I'm extremely disappointed with my experience at this shop. I brought my Silverado in for a water pump issue and was later told the real cause was a tensioner pulley that supposedly wasn't covered under warranty. That makes no sense--if the pulley caused the water pump failure, it should be part of the same repair, not a separate uncovered item. I even had to buy the pulley myself and install it on my own. On top of that, I'm having transmission problems that are covered under warranty, yet they tried to charge me $200 for a transmission flush just to diagnose it. Charging a customer to diagnose something that's under warranty is unreasonable. I was also charged sales tax on warranty work and an additional $40 for shop supplies, which raises even more concerns. Overall, this experience felt misleading and unprofessional. I would strongly recommend others ask detailed questions and review their invoices carefully before agreeing to any service here. read more

Great service fast and very convenient. I usually drop my cars off and they will call when my cars are ready. I have never had an issue. I wish the would bring the ouch cars back, I really loved getting free oil changes. They are the cheapest car service around. I only get oil changes, I have never had to use them for anything these, as my husband is knowledgeable with repairs. read more

We were on our way from South Carolina to Virginia when our car stalled out on I-95 late Saturday afternoon on Labor Day weekend. We were towed to Precision Auto Care and Dallas and his crew immediately did a diagnostic check. We appreciated their courtesy and their honesty about the challenges of getting parts and service over the holiday weekend. read more

I like this place in Cary waverly place area very honest people and good customer service the prices are decent too.

Only place in town to get a no look inspection. And I only say that because they get the odometer reading wrong, by a big margain, and the fact that my car never left the spot I parked it in and then all of a sudden my car is ready. I will never go back. read more

I was on a trip when my left front brake caliper locked up , went to Presicion Tune of Wilson , NC . They jumped right on it and gave me an estimate of $1100+ , claimed the whole front brake system needed rebuilding ! Both calipers (each side) needed replacing , all brake pads both side rotors and brake hoses ! I have been doing automotive repair over 60 years , but as I was on the road , away from my shop and tools , I was at their mercy ! I told them my hoses were almost new and did not need replacing . They go back and come out with another estimate , $800 + ! , At this time , I asked to look at my brakes and they agreed . I looked and told them to replace only the calipers , as everything else was good ! My EXORBERANT bill wound up being just $5.00 under $500 ! They will take advantage of your ignorance and inflate the repair , unless you know what they ae doing ! BEWARE , BEWARE ! read more

We hit an unavoidable piece of wood on the highway and the ac went out. We were worried about potential safety issues as well so we called to see if they had availability to take a look at the car. They luckily had availability around the time we got there and checked it out. They quickly fixed our ac and we got back on the road safely. Such friendly people and super helpful in a time of need. Highly recommend their services! read more

I took my 2001 Volvo V70XC to this establishment for "something is wrong with my brakes". They put a brake booster in for $800. I rode off and couldn't stop. My 2001 Volvo was supposed to last me the rest of my life. Instead they bought my car for $1400 and the $800 brake booster. After they saw my artwork, they sued me for $10k and won, because I was never properly served. MY VOLVO MY STORY! read more

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So I sat here for 3 hours!!!! Mind you first come first serve basis I knew I was gunna be waiting a bit, when the guy went to pull my car in the garage he was by far super rough with it flying over the speed bumps in the parking lot knowing I just told them of a possible suspension issue with bearing or strut and break issues. I knew my tires in the front were also going back. I came here due to my car being under warranty and am still being charged $78.00 for them to even look at my car. On top of that needed spark plugs which I was ok with paying although after I looked at the first estimate as opposed to the second estimate I received after asking the gentleman at the front desk if they would give me a military discount after I offered to show my military I.d he said let me see what I can do upon starring at the estimate I noticed there was never a military discount ever applied everything was the same price. As before so even tho their military discount is on their website they DO NOT HONOR military discounts. Sitting here for another 2 hours waiting for the work to even get done. So now I've spent a total of 5 hours here waiting for my car to get done. Also watched them turn someone away after she sat here for a hour with her kids waiting for a alignment for her car just to be told their alignment machine was broken and they weren't gunna be able to help her I don't trust their work what do ever at this shop if I were you if you don't want to sit here all day and be lied to about discounts I would take your business elsewhere these ppl lie. Then when they ordered my parts the air filter that i was charged for never made it into the door the only thing that came in was my sparks plug so I was charged for something that wasn't replaced? Doesn't make any sense. After replacing the spark plugs they didn't even test drive it to make sure everything was running correctly. read more

Great service! I was on a road trip and needed someone to take a look at my car because of a strange sound. They quickly took me in and looked at my car! There was nothing wrong and they didn't charge me a penny. Can't speak highly enough of these people. Best experience in a while. read more

Had an accident the night before. Called several places and no one could get me in for a quick check the next morning to make sure we could safety continue our vacation. They got me in right away. I didn't have to wait to get help. James Engel was the one who helped us and he was awesome!! Super nice and explained everything to us. He fixed my spare tire that had a bend in the rim. Fantastic experience and fantastic mechanic. James Engel needs several pats on the back. Many thanks! read more

I arrived before they opened at 8:00, was 3rd in line. I was there for a state inspection. I got checked in, told them I was walking across the street to get breakfast and to call me if there were any issues. I took my time, got back about 8:30, car had not moved. At 8:55, they had completed the person before me for her state inspection and took another car for an inspection that came in after me. I asked for my keys and registration back, told them I have been waiting an hour for an inspection and I was leaving. The guy got me my stuff and handed them to me. Didn't say a word, what a total waste of my time. I loved Precision Tune in Cary and Morrisville, but my experience at this Wilson location was unacceptable. read more

I will definitely NOT be taking my car back here. I went there because I couldn't get into my normal mechanic for an oil change, tire rotation, and to change the brake light. However, after leaving, I see why they were able to fit me in. Upon leaving, I heard a loud noise while driving. When my husband was able to check in, 3 of the lug nuts were so loose I could take them off with just my hand, no tools needed. Thank goodness we checked it when we did and did not lose the tire or get into an accident. Furthermore, the rims of all of my tires were scratched up and were not like that before I went in. When I called, I spoke with the manager Leon. Though he acted concerned, he said he would call corporate Monday when they opened and get back in touch with me early in the week. Here it is Saturday a week later, and I called him. No apology for the lack of update, and he said there was nothing they can do. I will be calling corporate Monday, and I will not be recommending this place to anyone due to the poor service and severe lack of professionalism. read more

No matter what you bring your car in for, they will upsell you and "recommend" service. This isn't based upon observation. This is based upon the mileage of your vehicle. They have no idea whether you had this service done or not, so if you're not keeping close track, you may consent to service that you don't need (and therefore pay more). That is unnerving. read more

Do not go to precision , they will steal things from your car and then lie about it, so if you do end up going make sure you take EVERYTHING out of your car that you don't want stolen read more

Went for alignment, added synthetic blend oil change because I had used synthetic blend prior and didnt want to return/mix with regular oil. Technician told me 5w30 is regular oil and 5w 20 is their synthetic blend( which I requested) even though it does not state the difference on their marketing materials or as I found out later, on their check out forms. After checking out I discovered on the receipt they used regular oil 5w 30. Called tech who said reg oil but let me check. Then another tech stated I got synthetic blend because thats what he wrote on order. I explained my receipt shows 5w 30 not the 5w20 synthetic blend. Tech said I should have told him, which I did when I arrived. Flip flopping. Tech stated my car doesnt call for synthetic blend I stated reason why I had requested was because synthetic was what I had been using previously and didnt want to harm engine by returning to reg oil. Tech never offered to correct with correct oil. Poor customer service and no attention to detail....now I have to pay someone else for another oil change to correct their mistake. They also use no name oil. read more

I moved to the area a year ago and needed to find an auto shop. After searching around, I decided to try Precision Tune for just an oil change to see if I liked them. The staff was very friendly, they were able to get it done while I waited, and the price was reasonable, and after the oil change they took me out to my car, while it was still in the air, and showed me everything else they noticed that was slightly less than par. They weren't trying to sell me on paying to get more work done, they were trying to keep me informed about my car's current state. After living here another month or two, I discovered that they regularly send out coupons in the mail, one for the upgraded oil change at only $19.90, and a second coupon that varies. They also do a customer reward for oil changes, buy 4 at any price and you get the 5th free. (Another note about the coupons, they will even honor expired ones.) I have returned multiple times since then and have gotten other work done on my car. They are very knowledgeable, discuss things with you, give you options, and are pleasant to work with. They have a nice seating area if you decide to wait while they work on your car that has comfy chairs, free coffee, lots and lots of magazines, educational material about your car, and a large TV. Precision Tune also does the state vehicle emissions and safety inspection. All in all, I think that Precision Tune is one of the best car shops I've ever been to and I will continue to return. read more

I bought a car from a lady really cheap and she told me it needed a brake master cylinder. I took it to mr tire in Wilson first and they hit me with an insane price for the work. I decided to check precision before I had it done just to see how they priced it. They did it for literally half of what mr tire quoted me. On top of that, when they got in there they realized it needed pads, calipers, and rotors as well. I ended up telling them to do the pads and calipers but I just couldn't afford the rotors right now. They started doing what I asked and while I was waiting the manager came out to the waiting room and said they were going to do the rotors on precision bc they wouldn't feel good about letting me leave otherwise. He told me merry Christmas and did the rotors at no cost, not even for the parts. They even drove me to auto zone so I could pick up the parts so I could save a little money. Bottom line, these guys did my brake master cylinder, pads, rotors and calipers for what mr tire was going to charge me just for the brake master cylinder. Awesome shop, awesome employees, and awesome customer service. They earned every star read more

Will not go back I walk in this store to find no one at the counter so I stand there and wait and wait so I turn around and walk out They must have so much business that people who walk in are not needed So in short I have now been there two times first and lastJust like my visit this post will go unanswered Hope the next person will get better treatment read more

STAY AWAY!!! If you know what's best for your wallet..... these people are out for every penny! Failed bc of wipers and 2 tires!! We just replaced the wipers not to long ago and the tires about a year and a half ago! That's ok first and last visit!! UPDATE!!! I took my vehicle to another inspection station when I left this rip off joint and passed my inspection! I went in and told them what had happened at this facility! They told me that they would check the things they failed me on first before the inspection so they didn't have to charge me again! I had to pay 23.75 to this facility here and then 30.00 to pass at another station! They told me my wipers and tires were fine and that places like this work off commission so they try to find anything they can to charge people for! I called the corporate office and left a message, with no response! I have since made contact with the NC department of inspections! There is no need in a business trying to take advantage of people like this! I would have been more likely to go back had they not tried to take advantage of me! Now my goal is to spread the word to everyone I know! Ohh did I mention when they tried to get me to replace my tires and I said no then he went to my wipers the attitude the clerk gave me was horrible! They apparently thought I had idiot on my forehead! Also, I have had several friends say this same business has done the same thing to them! So don't think it won't be you next!! read more

I as so disappointed!! On Thursday, September 14, 2017 .. I went to the precision tune in Wilson, NC for a routine oil change, tire rotation, and tire pressure check. I live 45 minutes away now but I chose that particular location because I liked their previous work, the guys were nice and quick. I usually don't spend more than an hour there but this time I arrived at 10:45am and didn't leave until 1pm and all I needed was an oil change. I knew something was wrong when I saw them taking my tires off the rim. At approximately 12:15, the manager, "James" came out and said my tire pressure sensors were broken and they could fix and "it'll only be 30 minutes Ms. Mercer, 15 minutes for one tire & 15 for the other". I was pressed for time but I trusted them, so I jokingly said "okay, just do what you have to do so my tire pressure light goes off and my tires don't go flat on me" .. James said "yes ma'am" and proceeded to charge me the extra 56.00 for the "so called" solution (the TPMS schrader kit, Mount & balance tire service), along with the 21.90 for the oil change. I pay Mr. James, drive a couple of miles down Raleigh road, take the exit and get on interstate 95 to go back home. As soon as I take exit 138 and get onto highway 64 and I get really scared because my car begins to shake & swerve and I smelled something burnt. I immediately called my mom, who after being on the phone with me for only a few seconds, heard the lout noise my car was making. She said, "take the next exit and get off the highway". I took the exit for Rocky Mount,NC and coasted to the nearby IHOP right off of the exit. When I got there I took pictures of my flat tire with a hole, the size of dime in it (like something pierced it from the side). By that time, it was 1:35 and I had to be at work at 3:30. I had to leave my car for the tow truck that didn't come until 3:15. My car was then taken the Rocky Mount Precision tune who did a very good job. The manager, a woman but I don't remember her name, paid the towing fee, fixed my rim, and gave me a new tire (fee of charge). She apologized and said that they (the Wilson location) only put my tires up there and fixed it enough so that I would have to come back and I think that is despicable because I couldn't be seriously hurt. I went to the Wilson location the next day, showed James my picture and aakws for me money back. He acted completely uninterested and only gave me the money back for the one tire that blew out but evidently their solution didn't do anything because my tire pressure light is still on, which means my sensor is still broken. Not only did I leave their with the same problem I went in with but a whole new one. I'm grateful to the manager at the Rocky location but I will never take my car back to Wilson again. It's not about the money, it's about the fact that they lied. They knew my care wasn't fixed when I left, but because I was pressed for time and was getting a little irritated, they rushed through the job and put my life in danger and that's not okay. My mom & I have both taken our cars there for years because they were fast, friendly, and they got it right.. but this time, I was extremely disappointed and I will never trust them with my car again. read more

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Horrible Customer Service !!! I purchased four new tires and had them mounted and balanced at this Precision Tune Location this spring for one of my vehicles. This particular vehicle I keep garaged most of the time and have driven less than 400 miles since the tires were purchased. I decided to drive the car to work this morning and had a blowout on the highway. I brought the tire in and spoke to James, the manager, regarding the fact that a brand new tire blew out while I was driving. He insisted that the tire blew out because it had been driven when the tire pressure was low. I am meticulous about the upkeep of ALL of my vehicles and have NEVER driven this car when the tire pressure was low. I informed him that as a matter of fact, I take it immediately to the Sheetz less than a mile from my house if I ever get ready to pull it out of the garage and the tire pressure indicator light is on. Instead of making any attempt to remedy the situation, James continued to debate with me on the cause of the hole in the side of the tire being due to driving with low pressure - as if I do not know under what conditions I have driven my car for the past few hundred miles. James also made it clear that there was nothing that they could do but sell me another new tire because I did not purchase the Roadside Hazard Insurance on the tires (which would have still cost me $110 out of pocket to replace the blown tire if I did - $50 for the insurance and $65 for the prorated cost of a new tire). The tire clearly had some type of defect to begin with if it did not last 400 miles. James informed me that I could contact the manufacturer and mail the tire in for them to inspect if I thought it was a manufacturer's defect. Any manager that cares anything about his customers and the reputation/integrity of the company would have at least offered to research the tire defect with the manufacture, even if he thought that Precision Tune had no liability for selling a tire that did not last 400 miles. Precision Tune does business on a regular basis with these tire companies and this would have been much more simple for them to research. Even offering to sell a new tire at a prorated/discounted rate would have been some compensation for selling a defective tire that did not last 400 miles. Why would I pay full price for another tire here when this one did not last 400 miles and the company that sold it took me takes no responsibility? I will never patronize this establishment again due to their terrible business practices. read more

They have big business prices with a small town feel. Upon entering, I am always welcomed with a smile and a personal greeting, and the guys happily and candidly answer all of my questions. I will definitely continue to have my vehicle serviced at Precision! read more