From the initial conversation on the phone to schedule service, to the friendly tow truck driver, it was amazing service all around! Friendly, efficient and great communication. read more

I would give zero stars if I could. This company towed my vehicle from my doctor's office parking lot under completely inhumane circumstances. I had a valid handicap placard clearly displayed. During my appointment, I experienced a medical emergency -- a collapsed airway and respiratory failure -- and was transported to the ER. My car was left in the lot because I literally had no choice. Instead of showing any basic compassion or common sense, this company towed my car anyway. My husband couldn't immediately retrieve the vehicle because he was home caring for our one-year-old child while I was in the hospital for over a month. By the time he was able to locate the car, we were charged nearly $1,000 to get it back. For a situation that was completely out of our control and medically documented. I provided proof from my doctor confirming I was transferred to the ER during that exact time. It didn't matter. They refused to work with us or take any accountability. I filed a complaint with the Better Business Bureau -- ignored. I attempted to pursue this in small claims court, but the owner has made themselves nearly impossible to serve. Even when I paid to have paperwork delivered, they signed for it in a way that was intentionally illegible, preventing the case from moving forward. I was ultimately forced to drop the claim due to my ongoing health issues and the stress of dealing with this company. This isn't just bad business -- it's predatory and unethical. Towing a medically compromised patient's vehicle from a doctor's office and then profiting off the situation shows a complete lack of humanity. If you have any choice at all, avoid this company. read more

My vehicle was towed by this company at no one's fault but my own. So I'm not mad at them for towing my vehicle I'm upset because they thought it to be a laughing matter. While I was clearly upset and not feeling well the employees there seem to have thought it was a laughing matter. Where I have always supported veterans and the respect that I have for everything they have done for this country. I was embarrassed for how they thought my financial hardship was a joke. And of course they only take Zelle payments. So I feel that this company needs to take a course on how to speak to customers with respect and know that laughing at someone's financial hardship is unacceptable in any situation. As I was upset, but never once raised my voice or yelled at anyone because I knew that it wasn't their fault my vehicle was towed. All I'm saying here is do better. read more

Thank you Robert for coming to the rescue. Robert came very quick and courteous. I needed a tow truck to tow my car from Sam's club to the bmw Buena Park service center. I wasted 3 hours because aaa sent the wrong tow truck. I should have called veteran's towing right away. He came, spent a very short time to put the car on the flatbed, and quickly took me to the bmw service center. Definitely a 5 star service. Will call them again for future towing. read more

Very disappointed. DO NOT USE THIS COMPANY! My husband is a truck driver and his tractor broke down. The company hired Veterans Towing to tow the tractor back to the yard. Everything was fine until the tow truck driver hit our parked vehicle while he was backing up to drop the tractor. Come to find out the tow truck driver doesn't have the proper license to drive heavy duty commercial vehicles nor did he have insurance paperwork on him. He had to call another driver for it. That didn't help because it was expired as well. I filed a claim with my insurance company and was informed that the company hasn't responded. The DOT number on the truck shows as NOT ACTIVE. When you search up this company it is linked to another location in Anaheim. Same owners, same phone number but different CA and DOT numbers. I will be filing reports with every government agency to pursue this matter as it caused over $5,000 in damage. read more

Great customer service. This company went out of their way to help me with my vehicle. I appreciate all of your hard work!

Booked a tow with them to haul my car about 75 mi away. Everything went pretty smooth, minus the truck getting a flat tire, but they changed the truck and brought my car to the destination. Very reasonable pricing as well, much better that a few other places I called around that gave me "we don't wanna do it" price. If I need a tow again, I'll give them a call. read more

Scam artists. They will tow your car without valid cause and you'll be left hanging to foot the bill. Be aware of this company!!!

Derek was awesome! He helped me pick up my motorcycle and strapped it down perfectly without ruining any of the parts. I would definitely recommend this tow service for anyone that has a motorcycle. Cheers! read more

I was involved in a major accident a few weeks ago. The driver who towed my car wouldn't let my family get my belongings from the car because he assumed it was a drug or alcohol related accident. I'm offended someone would make an assumption like that about my character, and be rude to my family member. I was hospitalized for the last few weeks, otherwise I would have written this review sooner. How dare you make an assumption like that! Shame on you! Very unprofessional! read more

I am leaving 1star only because I cant leave a zero. reasons for why are. I had booked a tow 5 days in advance for a tool box delivery at 8 am. The tow truck was 2 hours late and I was waiting without a phon call. when I called asking why the truck wasn't at my location. I was told it was in Rialto and would not be at my location until later. I was wondering why I hadn't been notified prior so I could call the company that was waiting for my arrival. this lack of customer service had already put me in a position with my new employer that could have been handled if only a call was made to me. I absolutely will be speaking about this situation with the owner of the company that I no longer work for so maybe next time he recommends a tow company to whomever again it won't be veterans. I'm so sorry for this post. I would have loved an opportunity to speak with the owne. for I'm a veteran of desert storm. Wasn't sure if I even had the discount for being a military veteran. I paid what I had agreed on. The driver of the truck was professional and kind. I believe this problem is no the driver's. read more

I was involved really bad automotive accident and even ended up in the hospital and my truck was taken to an impound. My insurance request for me to get it out asap. I contacted veterans and they took care of getting my truck out they even went to the sheriffs department and got the form needed to have it released since I'm still in the hospital. The ladies that answer the phone where very professional and so helpful. Bruce thank you so much. read more

Veterans Towing - My Tacoma crashed and crooked and made it home - Towing Near Me - Fullerton, California

Recently we had to tow our Tesla model Y, Derek was very professional and communicative. After placing the claim with Tesla, he contacted us immediately to confirm all details and made the process very smooth. He was at our location within 15 minutes. Truly a great employee, he was very courteous and an overall great representation of Veterans Towing. He was very careful with our vehicle at all times. read more

I was in a situation where no other towing company including AAA could not tow my vehicle. Out of 5 towing companies basically said no wheels no service and they did not call us back. Veterans, not only did they tow my tireless car, but waited for me cause I was 1/2 hour away. The two young guys were respectful, kind, & cared about their work! They brought 2 tow trucks one flowed behind the other in case the tow ran into any issues. They managed to tow the car 20 miles tireless, no damage to the vehicle. The stress that I endured with the vandalism that happened they were able to set my mind at ease. They said it would get done, and true to their word, it did. I would highly recommend! read more

Please read this information before you give this company any business. very unprofessional employee and owner as soon as you give them your car, you're not allowed to see your car and your car is gonna held hostage if you trying to go yard they gonna call police and report you as a trespasser and they gonna charge you crazy and they are totally doing scam. You can read the other reviews and you can realize this company is completely scam company. They had my My truck in the yard to fix and they scammed me by having a mechanic shop, but this is a towing company and you can look at the website. They are offering mechanic shop, but they are not licensed for doing any repair. This is just a towing company and I saw other people struggling with them to Release the car from them and they shock by unreasonable charges. I filled a lawsuit against them and I showed my evidence to court and I won the case. If by any mistake you've end up to do business with this company And you had same problem please go ahead and file lawsuit. The court is already know this company and let put this company out of Business and prevent people to being scammed. . Here is the information that this company it's out of service due to licensing and insurance issue and you can find this information on Google business or snapshot. USDOT INFORMATION Entity Type: CARRIER USDOT Status: OUT-OF-SERVICE Out of Service Date: 01/29/2024 USDOT Number: 2890443 State Carrier ID Number: MCS-150 Form Date: 06/27/2023 MCS-150 Mileage (Year): 10,000 (2022) OPERATING AUTHORITY INFORMATION Operating Authority Status: OUT-OF-SERVICE For Licensing and Insurance details click here. MC/MX/FF Number(s): COMPANY INFORMATION Legal Name: VETERANS TOWING LLC DBA Name: Physical Address: 2301 E ORANGETHORPE AVE FULLERTON, CA 92831 Phone: (714) 900-2854 Mailing Address: 2301 E ORANGETHORPE AVE FULLERTON, CA 92831 DUNS Number: 80-199-258 Power Units: 15 Drivers: 12 Operation Classification: read more

Great customer service. They were sent out to winch my husbands semi truck out of a dirt road by our roadside service, I can honestly say they went above and beyond to make sure they were able to help us. I hope we don't have to call a tow service again but if we do we will be requesting them. read more

James was Great & Provided Excellent Service tonight. Picked up my broken down 2023 Tesla Model 3 at Miller Toyota in Fullerton as I was dropping off my daughter to get her 2021 Corolla SE from an oil change (Great Reliable Vehicle Gas Powered). James arrived within minutes after Tesla Roadside called Veterans Towing - Dropped the car off without having to follow him at Buena Park Tesla provided me photos and a text saying it's safe and ready for service tomorrow morning when they open. Thank You James for a great experience and great service. read more

I've been a AAA member for 43 years...but was VERY disappointed with their service this time...so I cancelled the call and used OnStar instead. I got connected immediately. Veterans Towing sent me text updates on arrival times. They sent the right type of tow truck (I have a large SUV). My driver was clean, respectful but most importantly...knew what he was doing (you would think that was a given...the AAA driver had to use YouTube to figure out how to change my tire). Veterans Towing was a great experience...after a bad experience. read more

Just wanted to give a shout out to Levan, (hopefully thats the way you spell it) Had my wife's MB GLK350 towed to MB Anaheim today. Levan was professional, courteous and new exactly what he was doing. Veterans Towing and Levan saved the day. Thanks to MB USA Roadside Assistance! I had 2 different Brea Towing Techs (thru AAA) come out in the morning. The first guy said he didn't have the wheel dolly to move the vehicle out of the garage. He called dispatch and requested a tech that had this supposedly. 1 hr passes and the 2nd Brea Towing Tech guy comes and did his song and dance and said they are not allowed to pull the vehicle out from the garage or driveway due to liabilities and the 1st guy should of told me then.... I asked why, and he gave 2 examples where AAA had to pay for damages to the floor / concrete. I said, you won't damage our concrete, I'll even sign a waiver if you like. Not sure if he was just lazy to do the necessary means to pull it out from my garage or what, but this was BS and wasn't having it. I told him, WTF am I a member of AAA when you can't help a customer??? He said if he took a picture and send it to his Stupidvisor he would deny it? The dispatch knew the vehicle was not drivable and was inside my garage. What part did they miss? They could of saved me a lot a time and stress by stating beforehand they they don't do this type of towing. He said, to call another Tow company to move it out... WTF? Really? I'm going to inform AAA in regards to Brea Towing straight out lazy techs. In closing.. if you need Towing service, go to Veterans........ read more

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Veteran's Towing was hired to tow a van from my garage. Their truck had a transmission leak in the Courtyard of our Street which is owned by our HOA. The driver did come back a few hours to try to clean up the huge transmission fluid puddles that leaked into the pavers but was unsuccessful. When I tried to call the owner, His receptionist told me was was right there and when she told him that I was on the phone and what my call was about, he said "tell her I'm not here". I could hear him say that. Then I told her to tell him that I could hear him say that he said " Hang Up". I heard that too before she hung up on me. Now my homeowner's association is coming after me to pay for the replacement of the pavers. It had nothing to do with me other than a friend's van was being removed from my garage. After many attempts to reach the owners, I have no choice but to hire a lawyer. This is sad. They are supposed to be Veterans. I am a retired grandmother and this is how they do business. read more

Ran into a problem while driving the Mercedes GLK 350... started sputtering and stalled.... glided her off the freeway into a safe spot and then called for roadside service.... The online app gave me a 1hr ETA for service... I'm thinking Crap!!! Oh well... let's watch some RedTube.... I mean YouTube... Within 10 minutes I get a call from Audley... Giving me an ETA of 30 minutes... after giving Audley my exact location.... We hung up and prepared for the 30 min wait.... WRONG!!!! like a skilled and precise military drill.... Audley arrives within 20 minutes... After accessing the situation.... Audley decided that it would be best to use special straps as to not damage my vehicle.. Now I'm totally Impressed... The bottomline... Audley and Veteran towing got me back on the road in less than an hour!!! THIS WAS YHE BEST SERVICE I HAVE EVER RECEIVED IN A TIME OF CRISIS... YOU CAN BE REST ASSURED THAT AUDLEY AND VETERAN TOWING WILL TAKE CARE OF YOU... ON ANOTHER NOTE... AUDLEY IS A VETERAN AND PROUDLY REPRESENTS VETERAN TOWING... PLEASE THANK THE MEN AND WOMEN THAT HAVE SERVED OR IS CURRENTLY SERVING OUR COUNTRY... AND SUPPORT VETERAN OWNED BUSINESSES.... HOORAH!!! read more

Veterans Towing - Towing Near Me - Fullerton, California

Veterans towing came through!!! Been stranded since last night, towing companies through my insurance kept making me wait and cancelling at last minute. So unprofessional and rude... They finally found Veterans Towing... Timing was close to initial ETA, but most importantly they were very communicative and professional. Julian was my tow person, and he could not be more polite, informative and helpful! I highly recommend them... he called before arriving asked necessary questions and went from there! Use them!! They're great! Julian!!! Thank you brother, you were a breath of fresh air! I appreciate you... read more

A perfect example of a top notch company,exceeding expectations. We had a situation where one of our company trucks needed a roadside tow to our mechanic. After waiting 1.5 hours for AAA service provider company to come out and say no we won't tow it due to its size and leave us high and dry. We reached out to Veteran tow and they brought out their medium sized truck and had our truck to the mechanic faster than my entire AAA experience/wait. They were more than fair and very professional in handling our vehicle. Their truck was clean and new, and their driver was as professional as they come. I don't typically trust strangers with my prized possessions but I felt more than comfortable with them. Do not hesitate to give them a try. You won't be disappointed. read more

Veterans Towing - Towing Near Me - Fullerton, California

This company is taking advantage of people during the pandemic and charging people exorbitant amounts to get the car from their storage. I cant believe this company charged me $545.00 for towing my car from Irvine to their storage in orange (14 Miles Away). The car stayed for less than 12 hours and when I called to ask about the extra and excessive fees, the manager (Ryan) hang up on me. This company is a "scam" and are price gouging to taking advantage of people during the Pandemic. I have filed a complaint with the California Attorney General for price gouging. If you get charged excessive fees from this company, please file a complaint as well. THIS NEEDS TO STOP AND TWOING COMPANIES MUST GET REGULATED! read more

Veterans Towing - Towing Near Me - Fullerton, California

James and his colleagues were very professional and friendly, they answered and explained my questions during this process patiently, and installed and transported my car to the designated location safely and quickly. If your car needs to be treated professionally, of course I must recommend this towing company and James, they will let you experience comfortable towing service under very annoying circumstances. read more

Veterans Towing is who I go to whenever I need a vehicle moved. From the first call for service to when the driver shows up, everything goes smoothly. The dispatcher communicates any changes in my tow request and the drivers are really cool and professional. I never have to worry when they are towing my classic cars. read more

To Restaurant owners!!! Do not use this company (Veterans Towing or Alberto's Towing) for your parking space situation. Your customers' cars will be towed without checking even if they did nothing wrong and and your customers will be pissed and never go back to your restaurants. This towing company is very very rude and unprofessional. They made a 'mistake' and didn't apologize or explain what happened. read more

Veterans Towing was a giant disappointment. After I requested towing, it took about 2.5 hours for the tow truck to arrive. This was fairly understandable because I've been towed before and know traffic in LA can really extend some of these wait times. The giant issue was when the tech filled out some paperwork, lowered his flat bed, and put a hook on my tow hitch, then proceeded to answer a phone call. He says its from the CHP and he's being requested. My car was then abandoned and he takes off. Next, I give Veterans Towing a call about the issue and requested another tow truck ASAP as I've been waiting for nearly 3 hours at this point. They said they'll do their best. About another 1.5 hours have gone by before I get a text say the tow truck has been delayed and it will take another 30 to 45 minutes. I then declined the service entirely. read more

Amazing, fast service. Jerome was very thoughtful when loading my car. Took a lot of extra time to ensure more damage wasn't done to my car. read more

Veterans Towing - Car on tow truck. - Towing Near Me - Fullerton, California

After 46 years of loyalty to AAA and their Premier Membership, and their refusal to haul my truck after blowing my engine, I had to rely on Veteran's Towing Service to rescue my Plumbing truck from the shoulder of the 73 Toll Road. Moses and Robert were excellent guys and very attentive to the safe delivery of my truck and myself to my mechanics at Neighborhood Car Care in Mission Viejo, CA. These guys were Great! read more

Tow truck driver Johnny is a hero to our family. He found a way up the mountain to get to us in Lake Arrowhead. He put chains on his giant truck and expertly loaded our car. He was polite and kind and kept his cool. He drove for a total of 7 hours to pick us up and drop us off in Ontario. He drove the truck carefully down the mountain in the worse snowstorm in 50 years. He was able to navigate around street closures and get us home. We are forever grateful for his help during a catastrophe. Thank you Johnny! read more

Veterans Towing - Our car stuck in snow. - Towing Near Me - Fullerton, California

Audley James was very professional I couldn't be happier!! Was very very professional!!! Just best service I ever received from a tow company!! read more

Veterans Towing - Towing Near Me - Fullerton, California

After my husband's car wouldn't start outside a coffee shop, where he stopped en route to work, we contacted our auto insurance company which reached out to Veterans Towing. Chris G. arrived with a flatbed tow truck within 30 mins. of our incident report. He was courteous, which relieved the situational stress. After we explained our experience, he didn't assume to know what the "FCW" indicator on the dashboard meant. He professionally asked for the key fob and tried to start the car; the engine didn't stay on after it initially turned over. He put the car in neutral and prepared to back the car out of the shopping center space, since his truck was parked perpendicular to our car. Given the amount of morning traffic passing through the parking lot, Chris was more patient than I... and he pushed that car out effortlessly. He efficiently loaded up the Accord and secured it thoroughly. When I asked if I should follow him, he advised me to drive directly to the mechanic's. The distance was about 5 mi. away and during the incident report, the insurance call center representative confirmed that the expense would be covered. At the mechanic's garage, the driveway was starting to get crowded but Chris calmly awaited the manager to signal where to unload the car. He carefully did so, considering the limited about of space to maneuver. Then he used his smartphone to photograph the vehicle and assure the insurance company the car's condition, i.e. no body damage. Since it was the same week as Veterans' Day, I asked Chris if he previously served our country and which branch. I expressed appreciation for that as well as his help and work ethic today. I wished him a "Happy Thanksgiving!" especially since tow truck drivers don't necessarily get a day off on holidays. read more

Chris G you rock! Thank you. My BMW X1 had a drive train malfunction this morning and the BMW roadside service contacted Veteran's Towing. Chris G was able to release the safety lock on the transmission to get my car out of 'Park' and on the flatbed. Riding along to the dealer, I dreaded the 'usual' tow truck interior, but Chris's truck was clean, comfy, and even smelled good! Yea!!! Chris knows his way around cars and made me feel at ease that the problem was being handled. Lots of great stories and conversation made the 30-minute drive to the dealer seem like 5-minutes. Chris G and Veterans Towing Orange County is a standout in the industry. They take care of their customers and their employees and get my 5-Star vote. read more

I had to have my motorcycle towed. Amazing job. Knew what he was doing with towing a motorcycle. Efficient and friendly AND A VETERAN

I got into a car accident earlier this evening. It was my first car accident and my car flew up and was next to the freeway wall, leaving me in shock. Thankfully Audley James from Veterans Towing came and was a life saver! He was super sweet and took care of my car as we towed it to their place. Not to mention great company, and I definitely needed it after my experience. The rest of the crew were very kind to me as well, offering me help with my belongings and keeping me company until my family came to pick me up. Veterans Towing is definitely the service you want and need! read more

Was broke down on the side of the road around 10:30pm on a Thursday night. My insurance company spent about 20 minutes trying to find one of their tow service providers to take my call. Veterans Towing was the only one that would take the call. James (the driver) was a good distance away but assured me he'd be their giving me reassurance I wouldn't be stranded. He arrived and was very courteous, kind, and compassionate about my situation. He very carefully loaded my car onto the truck and handled my situation with precision. We need more people like him on this earth. Thank you James! I highly recommend Veterans towing. Very cool camouflage paint scheme on truck and drivers shirt as well! read more

What a bunmer this was. Called at 1:40pm and the driver didnt show up until 4:45pm. 3 hours is a strait up joke. On top of that the service app ( that they text to uou ) was not updated and disnt give info. I should have called AAA. Come to find out the driver didnt get the call hntil 10 minutes before his arrival. They didnt have anything planned other than waiting for a more conviniant sriver who lives by the destination. Using the word -( Veteran ) to try and pull business then providing a shit service is just double wrong. They lean on the integrity of the word Veteran to solicit. Word of mouth........ read more

I recently had to have my oversized truck towed. My steering column broke and my truck was stuck in park. The first tow truck company had to decline and leave because of my stuck in park situation. He said I needed a special type of tow truck with an experienced technician to load up and tow me out of there. Veterans towing showed up a short time later with a really sharp young man named Savi. He was really skilled, polite and intelligent. My truck made it to where it needed to be without damage. Anyways, Savi is a rock star and Veterans towing is lucky to have him... read more

Dear Cassandra, This is Jean and Erick, the couple from San Francisco. We want you to know how much we appreciate the excellent service you provided yesterday, Aug 30,2020 from Temecula to John Wayne Airport. You gave a smile on our face. Your attention to detail, great communication skills, and ready smile made the experience even better than we expected. You are a gem to the company and you deserve a raise. YOU ROCK! and we are giving you six shiny stars! read more