This company is actually hilarious. The old, skinny, white haired, balding man at the front desk HATES his life, hates his job, hates everything really. His negative attitude was 10/10 - expected for someone who isn't happy with his life and doesn't want to work but can't retire cause he needs the money. Thats enough for the front desk little angry man. Onto the actual person who towed my vehicle, 2am tow and they scratched my rim.. SHOCKER! Worst company to ever exist, if you hate your life and can't afford to retire, i recommend applying to Pacific Towing! read more

Pacific Towing - Scratched Rim - Towing Near Me - Anaheim, California

Horrible customer service. Front desk guy gets mad at you because when he talks fast and you can't understand him he rolls his eyes. ALSO IT WOULD BE NICE TO BE TOLD THAT YOUR CAR IS PARKED IN A SEPARATE LOT. I've had to explain paperwork process working at law firm to many many people. It doesn't take a lot out of you to have that customer fully understand why you are asking them for their signature! Especially when they've never done this process before. Absolutely rude knowing I would have to come back after telling me "then don't sign!" and letting me leave read more

Where do I even begin? Our car was towed two nights ago while my sister was still in the hospital, so we couldn't pick it up right away. I called around 5 PM yesterday, and someone told me they close at 5. When I asked what would happen if we came after hours, they said there would be a $65 late fee. Later, my sister called to confirm, and the woman on the phone was extremely rude. She just kept saying they were closed. When asked what the $65 late fee was for if no one is there after hours, she couldn't give a clear answer--just repeated "we're closed." But the way she said it made it sound like we could still come get the car if we paid the late fee. So my brother went in person around 6:30 PM and was again told there would be a $65 late fee if we came later. Based on that, we returned around 9 PM, but were told it was "too late" and no one could help. Seriously? We didn't even want to come back this morning--because we still didn't know what their actual business hours were. If you check Yelp, it literally says 24/7. And they really need to understand that most people work 9-5 or even earlier, so some flexibility--or at least clear and consistent communication--would help. When we returned this morning, we came in calm. The woman at the desk immediately smirked and said, "You guys came last night, right?" I said yes, because we were told there was a late fee option. She replied, "Well, we told you we were closed." So I asked again, "Then what was the $65 late fee for if no one was there to release the car?" She couldn't answer. She just kept deflecting. Of course I got mad--we went back and forth because I was just trying to get a straight answer. She still couldn't explain anything clearly--so instead, I got kicked out. Here's what makes it worse: the tow truck guy was in the same room the whole time. He didn't say a word or try to help. At one point, he told us we couldn't park outside. Okay, fine--but does he not understand how packed the street parking is around there? We had to circle around just to find a spot. Not helpful at all. And the most frustrating part? We didn't go in to argue. We just wanted to get our car and leave. But the woman's sarcastic attitude and refusal to give a straight answer escalated the whole thing. This was honestly the worst towing experience I've ever had. Rude staff, inconsistent information, no professionalism, and zero accountability. If I could give zero stars, I would. read more

OMG - I was WRONG... NO THEFT !!! My camera bag was buried beneath the seat, and behind another camera. It wasn't until I pulled everything out of the car could it be found. My deepet apologies go out to you at Pacific Towing and to anyone who read my condemnation. I Was WRONG! read more

BEWARE!!!!BEWARE!!! My husbands's truck was towed with my purse and keys. He went to pick up the belongings and was charged $75 just for that trip alone and brought home my purse not knowing that I had cash in my wallet (inside my purse). The amount I had was $287. 2 $100 bills and 4 $20 bills. All they left was $7. It was money me and my daughter were going for Thanksgiving dinner shopping. Anyhow the money was taken. I talked to Kat the supervisor who was not at all concerned that her employees are committing a crime. She then continued to say it could have been the Fullerton Police that took it. I called Fullerton PD and had them check the body camera footage and they never searched the vehicle. She also stated that her tow truck drivers NEVER go into the vehicles when towing which we found out was a lie due to the photo of my husbands truck.(see photo below) We are not sure how they get these contracts with police departments with all these bad reviews and thievery that goes on here, but it was clear to me from Kat's lack of concern and disregard for the crimes being committed by her employees that this is a well known unspoken of thing that goes on here. I will be filing a police report. The investigation is ongoing so I wont say anymore. Other than that the gentleman that helped my husband was well mannered and helpful. It's not about the money it's about the principle at this point. read more

Pacific Towing - Never in my car huh?? Explain this??!! - Towing Near Me - Anaheim, California

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horrible experience. they broke my bumper off and I have a dash cam. as I left with my car the guy that broke it laughed then I found out by looking at my dash cam why he was laughing as I was trying to fix my bumper.they are careless and rude and very unprofessional read more

Beware, my car was impounded and was taken to pacific towing, when I called to see if they had my car and how much it would cost to pick it up I was treated like I was scum, I got the information and went to get my car, the person in the office was acting very smart alecey when he looked it up he told me a price $75 more than what i was just quoted over the phone, I had to get the car so I paid it and took the car home, they only had the car 8 days then a couple days later I recieve a notice of impending vein sale dated 3 days after I picked the car up, I dont know what they were trying to do but it looks like they were trying to scare me into paying more money, I was told by dmv to disregard the notice that it was not legal since I had the car in my possession, I am going to petition the anahiem and fullerton police departments to stop using them for towing and impound, I see im not the first person that has had problems with this business read more

I have no idea where to start, my mom's truck got impounded yesterday at a certain time I called and the lady that answered told me it would be 350 total to pick up today if I got there by a certain time I got there one hour earlier than what she said, and the older gentleman in the front try to charge me $100 more look like he was playing dumb like he had no idea like it was a mistake on the computer Please be careful and double check fees read more

Yelp made me choose a star. Last night my daughters car started to have engine trouble. We called this so-called company for a tow & scheduled it with a man who answered the phone @ about 8pm. It was set up for 7:30 am this morning. Needless to say @ 7:45 we called the "company" again and we were told that they had no idea who we spoke to last night night but that they didn't open till 8am. So here we are waiting for an unreliable service! We both (my daughter & i, had to be at work & didnt have time to waste on these types of games)! I immediately became enraged at the lack of professionalism received from this "company". I told him to cancel & that I wasn't going to pay $280 for an 8 mile tow to an irresponsible, inconsiderate so called tow service! His reply "Gotcha" Unbelievable That said it all! I guess they don't need new customers or the money. They must be doing quite amazing business wise! Good news came from this though, I called another Tow company & was quoted $105 cheaper with an immediate pick up! So sad you lost some money! & a new customer! People Beware! read more

Called to ask about a truck on the auction and just got rude responses and the guy on the phone was trying to be tough and stated "we will ban you from the auctions for bidding on cars you won't pick up" this is also the first time I've bid on their site and all because they couldn't provide accurate information on the truck's condition and not be honest. I proceeded to not pick up the truck and laughed then hung up. Costs nothing to be decent. read more

Edgar, just dumped me at a corner away from the police officer view, after a car accident this evening. He gave me the same excuse that he gave another person that complained here "there's only two of us, and I have to get back on the road" when he was backing up my car in the middle of the street, with traffic going by, he just got in and was about to start driving with the passenger door open! A car driving on the street would have crashed into it. He said the charge was $200 now and $250 after...? I'm sure going to call AAA to let them know what a terrible service Pacific Towing does. read more

If I could give zero stars I Would they move slower than a sloth are unproductive and unprofessional. The way the speak to customers is rude and entitled. They work slower in technology and I would rather carry the car on my back then to work with this company again. Take your services elsewhere and money is to another place. read more

Horrible service deserves 0 stars. Accidents happen not the end of the world the driver put his hook on my axle and messed it up. He was apologetic and nice about it. However Nick the Manager / owner hung up on me when I asked him how would he like to proceed after getting the quote from salinas tires to repair it because I don't fee I should have to pay for the damage. He got upset and said he wasn't paying for the damage, laughed at me and said good luck have a nice day. I have photos and proof I don't understand what business owner would hang up on someone after they literally fucked up my truck. Very unprofessional read more

Pacific Towing - Towing Near Me - Anaheim, California

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Im waiting 2 hours for this company to show up to fix a flat tire and they are giving AAA and myself the run around. I've filed a complaint with AAA ad I continue to wait here. Stay far away from this company. read more

Car blew a tire on the off ramp but they were super quick to arrive and reasonable rates. Very happy

Great company! The best customer service I've had the pleasure of experiencing. They have a great history and work with police department. Very professional, calls are answered immediately and doing business with Nick was as good as it gets. If you ever need reliable and affordable towing, call them up, you won't be disappointed. read more

Quick and professional service. Would recommend again. Arrived quickly, within fifteen minutes of call. read more

HERE'S MY 500TH REVIEW ON YELP. So here's the short story: Around 10:20PM on 01/24/19, I was going SB on the 57 when all of a sudden, some huge object flew towards my hood and ricocheted to my windshield, completely damaging it. I was able to pull over and called AAA immediately. After giving my information, they dispatched a gentleman named John to the scene. He came within 10 minutes and hooked up my car and even took it to the main street after calling CHP so they can make a report. Once that was done, he professionally towed my car all the way back home. I've had many good experiences in the past with the towing services that AAA sends over, but this guy really seemed to love what he does and customer satisfaction was #1 for this guy. I couldn't not give this guy a tip because of his professionalism and being able to communicate with me in a friendly manner. Once again, huge shout out to John and if you ever get this guy, you're in for a good treat. Thanks for all your help. read more

My car was stolen and towed to there yard Nick and his staff were extremely kind and helpful when it came to taking care of my property while being stored at there yard unfortunately my insurance had it towed somewhere else where my property was not taken care of but Nick was cool and even went out of his way to help me deal with that properly read more

Dispatch was very courteous and friendly and driver showed up a few minutes later. I highly recommend pacific towing for any roadside assistance or towing needs. They are fast, friendly and very knowledgeable. read more

This company take orders for tow and doesn't show up. No updates on delay , then claims they will show up 2 hours later and pages you out later every 15 minutes. Claims only has two driver, so why accept the order! read more

I called this towing service at my complex to tow a car parked in my spot. The driver, Edgar, arrived promptly and was very informative and friendly. Great service! Thank you guys read more

Great company. Drivers are friendly and they are always helpful. Used AAA and they can out to LA area to pick up car and all the way to anaheim for vehicle drop off at my shop of choice. Thanks to Nick in the office and driver Raymond. read more

The driver, Edgar, was very helpful and informative, Everything was straightforward, quick, and easy. Very happy with there service... read more

Contracted this company through AAA Initially started out great until I was informed that my tow would cost upwards of 280 dollars because my premium status wouldn't take effect until January via AAA I expressed my concern and stated that I would have my wife call another tow . Edgar then proceeds to tell me that they (the company) wouldn't accept the call because they were already there. My wife talked reason into me and persuaded me to pay the fee. Edgar then says " we'll I'm not about to go back and forth with you " mind you HES not even the technician that is going to be towing my truck because he did have the right equipment. As I'm signing the agreement things go left and he tell the other driver of the flatbed to just leave . They do . I asked the other driver if he was going to just leave my truck here in the rain? He stated " that Edgar was his boss and he had to take his orders " . Let me say this to Edgar on truck 28 Karma is real ! read more

This is the worst tow company ever they are so slow and they have such a bad attitude . They let you wait at their other location waiting as long as they can . read more

I was in a collision and called AAA, they sent pacific towing :I had to wait over 30 minutes for truck to show even though they were literally around the corner; once the tow truck arrived he proceeded to attend to the young lady that was responsible for rear ending me ; driver chose to tow her vehicle instead when I was the one who called. Bad attitude and terrible service. read more

The driver Rodger was great, customer service was spot on and was very helpful definitely recommend this place and if you get Rodger even better for you read more

Towing staff did a nice job. Office staff short & rude upon arrival. Did not make eye contact. read more

I was broken down on the 241 , during heavy rain in a service truck . Pacific towing took on the job and got me off the road safely. Thank you read more

John was amazing!! Super fast arrival, took care of me, super humble guy. He made sure I was aware of the towing payment how much it'll be to my house and recommended towing it to a local shop to save myself some money since my house was 24 miles away. John is the best! read more

Pacific Towing - Towing Near Me - Anaheim, California

Never in a million years thought I'd Yelp a towing company but then again I've never called one. Here's the thing about towing companies, you need them when you least expect it. There I was East bound on CA10 in rush hour traffic on Friday night... out of gas. I'm panicked, terrified in fact because I could not reach the shoulder and my two kids were in the car. My guardian angel turned out to be a Pacific driver. Please help me find his name & home address and pay it forward by using this do-good company. If it weren't for them and this unnamed saint of a driver my vacation was ruined & my wife would've killed me. read more

Josh to the rescue! Great attitude! Was smiling when he greeted me and showed that he really care to help. He for sure is a Great asset to the company.His conversation made me feel at ease and made me feel like I had nothing to worry about specially since I let my keys in my 89 Jeep Wrangler but he open it in less than a minute. I was highly impressed with his work ethics and attitude. Another happy AAA member! Thanks! read more

This review is 100% for John. His customer service and knowledge are in my experience top shelf. I can't say enough and express my gratitude for his service. John made the whole process an easy one, he showed up extremely fast, he attempted to jumpstart my car (that didn't work) and had it on the back of his flatbed within 20 minutes. He got my car and myself to my destination and was great all the way. I honestly can't say enough about my experience working with John. If you ever need a tow and find yourself giving Pacific Towing a call I highly recommend you request John and I promise you will not be disappointed. He is professional, polite, and as I mentioned he knows his stuff. Thanks again John! read more

Pacific Towing - My man John doing what he does best! 10 STARS! - Towing Near Me - Anaheim, California

Place is very unorganized and not ADA regulated, Owner/Manager called me disabled, when I have to take my disabled sister in. There is no parking whatsoever to get in and owner tried kicking me out for no reason of trying to find parking to get into the facility. If I can give zero stars I would. Even there own tow trucks can't find anywhere to park so they have to park in the red zone. read more

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I left work early because I had several errands to do before throwing a birthday party for my daughter with her friends. As I approached my car, I saw that it was a little tilted to the right. I thought to myself, I must have parked it really crooked in my haste to get into work. I checked the left side of the car and it was parked straight and well. I walked to the right side and saw that my front right tire was completely flat. Thoughts started going through my head. Again??? My car must be a magnet for punctures. Murphy's Law is working overtime. I can't be late because kids are waiting to get picked up in an hour and a half. I immediately contacted AAA and they provided an estimated wait time of 30 minutes for a technician to arrive on site. The parking lot at my work is huge and has a couple of hundred cars on the lot. I was worried if I will be found in this sea of cars. I was amazed and impressed when I saw the tow truck on my rear view mirror after waiting in car for only 15 minutes. Yeay, I am saved! The technician greeted me with a smile and gave me a friendly reassurance that my tire would be replaced quickly and I will be on my way back on the road. He also gave good suggestions on repair options or just replace the tire completely. It took him approximately 10 minute to replace my tire(move the car, remove the spare, remove punctured tire, replace tire and mount the punctured tire in the spare section). The technician performed this task in the sweltering, humid heat of the afternoon. *APPLAUSE* I was safely on the road and was able to get my errands(i.e. pick-up ballons, cake, favors) completely done and was on time to pick-up my daughter and her friends after school. The prompt response time truly helped me in making my daughter's birthday a special one without delay. I am very grateful and thankful for the excellent service I received. read more

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If I could give them zero I would. My daughter Got Into a terrible Accident and we used them to tow the vehicle. The driver Micheal was told multiple times where to take and drop off vehicle. He dropped it off in an alley and now I have to pay to take it out of the impound yard. When we called to see if they can rectify this they hung up in our face. This company is garbage and so are the people who work here read more

Unfortunately had a flat on the side of the freeway on the way to work. The emergency freeway services were great but couldn't solve my issue. Enter Josh from Pacific Towing. Much like my previous experiences with the awesome John (shout out again to that dude!), Josh was quick to show up, super friendly, knowledgeable, 100% able to identify and handle my problem right away, and he went above and beyond by making sure my other tires were full and suggested an alignment (which I needed AND that identified a worse problem)! These guys really know their stuff! They are always so kind and friendly, they make you feel like they really do care and, ultimately, when you're in such a helpless situation, isn't that what you really want? If I could give the amazing folks at Pacific Towing 100 stars, I absolutely would; kudos to them!! read more

Horrible experience with this company, the office staff is rude; very unprofessional. Tow company more like robbery company. I don't know how they justify in their mind but it seems like shady loopholes to get money read more

Edgar with Pacific Towing is awesome! This was a tricky tow with some tight turns! Edgar keep with it and persisted until he was able to get the car up on the tow hook! Got the car in the driveway and saved the car from being impounded by the city of Anaheim! Thank you Edgar for your persistence and your sweet smile! read more