As a damsel in distress,I was so blessed to have been sent a true night in shining armor when Carlos showed up to tow my Corvette out of a parking structure Brea Embassy Suites. The truck couldn't meet the clearance which was worrisome hence the car wouldn't start. Carlos showed up with a positive attitude and a problem solving mind. At first I was worried, but his quick thinking plan,confidence and professionalism gave me hope that the impossible might work. It took a bit of time but worth every minute of the daunting task to hoist my car up the curved. Driveway. Needless to say,I was beyond impressed. Next time I need a tow,I'm requesting KO Towing and hopefully Carlos will arrive with his upbeat, positive,professional attitude. He's a gem. read more

Very very disappointed Scammer alert ! So quick to take cars but so slow to get back a refund when they fuck up ‍ read more

Extremely frustrating and unacceptable experience with this towing company. We woke up this morning to our vehicle towed by this company. We were initially quoted $715 for release, which was later reduced to $600. Even after reduction, the pricing still felt excessive and unreasonable for a same-day tow where the vehicle was held for a very short period of time. Although the breakdown of fees (tow, storage, labor, and additional charges) was explained, the total cost felt inflated for the situation. The amount charged for what was essentially a same-day tow felt disproportionate and exploitative given the urgency and lack of time the vehicle was in their possession. When we arrived to pick up the vehicle, we were then told their credit/debit card system was "down" and that only cash or Zelle would be accepted. This eliminated the ability to use a credit card and forced immediate payment without standard consumer protections. The combination of high, inflated-feeling fees and restricted payment options made the entire experience feel coercive and unprofessional. I strongly recommend anyone dealing with this company to confirm all fees in writing and verify acceptable payment methods in advance before going to retrieve a vehicle. read more

Even though I did not end up getting my car towed by KO Towing they still left a great impression. Aram and the dispatch team were quick to respond gave me clear pricing and genuinely checked in to make sure I was safe. That kind of care and communication goes a long way especially compared to some other companies I reached out to like Bee Towing and I-10 Towing whose pricing was a joke. KO was professional fair and focused on helping me not just getting paid. Huge props to the team for being responsive honest and looking out for both me and my car. Appreciate you all, and even though I did not end up getting my car towed by KO Towing they still left a great impression! Would choose them for sure! They had a driver even on standby to make sure that I was taken care of in a timely manner as well! That was a first! read more

Had Freddie to my Ferrari 599. He took extreme care while loading and unloading the car. Car is lowered which adds to the difficulty. He also was careful strapping down the car via the barrels of the wheels. Nice friendly guy as well Highly recommend this operation. read more

KO Towing and Recovery - My car - Towing Near Me - Fullerton, California

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Unfortunately had to get my vehicle towed do to a faulty clutch, I've always had horrible experiences with other companies but today was different. KO towing dispatch was as helpful as I could ever ask for and the driver Rodney was so great, called me to give me his time of arrival to my location. Great service and also his truck was very clean and shiny. Will definitely request them again, they are sports car and low car friendly. THANK YOU KO read more

KO Towing and Recovery - Vehicle loaded onto flat bed - Towing Near Me - Fullerton, California

Wouldn't recommend! They messed up my car all because they didn't bring the right equipment. I literally let my insurance know before hand and I called them personally to let them know. Then the driver lied to my insurance company saying the shop was closed. He had my car up by 4:00 the shop is down the street and they close at 5:30.! How is that possible! Then I get a random call the next day saying my car was at the yard and the man told me the shop had denied my car (which was a lie)! I called the shop to complain because I had let them know before hand to ask if it was okay. She let me know that he never tried to drop off my car and this is a thing that tow companies do to scam the insurance company for more money. He just made my whole situation a lot harder! All because the man was lazy and a scammer! read more

KO Towing and Recovery - Adding more damage to my car! - Towing Near Me - Fullerton, California

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Excellent service family owned business these nice Gents was very courteous and made sure the process was easy. Will use them again read more

KO towed my Audi Q7 when I got a flat. Serviced through AAA. Freddie, the driver arrived early and was friendly. Caught a ride with him to the shop. Truck was clean and comfortable. Great job KO! read more

Watch out with this company. They are shady they will not tell you why you got towed and they seem like they will charge for anything and will not give you any information. Seems like they have a plant to get towing business going. Do not call for towing with this company as they have shady workers who are incompetent and barely have any brain cells as they can't answer simple questions. Pathetic. read more

We recently had our car stolen and totaled, front passenger side wheel was completely gone and had to be towed. We used our AAA membership for the first tow with a different company and there were no issues. We scheduled our second tow with AAA and we had Brea Tow come. The driver was very rude, asked why we didn't have our car towed from the tow yard to the junk yard and told us AAA is refusing the tow because the tire is missing. I told him that AAA had our car towed before with no problem and there had been no change with the condition of the car. He then told me that I need to go to the junk yard, get a tire, put the tire on, and he'll come back and he'll tow the car. I didn't have a good feeling, so after he left us I called AAA back. AAA called a different company in the same area, KO Towing & Recovery. The tow driver Xavier called me to inform me he was about 10 mins away. I told him that the front passenger side tire was missing and it was on a drive way and would he be able to tow it? He said yes, there shouldn't be a problem, I'll be right there. When he arrived he was extremely friendly & professional and got the car on the tow bed within 15 mins no problem! It was such a relief! It was a little more work since the tire was missing, so I'm assuming that's why Brea Towing's driver refused to do it. We were very grateful & appreciative of Xavier's expertise and overall customer service. If I could leave 10 stars I would! read more

Michael is easy to work with. Great job and always on time. Used many times for work! Love the awesome service.

I have USAA Roadside assistance and requested service for a flat tire at 9:41pm. This company was assigned to me and quoted a 60-90 min wait. I called them to see if there was a possibility to improve ETA as I had my 4 year old toddler with me. The lady who I spoke to said no and that's the best timeline. I waited the entire 90 min and call her and the lady again tell me that they had a priority call and will be another 30 min. After that I called USAA again and told them the situation they apologize and said they will get in contact. Now it's past midnight in a neighborhood I don't know and junkies roaming around, I get this text that they no longer will come help me. This company should be ashamed of themselves and should've of reported my insurance company that they do not have the capabilities of completing this service as soon as they got their "priority" call. I waited in vain for 2+ hours and at the end I had to find a towing company on my own that can help me get safely home. Beyond disappointed and if customer service isn't their priority then they don't need to be in business! read more

KO Towing and Recovery - You can see the timeline! Pathetic customer service! - Towing Near Me - Fullerton, California

I really had high hopes for this place! Anthony N was so quick, and had such a great attitude! I couldn't believe how fast they arrived! Edit: Turns out they were unable to tow the vehicle and said a larger truck would arrive in 20 min and was just down the street. It's been 2 hours and my truck is still here! I'm honestly pretty pissed! Was hoping these guys would be better. The two gentleman I talked to were nice but it's unacceptable that a replacement has not arrived yet! Edit 2: I made a call an hour ago and they said they would finally be here in 35 min. It's now been 3 and a half hours and no one has towed my truck! Who dropped the ball? Who's fault is it that I had waited for nearly 4 hours and no one is here yet! Unacceptable! Edit 3: 5 hours later my car was finally towed. I called at 1:30pm, it's now 7pm. While I'm angry at how long it took and whoever it was that kept giving me wrong updates, I will say that the man that towed my vehicle was very nice and helpful. They just really need to be honest about how long it's going to take. I wasted a lot of gas driving back and forth to check if my truck was towed and gas is $5.50 a gallon right now in my vehicle. I probably spent $20 in gas just driving back and forth every time they said the would be there. Fire your dispatcher. read more

KO Towing and Recovery - My truck still here 4 hours after ordering a tow! - Towing Near Me - Fullerton, California

I couldn't be happier with my experience with KO Towing. The process was completely seamless with great communication from the company. I contacted them for a scheduled pickup in Anaheim. They were very reliable and showed up on time (actually early), which hadn't been my experience with other companies in the past. We were helped by Ron, who was knowledgeable and super friendly. Great customer service! Overall great experience with KO Towing. Affordable, reliable, company with great customer service, I definitely recommend! read more

All of the negative reviews are accurate. It says something when so many people have the same exact experience. Battery died and my insurance roadside assistance assigned KO at 10:50pm. Initial estimate was 45-65 mins. At midnight, I called KO directly for an update. The unsympathetic guy that answered said someone would be there within 45 mins. At 1am, I called again and the same guy said it would be another 45 mins. I said that was the same time we were told, an hour ago. He cut me off and said "that's an estimate". Called the insurance back and they were surprised that we were still waiting. They offered to call KO directly and explain that we have an uncomfortable 3yr old and we just wanted to get to the hotel. She said the guy acknowledged we had just spoken and said someone should be there in 30mins. The lady at our insurance company said we could see if another company would come out, but that would be starting over. She didn't know why a company so close was taking so long. I looked up the company address and they are less than 5 miles away. At 1am with hardly any traffic, it shows an 11 min distance. At 2am, we called again and the same guy said "let me call right now". Low and behold, I receive a text alert from my insurance that a driver is on their way. So for 3 hours, KO sat on this simple request for a car jump. Oh, and the dispatchesdriver was 30mins away. The guy that finally came out was nice enough, but our pleasant 3 minute interaction was far overshadowed by everything prior to. Horrible experience, extreme lack of honesty and accountability. With so many similar reviews, it's a wonder they are still operational. read more

KO Towing and Recovery - Towing Near Me - Fullerton, California

They were late on my tow through AAA. When they did "arrive" they claimed they knocked and waited and canceled my tow. I was by the front door and there was nothing and my ring camera showed no one knocked. They didn't even bother calling me before arriving or when they arrived on site. read more

Clutch issues on my car rendered it undrivable. Got these guys through AAA Roadside Assistance. The driver Anthony helped me out. Super friendly and courteous, the trip to the repair shop was actually enjoyable. The response was fast and communication was clear, with updates from the team to let me know the status. I was never in the dark. Treated my car right. Can't really ask for better than that~ read more

ANAS Was very professional nice and the respinse time was wonderful. Thank you for helping me get my car safely to my mechanic in Costa mesa, California read more

KO Towing was contracted by AAA Roadside Assistance because my keys got locked into my trunk. Rico came to save the day! My car key lanyard was wedged incredibly tight on the trunk door and could not even be moved from left to right. Rico assessed the problem, tried to troubleshoot, and made several attempts to get the trunk open, but unfortunately the trunk latch from within the car was not functioning properly. He even tried to access the trunk through the back seat, but trusty Honda and all their locks took this route off the table. His only way to get it out was to apply pressure to open the trunk enough for him to fish it out with a tool, and then slide it out. I truly did lose hope for a bit, but that didn't deter him at all. He seemed to enjoy the challenge! After trial and error of trying to fish for these keys in the dark (finished at almost 2am) and only being able to see the keys through a small crevice in the trunk, he was finally able to get them free! He saved me from the trouble of having to find a locksmith the next morning, and saved the groceries that were trapped inside! Rico was very knowledgeable, professional, and determined! I would definitely entrust KO Towing and Rico to help with any roadside assistance in the future. Thank you, Rico!! read more

KO Towing and Recovery - Lanyard wedged in trunk door. - Towing Near Me - Fullerton, California

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Ronnie towed my all wheel drive hybrid car across OC & I rode along. The car needed extra care because of the AWD and he did great and was calm and confident. Thanks Ronnie, you were super professional, really kind and played great jazz in the cab. Highly recommend! read more

One of their service technicians almost lost complete control of my car when they were trying to lift my car on the tow truck, the brakes gave out completely, luckily he pulled emergency brake lever on the side of the truck but there was damage the back of my car when it hit the back of the tow truck and i reported it to Triple A, eventually they contacted me after triple A contacted them multiple times, they said they'd fix the damage but then went radio silent again. Do not recommend tows from the', they have unsafe tow trucks and are completely unprofessional stay away!!!. read more

The dispatch Is to be commended. He called me right away and kept me current on tow arrival. He called couple times and text me until got my flat fixed Then he called around to make sure we found a tire shop that would be open and had it specific tire in stock. It is about time to close on a Saturday evening and Sunday some tire shops are closed. Jesus P Ramos got me back on road ! With a smile n good attitude to boot! Thank you Sir Col 3 23 whatever you do, work at it with all your heart... read more

Amazing work and tow service! The person who helped me was Jimmy and he was a great person!

They tried to scam me out of $300 and should be reported to AAA. When I told them I couldn't pay them, they dropped the scam.

Long overdue review, I've used KO Towing and Recovery twice and each time was better than the last. I requested service via AAA and I got them by chance the first time, and by request the second time. Superior customer service. I've worked with Chito and Christian. I had a flatbed tow, and was stranded on the side of the freeway. Estimate was two hours, I followed up with dispatch personally because it was late at night and they expedited the best of their ability. Pushed the estimate to 1 hour, came in 20 MINUTES. AMAZING. I will forever use their company and recommend them to everyone should the occasion arise. read more

My car had to flats today in Compton and Chris A. And his partner were super helpful and respectful. He communicated his ETA and drop off was very precise. Thankyou for your service read more

Yeah, not really sure how these guys have good reviews. I'm sure they pick and choose what they want to do which makes sense. But our insurance works with them and decided to dispatch them for our tow. We were told would have someone out within the hour. Sweet no problem. I am not even there so i don't care when they come. Well 2 hours go by. Haven't heard anything. Car is still at the location on our cameras. Was told 40 minutes. Okay another hour goes by. 40 Minutes again. So we were told 40 minutes every hour for 9 hours. Well 9 hours later, they never showed up. They lied and said they drove by the pickup location and no vehicle was present when it was the only vehicle at the location, and lastly our cameras would have shown the tow truck drive by as they show every car that drives by our pickup location. So shows what kind of company this is by the dishonesty. Easily could have just said, " hey we're not going to make it, please dispatch someone else." Not hard to do and wouldn't have wasted 9 hours of insurances time, and mine. read more

Daniel Delgado was our Tow truck driver on early Saturday morning. I am so grateful he was able to help us due to my engine skid plate falling off during the night before, 2 minutes away from my hotel. What an exceptional, professional, great customer service, and most of all, I felt safe being driven to my long drive destination to Chatsworth! He turned a very stressful situation into a successful peaceful day! I really appreciate Daniel! read more

KO Towing and Recovery - Daniel taking great care of the horrible situation! - Towing Near Me - Fullerton, California

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I have a 1973 datsun 240z, I had some issues and decided no to drive it, I have insurance so I called and open a request to tow my vehicle. The called was made before 1900, it's 1 am and the driver hasn't arrived to pick up the car yet.... the big problem is that I had to leave the car stranded in SANTA ANA on the street by itself. They kept changing Eta arrived time. The insurance blames the tow company and vice-versa. Very disappointed, however it's very easy to blame the insurance for the lack of professionalism and careless actions. I assume they go to those personal breakdowns and leave the insurance claims for last. read more

Long story short, went to a wedding in south Orange County, locked my keys in my truck. Addison came to the rescue, and got my door popped in no time, they know how to execute, and get us to safety, or back in the road. I can't recommend them enough, contracted through AAA, and known in their community. I stand behind KO TOWING you should too:) read more

KO Towing and Recovery - Towing Near Me - Fullerton, California

Rudy is the man!!! Thank you Rudy for handling the job (which was not easy). After a drunk driver slammed into my parked car in Newport Beach rendering it completely un-drivable, Rudy got it up and out of there and made it look easy. He was so kind, so polite, caring, and helpful. I'd recommend KO Towing and especially Rudy anytime I'm in a situation needing a tow. Thank you Rudy! read more

KO Towing and Recovery - Towing Near Me - Fullerton, California

KO Towing was responsive and honest about the time it would take to get us a driver. When they got on-site, Ricky was extremely helpful and professional. Would highly recommend KO Towing, especially Ricky, in a pinch! read more

My truck died so I decided to use the roadside assistance through my insurance. I got a text acknowledging my request but it didn't get assigned to KO Towing for half an hour. Once KO Towing was assigned, I was given a 60-90 minute ETA. Ouch! Ok, I had plenty of time to run to the restroom but hurried back so I wouldn't miss the tow truck. Over 2 hours had passed since the 60-90 minute ETA (2 1/2 hours since my initial request). I called the company and they advised 25 minutes. At this point, I considered canceling the request and just paying out of pocket for a different tow company. I stuck it out and waited...again...after 40 more minutes, I called again. This time they said 12 more minutes. Their timekeeping is obviously different than yours or mine. So I waited 21 more minutes after the 12 minute estimate but I'm due for another restroom break at this point! I call back and am told they will have the driver call me...never happens. I call yet again after 10 minutes and they tell me 7 minutes!!! I'm trying to do the conversion in dog years at this point! Ronnie the driver shoes up 8 minutes later. Ronnie was very friendly and courteous and he's the only reason for the second star. So I waited over 3 hours for a 60-90 minute ETA. Despite Ronnie's friendly service, I will never recommend KO Towing and Recovery. Life is too short! read more

I had my car towed from Irvine to Pasadena. This guys was on it. Rudy keep me updated on what was going on and his ETA. As soon as he got the call he contact me immediately. He was polite and very professional. I totally not only recomes this towing compay, but Rudy who is awesome. Thank you for all your help Rudy. read more

KO Towing and Recovery - Towing Near Me - Fullerton, California

My car's battery died. Had to hav car towed to the auto shop. Just met Anthony. He was such a great help. He was gentle with the car and was very careful not to damage the drive way or the car. Great service. Thank u read more

Professional and timely! Thanks Leo for helping us out today. Putting you on speed dial.

Very courteous service, Onass was so polite and helpful I would highly recommend this service especially for us gals that are terrified when we break down and don't know what is wrong with our car!! read more

This company is dishonest and holds no liability for their actions I had my car toed by their company their driver left the hooks underneath my car and drove it off the truck and said that there was no damage and would not give me any of his information Leo or David would not call me back I tried to call triple-a insurance and they kept giving them the run around as well. read more

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I had scheduled to get a tow the night before for a 8:30-9 am window, KO was contacted and keep sending me texts saying they'd show up in 20, 30, 40 mins.... It turned into over 3 hours. And i finally decided to cancel and use someone else. Avoid these guys. read more