck in the company that has the equipment... that's a problem - especially when it wasn't "5 minutes" directly from the dispatcher... Coming from another county while on another job... come on! He couldn't have made it in 45 minutes as originally quoted even under ideal circumstances. That's not reasonable, nor honest. Omitting information is just as bad as lying. I could have called my own tow company instead of using roadside assist. She acknowledged she could have called me directly with updates, but didn't. She could have also called me to apologize, but still no call. Be honest and real like the driver who finally came and you'll receive higher ratings all around. read more

Terrible service Didn't keep appointment time that AAA set up for us Dispatcher(a women) was disrespectful in her tone and sent a tow truck that wasn't able to do job Had to have AAA call the tow service to make sure they corrected the issue read more

John Was Amazing ! Super Helpful & Great Attitude. We Need More People Like Him. Went Above & Beyond Was Able To Help Me With My Situation With No Problem read more

Service truck was quickly dispatched Communication was excellent The technician was extremely polite and accommodating The truck was clean and comfortable read more

I called AAA because my son's truck wouldn't start. First they sent someone out to diagnose the problem. Problem couldn't be solved so they sent Preferred Towing to tow the truck to a AAA approved auto repair shop. I got a call from Jesus a few minutes later. He said he got a rush call (me) and he was on his way. He arrived in 15 minutes with a firm handshake and a smile. He asked my son to try starting the car. The engine was trying to turn over, but no dice. Jesus didn't think the problem was gas related. Once he got the truck loaded, we followed him to Purrfect Auto. Jesus told me there were envelopes by the front door, and that that I needed to fill one out, seal the truck keys in it, and drop it thru the drop slot in the door. Easy peasy! If you need a tow, I highly recommend Preferred Towing. If you do call them, I hope you get Jesus! read more

Preferred Towing and Storage - Towing Near Me

Very disappointed with the service we received. We had our car towed through AAA and this is by far the WORSE company to date. They not only damaged our property, they also damaged the car and on top of that weren't answering the phone afterwards. They finally answered when we called through a different number and the guy said he would pay for the damages. It was all a lie! They didn't take accountability for the damages and now we have to get lawyers involved. What a headache over something that couldn't been easily avoided if they were more careful. Beware of their negligence, shady business and lack of care! read more

My driver today was Tony/Antonio, he's the best! totally went above and beyond. Best experience I've had towing a vehicle. Thanks for the help! read more

WE WERE RACIALLY HARRASED BY PREFERRED TOWING: Why a driver with Preferred Towing called my husband from two different numbers calling my husband a Black Animal? This Un-Man was called out for Roadside assistance because my husband had a flat tire. He towed my husband to a gas station and refused to change the tire. Demanding my husband to pay him more for changing the tire (They are not suppose to ask for our Credit Card or ask for more money). The tow truck driver started arguing with my husband and I told my husband to let it go because it was clear that it was racial. We then called State Farm to complain and so another Towing service was sent out. Then around 11am (mind you this was 6am when all this happened) the same tow truck driver called my husband 4x's from 2 separate telephone numbers calling my husband a Black Animal and so is his wife. Of course we reported it to Kaufman police and the officer said there was nothing he could do about the harassment. Preferred Towing knew this would happen because when I called their office to complain I told them I was going to report them to the police and they said Good Luck! read more

The kids left on some dome lights in our VW Atlas SUV this past week so I called AAA to have them come out and test my battery. Gabriel was dispatched and I received a couple texts notifying us that he was on his way. Quicker than I ever imagined, Gabriel was able to test my electrical charging system including my starter to ensure that I want spending a couple hundred on a new battery that I didn't need. After diagnosis, he had our new battery replaced in a jiffy and we were back in business with a fresh one. Thanks to AAA and Preferred Towing for getting back rolling again in no time. Gabriel was A++ read more

Preferred Towing and Storage - Gabriel was A++ - Towing Near Me

I called AAA for a tow service provided my address and destination address their driver called me i gave him all the addresses again 15 min later he called me again for the fourth time to get the address at that point i decided that i didn't want to deal with a braindead towing company i cancelled the call and asked for another towing company . Stay away from Preferred towing and their DUMBASS drivers read more

Very Impressed with the time response from these guys . AAA told me an hour wait , driver arrived in 10 min .A black gentleman by the name of Matt helped me and must say at first I was nervous . This black guy driving a tow truck , did he steal it ? Will he damage my car or worse rob me were questions going through my mind but this young man was completely professional, we'll spoken and helpful , I can't thank prefered and Matt enough for your service and great help . read more

Absolutely outstanding service from Brian Acosta he was at my car in a timely manner friendly service and most of all didn't leave us girls alone and gave an extra helping hand to find the problem out! read more

Preferred Towing has great people working for them. My car was dead and I made an appointment the day before for a 7:00 am pick-up and tow to my awesome auto repair shop. This clean brand new huge big truck showed up at 6:50 am and Marco J. got it jumped just long enough to load it up on the truck. He was a lovely human. Very polite and helpful. He told me to "Hop up into the Cab" which had a 5 step ladder to get into but it was such a clean cool truck and fun. Marco is a great man because he's raising 4 gorgeous son with his beautiful wife. I can't tell you how stressful this dead car situation was but Marco made it better for me. Thank you Preferred Auto for having such great people as Marco J on your team read more

These fkrs take forever choose someone else to do the job!!! Few hrs to get my ride towed and was less than 10 min from me!!

If I can give this company "0" zero I will, I purchased a battery on this towing company under AAA 6 months ago, the battery died and I called them the guy came and checked he told me my battery was bad And I need to replace the alternator so I can call him back to replace my battery, yesterday I had my alternator replaced this morning I called them back and a another guy came in and told me he cannot replace the battery! Very disappointed. I will never do bussines with this towing company ever again!!! read more

Mike is a very professional Tow truck Driver, he was cheerful/ punctual, went above and beyond accommodating transporting my truck

DIEGO had great customer service and did a GREAT job towing my Jeep. He is a professional and asset to the company. read more

Preferred Towing and Storage - Towing Near Me

Fuck this place I have AAA premium and I was going 40 miles away they try to charge me 200 and use my AAA card to tow my car I Ask why they said we don't like to tow cars that far AAA has fuck up by contracting companies like this. I had no choice but to give them 1 star so I can post read more

I called AAA because my vehicle would not start. Preferred Towing was dispatched and arrived quickly to my home. Joseph did a diagnostic and informed me the problem was the battery. The alternator and starter were in good shape. After consulting with me. Joseph proceeded to install a new battery. He completed the installation in a timely manner and I became a happy customer. Joseph was professional, patient with my questions, soft-spoken, polite, and thorough in his work. Because of Joseph, Preferred Towing gets a 5-star rating from me today. JS Irvine read more

Beyond ridiculous! Called AAA for a tow at 5:30 p.m., got a call from a driver around 8ish stating that he's running a little behind, but will arrive in 15 minutes. it's now 11:47, and the driver won't answer my calls. I called AAA back just to find out that the driver canceled my call. read more

AAA sent Preferred Towing. Ray was extremely helpful and very resourceful! He went above & beyond. Ray had his own personal tools that came in handy to release my car's spare tire from underneath my truck since I was missing the corresponding tool. (A different tow company the night before just said they couldn't change my flat tire and just towed my car home, leaving me to deal with my flat tire the next day.) Ray from Preferred Towing saved my day! I appreciate the great service he provided. :) read more

CHP called for a AAA tow after my son was involved in a collision. Driver was good and vehicle was towed after my membership was checked and approved. When I went to pick up the vehicle, they charged me $314 for towing. I advised that AAA approved the tow prior to it being towed and I was not responsible for the tow fee. Forty minutes later, my other tow truck arrived to pick up the vehicle. They would not release the vehicle unless I paid the fee. In order to avoid additional storage fees and reschedule my pick up, I had to pay the tow fee and now have to seek reimbursement through AAA. Avoid doing business with this office. As stated the driver was fine, it was the office personnel / manager that were horrible. Also, just a word of advise for the employees, when a customer comes in maybe try standing up and being professional instead of lounging in a chair with you sunglasses on while indoors. read more

My husband requested AAA service for dead battery Jan, 6, tech came promptly, checked battery was bad, It was installed April, 2022 by Preferred. It failed because it was the wrong size (H6) should be a H7. no problem. Then they wanted to charge me a $68 installation fee for new battery to remedy their mistake, I objected and called AAA, they said installation charge was normal. It was Saturday and I still objected. In the meantime Preferred supervisor called tech and told him to leave and closed the work order!!!!!! my car was not fixed! Monday I called AAA supervisor Mike who remedied the problem, got me a new H7 battery installed by mechanic of my choice and fully reimbursed me. Preferred towed my car to the mechanic very properly and professionally. In interim I received a text from Aaron wanting to be sure everything was well handled . It was not! I called 2 different times left voice mails. NEVER GOT A CALL BACK! End result, I wasted 5-6 hours of my time to correct their error, but ultimately AAA did the right thing a week later. Definitely not a reliable vendor for AAA and extremely unprofessional behavior. read more

Matthew provided amazing service, he was kind and helpful. He arrived right on time and my vehicle was well taken care of while being put on and off the flat bed. Matthew went above and beyond by helping with the narrow road we were in and by jump starting the battery so my car was not left over night with the windows down. I recommend this company 100%. Price was also very reasonable compared to other places I requested a quote from. Thank you! read more

AAA send this towing company to unlocked my door,he took 50min than someone else came and unlocked the door.My Pilar keypad was cracked and while driving it fell off and cracked.Called perferred towing told me to take pictures and send to their email and never heard from them again. read more

I called AAA to have my battery and alternator tested. Ronnie was assigned came out on time and was very respectful through the whole process and answered all my questions. He saved me over $300 by realizing that my alternator and battery were fine that it was just a fuse or computer issue. Keep up the great work Ronnie! read more

My wife truck got hit by preferred towing I got pictures and video and I when down to the address from the door they don't have no offices around L.A or Santa Ana I been calling for 3 weeks no response I send like 4 emails and same things no response and I keep calling and calling and I left a voicemail and they haven't responded back this is the email I got from them preferredtowingllc@gmail.com and I'm still waiting I when to get a Estimate pay $35 for a damage $1,100 at this point I'm going to report hit and run read more

I can't say enough about how great the service that I received today was from my technician, Angel. His thoroughness in explaining to me what was going on with my vehicle and friendly customer service was second to none. Could not have received better service from him today. Thank you Angel! read more

One of the drivers of a flat bed tow literally ran me off the road on the 22 freeway this morning. I called the dispatch to file a complaint and asked for a manager to call me back. No response from management read more

Preferred Towing and Storage - This is the driver - Towing Near Me

AAA sent Giovanni from preferred towing. Excellent customer service, on time, in fact he was early. Very patient with us, explained how to move the car once it was off the tow truck. Very professional. The lady who answers the phone was very nice and knowledgeable as well. I would 100% recommended this business. read more

Car broke down in not the most ideal spot. George was there within 15 minutes if not sooner. Put us on the hook and got us to where we needed to go. Great service. Great skills. Thanks guys! read more

This tow truck driver was driving reckless on the 91 East freeway. He swerved across a freeway divider because he was going the wrong way and some debris smacked the front of my car. He almost got my husband and I into a car accident. The driver was light skinned with black glasses. If only there was a way to complain to the company directly. This isn't cool at all. read more

Preferred Towing and Storage - The truck that almost caused the accident. - Towing Near Me

WORST Service I have ever received from this towing company!!! I don't know how triple A does business with these clowns! Waited over 5 hours for a tow!! Donna their employee was not helpful or truthful and would tell me they would be there within 45 minutes when I called. AVOID this company and these people at ALL costs!!! read more

They did a fabulous job. They were quick and efficient. Very professional. I would highly recommend them.

I would like to start off by thanking LEE my tow driver. Quick , professional and all around good guy bucket hat and all. Appreciate your service brother and good luck to your successful future! read more

We had an accident and Preferred Towing was called by the police after they cancelled my AAA tow call. Preferred charged me $355 for the tow on top of the storage fee, even though I had my own AAA and called. They also left my car windows down for a week in the rain. The windows were up when towed. They drained the battery, which was new and a new very large dent was across the whole back hatch. read more

This review goes for Giovani A I just had him as my tow driver he went above and beyond to help me find out what could be wrong with my car he deserves all the respect in the world he was paitient wasn't in a rush to take my car to the address I need it to go read more